boAt Complaints & Reviews

Ticket number :- 647592
I had filed complaint to the boat service center on 9th oct 2019 for repair and replacement of my bluetooth earphones (Boat rockerz 255) which are in warranty period.

Now while i am tracking my product with the above-mentioned ticket number it is showing that replacement received on 10th oct. But i dint got my product and any message, call or email about product dispatch and delivery.

I called to boat customer-care number [protected] several times but they not connecting my call to the person to talk on this issue.

I checked my order details by providing my ticket number and it saying than my product is already delivered.

But i dint got my product back till now it almost 5 months now.

One side of wireless headphone was not working properly, so i raised complaint on 20th february 2020 and product is picked on 20 february 2020, after tracking my shipment it shows whhandover from 24th february 2020 4:57pm. Its been 5 days still no update from boat. And customer care number is not working.

Please respond me. I want my earphones as early as possible
My ticket no is - 988374

Still no resolved of my request id 918196... Given another product against warrenty one buy that product is defective (Not working). Now i need my original product boat rockerz 275 (Blue strick) only because i can bear that cost to repair original product but don't believe in this company as worst to worst company both boat / imagination marketing.. Nothing just given old or defective piece under warranty scheme. Now company need to return original product to me with stipulation time frame otherwise take legal action because started make a fool to consumer.

Dear team

I have registered a complaint on boat on 30th jan 2020 regarding for one side of headset is not working as the headset has warranty of 1 year and ticket no is : 941980

After 2 days courier boy has picket the headset who is from imagine mark (One of the worst courier i had never experience in my life) and on 1th feb i had received an confirmation message that they will deliver my replacement headset by eod but no one has contacted nor delivered the headset, finally on 14th feb i have received confirmation mail that they have delivered my headset which is an big surprising to me as actually the headset not yet delivered to me and when calling to the image market customer care no they had trying to convincing me that they have delivered my headset and finally they had confirmed that they were investigating on it and updated me that they will contact me with 48 hours as expected no one has contacted me and again i had called the image market customer market and when providing the awb details[protected] they confirmed that headset has been delivered to me and again i had updated them that imagine courier services has delivered my replacement headset to me and also i have informed them to drop an email that they are investigating on my issue but the customer guy has not agreed with that and i have asked them then now they will investigate, he said some bla... Bla... Finally i realized that my problem will not resolved as imagine market courier service one of worst service.

I will never buy again any boat headset in my life if they providing this kind of service when registering an complaint for product replacement under warranty.

I'm using boat headphone since last 2 months
It just awesome to hear music, videos
In this headphone
I just love boat headphones
For that point my opinion out of 10 is 10
But suddenly the one side of headphones get off
I don't know why bt sound not coming from one side bud
So i want to repair my headphones
So plz take my complaint and solve it

Dear team

In jan 2020, put a request for warranty (Request id 918196) as one side head phone was not working.. Product code wireless headphones rockers 275 blue stick cost was 2399/- after 20 days which is too delay but today i have received replace product under warranty scheme is boat rockerz 275 active black cost is 1499/-... Through imagine marketing india pvt ltd which is vendor of boat. Do you think that is this genuine...

Dear Team

In Jan 2020, put a request for warranty as one side head phone was not working.. product code wireless headphones Rockers 275 blue stick cost was 2399/- after 20 days which is too delay but today I have received replace product under warranty scheme is boat rockerz 275 active black cost is 1499/- ... Through imagine marketing India pvt LTD which is vendor of boat. Do you think that is this genuine transaction happened ? Moreover product which I had received is not fresh piece and bill was also not available in packet. Warranty means hope everyone know about it. Same point address company customer care but Everytime replied that your request closed means no responsibility and any action taken from company side. This is nothing just doing fake transaction to other person replace product to be adjusted in other person requirements. Old product bill of 2399/- and Warren product image with me (bill not shared with me) and demand for the same then same replied your request is closed. This is nothing just trying make a fool people.

I made a replacement request to boat and it got picked and reached the service center on 09/11/2019. According to the ticket no 744262 the last status was "replacement product issued" on 30/11/2019. Still i have not gotten my product back (05.02.2020) tried to contact the team through call and mail but no replay. They provided a way bill number[protected] on delihivery logistics but it shows "product not received from shipper"

Please help me solve this problem its been 2 months.

I purchased a boat avantee 2000 sound bar from vijay sales and after one week it started bluetooth connectivity problem, even after complaining numerous time i got my product exchanged and got a new one in return. First i got a lower model and had to again complaint for the same model and finally i get my same model of 2000 avantee bar. But the bluetooth connectivity problem has still not resolved, and the sound also breaks in between.

My boat rockerzz 255 bluetooth not recived...my complaint no. Is 924392..i register my complaint and they take my bluetooth for service on 25th jan 2020...i checked my status, they showed status deliverd...but i didn't get my bluetooth..
My mobile no. Is [protected]
Emai is [protected]@gmail.com...
Customer care not giving their response...please help me out this...

I bought the boat rockerz 255 wireless earphones on 2nd october 2019 via amazon, which is barely four months ago. Today, the right earbud stopped working. It works only if it is at certain angles and that too barely. Since it is within the warranty period, i want a replacement. However, their 'new' warranty claim system has no way to actually register a proper warranty claim, and their 'customer care' is so useless that i have been trying to get in touch with them every day for weeks, and they neither picked it up, or got back to me.

I have raised a complaint already in the consumercomplaints.in that my product boat rockerzz 255 active black is not replaced with new one and was given the same old defected product as replacement unit.
After the complaint, i got a call from boat and the product is picked up for the verification again. Now there is no replacement unit nor any further update on the same. I see that the previous complaint is marked as resolved.
How can you update that the complaint is resolved when do not process it and have taken my old product as well. I have paid for the product and now i do not have any product with me.
Could you please mind your customer service in the first place and process the requests genuinely. It would be appreciated if you can deliver a replacement unit asap without any delay as it has already been delayed

Please do not mark this issue as resolved until you actually process it and deliver my product

I bought wired earphones online with 1 year warranty but the speaker of one bud is not working and i can only hear from one side and currently it is only 4-5 months from the time i bought them.when i tried to register a complaint they are providing me address which is very far from my home to get them repaired please find any other alternative to repair them.

I purchased a boat earphone but after seven month it's one of the speaker doesn't work. It is in warranty. Please try to resolve this issue as fast u can do. Also it's bass creating a lot of noise. I purchased boat earphone because i thought that boat earphones are good but only in three month they are creating such disturbances. So i suggests you to resolve this issue that couldn't break my trust in boat

Ticket number: 907898

I have bought around 4-5 boat devices from amazon. But i have never thought that the service is so bad.

I have visited vineet lalani boat service center bhubaneswar for replacement of my headset. The man named rajesh was pathetic and not at all supportive. I have not expected such bad behavior for customer. I went there after discussion with the boat customer care. The customer care associate told me to keep the invoice copy and the device. I took the invoice and device with me.
This man in the service center told me to log a ticket and receive the new device. After logging the ticket, i had been asked for getting the print out of it. The service center had a printer which was working properly, but the man denied me on my face that they can't help me to take a print of the ticket from their printer. I roam around outside for 15-20 minutes in searching a printer shop and unfortunately, i couldn't make it. I visited the shop again and requested him for the print out as i had already wasted 1 hour for all this. I called the boat support and made them talk with this man as well. But alas, i came with empty hands.

1. I took all required documents as instructed by the boat support executive. But the service center person was against it.

2. I made the support executive and the service center person talk, still they did not find a solution to that.

In all these things, i can't find any fault from my side. Still, i have wasted one and half an hour for this. I thought, it will be easier to get the device directly from service center and by this both time and effort can be saved for me as well as for boat.
Currently, i am in bangalore and sending mails to the customer care, but i am not getting any response.

Ticket number :- 920069
I had filed complaint to the boat service center on 20th jan 2020 for repair and replacement of my bluetooth earphones (Boat rockerz 255) which are in warranty period.

Now while i am tracking my product with the above-mentioned ticket number it is showing that replacement received on 24th jan 2020. But i dint got my product and any message, call or email about product dispatch and delivery.

I called to boat customer-care number [protected] several times but they not connecting my call to the person to talk on this issue.

I checked my order details by providing my ticket number
But i dint got my product back till now..
Worst service of the boat rockerz

Hey,
Amit this side. I ordered a product from boat in october 2019. It is boat 255 bluetooth headset.
It is under warranty and ain't in a working condition.
I request an exchange as soon as possible.
I've been trying to contact customer service but didn't get any response.
I've invoice and warranty card.
[protected] this is my contact no please contact me as soon as you get my complaint.
There's been alot of inconvenience.

I bought boat rockerz 600 on 26th of october 2019. They were working fine but since two or three days i can't attend a call while wearing these because i can't hear a voice during call. I can listen music and all properly but can't hear a voice during call. Moreover when my phone is on general and these are connected then i can hear sound of sending a message from both my phone and as well as from there headsets

The earphones became onsided with in 20 days of purchase. And i have been trying since then to register a complaint. I bought it on[protected] from amazon. And i couldn't get my issue resolved. I want to claim the warranty and get my earphones replaced. I can't register a complaint. The link they send me is broken. And i tried contacting them in all platforms. I want to set a replacement delivery service from my basshead 100 earphones. Please respond to this and help me.

I purchased a boat earphone but after seven month it's one of the speaker doesn't work. It is in warranty. Please try to resolve this issue as fast u can do. Also it's bass creating a lot of noise. I purchased boat earphone because i thought that boat earphones are good but only in seven month they are creating such disturbances. So i suggests you to resolve this issue that couldn't break my trust in boat