boAt Complaints & Reviews

I have raised multiple tickets for replacing my faulty Boat Rockerz 255 Headset starting from May 2nd .Finally they responded to a ticket on May 27th. (1129416 Ticket no)

It has been 45 days since their first response. Till now, my product replacement has not reached me. Also, No one replies to my mails or responds to my calls on customer care number.

From June 24th onwards, the status is same on portal saying " Replacement dispatching soon" .

They say we provide warranty of 12 months for this product, but in that 2 months they are keeping the product with them.

I need my replacement to be issued at the earliest. Else, request you to take necessary action on them.

Thanks in Advance.

The status it shows: replacement product dispatches soon (Date:24th june).

But today's date :july 8th (15 days isn't soon)

Pls make it fast yaar. I haven't played pubg since 40 days because i have only one pair of earphones and now that is with you. Pls yaar pls. Make it fast. I know you are also facing problems. But it's been 40 days. There is a limit to patience.

Customer care isn't responding by calls or mail.

Pls respond.

Ticket number:1130861

It's been 20 days since they took my not working eatphones. The status of the complaint shows that the replacement product is dispatching soon. Its been 7 days since its showing this. Its been very long and i want the replacement product asap. Complaint number - 1191267

Hi, i have registered a complaint on 22nd of april, 2020 on boat website and it get approved on same day woth ticket id 1073393. Another day it has been picked up from my address by courier person and it take almost 55 days almost to deliver the product just to next station. Than it take 6 to 7 days for day and my complaint status to change to replacement product issued (Date 24 june) but for more than 75 days, i m still struggling to get my headphone replacement or status where it is stucked.

I work in a company where i do night shift and due to this pandemic situation, we are working from home. As an team manager i received a lots of call in night from my subordinates for assistances. But i cannot use my beloved headphone, due to which 1 hand get block for all my calls to get answer. And it impacting my whole team.

There is no communication from boat in this 75 days that it has delayed and we are trying fast to get ur product as soon as possible or something like that. I will make sure this brand shud not be taken again in my frnds and relatives.

My order (Order id-19451) is not delivered. There is no information available about it.. It was ordered on 26.06.2020... Please help me as soon as possible...

Regards

Product is not working from last 3 weeks.. It stopped suddenly working.. I brought it in oct.2019..

My ticket number is 1130301
I've submitted my problem about the headphones... And they have already picked up my product... And the delivery company said that it has already delivered the product... It's been a Month and there's still no update about my headphones... Not even on the site

I had registered my product for warranty claim on 9th june and it was picked up on 14th june from that time there is no response from the company . The ticket no which they have given is also not updated on their website[protected].
.They never picks up the calls from customer

Hi Team,

I have submitted a complaint against the product that I was using (Boat Rockerz 255f Model) on 26th May, 2020 via Boat Support complaint window.

- Ticket Number: 1126285
- AWB:[protected]

My faulty product was picked up from my home on 2nd June, 2020 and reached the repairing center on 8th June, 2020 as per the status corresponding to my AWB number.

Since then, I am waiting for my earphones (Either replaced or repaired) but there is no status update so far.
As per the Last update it is showing 'WHHANDOVER" on 16th June, 2020.

I have attached the screenshots as well for the reference.

I tried many a times to get in touch with the Boat Support team via Call, E-mail but no response from their end.

Could you please address this and convey the same to the concerned individual.

My ticket number is 1149235 and the complaint was registered on 3rd june 2020. As of 24th june 2020, it says that the replacement unit has been issued and will be dispatched soon but no action has been taken since then.

From 4 weeks I am call to boat service center they are not replying me and taking my phone I want my money back or replace it in 2 to 3 days kindly note it replace it or give my money back

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boAt Customer Care
boAt Lifestyle
Customer satisfaction rating: 15%
Submit a Complaint 659
COMPLAINTS


boAt Customer Care
boAt Lifestyle
Website: www.boat-lifestyle.com
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Address
C-255, 2nd Floor, Guru Gobind Industrial estate, Goregaon
Mumbai
Mumbai City District
Maharashtra
India - 400063
Landmarks: Next to Jay Coach

Customer Care Phone Numbers and Contacts
Phone:
+[protected]
up 224 down 215

Additional info
New Delhi
Tarun Gupta # Gupta Cell Net, E-10/1, Block E, Main Market, Hauz Khas, New Delhi, Delhi 110016

Bengaluru
Tejaswini / Mahesh # Ninza Distributors #2, Apsara, Poojarappa Garden, Basappa Road End, Shanthinagar, Bengaluru 560027

Kolkata
Mahaveer Dugar # Lalani Infotech Ltd, 1a, Khetra Das Lane, 3rd Floor, Kolkata 700012

Guwahati
Talukdar # Lalani International, Umang Commercial Center, Palton Bazar, Guwahati 781008

Ranchi
Vikas Tak # Lalani Infotech Ltd, harbans Cottage, singhi Marg, Pee-pee Compound, main Road, Ranchi 834001

Raipur
Jayant Lalani # Lalani Infotech Ltd, opp.millenium Plaza, Ground Flr, g.e.road, Old Banstal Raipur, Chhattisgarh 492001

Bhubaneswar
Anusaya Manjhi # Lalani Infotech Ltd, B-7, Saheed Nagar, Bhubaneswar751007

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boAt Complaints & Reviews
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Boat — One of my ear speaker is damaged
anujgau on Jul 7, 2020
Sir,

I did bluetooth purchase date on[protected] model number BOAT ROCKERZ 255R and after 2-3 month there range was degraded and after 1-2 month one of my ear speaker is damaged.
I hope your team doing well as soon as possible.

Thanks and Regards
Anuj Gautam
Mob. No. [protected]
Read full review →
Complaint comments Add a comment Complaint category Electronics & Appliances
Boat — Payment get successful but my purchase was not confirmed
Arshaque Salahudeen on Jul 7, 2020
On 29th june 7pm i purchased boat Airdopes 402 for Rs 1799 through my upi. Its been a week still no response from merchant about refunding my money back

Payment get successful but my purchase was not confirmed
Read full review →
Complaint comments Add a comment Complaint category Online Shopping
Boat — Product dispached issue
[protected]@1 on Jul 7, 2020
My ticket no is 1122572. My earphone picked up on 1st june . Last update i got was replacement product dispaching soon on 24th june. Now it's 7th of july and there is no further update . when will i get my earphone ???
Pls Reply ...
Hide full review →
Complaint Status

[Jul 07, 2020]
boAt customer support has been notified about the posted complaint.
Complaint comments Add a comment Complaint category Mobile Handsets


Boat — Product not replaced since 40 days .No customer support.
anishaverghese1 on Jul 7, 2020
Its been more than 40 days since I have raised a request to replace my boat earphones. The product was picked up at 9th June...
Complaint category Electronics & Appliances
Boat — Replacement Product boAt Rockerz 255-Ticket Logged 1175782
sainitanuj29 on Jul 7, 2020
Dear Team,

I am continously asking for My product boAt Rockerz 255 that when I will receive my Replacement...
Complaint category Electronics & Appliances
Boat — I am complaining about my boat earphone 225
Sani Sardar on Jul 6, 2020
My earphone mic was not woeking, so i raised complaint on 28 may 2020and product is picked on 3rd june 2020, after tracking my shipment it shows whhandover from[protected], its been 37days still no update from boat.

Please help here i want my headphone as early as possible...
Ticket no. Is 1129294...
Read full review →
Complaint comments Add a comment Complaint category Products & Services
Boat — boat rockerzz 255f active black bluetooth wireless earphones

I had raised a complaint on 23rd june, 2020 for my boat rockerzz 255f black bluetooth earphoned as the the right side of the headphone was not working. Boat recieved the complaint on 25th june, 2020 and ticket no. Generated.

The ticket no: 1213377

After that on 26th june, 2020, one executive from xpressbees delivery took away the headphone from me to reach its destination.

Awb no:[protected]

And on 3rd july, 2020, when i checked for the shipment status by using the awb no. On the xpressbees website, it is showing the shipment status as "dto" and "whhandover".

But from boat's side there is no response/update or notification to me as they recieved my headphone or not. Please notify me about the product reached to you or not and solve the issue of the headphone and enable the replacement as soon as possible.

Thanking you,
Pragati singh

My ticket no. is 1148607
I have registered complaint on 3 rd of june and after getting my product they are showing your product will be dispatched soon from 26 june and today is 7 july and i got no response from the company and i cannot reach them through their phone no.provided on the site

Sir,

I did bluetooth purchase date on[protected] model number boat rockerz 255r and after 2-3 month there range was degraded and after 1-2 month one of my ear speaker is damaged.
I hope your team doing well as soon as possible.

Thanks and regards
Anuj gautam
Mob. No. [protected]

On 29th june 7pm i purchased boat airdopes 402 for rs 1799 through my upi. Its been a week still no response from merchant about refunding my money back

My ticket no is 1122572. My earphone picked up on 1st june. Last update i got was replacement product dispaching soon on 24th june. Now it's 7th of july and there is no further update. When will i get my earphone???
Pls reply...

Its been more than 40 days since i have raised a request to replace my boat earphones. The product was picked up at 9th june. After multiple mails and no response, the status was updated as product being dispatched on 25th june. However, there as been no response to mails even after repeated mails being sent for status update. The customer should at least be informed in case of delay. The customer service is the worst. The calls are never connected. Never buying a boat product again. Bad experience.

Dear team,

I am continously asking for my product boat rockerz 255 that when i will receive my replacement product boat rockerz 255. Ticket was logged on 12.06.2020, ticket no was 1175782 also picked this product through xpress bee against awb[protected]. Product was received on service center on date 21jun 2020, but from 24.06.2020 status is showing replacement product was issued. Could you update the status with courier details so that on my level i can track for same.

Because i am totally hopeless with you customer oriented service, kindly update status of my ticket 1175782 asap otherwise i have to escalate this matter with higher authorities.

Regards
Tanuj saini
[protected]

My earphone mic was not woeking, so i raised complaint on 28 may 2020and product is picked on 3rd june 2020, after tracking my shipment it shows whhandover from[protected], its been 37days still no update from boat.

Please help here i want my headphone as early as possible...
Ticket no. Is 1129294...

I had raised a complaint on 21st june, 2020 for my boat rockerzz 255f red bluetooth headphone as the the right side of the headphone was not working. Boat recieved the complaint on 22nd june, 2020 and ticket no. Generated.

The ticket no: 1204286

After that on 23rd june, 2020, one executive from xpressbees delivery took away the headphone from me to reach its destination.

Awb no:[protected]

And on 3rd july, 2020, when i checked for the shipment status by using the awb no. On the xpressbees website, it is showing the shipment status as "dto" and "whhandover".

But from boat's side there is no response/update or notification to me as they recieved my headphone or not. Please notify me about the product reached to you or not and solve the issue of the headphone and enable the replacement as soon as possible.

Thanking you,
Anukul paul