boAt Complaints & Reviews

I registered complaint on 7th december. Ticket no : 829556.
I got message service engineer person will be visit within 48 hour.
After 5 day later no visit.

Today 20th december. Till now no update.
Customer care is useless. They repeat same : person will be visit to your address but no visit till now.

From 7th december to 20 till now no any call from service person & visit....

Flat no. 505, block - c
The solitaire heights
Dehradun

19 december, 2019

The manager, boat rockerz

Subject : ‘complaining about headphone’

Sir,

I am constrained to express my deplorable situation regarding faulty working of the headphones brought from your company around 10 -11 months ago. It gives a trouble free service only for 3-4 months but suddenly its cushion has been started pulling out. As a result of which it started producing rattling sound. Its sound is very unpleasant and irritating to ears. The eratic working of headphones has created a lot of inconvenience. This infact represents a dismal picture regarding your organisation.

Boat rockerz needs no introduction. It enjoys an enviable position in the market. Your company is on the culmination but the supply of boat rockerz 430 wireless headphone does not go well with the reputation and goodwill you enjoy in the market. Earlier also i made a complaint and my ticket number was 475121 but nothing happened. The complaint got rejected.

Hope you will comprehend with us. I hope you will rectify your lapse and transform your notoreity at the earliest. I hope you will not give a cause of inconvenience to your old and bonafied customer and try to rectify our grievances. Do the needful earlier the better.
Please pass this to the higher authority also.

Your sincerely
Lakshya bharti

My earphone wire is teared or break in 2 pieces from mic part... So i want to replace.. As i have a warranty card.. Its been 2 months i bought it from amazon...
Its boat bassheads 225 neon lime color wired earphone it's just 2 months.. Wire from mic where we used to talk is breakdown it has become too parts.. Seems like manufacturing is not good.. So want to replace it
Contact number : [protected]

Hi team,

I have purchased the earphones and within 6 months, right side earphone is not working. I have tried contacting you guys several times but there is no response. I have sent emails as well but no one ever replied. I was not expecting this type of customer service.

Please repair that on a prior basis as i am so disappointed.

This time i am expecting a reply on my email address - [protected]@gmail.com.
[protected]

My wireless earphones are not working so register complaint on 16th November at boat site and my ticket number is 785783. And picking is done by xpressbees on 19th November 2019. And today is 16th December 2019 they took whole 1 month and still didn't send me any single update. Not receiving my earphone after 1 month also. Try to call on customer number but it's worthless. Don't know they are doing fraud or something else. But one whole month is big enough to repair and return procedure. Worst experience with this company

Hi,
I have purchased headphone in april 2019, now it's right side not working. Can you please help me with this. I am trying to contact many times on phone but phone not connected.
Please help me how to clam warranty, or how to get support. Where is service center in pune and other.

Thanks & regards,

Tanaji dongaonkar
Mo. No.[protected]...

My product is boat stone 650, it's one side was not working. So i raise a ticket -752099 to replace it. Pickup is addressed next day and the product reached to the service centre. After one month they dispatch my product, but it delivers to some other address at mumbai. The ticket is also closed.
How can i got my product please help?
Email - nilgupta. [protected]@gmail.com

I had a problem with my boat speakers which i bought from flipkart order id : od[protected] which was in warranty period and issue was with the battery, so i have returned the product on 13th november (It was picked) but still i have not received my new speaker. And now they are not even picking our call.
So kindly resolve my issue, it has been a month since they have taken my speaker but have not returned me the fresh piece.
Also i have registered complaint to boat official website and my complaint number is 766849.

So kindly look in the matter and help me out asap.

Thank you,

With regards
Vipin sharma.

My boat rockers 261 earphone is not working.. Handsfree is in warranty kindly note my problem when i connect my mobile earphone are disconnected automatically in 3 to 4 seconds.. And customer care services are too irresponsible they are not receiving my call i am trying since last 10 days... Its my kind request to please replace my earphones as soon as possible

I have purchased boat rockers bluetooth earphones from flipkart on 15th may 2019 and now my one ear sound is not working my one year warranty is also not completed yet i need solution for my problem
My name is henil jain phone no-[protected]

I want to talk to the customer care of the boat company as soon as possible call me as soon as possible
Thankyou

I bought earphones- boat bassheads 100 in - Ear-Headphones with Mic black .
Order date - 8 July 2019
Order #[protected]
from Amazon. It's in 1 year warranty and from 15 days it's not working. I tried to talk in Amazon customer service from 15 days. Now they suggested me to talk to you. Please help me, I tried from 15 days to resolve this issue.

I raised a complaint on boat's website about my faulty stone granade speaker with complain ticket no: 799874 on 21 nov as it had stopped working. 2days later my speaker was picked up from my home (On 23rd nov).
Then it took 7 days for it to reach mumbai which it finally did on 29th november. Then 2 days later (2 dec), i checked for the status of my complaint on your website and it stated that a replacement unit was issued (Attaching a screenshot for the same). After that i haven't heard from you for a single time in 12 days. So it's my kind request to provide me with some update about the progress of my complaint as soon as possible. And provide me with the replacement unit asap. Your customer support won't pick up my phone and it's just pathetic. According to you the replacement is already issued so why aren't you sending the speaker back to me. Kindly revert back to me with an update

Thanks and regards
Prakash chudasama
[protected]@gmail.com

The customer service is answered by an automated system asking me to register the product and sent me a link which does not work. I have tried visiting their website and registering but i have yet to receive the confirmation message and it has been more than 10 days. I tried to mail them and again they sent me a mail saying to register on their website but there is no response from them, no matter how many times i tried to register. And sometimes the website doesn't work. Claiming warranty on a defective product product shouldn't be this hard.. I feel like they purposefully made it this hard to claim the warranty.

I used this product for 15 days, then it was not switching on, i raised complaint in boat support. Pick up and replacement was initiated, got the replaced product after 15 days, the color i had initially was blue/black and got the replaced product and carbon black. Apart from the color difference the product also had cushioning difference hence i wanted the initial product which i had ordered.

Tried calling customer care to check about why they had sent a different product, after a wait of half an hour customer service representative finally attended the call and i when i asked about why different product they said that other product was out of stock. Which was quite surprising for me. I asked them at least you should check with customer or inform them that the required product is not in stock but directly sending some other product. Anyways they told they were not sure whether they will get the same product in stock soon or not hence they sent this one.
I dint have much to argue on that so i disconnected and started using the product which i had got.

It worked fine for half an hr and later only one side of the headphone working, again i have registered a complaint and they have initiated replacement, waiting to see how long this to and fro of the product will go on :p.

Also while sending back previous product i had sent the connecting cable as well, which they have not returned and they said they will not be sending it back as that will go to scrap.

First product which i had brought from boat, i have these complaints.

This is the ticket number :823613

Boat rockerz 480 bluetooth wireless earphone is not working. Bluetooth connection failed oftenly. Device connecting and disconnecting sometimes when we try to establish the bluetooth pair with mobile i had bought this product in 16 july 2019. And i have 1 year of warranty on this product. Please help me out with this issue in this product how to get it resolved asap.

I have ordered Boat rockerz 255 active black bluetooth earphones on flip kart website. Exchange and return time period has been over. So, I'm here to inform the problems with the earphones. Firstly, if I move only few inches away from my phone music from Bluetooth earphones stops automatically. While on call also it is making some annoying sounds to outsiders whom I talking to. So, I want to return the product immediately and I request you to process my complaint as soon as possible.

Boat rockerz 255 mera ek earphone kharab ho gaya hai right wala
Please help
I am daily use earphone please help fastly
I need it for earphone
iske connecting mein dikkat aati hai kabhi kabhi apne aap hi disconnect ho jata hai battery backup battery low ho gayi hai please feedback and fast again mujhe bahut nind hoti hai please

I have ordered boat rockerz 255 active black bluetooth earphones on amazon website. Exchange and return time period has been over. So, i'm here to inform the problems with the earphones. Firstly, if i move only few inches away from my phone music from bluetooth earphones stops automatically. While on call also it is making some annoying sounds to outsiders whom i talking to. So, i want to return the product immediately and i request you to process my complaint as soon as possible.

Hello,

I have registered a complaint on boat on 4-nov-2019. Complaint no is : 744813

On 05-nov-2019, boat pickup my product and i received one mail with waybill number[protected] and on 15 nov service center received my product for servicing and on 28-nov-2019 i got a status as 'replacement product is dispatched'. And waybill number of dispatch product is[protected] but still i did not get any awb# from courier on this. I checked with courier and they said they did not receive any thing from boat.
I am unable to contact customer care, call is not connecting,
When can i expect a delivery of my replacement product.

Regards,
Prasad

I purchased boat rockertz 255 earphone in october 1. But now already one side of the earphone is not working. Since it's in the warranty period i would like a exchange of the product. Else not please refund my money back. The product is already damaged. Do reach out as soon as possible and provide an exchange with the product. Please provide a point of contact else refund my money back....