Blue Star India Complaints & Reviews

Dear Mr. Akshat Sharma, Greetings . I bought an Split AC on jan’2015 from M/s.Venus electronics, pallavaram, Chennai. It is not working for the last one month( from 02.05.2015). (no cooling). The service persons came from M/s.Sona enterprises, Chennai. They told compressor was gone, we will take the outdoor unit. They took the outdoor unit 3 weeks back, after 1 week, they refitted the outdoor unit. After installation, AC is not working (problem was not rectified) on 16.05.2015. They (M/s.Sona enterprises) committed, they will come on Sunday 17.05.2015. but they didn’t came. Again I raise a complaint, then I got a call from M/s. Sona enterprises that they will come on 17.05.2015 after 5 pm, I waited for that, but no one call or came, but I got a call on next day morning, we will come in the day time not in the evening, if you available we will send a person. I replied I have to go to work, so I will not available, but you can come after 5 pm. Then after a long conversation they committed to come on 24.05.2015(Sunday). But no one came. (to remind this I called on Saturday, nobody picked the phone). Today I called them in the morning, they told they will come at 11 to 11.30 am, but still nobody come, now they are telling other reasons(service person is in other area, you please Wait). Still I am waiting…..(more than 20 days for one complaint) Now I m calling them, no one picked the phone… For your reference Complaint(ticket) number:B[protected] I just trust the M/s.blue star for quality & bought the AC, but this is how you provide the machine which will be defective within warranty period? This is how your machine will work? This is how you treat your customer? This is your response time? Do you think I will prefer to my friends for bluestar products? Because of you & Sona enterprises I have lost 3 whole days (lost salary) and more than 20 days of sleep (Me & my family). Please replace a machine with free of cost or get solve the old machine or just reply we wont do any action on this, we M/s. Bluestar & our service agency will be like this. Please revert. Regards, Rengaraj.M Mobile:[protected]

I have purchased a BlueStar Split Airconditioner 1.5 Ton from Surendra Electronics Mahanagar Lucknow on 6th April 2015 and the same was installed on 8th April 2015.From Day 1 there was no cooling in the AC. As the AC was still under warranty so logged a complaint with BlueStar and engineer visit was arranged, the engineer told is that the cooling problem is due to oil in the pipe.He later told that the problem has been resolved and went away but next day again there was no cooling. We have logged so many complaints after that and each time engineer visit was arranged and they told some fault or other but the problem was not reolved.Finally their supervisor from Cool India, Service center Mr Shahid([protected]) visited our place after so multiple calls and told that the AC is defective and he will prepare a report and submit it with BlueStar and AC will be replaced but again no action was taken. Later on contacting BlueStar we came to know that Mr Shahid has mentioned 'No cooling due to wrong installation and Room size' although the same has been checked by BlueStar personnel before installing AC. Now after so much follow up still no action has been taken by BlueStar.This is my first product from BlueStar and no need to mention the expirience is horrible. After loosing my hard earned money and suffering so much there is still no action taken by BlueStar.This is pathetic.Please relace my AC or refund the complete amount else I have to take some legal action against this company. Rachit Sethi Cell - [protected]

Dear Sir, This is to inform you, that, I Mrs Anjali Nag bought Blue Star AC 1.5 ton 5 Star one year ago and it also under AMC coverage. The present situation is that it repeatedly going through under maintenance, sometimes it happens leakage of gas, sometimes it not working properly, sometimes it is not cooling only fan is working. Please look after this matter seriously and try to response asap. Waiting your positive reply and please do the needful. Please Contact this Mob No: [protected] Mrs Anjali Nag Makhla 1 No Govt Colony, Plot No- 39 P (202) P.O. Makhla, P.S. Uttarpara, Dist Hooghly, Pin- 712 245 West Bengal. Thanks & Regards, SHOVAN KUMAR NAG [protected] Displaying image001.jpg

Dear Team - Tkt No B[protected], till 2016 it is under warranty, problem with compressor, now the local area service agent send me mail about charges. i will copy his mail here ([protected]@gmail.com) Add to contacts 16:08PM To: [protected]@greenpalaceresidency.comDear sir, Compressor replacement details:1.Compressor replaced and gas charging - 2900+tax2.Service charge :-600Transportation charge extra.-- Thanks & RegardsPrasannanCool Land refrigeration 1/5059 F . Rathnam Square, west Nadakkavu, Calicut – 673 011. Phone:[protected], Mobile:[protected] ********* Gas Filling 2900+Tax Service Charges -600 (is it correct under warranty i need pay service charges? Transportation not mentioned-- this service center 100 KM far from our town so i think better i buy new a/c, i just imagine if bluestar service center may be in 500 KM far... what i will do????? i really tell i am working in a hotel best A/C blue star but waste serivce

Hi, First there were installation issue. The 1.5 ton AC(Model No 3HW18FA) was purchased from Croma Hyderabad, Kondapur on 4th April and forget about 24 hrs installation, it got installed on 20th April after numerous follow up with Blue Star Cust Care and Croma. The customer care of Blue Star is pathetic.If you choose the preferred language as English, the assigned rep says they are not conversant in the language and talks in Hindi.They register a SR and close it on their whims without even calling/intimating the customer. Now on the day of installation, i ask the technician to give a demo.He's very reluctant and tells that a separate session will be arranged for that.Its been one week and no one called.Rather the technician was to provide a proper bill/receipt note on installation on the very next day, but again 1 week passed and there's no trace of him. The dealer is Gayatri Cool World The machine makes terrible noise on switching on and on a regular interval.Both the indoor and outdoor unit has same noise level.Also there's no water passage through the outdoor pipe.The unit looks faulty and also the installation was done incorrectly. There's no point in calling blue star cust care and so I am raising my voice hear.Hope some blue star rep addresses this issue.The product is very much under warranty. Regards Kuheli +91-[protected]

Dear Sir We had purchased Blue Star A/C - VSI02 - from Vijay Sales on 27th April 14, Had requested for a service on 30th March 2015, The Mechanic from your end arrived the next day for the service, but even after that, the A/C was not cooling, On complaining again, the mechanic turned up and removed some parts from the A/c & informed it needs replacement, the same was fixed after 5 days. but, was of no use.. As the A/C was still not functioning as was required . We again lodged a service complaint with the customer service department - Blue Star. The Mechanic arrived again and said some other part is damaged and to send bill copy to their office via what app. Today its 23rd April, and we have being already bearing the heat for almost a month thanks to the poor service from your end, and can see no respite from your end in sorting the issue As its within the warranty, the company is entitled to either replace or replenish the A/c or machine parts that are required. We had not expected a such a poor quality and service from Blue star.. We hope you will take an immediate action and sort out the issue asap, no point in getting the A.c fixed during monsoon. Blue star has value in the market, due to which though we had used other brand in the past, we bought your brand, but as a great disappointment . Regards Chitralekha

This is in regards to my complaint dated 20th of April - Ticket No. B[protected]. My AC stopped working and I registered for it to get checked. In response, 2 people from Bluestar (one of them was named Hansraj) visited me and checked my AC - said the TCV needs to be repaired. TCV was damaged because the stabilizer was giving more output than required - 246. I got my AC serviced last year after summers so that it is ready for this year. I don't understand what that service-man checked. Because had he done anything at all, he would have seen that the stabilizer needs to be checked. Prior to that, last year when the summers started I had called in for service and that man dropped my AC because of which the gas leaked immediately and had to get it refilled. So those 2 people took TCV, Stabilizer and remote with them saying they'll come again at 2 PM next day. Next day, they didn't turn up all day. I called them up and was told that the stabilizer repair is taking time. Next, they called me up at 9:10 PM saying the technicians will be there in 10 minutes and fix it. Since it was too hot, I agreed, assuming even if they turn up by 9:30 PM, they'll get done by 10 PM. Two men (one of them was named Sanu) came with TCV and stabilizer (they weren't even aware that the remote was also with them) - there were about 6-7 sparks in TCV and 2 loud sparks from inside the AC. The MCB tripped every time these sparks happened. Finally at 10:55 PM they left with the TCV and remote (the so called repaired stabilizer was still giving an output of 235 instead of 220 and when I asked them, they said it's fine now) Next day, two men (one of them was named Shakeel) came with the TCV and remote. They connected the TCV and sparks began - MCB tripped - stabilizer was stable at 235. Shakeel mentioned that Sanu had plugged the cords wrongly because of which the sparks were happening. He said that the stabilizer needs repair (this man was unaware that the stabilizer has already been to the service station and back). He then opened the entire AC - took out the motor which he said needs repair. He took away the motor and stabilizer again. Now, I know that the motor was damaged by Sanu when I saw that loud spark inside the AC. Every time they send a different person who has no clue what the previous person did or what parts he took away for repair. I was buying Voltas AC because my family has always trusted it. However, the dealer convinced me that BlueStar is better. I've never allowed anyone apart from BlueStar officials to touch my AC and this is what I get in return. Delhi is burning hot and I've been helpless for the past days because of this pathetic service that your people have been rendering. They have basically spoiled every part of my AC. First the service guy leaked the gas. Second service man didn't check my stabilizer. Third Sanu damaged my motor. They've taken the PCV twice with them in vain - after having multiple sparks in it. With this kind of experience, I will definitely never recommend anyone for BlueStar. I've had an awful experience so far. So now, I really don't wish to get it repaired anymore as I have had ENOUGH. You can keep the so called repaired parts which are actually way more damaged than what they initially were. Kindly get me a replacement as soon as possible since you've already damaged my year old AC to the maximum possible extent.

I Manoj Mishra complain regarding our LPG distributor named BLUE STAR( shibtala utterpara branch) Hoogly. Ive submit my document for ttv on dated 26 feb 2015 but now a day I havent any verification regarding TTV. Please do something or I will go to upper lavel. Your faithfully Manoj Mishra

Regarding Our 2 Ton Split A. C. We have made a Two Complaints No's B[protected] & B[protected] on[protected] &[protected]. Even after lapse of 5 Days No body attended so far it shows your inefficient service. Hence once again requesting you rectify our A.C. Cooling problem at the earliest. From: The Manager TSBCL IML Whole sale Depot, Chinnaghanpur Village Kulcharam Mondal MEDAK District. TELANGANA Pin. 502381. and Mobile No. [protected].

I am From Vadodara.I had purchased a split AC of Blue star 1.5 Tons from BHARMAL SALES BARODA considering that Bluestar is reputed company...but after some AC was not working properly, so i complaint to the prime marketing from where i purchased the AC but after repeating complaints since 20 days they are not able to sort the matter...till date my problem is not sorted out... . a company like Blue star is behaving like this its ridiculous... Compaint Number : B[protected] B[protected] B[protected] i am planning to take it to further if not attended. Company service engineer came after repeated calls. He came and checked the units and told that there is gas leakage. 3 - 4 Times Diffrent engineer came and make report gas leakage and says tommorow will be solved. we wait 2-3 days again we call and company sends new engineer and says the same thing. Till today the service personal has not come I wud request to every one pls dont go for the Blue star product, , service after sales is very poor, its really very bad experience with company. very poor technician response they dont even care customer's need or requirement every time they give a complain no. after thet follow up no. and no solution ...i mean it is rediculious next time we are going to choose another brand . i dont know who is taking care of customer's complain if they are not able to do the what is the point of having a customer service ...please close it it is wastage of time and money. disgusting, , ..

I have purchased two ductable AC from blue star dealer SMD solutions Chandigarh in july 2014. from then onwards there is repated leakage of gas from the units. Same problem occurred on 26/2/15 and I registered the complaints to blue star customer care ref no B[protected] & B[protected] on 266/2/15.. Company service engineer came on 3/3/15 after repeated calls. He came and checked the units and told that there is gas leakage. Till today as on 4/3/15 the service personal has not come.

I purchased a deep freezer from blue star last June (6/2/14). It is not working from 19th feb, 2015. I registered a complaint with their customer service and no proper action has not be taken till now. I have had to call them some 10 times to even get a response. Is there any way to make them realise their mistake?

the blue star customer service is very bad in karnataka whitefield we had complain 2 months back and still it is not resolved very poor technician response they dont even care customer's need or requirement every time they give a complain no. after thet follow up no. and no solution ...i mean it is rediculious next time we are going to choose another brand . i dont know who is taking care of customer's complain if they are not able to do the what is the point of having a customer service ...please close it it is wastage of time and money. disgusting, , ...

SIR I LOST MY SONY XPERIA MOBILE ON 25.08.2014 AND I LOGGED POLICE COMPLAINT ON THE DAY.I AM USING AIRCEL SIM AND NUMBER WAS [protected].PLEASE HELP ME OUT IN TRACKING THE MOBILE REGDS PRAVEEN S: 45076136 [1 / 1] page 1 of 1 *Keep this invoice and manufacturer box for warranty purposes. Shipping Address Praveen Kumar.M Blue star Limited46 Garuda BuildingsCathedral Road, opposite to stella marry college. Chennai 600086 Tamil Nadu Phone: [protected] Billing Address Praveen Kumar.M Blue star Limited46 Garuda BuildingsCathedral Road, opposite to stella marry college. Chennai 600086 Tamil Nadu Phone: [protected] Order ID: OD[protected] Order Date:[protected] Invoice Date:[protected] VAT/TIN: [protected] Service tax #: AAACW8725FSD001 WS Retail Services Pvt. Ltd., Warehouse Address: Bilaspur Pataudi Road, Near Bilaspur Chowk at NH8, Opp. TATA Service Center, Bilaspur, Haryana, India - 122413 Contact us:[protected] || [protected]@flipkart.com Tax Invoice # BIL[protected] Product Title Qty Price Tax Total Handsets FSN: MOBDN9RGFQRWAZHT WID: D38343 Sony Xperia M (Black) 5.25% CST 1. [IMEI/Serial No: [protected] ] 1 10577.67 555.33 11133.00 Total 1 10577.67 555.33 11133.00 Grand Total 11133.00 This is a computer generated invoice. No signature required. Returns Policy: At Flipkart we try to deliver perfectly each and every time. But in the off-chance that you need to return the item, please do so with the original Brand box/price tag, original packing and invoice without which it will be really difficult for us to act on your request. Please help us in helping you. Terms and conditions apply. The goods sold as part of this shipment are intended for end user consumption / retail sale and not for re-sale. Regd. office: WS Retail Services Private Limited, Ozone Manay Tech Park, No 56/18, 'B' Block, 9th Floor, Garvebhavipalya, Hosur Road, Bangalore-560068, Karnataka, India. PL: F3209883 T: 4 Pack: B0 page 1 of 1 WS Retail Services Pvt. Ltd., Warehouse Address: Crescent #148, 2nd Floor, Next to Gopalan Mall, Mysore Road, Bangalore, Karnataka, India-560026 Contact us:[protected] || [protected]@flipkart.com Order ID: # OD[protected] SONY Service Centers near your location: # Center Name Address City State Pincode Contact No Email ID 1 SONY SERVICE CENTRE 12 2ND CROSS STREET KASTURIBA NAGAR ADYAR CHENNAI TAMIL NADU [protected] 2 SONY SERVICE CENTRE D-36 4TH AVENUE ASHOK NAGAR CHENNAI TAMIL NADU [protected] 3 RADIO WAREHOUSE P35 ANNA NAGAR 6TH AVENUE NEAR K4 POLICE STATION CHENNAI TAMIL NADU [protected] 4 MADRAS AVS ELECTRONICS (P) LTD 609 MOUNT ROAD LAKSHMI BHAWAN GROUND FLOOR (E BLOCK) CHENNAI TAMIL NADU [protected] 5 MOUNT ELECTRONICS OLD NO: 30 NEW NO: 63 BIG STREET TRIPLICANE CHENNAI TAMIL NADU [protected] Regd. office: WS Retail Services Private Limited, 447/B, 1st "A" Cross, 12th Main, 4th Block, Opp. BSNL Telephone Exchange, Koramangala, Bangalore - 560034, Karnataka India. Printed by: sc_warehouse_b2c T: 4 S: 45076136

Respective members, I Tulja choudhry senior citizen W/O Sri Ram Singh Choudhry Gov Retd . I had purchased two a/c's in one month on date 06/05/2013 invoice no 23 . and second on date 26/05/2013 invoice no 98 with a spending huge amount and we depond on pension . at the time i had used ac's for the month and half at the time of purchase and now i opening bcoc on lot's of heat now a days in city but both of them having problem of sound and some efect bcoz my husband gone through huge brain operation so he need ac's but its not working causing mental agony, and suffering from heat now a day's so pls do send the technician soon as possible if anything happening to my husbamd i will put case on ur company and i will go to consumer court with the time of day one only . Contact [protected]. Flat no 229 AWHO Sector A gautham enclave diamond point sikh road secunderabad . I Had purchased a/c From Standard Aircon SRT-65, Vidyanagar, Hyderabad-500044 registered complain mention given below . Hi, Since ur last reply on dated 30th june no response or any futher action taken on comp no .e B[protected] and B[protected]. by ur company so pls let me know what to do .

SIR,
I have purchased blue star(3 star) window AC on 23rd may 2014 and unfortunately it's compressor was damaged during the installation process, they promise me to change the AC with in 2 or 3 working days but till it's1month and 8 days have gone and they still taking complain and not resolving the problem .I have already three complaints copy.
Please look into the matter
thank you.

Dear Sir, We have given request for the new AC installation on date 5/6/14, having Token no.I[protected], but till date 16/6/14, no body from your side has responding, regarding this we have discuss with Mr. Devender (Mob.No-[protected])for this problem, the gentleman has asked me to talked to Mr. Maninder (Mob.No-[protected])who is looking after the greater Noida Area, So I request you how many days we will have to wait for the installation of AC, Please inform me Regards Ashok Mishra

Bunch of cheap people to deal with. Customer Complaint :: S[protected] and S[protected]

After they make a commitment and do not turn up, I just told him you should have given me a call before rescheduling the time, how would I know? Technician says I am busy i am not coming now "I don't care, do what ever you want to do, write a email or complaint, my name is Krishna"

After some serious complaints, other guy comes and takes away remote and PCB of my AC and doesnt turn up till i keep raising complaints. After a week i get my PCB (still damaged) and no remote for another TWOWEEKS. Repeated calls and emails give my remote back and its more than a month that the actual PCB issue stays as it was when I have raised a complaint.

Local service managers behave like a rowdy on calls.

Overall I still dont know who can help me with these Bluestar customer service guys / should I call rowdys.

Thanks
Ishan

hello sir, we have purchased a brand new blue star ac yesterday. the dealer somehow managed to cheat us by delivering us the model 5HW12ZB instead of the promised model 5HW12ZW. also the amount has been collected for 5HW12ZB instead of 5HW12ZW. extra installation charges have been levied including the cleaning and damage costs. 1) the installation is so reckless that one of the pipes just got bent too much not allowing air flow from compressor to indoor unit. 2)there's no convenient installation procedure 3)whole place is left dirty with cement, bricks and debris. is this the way you treat your customers?? inspite of choosing yours as the best brand relying on your company we got this kind of customer service. i am highly unsatisfied with your service. [even after paying for civil, carpentary, masonry and cleaning work] please look forward and take necessary action thank you Ratnakar Jangam Asst Manager RBI

Dear All, I have a Blue star Split AC with me and when ever i have to get it serviced through the dealer its like wrestling in the WWF final round. I have to make 100 of calls and waste my money and time and it looks like that Blue star is only intrested in selling the AC and giving adds in tv to purchase the same and least bother to provide after purchase service. Please understand getting the Bluestar AC service done is not at all a cool job through bulestar dealers - ( Sri sai weather system - Ameerpet )...it only looks cool in your TV add showing DADDY COOL COOL...But in reality its like breaking a mountain. This time i called my dealer for getting the service done - Sri Sai weather service - on 22nd Apr and they gave a ticket no. 13818 and they said to call again on day prior of service date so i called them i reminded again on 25th apr for service. They confirmed that some one will come for service at 3 pm ...then on 26th wehen i didnt received any call ...i called again they said they will come little late by 4:30...then again i called them by 5 they said they will be come by 7 and no one turned up and they stopped picking up call also...then after that i called again blusestar customer service desk and raise a complain - SS[protected] and for the same i am still waiting to get resolved.I Spoke to Vinay - service manager from sri sai weathers several time...but Result is ZERO AS ALWAYS... Now as a customer i wanted to know following points :- Why every time i called no one takes the responsibility to get my request closed, infact everytime i have to tell my requirements again and again either to dealer or to customer service. The no of time i called for service to sai weather they just said they will look into it ..but intreseting part is that same number of time i got a call back from sai weather saying u want to purchase a new ac? It shows dealer is just intrseted in seeling and no one is intreseted in providing service. there is no value of time they just take things granted when once the customer purchase the ac...and they want to to work at their ease. Now i need an answer Is there any one in Bluestar organisation who can look into this matter and get it resolved and ensure that this kind of after service issues will be addressed more professionaly rather then just making fool to customers and makeing run us for service behind your so called " AUTHORISED DEALERS BY BLUESTAR " ... Looking this kind of service i think Hitachi and other service provider are far more superior in service and manitaince part...i think Bluestar dealers need to learn a lot for them. Also if i didnt get response for this then i need to take this to next level. Waitingf or your reply... Rajendra