boAt Complaints & Reviews

I had registered my product for warranty claim on 9th june and it was picked up on 14th june from that time there is no response from the company . The ticket no which they have given is also not updated on their website[protected].
.They never picks up the calls from customer

Hi Team,

I have submitted a complaint against the product that I was using (Boat Rockerz 255f Model) on 26th May, 2020 via Boat Support complaint window.

- Ticket Number: 1126285
- AWB:[protected]

My faulty product was picked up from my home on 2nd June, 2020 and reached the repairing center on 8th June, 2020 as per the status corresponding to my AWB number.

Since then, I am waiting for my earphones (Either replaced or repaired) but there is no status update so far.
As per the Last update it is showing 'WHHANDOVER" on 16th June, 2020.

I have attached the screenshots as well for the reference.

I tried many a times to get in touch with the Boat Support team via Call, E-mail but no response from their end.

Could you please address this and convey the same to the concerned individual.

My ticket number is 1149235 and the complaint was registered on 3rd june 2020. As of 24th june 2020, it says that the replacement unit has been issued and will be dispatched soon but no action has been taken since then.

From 4 weeks I am call to boat service center they are not replying me and taking my phone I want my money back or replace it in 2 to 3 days kindly note it replace it or give my money back

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boAt Customer Care
boAt Lifestyle
Customer satisfaction rating: 15%
Submit a Complaint 659
COMPLAINTS


boAt Customer Care
boAt Lifestyle
Website: www.boat-lifestyle.com
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Address
C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon
Mumbai
Mumbai City District
Maharashtra
India - 400063
Landmarks: Next to Jay Coach

Customer Care Phone Numbers and Contacts
Phone:
+[protected]
up 224 down 215

Additional info
New Delhi
Tarun Gupta # Gupta Cell Net, E-10/1, Block E, Main Market, Hauz Khas, New Delhi, Delhi 110016

Bengaluru
Tejaswini / Mahesh # Ninza Distributors #2, Apsara, Poojarappa Garden, Basappa Road End, Shanthinagar, Bengaluru 560027

Kolkata
Mahaveer Dugar # Lalani Infotech Ltd, 1a, Khetra Das Lane, 3rd Floor, Kolkata 700012

Guwahati
Talukdar # Lalani International, Umang Commercial Center, Palton Bazar, Guwahati 781008

Ranchi
Vikas Tak # Lalani Infotech Ltd, harbans Cottage, singhi Marg, Pee-pee Compound, main Road, Ranchi 834001

Raipur
Jayant Lalani # Lalani Infotech Ltd, opp.millenium Plaza, Ground Flr, g.e.road, Old Banstal Raipur, Chhattisgarh 492001

Bhubaneswar
Anusaya Manjhi # Lalani Infotech Ltd, B-7, Saheed Nagar, Bhubaneswar751007

Submit a Complaint
Customer satisfaction rating
15
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Complaints659
Pending4
Resolved87
Load So far so good - The company responded to our notifications and is working on resolving complaints.
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boAt Complaints & Reviews
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Boat — One of my ear speaker is damaged
anujgau on Jul 7, 2020
Sir,

I did bluetooth purchase date on[protected] model number BOAT ROCKERZ 255R and after 2-3 month there range was degraded and after 1-2 month one of my ear speaker is damaged.
I hope your team doing well as soon as possible.

Thanks and Regards
Anuj Gautam
Mob. No. [protected]
Read full review →
Complaint comments Add a comment Complaint category Electronics & Appliances
Boat — Payment get successful but my purchase was not confirmed
Arshaque Salahudeen on Jul 7, 2020
On 29th june 7pm i purchased boat Airdopes 402 for Rs 1799 through my upi. Its been a week still no response from merchant about refunding my money back

Payment get successful but my purchase was not confirmed
Read full review →
Complaint comments Add a comment Complaint category Online Shopping
Boat — Product dispached issue
[protected]@1 on Jul 7, 2020
My ticket no is 1122572. My earphone picked up on 1st june . Last update i got was replacement product dispaching soon on 24th june. Now it's 7th of july and there is no further update . when will i get my earphone ???
Pls Reply ...
Hide full review →
Complaint Status

[Jul 07, 2020]
boAt customer support has been notified about the posted complaint.
Complaint comments Add a comment Complaint category Mobile Handsets


Boat — Product not replaced since 40 days .No customer support.
anishaverghese1 on Jul 7, 2020
Its been more than 40 days since I have raised a request to replace my boat earphones. The product was picked up at 9th June...
Complaint category Electronics & Appliances
Boat — Replacement Product boAt Rockerz 255-Ticket Logged 1175782
sainitanuj29 on Jul 7, 2020
Dear Team,

I am continously asking for My product boAt Rockerz 255 that when I will receive my Replacement...
Complaint category Electronics & Appliances
Boat — I am complaining about my boat earphone 225
Sani Sardar on Jul 6, 2020
My earphone mic was not woeking, so i raised complaint on 28 may 2020and product is picked on 3rd june 2020, after tracking my shipment it shows whhandover from[protected], its been 37days still no update from boat.

Please help here i want my headphone as early as possible...
Ticket no. Is 1129294...
Read full review →
Complaint comments Add a comment Complaint category Products & Services
Boat — boat rockerzz 255f active black bluetooth wireless earphones

I had raised a complaint on 23rd june, 2020 for my boat rockerzz 255f black bluetooth earphoned as the the right side of the headphone was not working. Boat recieved the complaint on 25th june, 2020 and ticket no. Generated.

The ticket no: 1213377

After that on 26th june, 2020, one executive from xpressbees delivery took away the headphone from me to reach its destination.

Awb no:[protected]

And on 3rd july, 2020, when i checked for the shipment status by using the awb no. On the xpressbees website, it is showing the shipment status as "dto" and "whhandover".

But from boat's side there is no response/update or notification to me as they recieved my headphone or not. Please notify me about the product reached to you or not and solve the issue of the headphone and enable the replacement as soon as possible.

Thanking you,
Pragati singh

My ticket no. is 1148607
I have registered complaint on 3 rd of june and after getting my product they are showing your product will be dispatched soon from 26 june and today is 7 july and i got no response from the company and i cannot reach them through their phone no.provided on the site

Sir,

I did bluetooth purchase date on[protected] model number boat rockerz 255r and after 2-3 month there range was degraded and after 1-2 month one of my ear speaker is damaged.
I hope your team doing well as soon as possible.

Thanks and regards
Anuj gautam
Mob. No. [protected]

On 29th june 7pm i purchased boat airdopes 402 for rs 1799 through my upi. Its been a week still no response from merchant about refunding my money back

My ticket no is 1122572. My earphone picked up on 1st june. Last update i got was replacement product dispaching soon on 24th june. Now it's 7th of july and there is no further update. When will i get my earphone???
Pls reply...

Its been more than 40 days since i have raised a request to replace my boat earphones. The product was picked up at 9th june. After multiple mails and no response, the status was updated as product being dispatched on 25th june. However, there as been no response to mails even after repeated mails being sent for status update. The customer should at least be informed in case of delay. The customer service is the worst. The calls are never connected. Never buying a boat product again. Bad experience.

Dear team,

I am continously asking for my product boat rockerz 255 that when i will receive my replacement product boat rockerz 255. Ticket was logged on 12.06.2020, ticket no was 1175782 also picked this product through xpress bee against awb[protected]. Product was received on service center on date 21jun 2020, but from 24.06.2020 status is showing replacement product was issued. Could you update the status with courier details so that on my level i can track for same.

Because i am totally hopeless with you customer oriented service, kindly update status of my ticket 1175782 asap otherwise i have to escalate this matter with higher authorities.

Regards
Tanuj saini
[protected]

My earphone mic was not woeking, so i raised complaint on 28 may 2020and product is picked on 3rd june 2020, after tracking my shipment it shows whhandover from[protected], its been 37days still no update from boat.

Please help here i want my headphone as early as possible...
Ticket no. Is 1129294...

I had raised a complaint on 21st june, 2020 for my boat rockerzz 255f red bluetooth headphone as the the right side of the headphone was not working. Boat recieved the complaint on 22nd june, 2020 and ticket no. Generated.

The ticket no: 1204286

After that on 23rd june, 2020, one executive from xpressbees delivery took away the headphone from me to reach its destination.

Awb no:[protected]

And on 3rd july, 2020, when i checked for the shipment status by using the awb no. On the xpressbees website, it is showing the shipment status as "dto" and "whhandover".

But from boat's side there is no response/update or notification to me as they recieved my headphone or not. Please notify me about the product reached to you or not and solve the issue of the headphone and enable the replacement as soon as possible.

Thanking you,
Anukul paul

Sound breaking on right side of earphone. Boat official website doesn't accepting invoice. I have tried many times but it shows that invoice failed to upload.

Ticket number: 1231791
Complaint registered on 29 june 2020, approved on 30 june 2020.
Picked up on 30 june 2020.
It has been 7 days since the pickup, 4 days ago xpressbees shipment tracker showed it was delivered (Whhandover) to boat company but i haven't recieved any such updates from boat.
Emails are ignored.
Customer care contact number:[protected] shows server unreachable everytime i try to call.
Please keep me updated if you have recieved the product or not and fix your mumbai customer care contact numer issue.

There was problem on call on mic with my boat rockers 400. They picked it up 2 months ago and still i have not received it back. Neither they reply mails nor they pick up calls. Also there is problem with their answering system on calls. No input is being accepted. This is the worst experience of my with any company and i will make sure no one buys a boat product in my network ever see nothing has been updated after 24th july also i want to upload the mail conversation in which i recieve no response.

I had a boat company speaker whose model was the boat stone 170. Due to some problem in it, i complained about warranty / replacement in the company. After my complaint, the company got my product from express bees courier company on 10th june 2020, which was delivered to the boat company on 18th june 2020, after that the boat company has not given me any information regarding my product yet.. Even if i call their customer care, they do not detract from me, while the boat company says that in 12-15 days the product is returned to the customer and it has been about 1 month to my product. Please give me back my product! My ticket number is 1165721

My headphone is not working properly so i put up a complained. And than my product was picked up on 31 may.
After tracking i found my product is whhandover today is 6 july. Still my headphone is not deliver it's taking to much time more than 2 month.
My ticket no is
1124726

I have raised request for repair and replacement for my boat rockerz blue-tooth headset in https://support.boat-lifestyle.com/ on 24-may-2020.
My product has been shipped on 26-may-2020 and received at service center on 16-july-202. I got status as my replacement product will be dispatched soon on 23-june-2020.
It's been more than 2 weeks but still my replacement product has not been dispatched yet.
I have sent more than 5 emails to [protected]@imaginemarketingindia.com and have made more than 20-30 calls to[protected] but no proper response at all. I was really very much disappointed with boat service.
Ticket number : 1121867

My boat airdopes 451 twin wireless earbuds is not working. Right airdopes is not working properly,