boAt Complaints & Reviews

I have raised complaint on November 1st 2019 that the product ( Boat Rockerzz 255 Active Black) has issue with charging unit which is still under warranty.
Product is collected and has been told that it is replaced with another unit.
But the same product is issued again and I still have same issue that it cannot be charged and so it cannot be used at all.

I had placed an order for boat rockerz 255 bluetooth earphones on 26th dec 2019. I had used 50% off voucher for this order and my earphones price came down to 849.50 inr. The order was placed and i got the tracking number too. Within 4 days, i got to see that the shipment was returned to origin on shipper's request status on the shipment tracking number. Upon calling up the customer care, even after waiting for around 20-30 minutes, i could not get an executive to speak. I dropped an email to boat. [protected]@nsdlindia.com, and got a reply that the order was cancelled due to duplicate order code. Well generating a duplicate order code is not a customer's problem i believe. I still have not got a proper resolution for my concern. Nor any refund given of the amount being paid.

Hey i register my complaint already here but not receiving any response from boar. Today 1 and half month completed they took my product. I don't understand why they are not responding and they are having worst call service please respond!! My ticket number is 785783. I hope you will give me back my earphones before end of my warrenty period. Hope so it will resolve

One side of the headset is not working and this is the 3rd boat product and im facing the issue again and again. When i contact the customer support, i don't get any response from them. I bought the headset on amazon and the return window closed on 23rd december but the headset was not worked on 25th december. Kindly help me with the resolution asap.

Hello team,

I've still not received my replacement product yet.
And while i'm calling to team for the same issue.
They answered only that your product will be dispatch today.
And from last continue 4 days i'm following up for the same.
But still my product isn't dispatched from team.
So please check this issue and provide my product on priority basis.
846638

Thanks,
Neel

Dear dr. Aamir shamma,
Your complaint has been successfully registered and your ticket number is 838868

Confirmation : the new replacement upgraded product will be boat airdpoes 311 v2 as boat airdopes 401 is discontinued by manufacturer.
838868:808663

Date status
1 20 december 2019 upgraded product issued
2 20 december 2019 product successfully received at service center
3 19 december 2019 product pick up generated for servicing and replacement
Track your product
4 12 december 2019 approved
5 12 december 2019 pending

Where is my replacement! It's been 6 days already and your reputation is not so good with replacements. Provide me with a phone number to track it.

Hello,
I bought a boat basshead 225 from amazon in august and one side stopped working. Also when i am watching videos or listening to music it always turn on google assistant. I have bear this for 2 months and now one side of the earpiece has stopped working.
I would appreciate if you could send me a replacement for it asap as i am under warranty and i do not want to buy a new one again. I have all the invoice details here with me.

Thanks

Hi there i'm abhinav more. I've preciously registered the complaint for replacement of the defective earphones on boat website with ticket no. 800095 and thanks for their support i was issued a new earphones which was to be delivered to my address (Baramati). Earphones were out for delivery through blue dart via waybill number [protected] but problem was that i wasn't there to pick the earphones on date of delivery. I also contacted the blue dart about this problem but no response was given from there end. Instead without my knowledge they sent the earphones back to origin i. E. Boat replacement center at mumbai now i want my earphones back badly. So can you please help me and sent my earphones back to my address please? I will very much be pleased if you do that for me.
I'm attaching few snaps and invoice for your reference.

I bought boat rockerz on 29/09/19 today it is 24/12/19 and right side of the earphone is not working and its in warranty so i want it to be replaced asap invoice number - amd1-585295 i bought it from amazon and order number is[protected] this is what your service is... I am very disappointed i have attached bill please go through it and resolve it asap

I made a replacement request of boat rockerz 255 earphones on 16/10/2019. But after that whenever i call the customer care number, no one is there to pick up. It is more than 2 months till now they haven't dispatched the product. Please help me. My ticket no. Is 666378.
I am facing lots of problems regarding this. They simply ignore the call. This is gross negligence on their part.

My boat bassheads 225 was picked up by boat on july as its one ear was nor working and the product was under warranty. But it has been december now and i have not received my replacement product. Their customer care never picks up the call and now they are not sending the product even after informing and complaining them so many times.
My ticket number was 464007. They are not updating the same. I want my product back as soon as possible as i have been mentally harassed by the company so many times as i am calling them regularly but their customer service is pathetic.
Cheap company ripping off customers.

Usb charger cable not working.and the product is very poor quality.please replace the product asap.Usb charger cable not working.and the product is very poor quality.please replace the product asap.
.   Replace all

My earphone is not charging. I bought it this september and it's defective. Bad service from boat. I ordered one boat rockerz 255 sports bluetooth wireless earphone with immersive stereo sound and hands free mic from amazon and it has 1 year warranty period. But it got defective in 3 months. I tried registering complaint in https://support.boat-lifestyle.com/service-center but it's showing error message. Customer care number is unreachable. Please help me in registering a complaint.
It was sold by sold by :
Appario retail private ltd
*
Sy no. 524/1, 2, 3, 4, 6, 525/1, 2, 3, 4, 5, 6,
526/3, 4, 5, 6, 527 of madivala village and sy no.51/1
Of thatanahalli village, kasaba hobli, anekal taluk,,
Bangalore urban district
Bangalore, karnataka, 562107

My product's 1 side plug stopped working after 3 months of purchase and when i claimed it's warranty, i had given the product to expressbees and it has been 2 months that i have not got my product back.
When i track the shipment, it says product delivered.
I don't know to whom they have delivered, because the slip is still with me. How can they not deliver my product to me!!

We are from reliance digital, one of our customer named shailesh bhatt purchase this headsets on 31/08/2019, now some issue occurs with this device one side speaker not works. Unit is under warranty.

Kindly support to resolve this issue, invoice is attached for your kind reference.
Customer in too hyper for this.

Mob no [protected]
Alt no [protected]

I was placing an order on the official site. I was making payment through my axis bank internet banking. Amount got deducted stating that it got transferred to citrus payment sollutions. But the order has not been placed. Look into the matter asap.

Order was for boat headset 255 (Bluetooth).
Amount of rs 1199 has been deducted.
No mail for order confirmation has been recieved. Please let me know the exact status.

Flat no. 505, block - c
The solitaire heights
Dehradun

19 december, 2019

The manager, boat rockerz

Subject : ‘complaining about headphone’

Sir,

I am constrained to express my deplorable situation regarding faulty working of the headphones brought from your company around 10 -11 months ago. It gives a trouble free service only for 3-4 months but suddenly its cushion has been started pulling out. As a result of which it started producing rattling sound. Its sound is very unpleasant and irritating to ears. The eratic working of headphones has created a lot of inconvenience. This infact represents a dismal picture regarding your organisation.

Boat rockerz needs no introduction. It enjoys an enviable position in the market. Your company is on the culmination but the supply of boat rockerz 430 wireless headphone does not go well with the reputation and goodwill you enjoy in the market. Earlier also i made a complaint and my ticket number was 475121 but nothing happened. The complaint got rejected.

Hope you will comprehend with us. I hope you will rectify your lapse and transform your notoreity at the earliest. I hope you will not give a cause of inconvenience to your old and bonafied customer and try to rectify our grievances. Do the needful earlier the better.
Please pass this to the higher authority also.

Your sincerely
Lakshya bharti

My earphone wire is teared or break in 2 pieces from mic part... So i want to replace.. As i have a warranty card.. Its been 2 months i bought it from amazon...
Its boat bassheads 225 neon lime color wired earphone it's just 2 months.. Wire from mic where we used to talk is breakdown it has become too parts.. Seems like manufacturing is not good.. So want to replace it
Contact number : [protected]

Hi team,

I have purchased the earphones and within 6 months, right side earphone is not working. I have tried contacting you guys several times but there is no response. I have sent emails as well but no one ever replied. I was not expecting this type of customer service.

Please repair that on a prior basis as i am so disappointed.

This time i am expecting a reply on my email address - [protected]@gmail.com.
[protected]

My wireless earphones are not working so register complaint on 16th November at boat site and my ticket number is 785783. And picking is done by xpressbees on 19th November 2019. And today is 16th December 2019 they took whole 1 month and still didn't send me any single update. Not receiving my earphone after 1 month also. Try to call on customer number but it's worthless. Don't know they are doing fraud or something else. But one whole month is big enough to repair and return procedure. Worst experience with this company