Blue Star India Complaints & Reviews

DEAR SIR/MADAME I purchased a split AC on[protected] from NEELAM AND COMPANY BAHRAICH.The unit was installed on[protected].Now I want first servicing but the dealer is not sending the technician.Being puzzled I lodged a complaint on blue star customer care on[protected].The complaint ticket number is S-[protected].Since then I contact on customer care regularly .I do not understand the problem .The technician has not come on visit till today.Please forward my complaint to the highest authority concerned for a proper solution.Thanks.SUDHIR SRIVASTAVA NAI BAZAR BHINGA SHRAVASTI U.P.PIN-271831 mob.no.-[protected]

Hello,
I own a BlueStar window AC since April 2008. Last month its compresser stopped working and I lodge a complaint on its toll free number[protected] with ticket number B[protected]. As the compresser was still in warranty so they replaced it without compresser charge but charged for Gas, labour and transport and total was Rs 3100/-

Complaint1 : I received SMS from BlueStar stating that they have received Rs 1500 from service associate and of there is any discrepancy please call toll free number. I called at toll free number but no one was able to ready to take this matter and later on I sent email at [protected]@bluestarindia.com and BlueStar corrected the amount at their end. Well I don't understand this why they corrected amount at their end without explaining the reason to customer.

Complaint2: AC is not working well since the day of replacement of compresser. Cooling is not efficient and room temperature is not coming down below 28 that too in weather where outside temperature is not very high. Earlier in peak summers temperature was coming down till 22. I am continously chasing customer care people at email ID [protected]@bluestarindia.com but AC is still not working in good condition. They have raised another complaint number B[protected] and technician has visited 2 times. Both the technician said that AC is technically OK. I always say that there is no cooling in the room but they dont listen this thing. For them AC is technically OK. Finally technician said that he would report this to next level and they will call me back but no response after that. I again sent email to customer care but nothing is happening now. As per BlueStar, they has raised the issue to Area Manager on 21/07/2012 but no responce after that.
Bluestar technician are not at all efficeint and not ready to find out the problem in AC.

Please do the needful.

Anubhav
[protected]

I lodge a a complaint on 16th of july against the AC which was purchased 2 week back only (complaint No.B-[protected] dated 16.07.2012) 5 days has gone nobody even turn to check the problem even after regular follow up with the company's customer care,,

I wud request to every one pls dont go for the Blue star product,, service after sales is very poor, its really very bad experience with company..

We have purchased a new A/C from BluStar for our new home and its been almost 1 month we have started using and it does not work the way it should be working and the worst part is we have complain to this dealer and they are saying its a fault of Torrent power and when we have complain to Torrent Power they confirm everything is fine and no problem of any voltages as we have 3phase line already. The main issue issue is even we have small bedroom if this AC is working on 20C temperature still we do not feel its cooling even after 30 minutes.

We are really tired of complaining things without any solution for the amount of money we have spent and we need a solution or a new piece of AC to have this sorted out.

Dealer Name: Sport N Sporty
Place: Pladi, Ahmedabad

Date of Purchase: 19/03/2012
Model: 5HW18ZAW
Split AC 5 BlueStar

Date of Complain: 27062012
Details of the Engineer: Voltage Issue
Service Report Number: 01074386

Date of Complain: 28062012
Details from Torrent Power: No Voltage Issue
Online Complain Number:[protected]

So Here by we request you to take some steps to assist us in this problem and get a replacement of the item we have purchased or at least a good customer service we expect from a good company rather then just a comment that their item is perfect and accept the problem which we have.

Thanks,
Amit Shah
C/O - Parmesh Shah
[protected]@gmail.com

With reference to several follow ups through calls and mails with my respective Blue Star AC's company The Axis Bank Limited, Jhansi Branch Air conditioners are out of order since more than last one month.

Branch is continuously following up with the service local engineer, however the problem is still unresolved.

It gets extremely hot inside the branch premises during this season and causes a lot of inconvenience to staff and customers.
Further it may damage the ATM machine also due to extremely hot interiors as a result of glass walls.

Ww have lodged a No. of complaint but not one from the company taken initiative to check the problem.
Every time we got the copy pasted matter says our complain has been lodged and will resolve with in 24-48 hours however after one and half month no one came for the resolution.

This is the hights of extremilly worst service of BLUESTAR.

Bought a blue star ac from this VENKATRAMANA Electronics, RP road,Secunderabad. which was a big mistake.we called them up for our first servicing and after 10 days of continous calls to these ppl the servicing was done and the mechanic could not even do it properly as my ac was not working from the next day. Its more than 1 and a half month these people dont even care to send a mechanic to fix it as we are fed up of calling these hopeless people 100 times a day as they dont even bother to respond to our calls .We had to visit their shop personally and the dealer was rude and irresponsible even though ut wa their mechanic's mistake . One of the worst service we have ever seen.when they cannot provide proper service then why the hell are these people selling Acs better shut their shops and sit at home.Their inability and inefficiency of their service team is bringing a bad name to the product.

After more than one and half month finally the ac got repaired they replaced some parts which was their mistake as they spoiled a AC which was working properly .so i advice customers to think twice before buying anything from this dealer.

I have purchased Blue Star Split AC Model: 2HW181YC-VERTI COOLSPLIT AC 2.5 TR-VCE301SC/2HW181YC , FROM Dass Associates, Kalka Ji on 5/4/2012 installed on 6/4/2012 at my residence 1740/6, IIIrd Floor, Govindpuri Extension, Kalka Ji, New Delhi-110019. I have faced problem of Non Cooling and lodged complaint on 21/5/2012 via TICKET NO B[protected]. I have given phone number of dealer Parth Services [protected] after several follow up the dealer has given me another no of Mr Balbir [protected]. After many follow up my complaint was entertained by dealer but still I am facing the problem of non cooling and again yesterday requested to reopen my complaint. I have informed that my problem will be resolved within 24 hours but till time nobody has come from your side to resolve the problem.

You are kindly requested to look into this matter urgently.

INDU KHURANA
[protected]

i had purchased a split AC of Blue star considering that Bluestar is reputed company....but after some AC was not working properly,so i complaint to the prime marketing from where i purchased the AC but after repeating complaints since 15 days they are not able to sort the matter....till date my problem is not sorted out....

a company like Blue star is behaving like this its ridiculous.....

i am planning to take it to further if not attended.

We purchased one split AC for our office from a blustar dealer. Rates quoted by vendor were higher than other vendors for installation hence it was not installed by him. After installation it started creating problems.After many complaints to headoffice a mechanic came and set it right. Now in this season again it is not working. Warranty is valid till 10th June. Mechanic again came on complaint but he is asking for Rs 1800/ He says that gas has leaked and capacitor is also damaged. He now wants to place astand also. These things were not written in the quotation.
We have complained since 4th April but no action has been taken.
Regional Director
IGNOU Regional Centre SCO 208, SEC14,PANCHKULA

Hello,

I have purchased Two 1 ton window AC from Blue Star Authorised Dealer from Malad West Ragesh Electronics.on 19 March 12.During Demo we found that remotes are not working properly and Demo person has launched Remote replace complaint to Blue Star with service report number 00948195 and 00948194 after which complaint not yet resolved.Post contacting them they send some their engineer with out knowledge of compapint made...

Dear sir

Pls help, i not getting proper response from blue star and very bad response, enclosing copy of mail given to blue star.

To :[protected]@bluestarindia.com, [protected]@bluestarindia.com
From: [protected]@gmail.com dated: 10.02.12 8.42 PM

Hi,

unfortunately i have purchased new Split AC of blue star in the month of Dec'11

with in 10 day's it's started created problem that bad smell coming from it when i am using. when i called to customer care, they send their Chanel partner person to rectify it.but the problem is not rectified and your blue star channel partner has damaged the split door.

the same has been updated to customer care so many times, they have send again channel partners 3 time again,but they rectified the bad smell issue and they did'nt brought the new door. in the month of Jan'12 your Chennai team called and they told they are sending door with in 2 days. but not send.

i a new AC not even 3 months old when i requested to resolve the bad smell problem, unfortunately it's not yet rectified till date and your team created new problem(damaged front split door).

few of the compliant numbers:B[protected] dated: 06/02/12
B[protected] dated: 21/12/11.

goodness i am having proper record like the complaint numbers and conversations had with customer care recorded in my mobile.

Really i am worried and not at all interested use your product. please send your team to collect your AC and return my money back.

Pls consider this mail as formal intimation to send legal notice. tomorrow i will send the copy of Legal notice to this ID and as-well as hard copy to you. with in Monday i need your person here to collect the AC and he return my money back.

if it's not happen, my problem will sheared with all my friend though Face book/Orcut Etc... about the bad experience which i have faced. and in the meen time i will log a compliant about the improper response and bad service given by Blue star.

Pls do'not try to convince me and dont cheat the customers like this. i dont want this AC and i want my money back.

Thanks & Regards

Praveen Kumar B.
+91-[protected]

This is with regard to the supply & installation of Ducted split Airconditioners of 11 TR – 2 nos and 17.5 TR – 1no for which the project work was given to your dealer Naveen Air conditioner, we had clearly told that they should carry out the work only in night time for which their prop Palanivel had agreed and later they used to work on their own that is working on only weekends and no response during the weekdays not receiving the calls and working as per their wish and convenient time. Before he used to call us hundreds of time for the contract but after that we being customer are calling him.

We had issued PO on 11th January and now its almost 1 month now. The work included only installing the a/c equipment and connecting to the existing duct for which your dealer had promised to complete the job in 10 days and working in night time only. We had made the 50% payment on material and labour as per the dealer request on 28th December 2011 but till date the work is not completed.

We had given the contract to Blue Star believing that they would work professionally and would not disappoint us as they are one of the largest companies but really very disappointed and frustrated the way of work. Our employees are struggling and suffering without A/C but your dealer is least bothered.

On 27th January we had given him the PO for providing thermostat 2 nos for which the he told he will complete in 2 days but the work is also pending. If the dealer is not able to complete the job on time and is busy with other projects then why he should take up our project. Blue Star should seriously look into their dealers.

Even blue star doesn’t care for their customers even escalating to them ther is no responce so there is no surprise that their dealer also is not bothered. What is the use of this escalation procedure if no action is taken or we get a reply. Blue star and there dealer has let us very disappointed and they have made sure that we should not go again with blue star a/c for our further requirement. We keep on calling but dealer is least bothered to receive our calls.

Had a very bad experience by going with blue star a/c.

Dear Nodel Officer,

We had placed an order for Cold Storage Room in our Ware house based in B-57, G.F, Naraina Industrial Area, Phase II, Delhi 28 from our one of the Group Company Labindia Healthcare Pvt. Ltd. and had given advance of Ch. No. 918511 dtd. 26.09.2011 of Rs. 82466.00 (25% Advance payment) and cleared from our Bank on 22nd October, 2011.

Due to unavoidable circumtances we had to transfer this Order PO/LHPL/DG/0014 dated 16.09.2011 to be placed from our another Group Company, i.e. Labindia Instruments Pvt. Ltd. The matter was informed to the dealing sales Executive Vishal Garg ([protected]) and against that we have given following cheque_
1. Ch. No. 293897. Dtd. 17.11.2011 of Rs. 82,228.00 (towards 25% advance payment), cleared from our Bank on 24th November, 2011
2. Ch. No. 293898, Dtd. 17.11.2011 of Rs. 164456.00 (towards 50% advnace against delivery) and cleared from our Bank on 24th November, 2011.

While releasing above 2 cheques of Labindia Instruments Pvt. Ltd. we had given a confirmatry letter to change the Account name and refund of Advance given by Labindia Healthcare Pvt. Ltd.

We had been given commitment by the sales staff of Blue Star that on clearance of cheques given from Labindia Instruments Pvt. Ltd. the advance payment given from Labindia Healthcare Pvt. Ltd. will refund within 2 weeks time.

Since then we are running Pillar to Post for refund the advance. We are not expecting this business aethics from such a big Company like Blue Star We are still waiting our refund

We Request you to refund our due advance within no time.

Regards

Mithun Rakshit
Assistant Manager-Administration
Labindia Healthcare Pvt. Ltd.
F-5,[protected], Best Sky Tower, Netaji Subhash Place
Pitampura, Delhi 34
Tel :[protected]
Mob: +[protected] (Mithun Rakshit)
Mob : +91-[protected] (Hemant Joshi-Manager Accounts)

Dear sir,



With reference to our complain no- (Ticket no B[protected] dtd 25.8.11) for problem in our

Air Conditioner



Our dealer has replace cur kit with another old cur kit & inform us that he will replace new cur kit

new cur kit send by you but it was different & not fitted , service man opened A C more than 6 times & till date nothing has happen & my A C is not giving proper cooling



Dealer said that it may take 6 to 7 day’s process to replace

You also promised me to resolved your problem with in two days.





Kindly look in to the matter seriously & do the needful at earliest if possible pl replace entire A C

Instead of replace spare parts.



Regards,

Sofia Vohra

Bought Blue Star in April-2010 Since beginning the unit is not working properly.

its fan creates high sound with low cooling and high electricity consumption Since April-2010 to till date I had chased the Blue Star service team followed bu multiple engineer visits with no solution, In about 10-15 visits in 15 Months every time there was a New engineer with different conclusion but no relief.

I feel myself stacked with very Low service from a brand of our own country.

Hope to get the desired relief through this step at earliest.

The desired documents are available with me on the same to proceed.

Blue Star Window A C
Safiya G Vohra
Tata chemicals Limited
22 town
Mithapur
Dist –Jamnagar – Gujarat


Dear Sir,

After listening of more and more name of company blue star .
We have purchased BLUE STAR 1.5 tons window ac from your dealer Named Jagir Electronics Mithapur in March 2011 before 1 Month ac is stopped working

service men came and said that the SERKIT is not working and to be replaced .i make the call to the dealer and he said that it may take 3 to 4 days process to replace . I had made daily calls to that dealer and they are now making daily new excuses till dated 29 Aug 2011.

we are facing this problem last 1 month And we are very harassed.


I thought Blue star given best service but after purchasing we realised
Blue star A c service is very poor

Please make the necessary actions

Thanks
Safiya

COMPLAINT POSTED ON 21 JUNE2011

Call Record Reference B1106280

MY SPLIT AC IS LEAKAGE OF WATER IN FRONT OF IT AFTER CALLING MANY TIMES ENGG. VISITED 15 DAY AGO.AFTER THIS NO ACTION ON HIS REPORT .
I MADE CALL MANY TIMES BUT NO ONE IS HERE TO HEAR OUR VOICE. ALL EXPECTATIONS R FROM U
CONTACT
BHUSHAN GARG
[protected], [protected]
BHAGAT
[protected]

I purchase a 1.5 Ton split AC in DEC09 and in Jan11 the split started to drip condensed water. Your Blue Star mechanic avised that a part was gone and need to change the same. I paid Rs750. Now again the water is dripping from inside and your mechanics advise that the Inside unit be completly serviced cost again Rs750.
This morning I noticed that the 2 ton split purchased in Marc10, in the hall, the water out let pipe in of such poor quality that it has come brittle and broken and now water is leaking inside the balcony.
I always thought that Indian Companies were good but am ashamed to think the same way now.
The after sale service is so so poor I will never again purchase Blue Star A/C. I was thinking of replacing our bed room A/C but no never.
Least Blue Star can do is have this complaint looked into. Otherwise will understand that is also another of those substandard iIndian Company.
Thank You
Bob Lazarus,

Following are excerpts from Complaint to M/s BLUESTAR AC :


On 30.05.11, I had booked subject AC from distributor M/s VEDOM’S ,Gokulpeth Market, Nagpur-440010. The distributor had promised me to install AC on same day by 2.30 p.m.

Please note the reason we purchased AC was that we had visitors at our home & wanted them to have good rest at night given extreme weather of Nagpur city.

Unfortunately, the system came after repeated follow ups at 6 p.m , promising that technician for installation shall reach by 8 p.m. After our repeated calls the technician didn’t come on 30.05.11. Even dealer stopped attending our calls as if he is least interested in attending to the problem.

Yesterday , on 31.05.11,after repeatedly following up with dealer & their technician , the unit was finally installed by 5 p.m. Immediately , after installation , we found that the air guider is not working & same was shown to their representative who promised that someone shall be attending to that problem.

Today, when I checked up with the dealer regarding status of my problem, they expressed total unawareness. Ultimately , I called up Blue Star Service centre at Nagpur spoke to Mr Amit who registered my problem with customer care & provided the ticket no.

Again same problem repeated, while I desperately calling up BlueStar’s representative Mr Vikram (Mob : [protected]) , he repeatedly promising that technician shall reach by 1 hr/by 2.30 p.m /by 4 p.m /by 6.30 pm. Ultimately he gave me the mob no of Mr Nitin Mob : [protected]. Till writing of this complaint i.e 6.45 pm no one has turned up from BLUESTAR.

I have following issues to address :

1. The Service levels of your Dealer are pathetic & lack professional approach.
2. Your Product Quality is very Poor . Incidentally, this was my first experience of owning BLUESTAR products which has left poor impression on my mind
3. Lackadaisical attitude of your staff at Nagpur Office.

This is my final effort for redressal of above issues, failing which we shall be constrained to return your product & claim refund. We hope that your good self shall look into the matter & resolve the same at the earliest.


Regards,

GAJANAN THAWKAR
(Mob :[protected] OR [protected])
F-1 , KRISHNA VIHAR,NAVNEET SOCIETY, NEAR RACHANA VATIKA, NARENDRA NAGAR

Blue Star Split AC 1.5 ton purchases on 7th May 2011 went off on 15th, the service people came and refilled the gas and then again it blowed off in 3 days again they have done some welding inside the outdoor unit and again inspite of refilling the gas once again it blowed off last night. Its a severe defect that must be at manufacturing itself ..... please do not go for blue star as it is expensive than others and is very poor in service ....