Blue Star India Complaints & Reviews

Hello,

We have a AC unit installed 3 months back but it is not working. We have told this fact to concerned persons but they did not respond to us. The AC is not working since then. We told about this fact to the higher authorities but they did not responded us too.


We said to take the unit back but they refused to do so and also no one came here to rectify the issue.

Kindly guide us.

Regards,

Rohit Soni
Soft Polynomials (I) Pvt. Ltd.
3rd floor "Sanganak Bhavan"
Gokul Peth
Nagpur. MS.
Phone[protected]/09

I have purchased a Blue Star 1.5 Ton 3 Star Rated Airconditioner from Pooja Electronics and Appliances-Vinraj Plaza, Opp. Govt Press, Kothi Road, Vadodara. Whe the Out Door Unit packing was opened while installation, the warranty card for the unit was not included in the packing, the same was brought to the notice of the dealer and he assured that he would write to the company and arrange to send it to me. I purchased the Airconditioner on 19th April 2010 and it is almost a month now but still i am getting the same response from the dealer that it is pending from the company. I request the concerned to look into the matter at the earliest.
We expect better services from a renouned company like BLUE STAR.

With reference to several calls and teleconversation with MR SHASHI NAIR / MR RAMESH NAIR [protected] (M/S UNITECH ENGINEERS) authorised dealers of BLUESTAR,as a customer we expect a good behavior with any dealers, but everytime we received the bad behavior from the said dealers of BLUE STAR, recently we had purchase one split a/c from the said dealer, we had facing the simple cooling problem with that product, as you know that now we are facing very hot whether in all over india, we had called so many times to M/S UNITECH ENGINEERS but still nobody has take this matter seriously, We was not expect this type of attitude from BLUESTAR company one of the leading seller in india, we fails to recieve a good service from the said dealer, Please consider our serious complaint for M/S UNITECH ENGINEERS,




A.SUNNY KUMAR
([protected])
PLOT NO 85
LAKHSYA NAGAR-2
NEAR KIDANA SOCIETY
GANDHIDHAM
([protected]@gmail.com)

Dear Sir,

After listening of more and more name of company blue star .
We have purchased BLUE STAR 1.5 tons window ac from your dealer Named BHAGWATI TRADING COMPANY,club market ,KARNAL ,LAST YEAR IN MAY,mobile number of dealer is [protected], from the 2 day one of the ac is stopped working ,after making of several calls ,ac is changed by the local dealer in 7 days,and after the installation again ac is stopped working and again of several calls ac dealer repair that piece. Condition,

And now in 2010 on 1 april when we start the ac the ac is again stopped after calling to local dealer several times , service men came and said that the compressor is not working and to be replaced .i make the call to the dealer and he said that it may take 3 to 4 days process to replce . I had made daily calls to that dealer and they are now making daily new excuses till dated 25 april 2010.

As these is the very hot season and the temperature is also risen very high 44 degree.
My daughter and my brother also suffer from the hot season due to blue star ac.

Your dealer is very very clever .

Dealer is also clever and ac blue star company managers are also very very clever they are also making many excuses day by day.the mobiles numbers are given below:-
Mr sharad mobile number [protected]
Mr bhel mobile number [protected]

I have call the managers many times and there is no response from them.

They all making us fool & making money out of it . now the condition is so worse that his service people is unable to correct the units till dated 25 april 2010 due to this we are loosing our business like anything , so its my request to you to take the fast action on dealer as well as managers.

And we are very harressed.

And i strongly recommended that no one purchase blue star ac if there is such type of dealers as well as company managers.

Please make the necessary actions to such kinds of peoples who are making company products worst by making fool and senless talks to the customers and making money out of it..

With Regards
SUNNY AGARWAL
[protected]
KARNAL,HARYANA

We purchased Bluestar Split AC 1.5 ton model no. 3HW181YB dated[protected] from Falcon M.P. Nagar, Bhopal Bill no. 129. Last year june we had trouble motor jam in outdoor unit after we call to technician and they have checked and change the motor,we are start aC and it’s work but after 4 days machine was same problem.As per our past experience, this faulty Air conditioner will definitely break down again ; they repaired it more than 4to 6 times in the last six months since we purchased this unit. One of the technician advised that there is some compliant/manufacturing defect with this motor Lot that they could not rectify till date; this is the reason why it’s Motor jam frequently. We are fed up, we now look for a permanent solution to stop the frequent Motor jam.
Therefore, we insist BLUE STAR to replace this faulty AC with a new one or refund us the purchased amount of INR 27,500, 000/- with an additional amount of INR 10, 000/- to cover up the additional costs incurred by providing us this faulty AC.

Kindly check with your management and revert with a positive decision and avoid unnecessary/further arguments and legal action wasting both of our valuable time and money.

our ac which we purchased on june 2007 but installed in march 2008 from sony airtech, sanjay place, agra has not been working properly from the first day. last year i lodged the complaint several times to company. regarding the compressor failure and after long time they finally changed the compressor. now this year we started the ac on 28th March.2010 The Ac did not get start. since that day i am Lodging the complaint to company they make me asure that they will look into the matter in 2-3 days. But after 20 days i didnt get any response.
So I kindly request you to consider the matter.
Thanking You
Praveen Talvar

Earn Daily 5%, Daily withdrawl, mobile & tata sky recharge & much more

OPPORTUNITY
Regitration - 1000
Product Unit Booking - 5000
Referral Benifit - 10%
Binary Benifit - 10%

PRODUCT BOOKING RETURN AS FOLLOWS
UNITS BENIFITS
[protected] 3% DAILY FOR 200DAYS
[protected]% DAILY FOR 100DAYS
[protected] 5.5% DAILY FOR 100Days

REWARS/GIFTS
BV50000 PAIR 2000 BV/NOKIA MOBILE
BV500000 PAIR 15000 BV/SONY HANDICAM
BV5000000 PAIR 300000 BV/TATA INDICA CAR
BV 50000000 PAIR 20000000 BV/BMW CAR

Daily withdrawl
You can recharge your mobile, Tatasky using bluestarsindia ewallet amount.

For Joining
Contact ---Sunil [protected]

Dear sir ,

I G.satish Babu from Visakhapatnam ( A.P) consumer of Bajaj Finance and i was buy a Air Cooler of 1.5t for the Loan Period of 1year and as per the Terms and conditions of you , i Paid the 4 EMI's at the beginning and balance 8months will be completed By 5th March 2010.

And I paid the EMI's regularly with out any delay , so please kindly give the confirmation of the closing Month, as early as possible .

And my Loan aggrement No. is 4080CD00002098.

My Address is ,

D.No. 7-11-27/2,
Panthulu Meda,
Old Gajuwaka,
Visakhapatnam - 53026.
Andhra Pradesh.
Mobile : [protected].

Dear All,

This mail is in regard to the Blue Star A/c which i have purchased on 6.2.2010 from Garnet Marketing Pvt Ltd installation for which was done on 7.2.10 since then which is not working technicians initially (i.e) on 7.2.10 have confirmed that there is problem with the circuit on 8.2.10 they confirmed that circuit is fine and the problem is with the transformer for which they confirmed me the replacement of the total indoor unit. I have been continuously speaking to the Garnet Marketing and Customer service([protected]) at last customer service executive has lodged a complaint with the docket number 75453 but seems this problem is just getting dragged rather than getting solved.Have received a call from Mumbai but the thing is my problem is not getting solved.

Pl help me in getting the new unit replacement as its not at all my fault.

Pl do the needful on priority

My Details
Name:--Deepak
Contact No:--[protected]

Garnet Marketing Pvt Ltd
Tarnaka Office:
[protected]/2,
Near Davud School
Tarnaka Office, Hyderabad
Ph.No:[protected],27007596


regards
deepak

I own a 1.5 ton split AC from BlueStar. I have bought it last April 2009. Within one year I had problems twice. For the first complaint they took the compressor to the Dealer's place and they did the service. But after fixing the compressor within a week it was not working. When I made the second complaint it is almost 2 weeks they did not even respond for the complaint. Bluestar has the worst customer care i guess and even the dealers they have are worst.

My suggestion is dont buy Bluestar AC.

Dear Sir,

This has reference to the subject matter, I Ashok Kumar, PF Account No. MH/4324/250283 have requested for PF widthdrwal on 10th July vide latter no. AKY/PF/BSL/01 dated 10.07.09. I am having the acknowledgement copy of my letter from your department.

I regret to inform you that till date i have not recived my PF fund in my bank account.

I request you to kindly give me the explanation of such long delay and the accurate status of my fund.

Looking forward for the positive reply at earliest.


Best regards


Ashok Kumar

M-[protected]

We have purchased a blue star AC from Harrie Marketing Navyug market ghaziabad U.P.on [protected] vide invoice no.606. From the starting AC was causing problem, despite of several complaints harrie marketing responded after around 2 weeks and told us to replace concactor from the AC when we asked them to replace they again took around 3-4 weeks to replace it after several calls to them...Now about 3 months back AC was again causing problem of throwing ice .After making 12-15 reminder to harrie marketing they turned up and told us to relace some card in the AC it has been around 1 month they are making us fool by commiting 1-2 days more time to rectify it..We are into turnkey interior projects and we have installed this AC at one of our site at Noida Company named Ansaldo Signals who are our valuable client since 4 years and we have done almost 1 crore of business with them now due to negligence on the harrie marketing part we are facing hardship and already lost business of around 24 lacs from the same company.We request you to kindly look into this matter and rectify the problem as sson as possible and take a strict action against Harrie marketing as we are filing a suit against Harrie marketing and your company into consumer forum you will be liable for further cosequences...

Yours Sincerely
For Innovative Interiors & Decors
Neeraj Sharma
[protected]

I have made online complaints to the company 6 times within 2 months but they did not respond me properly after being given the name of the dealer,bill no. date of purchase etc required by them.The product was purchased in April,2008 with compressor under warranty for 5 years but despite that they have not yet entertained my complaint.The above email adrress is registered with them for online complaint.Kindly do the needful.

PF A/c No. MH/434/250283
EPS A/c No. MH/434/12990
Sir,
With due respect, it is submitted that I was working for M/s Blue Star Limited, from 10/05/2005 to 06/02/2009. For this period, the deduction was also made from my salary with assurance of matching contribution from employer side.

The said company is a covered unit under EPF & MP Act, 1952 bearing code no MH/434. Also, this establishment enjoys exemption and monies of PF is entrusted with its own trust.

As already said, I have left the company in feb, 09 and submitted the withdrawal form with the company, no answer I got from the company. However on telephone, it was informed that your claim could not be settled without giving any reason. Also, it was threatened that if I will make approach to anybody, this will be fortified. This is certainly an unsaid illegal attachment of my PF accumulation voilative to the Section 11 of the Act.

Therefore, it is requested you to look into the matter on immediate basis because of my unemployment and economic crisis. It is also requested to initiate prosecution under Section 14 of the Act and para 76 of the schemes for voilating the para 70 of the scheme.

I request you to kindly update me on progress of this case.


Yours' faithfully,
Ashok Kumar Yadav
R/0 – D212, Rail Vihar, MDC
Sector-4, Panchkula (HR) PIN-134109

* U R G E N T N O T I C E *

Dear Sreedevi,

Pls note, the repaired AC broke down again. Understand from my wife that your technicians filled in some gas in addition to the change of Fuse Before 24 hours the cooling has gone again. Only hot air is coming out now.

Now we are no more interested in BLUE star product replacement. We insist you to take away this faulty AC and refund us the purchased amount of INR 32, 000/- with an additional amount of INR 10, 000/- to cover up the additional costs on extended warranty and changing of burnt wires, all costs incurred by providing us a faulty product.

Appreciate your immediate action to refund us the money and take back your faulty product.

Delay in action from your side will land up in further complications. Therefore you are kindly requested to avoid unnecessary arguments and face legal actions which will definitely waste both of our valuable time and money.

Thanks & Best Regards,
Win Thoms
Operations - Manager
Mob #[protected]
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
" WLS " - For Total Logistic Solutions
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Worldwide Logistics Systems L.L.C
(International Freight Forwarders)
Head Office, PO Box # 11392, Dammam 31453,
Kingdom of Saudi Arabia.

Mob :[protected]
Tel :[protected] Lines)
Fax :[protected]
Email : [protected]@dammam.wls.com.sa
Website : www.wls.com..sa
Branches : Jeddah, Riyadh & Jubail
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from your computer. The contents of this e-mail do not necessarily represent the views or policies of Worldwide Logistics Systems.

________________________________________
From: wintom
Sent: Tuesday, August 11, 2009 8:26 AM
To: 'Sreedevi Kumar'; [protected]@yahoo.co.uk
Subject: REPLACE OR REFUND THE FAULTY 1.5 TONS BLUE STAR SPLIT A/C.

Hi Sreedevi,

Thanks for your reply to my below complaint. Pls note, before complaining to your corporate office, one technician from your Trivandrum agent came and replaced the blown fuse once again. As per our past experience, this faulty Air conditioner will definitely break down again ; they repaired it more than 8 to 10 times in the last six months since we purchased this unit. One of the technician advised that there is some compliant/manufacturing defect with this equipment that they could not rectify till date; this is the reason why it’s breaking down frequently. We are fed up, we now look for a permanent solution to stop the frequent break downs. This faulty AC is also damaging the concealed wiring costing us more. Twice we had to change the burnt wires, circuit breakers and switches.

Therefore, we insist BLUE STAR to replace this faulty AC with a new one or refund us the purchased amount of INR 32, 000/- with an additional amount of INR 10, 000/- to cover up the additional costs incurred by providing us this faulty AC.

Kindly check with your management and revert with a positive decision and avoid unnecessary/further arguments and legal action wasting both of our valuable time and money.
Best Regards,
Win Thoms
________________________________________
From: Sreedevi Kumar [mailto:[protected]@Bluestarindia.com]
Sent: Monday, August 10, 2009 4:46 PM
To: wintom; [protected]@yahoo.co.uk
Subject: Ticket no. 36069 for complaint logged.


Dear Sir,

The below mentioned complaint is logged, ticket no. for the same is 36069. We would like to inform you that, the issue has been escalated to the concerned Area Manger. A Blue Star technician would get in touch with you as soon as possible.

Looking forward to help you.

For any further assistance you can also call at our Blue Star 24 hrs toll-free No.[protected].

http://www.consumercomplaints.in/complaints/blue-star-15-tons-split-ac-c230405.h...⇄

Thanks & Regards
Sreedevi


August 10, 2009
The General Manager.,
Blue Star (Corp-HO)
Kasturi Bldg, Mohan T Advani Chowk,
Jamshedji Tata Road,
Mumbai – 400 020

Subject: - URGENT RQST TO REPLACE/REFUND THE FAULTY 1.5 TONS BLUE STAR SPLIT A/C.

Dear Sirs,

This is to bring to your urgent attention that we purchased a 1.5 Tons BLUE STAR split air conditioner costing INR 32, 000/- from your authorized agent in Trivandrum vide Invoice # PROD/08-09/111470 Dated 27-Feb-2009, . The Customer name is Mrs. Jicky Win (my wife), Kochumamootil House, Koyikkal Lane, KNRA 316, Kannanmoola, Trivandrum, Kerala, South India. Your agent details as follows:

Messrs. TECHNOCARTS APPLAINCES PVT LTD
“Geethangali”, Palliyadakkamukku, Pettah PO, Trivandrum, Kerala, South India.

Complaints started immediately after the AC was installed. Your above agent repaired the AC more than six (06) times in six months. It broke down yesterday also. Today morning they came and replaced the blown fuse. It’s understood from one of the technician’s that there is some major complaint/ manufacturing defect with the purchased air conditioner which they find it difficult to rectify. What we feel is that your agent is purposely delaying to rectify/replace the faulty AC until the warranty expires.

In good faith we purchased BLUE STAR Air conditioner since BLUE STAR was known as one of the best manufacturers of Air conditioners in India. The prices of Blue Star products are also very high when compared to competitor’s similar products. We now regret for purchasing BLUE STAR product.

Therefore we request your good selves to intervene in this matter and get the faulty AC replaced as soon as possible since your agent could not rectify the complaints permanently even after working on this faulty AC for six months.

In case, if we do not receive any replies this week, we will assume that you are not interested to resolve this matter. Then we will be forced to move legally/approach the “Consumer Redressal Forum” and bring to the attention of Media how consumers are being neglected/cheated.

We would highly appreciate your prompt and speedy action on this matter which is getting serious.

Kindly confirm action taken.

Thanking you,

Yours Sincerely,



Thomas Win
Worldwide Logistics Systems LLC
International Freight Forwarders
Post Box # 11392, King Fahd street, Dammam 31453 – Saudi Arabia.
Tel #[protected] Lines) ; Fax :[protected]; Mob #[protected]



Copy to : The Editor-Indian Express ; The Hindu ; Asianet Communications ; Kairali TV

August 10, 2009
The General Manager.,
Blue Star (Corp-HO)
Kasturi Bldg, Mohan T Advani Chowk,
Jamshedji Tata Road,
Mumbai – 400 020

Subject: - URGENT RQST TO REPLACE THE FAULTY 1.5 TONS BLUE STAR A/C.

Dear Sirs,

This is to bring to your urgent attention that we purchased a 1.5 Tons BLUE STAR split air conditioner costing INR 32, 000/- from your authorized agent in Trivandrum vide Invoice # PROD/08-09/111470 Dated 27-Feb-2009, . The Customer name is Mrs. Jicky Win (my wife), Kochumamootil House, Koyikkal Lane, KNRA 316, Kannanmoola, Trivandrum, Kerala, South India. Your agent details as follows:

Messrs. TECHNOCARTS APPLAINCES PVT LTD
“Geethangali”, Palliyadakkamukku, Pettah PO, Trivandrum, Kerala, South India.

Complaints started immediately after the AC was installed. Your above agent repaired the AC more than six (06) times in six months. It broke down yesterday also. Today morning they came and replaced the blown fuse. It’s understood from one of the technician’s that there is some major complaint/ manufacturing defect with the purchased air conditioner which they find it difficult to rectify. What we feel is that your agent is purposely delaying to rectify/replace the faulty AC until the warranty expires.

In good faith we purchased BLUE STAR Air conditioner since BLUE STAR was known as one of the best manufacturers of Air conditioners in India. The prices of Blue Star products are also very high when compared to competitor’s similar products. We now regret for purchasing BLUE STAR product.

Therefore we request your good selves to intervene in this matter and get the faulty AC replaced as soon as possible since your agent could not rectify the complaints permanently even after working on this faulty AC for six months.

In case, if we do not receive any replies this week, we will assume that you are not interested to resolve this matter. Then we will be forced to move legally/approach the “Consumer Redressal Forum” and bring to the attention of Media how consumers are being neglected/cheated.

We would highly appreciate your prompt and speedy action on this matter which is getting serious.

Kindly confirm action taken.

Thanking you,

Yours Sincerely,

Thomas Win
Worldwide Logistics Systems LLC
International Freight Forwarders
Post Box # 11392, King Fahd street, Dammam 31453 – Saudi Arabia.
Tel #[protected] Lines) ; Fax :[protected]; Mob #[protected]
E-Mail (Off) : [protected]@dammam.wls.com.sa ; (Personal) : [protected]@yahoo.co.uk


Copy to : The Editor-Indian Express ; The Hindu ; Asianet Communications ; Kairali TV

04/08/09 i boarded a normal rear engine bus at Majestic .Bus Number is KA01 F2202, that has been modified similar to VOLVO bus and collecting volvo bus fares.ie Majestic to garvebhavipalaya of 35 RS. The pathetic thing is the AC in the bus was not at all functioning, i questioned the conductor why you were collecting VOLVO fares to me for that she replied the BUS had equipped with easy.Is BMTC is thinking that the peoples were Fool.As on this point of view it is litterally a cheating happened to commuters of Bangalore by BMTC Corporation.

I have bought the window AC from a dealer known as " BEST AIR CON.WORKS" at Ramesh Nagar, New Delhi.

I would like to know whether Blue Star is run by the dealer or your goodselves. As the dealer says everything is settled by them. They had the audacity to say that even if I approched Blue Star, I will be sent back to " BEST AIR CON.WORKS"

They ( dealer) say that they want the money FIRST then the service will be provided to the customer.

Are you all making us go in circles, pillar to post. Or should I inform the TV channels and the print media? and give the complaint to Consumers' Court. I am hurt to write such letter, because I have given several complaints.Complaints nbr :- 22219 for which the Costumer Care says the Customer is not paying the money . But the dealer wants the money in advance and then they will give the services.

Dear Sir,
I purchased a Blue Star Window AC from “National Refrigeration Company “ 2&3, Netaji Subhash Marg, Darya Ganj, New Delhi on 25th April, 2009 vide Bill No. 0537 & Book No.11(copy enclosed) thinking that Blue Star is a well known reputed company.
After two months i.e. on 25th June, 2009 it was found that AC was not providing the proper cooling in room. Accordingly, M/S National Refrigeration Company was contacted via telephone. After repeated calls as well as personnel request the firm sent their service engineer on 11th July, 2009. The service engineer checked AC & found that the gas of the condenser was leaking. I intimated to the concerned person (Ms. Reeta) of the firm on the same time. After that day even after repeated calls to the concerned person no action has been initiated to rectify the fault so far.

Dear Sir,

This refers above cited subject, further i would like to bring this your notice that i have bought this AC on 6/06/09 from J. D. Computers in Mohali and just after 15 - 20 days, very bad smell comes from AC every time when switched on the same remains continue till working.

Finally i logged a complaint with Blue Star & they given me compliant no: 26631 on 8/07/09, however no one turned to my home to see our problem and inspite of my various followup with customer care no one even called from local office of bluestar/dealer.

Now it is really pethatic situation becuase i was wrong that BLUE STAR is PROFESSIONAL COMPANY because of such service experience it seems to me that i wasted my 20000/- on wrong product and no more trust remains in BLUE STAR.

Therefore, you are requested to plz look into this subject & help me to get my money back from BLUE STAR/DEALER, where no service response happens even in 4/5 days.

Thanking you and looking forward for your valued response.

Warm Regards,

Naveen Sharma
[protected]