boAt Complaints & Reviews

Dear sir,
I register a complaint against boat rugged v3 micro cable 1.5 meter black, under warranty period on 18 nov 2019. And my ticket no is 790923, but nobody come to replace the cable, i complaint many times but no response from boat company, now company said please visit their service center near karol bagh. But i have no time to visit the service center.

Please help me on this matter.

Regards
Punit vashisht
Punit. [protected]@gmail.com
M-[protected]

My hands free one side earphone is not working. The product is boatboat bassheads 152 with hd sound, in-line mic, dual tone secure braided cable & 3.5mm angled jack wired earphones. (Red). It's still under warranty not getting proper response i want my hands free to be replaced. I do have a bill of product also. I have ordered it from amazon and there is no option of replacing in it. But at the time of purchase there was a 1 year warranty

Ticket number :- 647592
I had filed complaint to the boat service center on 9th oct 2019 for repair and replacement of my bluetooth earphones (Boat rockerz 255) which are in warranty period.

Now while i am tracking my product with the above-mentioned ticket number it is showing that replacement received on 10th oct. But i dint got my product and any message, call or email about product dispatch and delivery.

I called to boat customer-care number [protected] several times but they not connecting my call to the person to talk on this issue.

I checked my order details by providing my ticket number and it saying than my product is already delivered.

But i dint got my product back till now it almost 3 months now.

I was purchased from your store in kanpur, Z Square Mall few month later.
I was wear regular. Some days ago the stitching of shoes upon soul
unstitched. I now the shoes not able to wear. A lot of threads see on the shoes it show an awkward feeling during wear. I hope you will understand my problem. I hope you will exchange my shoes as soon as!
Thankyou
SKECHERS INDIA

I purchased boat avante sound bar last year and the woofer sound was very distorted i raised a complaint number - 666102 to boat customer service and within few days there outsourced team reached out to me to fix the issue on 15-oct-2019, id rb[protected] and even after part replacement at my home it didn’t work. They took the woofer to their service centre and after few days mr. Vipul from boat head office reached out to me and told that he will personally look into the matter. Outsourced vendor 24*7around were not able to fix the issue and vipul told me to get the woofer back at my home and he will arrange the pickup of the device and get it checked at there head office.
Pickup was arranged through reverse logistics pickup receipt |[protected] on 26th nov and after checking for few days i was told that the woofer will be replaced as it is in warranty
It’s been over a month now it’s not delivered back to me and i didn’t hear back from anyone and i received a sms on 26th december that the complaint i raised has been closed now.
When i try to call mr. Vipul he doesn’t even answer my call. Where’s the woofer which you guys picked up from my home to fix an issue. This is unacceptable and ridiculous service i have ever seen

I have ordered rockerz 255 headset on december 26 using cred coupon code and my order no is 11603. It has reached my near delivery hub and returned to shippers address on their request on 2nd january and still now i haven't recieved any message from boat that why it has happened not my money got refunded and thier is no use of their worst customer care service.

Tried calling [protected] and also used suppport. [protected]@ndslindia.com email to reach them. But of no use with their mentioned support.

#11651 order was supposed to be delivered by 30th dec but not yet delivered.

Can someone update the status of this order?

I can see from awb that my shipment has been returned to shipper without any notice.

May i know the reason for the same?

Please let me know when can i expect the delivery of the mentioned order.

I even tried to contact customer care and it never route to any associate and absolutely useless.

Can someone review and provide the status asap.

Thanks

I bought a stone granade speaker last week but now it's not switching on, now i hate the brand because i paid 1399 rupees and now it's not working and also battery life is very very bad. Till now i had a faith in boat now it's gone within one week the product goes on damage and also it's battery backup is too bad why such a company does like this...

I had made a complain that my boat head phone mic was not working well so i had made a complain to service center my product is pickup soon but i didn't receive my product from more than 4 week i still waiting for product i call to service center they say always that center is close and you will receive my product next week still this is 4 week i didn't receive my product

I had placed an order for boat rockerz 255 bluetooth earphones on 26th dec 2019. I had used 50% off voucher for this order and my earphones price came down to 849.50 inr. The order was placed and i got the tracking number too. Product was delivered to my nearest hub and returned to shippers address without intimation to me, i got to see that the shipment was returned to origin on shipper's request status on the shipment tracking number. Upon calling up the customer care, even after waiting for around 1 hour also it is not connected, i could not get an executive to speak. I still have not got a proper resolution for my concern. Nor any refund given of the amount being paid.

I have raised complaint on November 1st 2019 that the product ( Boat Rockerzz 255 Active Black) has issue with charging unit which is still under warranty.
Product is collected and has been told that it is replaced with another unit.
But the same product is issued again and I still have same issue that it cannot be charged and so it cannot be used at all.

I had placed an order for boat rockerz 255 bluetooth earphones on 26th dec 2019. I had used 50% off voucher for this order and my earphones price came down to 849.50 inr. The order was placed and i got the tracking number too. Within 4 days, i got to see that the shipment was returned to origin on shipper's request status on the shipment tracking number. Upon calling up the customer care, even after waiting for around 20-30 minutes, i could not get an executive to speak. I dropped an email to boat. [protected]@nsdlindia.com, and got a reply that the order was cancelled due to duplicate order code. Well generating a duplicate order code is not a customer's problem i believe. I still have not got a proper resolution for my concern. Nor any refund given of the amount being paid.

Hey i register my complaint already here but not receiving any response from boar. Today 1 and half month completed they took my product. I don't understand why they are not responding and they are having worst call service please respond!! My ticket number is 785783. I hope you will give me back my earphones before end of my warrenty period. Hope so it will resolve

One side of the headset is not working and this is the 3rd boat product and im facing the issue again and again. When i contact the customer support, i don't get any response from them. I bought the headset on amazon and the return window closed on 23rd december but the headset was not worked on 25th december. Kindly help me with the resolution asap.

Hello team,

I've still not received my replacement product yet.
And while i'm calling to team for the same issue.
They answered only that your product will be dispatch today.
And from last continue 4 days i'm following up for the same.
But still my product isn't dispatched from team.
So please check this issue and provide my product on priority basis.
846638

Thanks,
Neel

Dear dr. Aamir shamma,
Your complaint has been successfully registered and your ticket number is 838868

Confirmation : the new replacement upgraded product will be boat airdpoes 311 v2 as boat airdopes 401 is discontinued by manufacturer.
838868:808663

Date status
1 20 december 2019 upgraded product issued
2 20 december 2019 product successfully received at service center
3 19 december 2019 product pick up generated for servicing and replacement
Track your product
4 12 december 2019 approved
5 12 december 2019 pending

Where is my replacement! It's been 6 days already and your reputation is not so good with replacements. Provide me with a phone number to track it.

Hello,
I bought a boat basshead 225 from amazon in august and one side stopped working. Also when i am watching videos or listening to music it always turn on google assistant. I have bear this for 2 months and now one side of the earpiece has stopped working.
I would appreciate if you could send me a replacement for it asap as i am under warranty and i do not want to buy a new one again. I have all the invoice details here with me.

Thanks

Hi there i'm abhinav more. I've preciously registered the complaint for replacement of the defective earphones on boat website with ticket no. 800095 and thanks for their support i was issued a new earphones which was to be delivered to my address (Baramati). Earphones were out for delivery through blue dart via waybill number [protected] but problem was that i wasn't there to pick the earphones on date of delivery. I also contacted the blue dart about this problem but no response was given from there end. Instead without my knowledge they sent the earphones back to origin i. E. Boat replacement center at mumbai now i want my earphones back badly. So can you please help me and sent my earphones back to my address please? I will very much be pleased if you do that for me.
I'm attaching few snaps and invoice for your reference.

I bought boat rockerz on 29/09/19 today it is 24/12/19 and right side of the earphone is not working and its in warranty so i want it to be replaced asap invoice number - amd1-585295 i bought it from amazon and order number is[protected] this is what your service is... I am very disappointed i have attached bill please go through it and resolve it asap

I made a replacement request of boat rockerz 255 earphones on 16/10/2019. But after that whenever i call the customer care number, no one is there to pick up. It is more than 2 months till now they haven't dispatched the product. Please help me. My ticket no. Is 666378.
I am facing lots of problems regarding this. They simply ignore the call. This is gross negligence on their part.