Blue Star India Complaints & Reviews

To Whom It May Concern...

I have purchased 2 window AC last year in April of Blue Star From M.M Enterprise ( Kolkata ). My both AC is not working properly & not cooling atall from the beginning. I have complained many times but my problem is not solved till yet. Kindly look into this matter & solve my problem ASAP & if you cannot solve my problem kindly replace the or refund the amount

Thanks and Regards,

Muhammad Shariq Mumtaz
E.P Traders
Mumtaz House,
18, Circus Row,
Kolkata – 700017
INDIA
Cell: +91-[protected] / [protected] /[protected]
E mail: [protected]@gmail.com

We got a new AC in late 2016.
1. First the gas leaked out within 2 months and it stopped working.
2. After calling the guys who set it up almost 10 times, they finally came to fix it
3. Now that that is fixed, there are new problems:

a. The AC makes loud ticking noises after it is switched off
b. When the AC is switched of[censored]sing a remote, the outdoor unit keeps running till the main switch is manually switched off.

I need this AC replaced and I am extremely disappointed in the services i have received. The name of the Vendor is Evertest (Pune).

We had purchased Spilt A/c from Vijay Sales - Ahmedabad in March 2016. Model no 3HW18LAU 3 STAR 1.5 TON and with 9 months we faced an issue for Gas Lek so we lodge complain and rep refill gas in the month of Sep 2016 again we had same issue in Jan so again we lodge complain ...still we are facing same issue again

Bill No : 243DEV03-16SCAT 22
SERVICE REPORT NO : 832516 - 1ST COMPLAINT 16/09/2016
SERVICE REPORT NO : 737190 - 2ND COMPLAINT 27/01/2017

Whenever we speak with Vijay Sales guys they say we have raised complain but they are not ready to listen .

My one year warranty would complete in March 2017. After that every time we have to pay[protected] Rs for service and replacement

Even after taking Brand AC we have been having issue within 9months

Resolution : We would like to have Refund or Replacement - NOT REPAIR

Lodge complain regarding window ac installation .company tell installation fee 500-1200/-(maximum).but tecnision demand Rs 2000/- for installation fee.they tell me i[censored] agree this fee than i come for instalation purpose.otherwise we not attain your call please resolve my probolem
complain no-[protected]
my mobile no-[protected]
Tripurari prasad sah

I have Purchased 1 ton capacity AC from M/s. Prabhat Electro Vision, Hospet on[protected]. As I made payment through cheque payment for purchase of AC. As dealer assured me for bill and warranty certification after payment confirmation. Now the dealer M/s Prabhat Electro Vision refuse to provide purchase bill and authentication of warranty card...

Kindly help me to get my purchase bill and warranty card.

Address of M/s.Prabhat Electro Vision, 6/201, SH 49, Hosapete, Karnataka 583201, Phone:[protected],

I'll bought Refrigrator two years back and its warranty is over and my Refrigrator is not working I'll already complaint on your toll free number and your engineer comes to our place and check it and finally say your Refrigrator is internally leaked and it is not repairable and he say you have to buy new one ill a question for Blue star why you make these type of products that is not repairable please help me and change it to new one afterall I'll bought that product in the name of Blue star at that time I'll have lots of options that time please help me my old complaint details are below Dear Customer, Your call B[protected] has been scheduled for visit on 03/01/2017 17:00:00 by ESA Omkar Cooling Services. Please call [protected] or Call Centre [protected] for queries, if any.

Bought an AC one and half years back. Now got a complaint and the service person asking for Rs.500 for his visit. repairs cost extra

Within one and half years, AC which I bought for more than Rs.30000 is damaged and the company is asking for Rs.500 to check what is the complaint and checking the complaint they will charge another amount.

Yes the company is giving only one year guarantee, but for a customer who bought an AC spending RS.30000+ must have some consideration.

We have bought 1 ductable ac of 3 ton before 1.25 years
Now we smell from motor so we check it to the motor winding shop
They said motor is winding with aluminium cords not for copper cords.
Now your dealer said "i can't do anything"
You have to repair on your cost
It's your responsibility to setisfy your customers we already have another 2 machine of 5 ton in our factory they are ok
Your dealer from who we bought rest machine is now raising hands up regarding this matter
Now what should we do?
Sending you pic of that motor
Regards
Nikhil
[protected]

We are facing lots of problem of bluestar product since last 4 months not single day the issues has not resolve from bluestar team only the assuring henceforth product will working properly but yet it hasn't each and every time they told us various problems of machines now its time to close all matter kindly introduce bluestar expert for our diagnosis otherwise we will find our another way

This is to inform you that I have taken blue star inverter ac in the month of April-16. After six month we have called person for serving while doing serving he got shocket because earting connection was not provided at the time of machine installation.

Post that we have lodge the complaint to blue star after several follow up there service manager Mr. Rao and Sharad send their technicians to identify the problem and they found their is extension pin which was not attached with plug and for the same customer has to pay the amount.

We really don't understand after paying 40K for air conditioning company can't provide adequate accessories with machine.

Thanks,
Prakash Sankpal

Dear sir,

This is to inform you, that, i mr kamal khanna bought blue star water dispensar on 21 may 2016.

The present situation is that it repeatedly going through under maintenance, sometimes it happens

Water cooling, is not working properly,

I buy this product nirmal pooja enterprises, i repeatedly call your authorised centre but they are ignore this matter.
He/she replied me, company agent is call u in 48hr but not calling me

I have repair of 3 time under warranty but its work 2 days and same issue in 3rd day

Please look after this matter seriously and try to response asap.

Waiting your positive reply and please do the needful.

Please contact this mob no: [protected]

Mr kamal khanna
Rz 40 gali no 3 gandhi market shankar park west sagar pur delhi 110046

I had purchased an ac-model 3hw18ja from satisfaction electronic in kolkata for my bedroom on 12.3.2013 and was fitted by your tec abhijit das on 19.3.2013. Since the day of installation, due to wrong fitting, water was leaking from the ac. On compalint to satisfaction, they sent thier mechnic which stopped water temporarily as they refitted the ac once again. After a year, ac stopped working and the service people said that coil has burnt which needs to be changed. We go it changed at our own cost.
In last 4 months, ac again stopped working. On complaint, satisfaction again sent the service people who said that compressor is not working properly and changed the compressor and refilled the gas. Now, after 3 months, the ac has stopped working again.
I had filed a complaint earlier and you had got resolved. Now again the machine not working.We are tired by complaining again and again. even your mechanic says that he doesnot know what is the problem. Your this machine is defective and we now want the machine replaced to avoild daily hassles with the machine

Hello

I had made a complaint on 11.09.2016 for my water dispenser machine which was not doing proper cooling of water and small fridge down inside it.

On 15.09.2016 executives came from hi cool refrigeration and did it and charged me Rs. 2250 and i was tolD that it will start cooling in 1 hours. BUT TO MY SURPRISE ITS STILL NOT WORKING TILL TODAY DATED 17.09.2016.

ATTACHED SLIPS AND BILL FOR PAYMENT MADE TO COMPANY AND THEIR DETAILS.

I again tried to contact Mr Saurabh at [protected] from hi cool refrigeration but he didnt answer my calls whole day from my number. i called up from another new number he picked up instantly and gave me excuse that guys are busy and will come in evening.. but noone came to check again on 16.09.2016

I made a complaint at helpline number [protected] again on 16.09.2016 and still nothing was done. they told me they will arrange a call back and send executives but noone came !

Today morning again i called up hi cool refrigeration but noone answers my call as i think they have my numbers saved !! and they dont want to send anyone. THIS IS A CLEAR CASE OF CHEATING and i am not going to spare anyone including the company and dealer.

Since we wanted to get it done from BLUE STAR AUTHORISED DEALER ONLY we contacted your company but to my surprise even the dealer is a CHEAT !!!

Kindly get the repair done URGENTLY else refund my amount 2250 which i have made else ill take this case to a senior level and not spare any company !

- Mr Varun Pruthi

I had purchased an ac-model 3hw18ja from satisfaction electronic in kolkata for my bedroom on 12.3.2013 and was fitted by your tec abhijit das on 19.3.2013. Since the day of installation, due to wrong fitting, water was leaking from the ac. On compalint to satisfaction, they sent thier mechnic which stopped water temporarily as they refitted the ac once again. After a year, ac stopped working and the service people said that coil has burnt which needs to be changed. We go it changed at our own cost.
In last 4 months, ac again stopped working. On complaint, satisfaction again sent the service people who said that compressor is not working properly and changed the compressor and refilled the gas. Now, after 3 months, the ac has stopped working again.
Sir, we own 4 more machines from your company and 2 machines from other companies. No ac has given us so much problem. I am a working lady and to attend mechanics, i need to take leave from office and attend them.

I have been calling blue star authorized dealer national refrigerators for service.

They just promise but dint turned up. I have called them 5/6 times in dis month for service.

I dunt expect such poor service from a brand like blue star.

Pls take this matter n revert to. Mee.

Thanks
Deepak

[protected]

We bought a split AC from Blue Star and it has some or the other issue every month and need your help to replace as it is beyond repairs now. Here are the details


Date of purchase- 26/2/2016


Model Number- BI- 3HW24FBU


SN- XXXXXXXXXX65C[protected]


ISSUES


First month- Compressor busted and was replaced


Second month- Main unit had issues and some parts were replaced


Third month- Gas leaked and had to be refilled

Fifth Months- Stopped working

When the repair people came, they said that the gas has leaked out again and will need to be refilled. When asked if that will solve the problems, the answer was "NO" as the gas would leak out again due to defect in the AC pipe joint
I was told that the company would call me back but it has been a week from that day and no call till now.
In last six months, the AC has been with their service center for one month and it has not been working for one month lying at out place like now
Escalation mailbox (Sunita D'costa) promptly replied last week that it will be taken care but nothing has been done till date

I bought the ac in 4th june 2016, the ac stops cooling on 20th july. I launch complaint and after repeated complaints, technician checks out on august 1. Stops gas leak and refills gas. With in 8 hours the ac stops cooling. I have complained so many times, no one has responded.

Either resolve the issue or take back the ac and replace it or refund money.

AC OUTDOOR UNIT MODEL NR: BO 3HW18JCFU

BAR CODE NR: BO-3HW18JCFU/[protected]GAFM

MAFG DATE:02/2016

AC INDOOR UNIT MODEL NR: BI 3HW18JCFU

Installed (First Installation) this AC on 10th July & they collected INR.1500/- as a Installation charge.

After Installation we started using this AC rarely (Due to weather & our health condition's). Noticed WATER LEAKAGE & BIG NOISE IN THE INDOOR UNIT AFTER SWITCH OFF. Immediately informed to ESA compact engg & to their Technician, where they informed that, "NEW AC always its happened. Nothing to worry".

I am NOT satisfied from their answers & I keep on asked them to come & see this issue. Further, I have not used AC till resolves this issue. Due to poor response of ESA compact engg, I have logged complaint on 30th July (Ticket Nr: B[protected]) regarding this subject.

01st August - New Technician (Not Installation made person) & start addend this issue on 01st August evening 6pm to till 10pm. He has opened Indoor & outdoor unit & researched all & finally he noticed issue of "AFTER SWITCH OFF INDOOR UNIT THRU REMOTE - OUTDOOR UNIT RUNNING CONTINUOUSLY WHERE ICEBERG HAPPENING IN THE INDOOR UNIT & MAKING NOISE & WATER OUT FROM THE INDOOR UNIT". BUT AFTER SWITCH OFF MAIN SWITCH, OUT UNIT STOPPING. TECHNICIAN NOTICED THIS BIG PROBLEM & INFORMED TO ESA COMPACT ENGG. They had given instruction for repair by mobile phone to Technician, where the issue NOT solved.

FINALLY ESA COMPACT ENGG ASKED HIM (TECHNICAIN) TO BRING INDOOR UNIT MAIN BOARD FOR RESEARCH. TECHNICIAN REMOVED MAIN BOARD & TAKEN TO THIS BOARD TO THEIR OFFICE ON 01ST AUGUST.

02nd August - Again your Technician came & collected Display board & Remote control on 02nd August.

03rd August - NO RESPONSE.

04th August - After research they came & Installed Indoor main board, display board & returned back remote control during 11.30 am.When we asked regarding this issue solutions Technician's confirmed that "We will come back on evening & resolve". No other comments.

04th August - Technician came evening 6pm along with "SINGLE POLE CONTACTOR" make of ANNAPURNA for Installing in OUT DOOR UNIT. I asked why CONTACTOR to be installed in the unit? ESA Compact Engg Technician confirmed that "BLUE STAR MISSED OUT THIS PART IN THE OUTDOOR UNIT ASSEMBLY”, where this problem arise. Technician started his activity that Installating CONTACTOR in the outdoor unit, changing the wire & etc..(Without any discussions with customer ) But closing 9.43pm unable to resolve this issue. Finally Technician confirmed, we will revert back on tomorrow (05th August) with solutions. They kept CONTACTOR in the OUTDOOR UNIT coil & upper of the wiring area & closed the box & INDOOR UNIT & switch's opened conditions (Refer Photos). Also noticed after fixing this CONTACTOR, there is huge noise in the OUTDOOR UNIT (while technician doing trails). Its new issue started.

As a customer, I am NOT satisfied his answers & really upset due to exiting issue’s in the AC & new issue of OUTDOOR UNIT BIG NOISE.

In the discussions with Technician he used such a RUBBISH WORDS & HE ASKED ME TO FILE THE CASE IN THE CONSUMER COURT AGAINST BLUE STAR TO GET BACK MONEY / REPLACEMENT UNIT. In the upset manner your Technician stating that " Future don't go to Blue start AC, buy Voltas, LG AC which is good in the market"

As a customer I really surprised such a REPUTED & LARGEST AIR CONDITION MANUFACTURER IN INDIA - MADE THEIR PRODUCT WITH IN-COMPLETION / MISSED PARTS & it’s reached to CUSTOMER HAND. Also Technicians are struggling to resolve this issue on last four days & their approaches & talks are really made disappointed. Also they are recommending Voltas & LG AC's".

As a customer, I need few clarifications / answers from BLUE START before going to next steps.

1. Blue star making their products with In-completion & delivering to market?
2. Hope Blue star have such a Quality system before reaching their product to market, but still how this kind of product reaching to customer hand?
3. When your Technician noticed this issue due to MISSED PART OF CONTACTOR, why they’re NOT informing to customer before Installation of " ANNAPURNA brand CONTACTOR?
4. They tried with "ANNAPURNA" brand SINGLE POLE CONTACTOR. Please confirm BLUE STAR buying all their CONTACTOR from "ANNAPURNA"? Shall I get Blue Star latest Purchase order copy as a proof?
5. "ANNAPURNA" brand SINGLE POLE CONTACTOR - Its recommended by Blue star?
6. Noticed between 10th July to 04th August, there are multiple Technician's are came & doing all research & some time they are getting Instructions by phone from ESA compact Engg. But till today problem NOT solved.
7. Paid Rs.32, 000/- & Purchased this AC for my Personal use. But now the situation is your Technician using AC for their R&D & Learning purposes.
8. From the date of Installation on 10th July to 04th August, as a customer I am facing this much of issue means, how this AC going to work continuously on future?
9. Mainly, I worried your untrained Technician’s code of contact with customer is really worse & poor & your technician recommending other manufacturer brand, which is really Pathetic.

10. As a customer I & my family members are really upset when your technicians done all kind of operations in the NEW AC. Not only will we, any customer will cry.

11. My neighbors really blaming Blue start AC’s, where they have other brand AC’s running on long years, without any trouble.

Being professional, still I have small trust with Blue star to get REPLACEMENT of this entire unit.


NOTE: IN DOOR UNIT COMPLETELY OPENED CONDITION THEY KEPT & GONE & OUT DOOR UNIT INSIDE THEY KEPT CONTACTOR IN THE UPPER SIDE OF WIRE & COPPER TUBES. NOT FIXED CONDITION’S. AC NOT WORKING CONDITION & INDOOR UNIT & OUTDOOR UNIT HAS BIG NOISE. IF ANY SAFETY RELATED ISSUE’S HAPPANING DUE TO THIS ISSUE’S COMPLETE RESPONSIBILTY LISE WITH BLUE STAR & ESA COMPACT ENGG.
AS A CUSTOMER, I WILL NOT USE THIS AC TILL THEN GETTING CORRECT SOLUCTIONS / RESPONSE FROM BLUE STAR.

We would like to informing that we have purchased 1 no. Of 'blue star air conditioner 1.0 ton split ac from your authorized dealer siva enginnering and invoice no 278/slm/[protected] dated 20.05.2016.

Pl. Note that after installation we found that the ac is stopped cooling even the mode is cool with in a week of purchase.. The matter has been repeatedly informed many times and raised complaint also, unfortunately nobody has taken any initiative i. E neither sent any technician nor given any information by your dealer till date.

Complaint id :b[protected]

Dear sir,

We had purchased 12 air conditioner each of 5 ton split for our plant virgo décors and for other plants also. bills attached already.. we have complaint so many times for executive visit because no air conditioner is working properly and out of all, the dealer not given remote of 1 ac also. my ticket number is b[protected], other ticket number – b[protected]. doing follow up with your customer care executive on daily basis but they are not able to resolve the problem. if step not taken any we need to file complaint against your company and services that you have done fraud with us and not resolving our problem.

This is a request to you to please look into the matter otherwise we need to go to consumer court.