Blue Star India Complaints & Reviews

I have a Blue Star windowt AC (1.5 T) .

I logged a complaint on 20 june 2009 for Preventive Maintenance with the company customer care(compliant number - 21007).

Till today (june. 28th) - there has been no action taken by the company. I have called up various times to get the service done but not happened yet.
and received assurances.

I got the Blue Star AC for it well known brand, but...

With reference to several follow ups through calls with my respective Blue Star AC's authorised dealer M/s. All Weather Appliances Agencies, Lucknow (U. P.) & several mails exchanged with their national customer service division, its been around a month & a simple replacement of stablizer has not been processed due to which my AC is kept as if its a showcase and i am unable to use its services.

I never imagined...

i purchase the window ac of bluestar last year in the june month, in the current year when i try to use ac at that time there is no cooling than i complain to the dealer and after 10 days when no action taken by dealer than i contact to bluestar and after a week the complain is solved but when i use the ac for two days then again same problem is occured. again after 10 days the problem is solve but when i use ac for 10 days the same problem...

Till date, i haven't received any call from their technician. Mails traded on the matter pasted below,

From: CCO-Northern Region <[protected]@bluestarindia.com>
Subject: RE: Service Complaint for AC
To: [protected]@yahoo.com
Cc: "Customer Service" <[protected]@bluestarindia.com>
Date: Friday, June 5, 2009, 11:01 AM


Dear Sir,


br...

Hi,



We have a Blue Star Water Dispenser & the Model no. is BD30HC. In March-2009, we lodged a complaint with Blue Star customer care call centre & Complaint no. is 412024 for changing “Top for Water Dispenser”. We were given reference of Mr. Ashish of M/s Cooling Solutions, 326/6 (Naya Bazar), Near Rajeshwar Colour Lab, Jacubpura, Gurgaon – 122001 by Blue Star Call Centre staff. br...

I purchased two split A.C for my showroom ie. Aditi Garments a frenchisee of Priknit Retails ltd.situated at Durgapuri chowk Bhairon Market West Jyoti Nagar Delhi110094. I purchased the AC of company Bluestar from Santosh Enterprises in November 2007right after that in Summer 2008 the A.C.did not working.As I made several complaints to the authorised dealer ie. Santosh Enterorises He always assured me that he will look all the matter but...

I registered a complaint on blue star service center on May 9, (no 5375) . but nobody turned up to check it even after two days. after that I continuously tried at service center some person visited at my place on May 13 2009 and he said problem with compressor and it will installed in 2 days.

But since May 15 2009 We are trying to contact customer care for an update and they are asking us to contact some person name called...

I purchased a Blue Star AC HW241YA2 (Split)2* on 23 May 2008 from a dealer named Choice Comfort (Invoice no. 459), C-7, Jayanti Market, M.I. Road, Jaipur - PH 4001665, 4021665, 2376665.

Its been whole 1 year and till now I have made 10-11 complaints at your center for cooling troubles and auto OFF related matter.

I am toatlly fed up with my purchase and deeply regret it. Request you to kindly look into this...

Dear Sir,

I am a foreigner presently residing in Delhi, and was previously living in Noida. I have purchased 3 units of 1 ton Window type AC from Blue Star. I was told and guaranteed that the AC's would be having 1 year warranty. That incase there will be something wrong with it, they would come and check. I and my other foreign officemates were able to use the AC's only for 4 months. As the winter started already,...

Till date all are talking in air. No response from your side also. Tomorrow I will go to consumer courts




[protected][protected][protected][protected]

From: Karan Thakur
Sent: Thursday, June 26, 2008 3:17 PM
To: 'DELHI CUSTOMER CARE'
Subject: RE: Very Very Poor Services.



Booking Done...

dear sir,
i worke in Bharat Electronics ltd ( Ministery of defence)as a testing manager.i purchased blue star windo AC from National refigeration, Daraya ganj, Delhi on 23 april 2008 after after considering the core cometency of blue star company in manufacturing ACs. i was told by dealer that this AC (model WAE 181YA)consume 1.79 KW power which is very less as comared to other AC of same capacity available in the market and the...

The above mentioned company doesn't have CMMi level 5 certification But still they are mentioning this in there mailing transations....