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Updated: Apr 8, 2026
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Bad 😕 It seems that boAt has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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boAt reviews & complaints page 256

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G
Gagneet Kaur
Jul 12, 2020
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Helloo

My replacement product was issued on 7th july 2020. It's been 5 days and there is no update from company end regarding despatch status of the replaced product.

Kindly look into the matter and do the needful at the earliest.

Thank you
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    S
    shreyyjainn
    Jul 12, 2020
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    Address: C-255, 2nd Floor, Guru Gobind Industrial estate,Goregaon, Mumbai, Maharashtra, 400063

    Ticket no. 1138921
    I sent boat rockerzz 255r wireless headphones on 31st may 2020 to get replacement under warranty. Its been more than a month but i m not getting any updates or status of replacement. My headphones were already under warranty and i understand there could be a delay because of covid-19 breakdown but but this has been delayed by more than 50 days. Please do needful and send me details of status of my product.

    Name - shrey jain
    Contact - [protected]
    boAt customer support has been notified about the posted complaint.
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      D
      Divyastar7
      Jul 12, 2020
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      Resolved

      I had registered my product for warranty claim on 23 june and it was picked up on 24 june from that time there is no response from the company. The ticket is 1211380
      They never picks up the calls from customer even not replying to emails
      They said that they will update their status after 4 days but but not updated yet.

      Please deliver my replacement product asap and please take strict actions on these fraud companies...

      Please contact [protected], [protected], [protected]
      Email me :- [protected]@gmail.com
      Jul 29, 2020
      Complaint marked as Resolved 
      I have recieved my replacement product and company is fraud, take strict actions...
      boAt customer support has been notified about the posted complaint.
      Jul 16, 2020
      Updated by Divyastar7       where is my replacement unit, not delivered yet, please say to company
      Jul 22, 2020
      Updated by Divyastar7       where is my replacement unit, almost a month ago not delivered
      Jul 29, 2020
      Updated by Divyastar7       finally today i recieved my replacement product, dont know that is new or old, i will update soon after using and testing...
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        D
        Durga24
        Jul 12, 2020
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        One side of wireless headphone was not working properly, so i raised complaint and product is picked on 28 may 2020, after tracking my shipment it shows whhandover on 16th june 2020. Now 12 july 2020, its been 26 days still no update from boat. Customer care not responding for calls and mails.

        Please help here i want my headphone as early as possible...
        Ticket no. Is 1114534...
        Shipment id:[protected]
        boAt customer support has been notified about the posted complaint.
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          V
          vinay123456
          Jul 12, 2020
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          Waiting for replacement product for 2 months. No response on email or queries, how long should i wait and where should i escalate this issue.

          Ticket 1119843

          Br,
          Vinay
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            G
            gargee patsariya
            Jul 12, 2020
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            My unit has been taken on 22nd of june after complain. But now i am not getting any update about my unit..
            I had asked on the same complaint many times and complaint 2 or 3 times but they are not responding me..
            Order id -1200008
            boAt customer support has been notified about the posted complaint.
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            I am not getting any response about my product
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              N
              Neeraj 0101
              Jul 11, 2020
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              Address: Mumbai

              Boat is not helping me out with my product. They are not accepting my complainant
              boAt customer support has been notified about the posted complaint.
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                D
                deepesh yadav.
                Jul 11, 2020
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                One side of wireless headphone was not working properly, so i raised complaint on 13 june 2020 and product is picked on 18 june 2020, after tracking my shipment it shows whhandover on 27 june 6:21 pm. Now 12 july 2020, its been 28 days still no update from boat. Customer care not responding for calls and mails.

                Please help here i want my headphone as early as possible...
                Ticket no. Is 1177930
                boAt customer support has been notified about the posted complaint.
                Aug 16, 2020
                Updated by deepesh yadav.                 2 mahine ho gye h na toh koi contact ho pa rha h aur na waps aaya h mera headphone
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                Not solved my complain
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                  E
                  ekta sehgal
                  Jul 11, 2020
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                  My ticket no. Is 1188677 and its showing a msg from 3rd july that my product is dispatching soon but now its been 11 july and its not been dispatched yed i want that product urgently pls help me
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                    S
                    saurya singh
                    Jul 11, 2020
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                    Resolved

                    Address: Mumbai, Maharashtra
                    Website: www.boat.com

                    Sir i give my earphone fir replacement on 27 they give me a ticket no which is 1128480... It was picked up on 3rd of june sir not it's more then 1 month and i haven't received any mail from boat nd no idea what they are doing with it sir please do something i need my earphone back i can't afford another one please give it to me as soon as possible i want it immediately they told me it will take more then 15 day but now it's too late i need it sir please do something my earphone is handel to whhandover on 16th of june in mumbai till now i haven't got any updates about that
                    Jul 20, 2020
                    Complaint marked as Resolved 
                    How much time I have to give you details?
                    boAt customer support has been notified about the posted complaint.
                    Jul 17, 2020
                    Updated by saurya singh                     Still haven't received any response
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                      J
                      Jigar Joshi 04
                      Jul 11, 2020
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                      Address: N-35/S-4/3-1-1, Swami Vivekanad Nagar, Opposite Aadhar Medical ,Cidco, Nashik

                      My ticket number is 1194247.
                      I have emailed several time to the customer care of boat but i have got no reply.
                      I have tried to contact them but the ydon't pick up the call.
                      I want my headphones to be delivered soon.
                      Please help me out.
                      boAt customer support has been notified about the posted complaint.
                      Jul 14, 2020
                      Updated by Jigar Joshi 04                       Still no response from you guys.
                      Please contact me as soon as you can.
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                        V
                        venumounica
                        Jul 11, 2020
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                        Resolved

                        I've ordered boat bassheads 100 in www.boat-lifestyle.com website for rs.399/- with order number #22988 and made payment through razor pay portal.

                        As per the delivery policy i should get the order within 7-10 business days and the tracking number details should be sent to me once the product dispatched from warehouse. Till now i haven't received my product and tracking details. I've sent many mails mentioning my issue to [protected]@imaginemarketingindia.com and received no response from the team. I tried calling to the customer care number [protected] and the number is not working. Please look into this issue asap
                        Jul 16, 2020
                        Complaint marked as Resolved 
                        without giving any prior information they only raised new order request for my order
                        boAt customer support has been notified about the posted complaint.
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                          M
                          MILAN VINOD
                          Jul 11, 2020
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                          I had buyed a boat rockerz 380 wireless headphone on 19/5/2020.
                          After using it for two weeks it was not working properly.
                          So i registered a com plaint in the website of imagine marketing private limited. They approved my complaints with ticket number 1182423. And i got the conformation e - mail also. The product was picked up by delhivery private limited. After two weeks i got an email conforming that the product has been recived in the service center. The i have not recived any mail from them. It has been one month and i have not recived the product. Helpline number of imagine marketing pvt is not working since last one month.
                          boAt customer support has been notified about the posted complaint.
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                            Q
                            qadirjames
                            from Delhi, Delhi
                            Jul 11, 2020
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                            Dear boat,
                            This is in continuation to the aforementioned many emails and calls. With deep regrets it is to inform you that the organization seems to have lost all the ethics and courtesy

                            It has been more than 2 month of my product pickup but still i have not received any replacement unit.
                            Ticket no 1186469
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                              V
                              venumounica
                              Jul 10, 2020
                              Resolved
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                              Resolved

                              I've ordered boAt bassheads 100 in www.boat-lifestyle.com website on[protected] for Rs.399/- with order number #22988 and made payment through razor pay portal.

                              As per the delivery policy I should get the order within 7-10 business days and the tracking number details should be sent to me once the product dispatched from warehouse. Till now i haven't received my product and tracking details. I've sent many mails mentioning my issue to [protected]@imaginemarketingindia.com and received no response from the team. I tried calling to the customer care number [protected] and the number is not working. Please look into this issue ASA
                              Jul 16, 2020
                              Complaint marked as Resolved 
                              without giving any prior information they only raised new order request for my order
                              boAt customer support has been notified about the posted complaint.
                              Jul 11, 2020
                              Updated by venumounica                               Can any one pls look into this issue
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                                S
                                Shradhaf
                                Jul 10, 2020
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                                Address: C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon Mumbai Mumbai City District Maharashtra India - 400063

                                I have not received my earphones yet which i was given for replacement, even though it was picked up 10th june 2020.
                                They are not even picking the calls nor replying to emails from customer care.
                                My ticket id is 1169622
                                boAt customer support has been notified about the posted complaint.
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                                  P
                                  Prince prudhvi
                                  Jul 10, 2020
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                                  My tictket number is 1219313
                                  My pick up oder ki complete while checking my shipment track id it shows delivered but didn't any mali from yours my track id[protected]
                                  boAt customer support has been notified about the posted complaint.
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                                    R
                                    Rajesh bharath
                                    Jul 10, 2020
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                                    Address: 8-3-291/1/a ramachandrapur colony, Road no:14

                                    Still now airdopes not yet delivered
                                    boAt customer support has been notified about the posted complaint.
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                                      K
                                      Keyur004
                                      Jul 10, 2020
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                                      Address: Mumbai

                                      My boat rockerz 235v2 headphones stopped working properly and i applied for a replacement. They collected the product 30 days ago and still haven't notified me about whether i will be getting a replacement or not. The product is still under warranty as i had purchased it less than 5 months ago. When i call customer care, i get a message saying "we're sorry that we couldn't answer your call. We'll get back to you shortly." but they never call back. I've been trying to contact customer care for the past 5 days.
                                      I have also mailed to support mail domain.
                                      Still i did not get any feedback from them.
                                      Contact details: [protected]
                                      Ticket number: 1196341 & 12386
                                      boAt customer support has been notified about the posted complaint.
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                                        H
                                        Harshal jagtap
                                        Jul 10, 2020
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                                        Address: At post kasara tal shahpur dist thane pin code:-421602

                                        My name is harshal jagtap i live in kasara. I buy boat 162 earphone but after we use 2 3 month one side of earphones is off. I face problem about the inconvenience so i request to repair or exchnage my earphone..
                                        boAt customer support has been notified about the posted complaint.
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