boAt Complaints & Reviews

Hello,

Hello,
I need your help guys
On 20 of august i placed one request to boat customer care and which is imagine marketing pvt ltd.
So they arrange pickup on 21 by xpressbees courier service but on that day i was not available.
Next day they arrange pickup again on 22 august, and on that day i need to return two order means two pickup and for two pickup one person came.
I did not return other packet which is of fbb, awb no[protected]
But i return the boat earphonne to imagine marketing pvt ltd. Awb no is[protected]

And on 3 of september i tried to track my order but i am unable to do so,
And they are saying pickup got cancell on 4 september they are denied to help me in this after lot of discussion they confirm that awb no[protected] has been deliver to the original source.
But my point is i did not return fbb product i return i imagine marketing pvt ltd. Product that is boat earphone,

Now both are not responding xpressbees and fbb also i really need your help where is my earphone.

I am ataching the detail of thtat person who came to pickup the courier.

After that fbbonline register my complain and gave me reference no bb[protected]

Yesterday i called them they are saying that boat earphone pickup by xpressbees from fbb but they have no detail of that.

And xpressbees deny

They both tol me to call me back at 2 pm but nobody call me
Excecutiv nilesh from fbb tol me this.

Very very very worst customer care boat electronics (Boat lifestyle) center.

I have purchased boat 225 earphone in amazon last june month. Amazon customer care service said you claim only warranty to boat company. I have raised one ticket my earphone one side is working another side is not working. I have returned my product on 6th of sep'19. I called customer care more than 100 times no one is pick my call. I am not getting any message, mail, phone call. Very very very worst customer support service in india.

Dear friends,

Don't go with boat product, your money only waste. Just three months my earphone not working one side. Still now i am not getting message.

I am not getting my replacement product.

I registered a complaint regarding boat rockerz 400 on 30 august 2019 (Ticket number 499018). The headphones were picked up on 1 september 2019. It is 24 september 2019 today. The replacement was issued on 18th september 2019. The product has nor been shipped yet and nobody is replying to the mails or picking up the call when i am trying to connect via customer care.

I purchased earphones 2 months ago and suddenly one side of my earphone is not working. After that incident I complained for warranty claim but still 30+ day's are passed but I didn't received my product. I checked my ticket number on their website and they are saying that the earphones are cured successfully. I tried to mail them and call them but they are not responding to me. what should I do?
(I'm sending some screenshots of emails and calls with these complaint)

I was facing issues with product i received from boat, they asked me to send it to their service center so i did, they sent an email that product is received at our facility and we will get back to you within 4 business days. It's more than 10 days now, i'm sending continuous emails regarding information about my product, no one is replying those emails but instead, i get automated response saying our customer care number is changed, call us for faster resolution of your complaint. So i've been calling them for days but no one is replying (Just an auto response system is speaking) when it tells me an option to talk with their customer care executive, no one is picking it up. Today i called again, a lady picked up but she hung up in middle of my talk! I don't know what to do because this mfs aren't doing any helpful! Please suggest something.

Innovative housing design enables for easy adjustment and optimal wearing comfort with powerful 10 mm drivers for sonic clarity, bass-driven stereo sound and good attenuation of ambient noise. The noise-cancelling microphone enables trouble free receiving of calls or undeterred sessions of musical extravaganza. Made to fit you and your lifestyle, providing a smooth grip for an extra secure and comfortable fit for your ears. Passive noise cancellation feature enables users to enjoy listening to your music in a chaotic and noisy environment, it also enables users to receive calls on-the-go. The tangle-free cable is lightweight and features user-friendly controls for easy functioning, crafted with care, the polished metal ensures its longevity.

I have already submitted all the reqd doccument and registered a complain long back but the service team has shown me no response please look into the matter asap. I have also submitted the invoice bill from amazon and they denied it to be the required invoice and told me to submit the correct invoice but did not inform me how to find the correct invoice.. I have tried to contact their helpline no multiple times almost through a week.. But nobody spoke to me and assured me that they will get back to me in 48hrs.. But they never called me back.. This kind o[censored]nprofessional behavior is not accepted from the boat organisation.. I request you to help me out as my warranty period is getting over in the next 1 month

I want to inform you that a few days ago i had sent a set of 2 boat spinx for replacement. But when i received the same i was hugely disappointed to see that instead of the two i received only a single piece of them. I also want both my speakers back asap. I had mailed several times to your company but no action has been taken so far.

Ticket no. 459116

Invoice id c[protected]
Boat rockerz 255 unisex red wireless
Contact me [protected]
Main 8-10bar try kar chuka hu complaint karne k liye but inki site main problm hai main kafi din sai problm face kar raha hu boat company ki vjha sai
Warranty issue bhot a raha hai na koi contact nob. Hai na kuch hai
Plz listen my complaint
Computer mobile kahi sai bhi site par complaint ni ho rahi

I have ordered a boat bassheads 225 in-earphones from Amazon prime on 25 july 2019 and it is delivered on 29 july 2019 and it stopped working after sometime and as it is in warrantee period and i have registered a complaont from baot service centet site http://support.boat-lifestyle.com/complaint.
On 27 aug 2019 and the product is picked up on 28 aug 2019 .
My raised complaint ticket no is -486948
I tried contacting courier service they told me the product is dispatched from mumbai on 30aug 2019 but i am not able to contact to boat please let me know asap

As the USB wire was in warranty so i register a complaint in june 26 to 29 ' 2019 for replacement and got a ticket no :- 353608.. then on 3rd july 2019 the blue dart boy take the product from me and given me the slip the awb no :- [protected] and since from last three months i was contacting but non of them accepted my call and in August they received my call and said as there was no stock available so there is a delay in delivery and then also the product not come so i called them again they were not receiving my calls and as yesterday they accepted my call and said we didnt received the product and there is nothing showing in ticket number as well as in awb number...pls try to contact and return the product ...contact no [protected]

My boat rockerz 255 headphones stopped working properly and i applied for a replacement. They collected the product 14 days ago and still haven't notified me about whether i will be getting a replacement or not. The product is still under warranty as i had purchased it less than 5 months ago. When i call customer care, i get a message saying "we're sorry that we couldn't answer your call. We'll get back to you shortly." but they never call back. I've been trying to contact customer care for the past 5 days.

My registered complaint number with boat is 450466. The sms from boat was received by me on 16 august 2019, stating that my complaint was received and boat will pick up unit via bluedart reverse pickup number [protected] for further action.
The bluedart person picked up the unit on 17-aug-2019. I emailed to with tracking details on 20 aug 2019 and i further requested for updates on replacement. I submitted invoice of purchase indicating model details, along with complaint. Upon request from boat representative, i emailed snap of actual product for reference.
Now after 19 days of receipt o[censored]nit, on 5 sept 2019, i was told by boat representative that there is some model related issues regarding my unit and to be sorted out by boat with courier company appointed by boat.
Till date there is no response form boat to replace the faulty unit of "boat bassheads 900 wired headphone with mic".

For
Rajani chavan

Hello sir/ma’am,
I am a resident of delhi. I have complaint about my boat
Earphones which is to be replaced and i’m having no response from boat
Side.
This is the 10th time in row iam sending you this mail but they don’t reply a bit..
I have asked for replacement because they are under warranty period but
Still i have no update about where my earphones are.
My ticket no. Is 459085, and it’s been 20 days from now i have given my
Eaephones to be replaced but getting no response from their side.
I also called customer care no. But they aren’t picking any call, also no
Response to my mail.
What the hell they guys are doing? Such a poor customer service from boat.
Never expected this from them.
Providing customer satisfaction is one the major thing a company have to
Look upon, but it seems like this all doesn’t affect them.
Please just tell me when will it will reach to me..

I have registered a complaint on boat on 12-august-2019. Complaint no is : 434744.
On 26-august-2019, service center received my product for servicing and on 26-august-2019 i got a status as "replacement product issued". But still i did not get anything. My product is not yet dispatched and i am unable to contact customer care, call is not connecting,
When can i expect a delivery of my replacement product.

It's been more than 1 month that i have raised complaint about my wireless earphones.since then nobody has come to me for reverse pick up of my earphones. I have raised 406939 And 485116 tickets moreover I dropped 4-5 emails to customer care but they asked me to call on their customer care number. When I tried that number, was unable to get through.

This is very disappointing service. I need this is to be done ASAP. Please do the needful.

Regards,
Prajakta Patil

Sir i made a replacement request of boat rockerz 255 sports bluetooth wireless earphones on 20/08/19. But after that whenever i call customer care they never answer the call, it is on ivr only, ivr says they will call back but i have never received any call back. The status on the website is replacement product issued and ivr it is product dispatched. But it is the same since past 10days. It is almost 20 days since i have requested. Till now they have not dispatched the product nor am i able to connect with them. I have even sent emails but no response on emails nor calls. Since past 10 days i am trying to connect with customer care but i am getting no response. Please assist me on the same. My ticket no 460313. Even the dates have been changes on the website online status of the product.
My product registration your unique code is [protected].

I can share all the emails that i have received from them if needed. I am facing lots of problem regarding this. They are simply ignoring the call. I don't know what to do! Please assist.

I raised a ticket for malfunction in my bluetooth earphones and the complaint no is 487091. I am calling there customer care since like 40 to 50 times but no one picks up the call also sent mails but they just reply to say call customer care who never picks up any calls. My product was picked up on 29 august 2019 and since then there is no response at all its been 12 days now. Not a single update. I have no idea where is product and what's going on with it.

I ordered a ear phone 3 months ago. But its mic has been stopped working. I registered a complaint at boat customer service for the warranty. But i am not getting any response from them. My order id - my order id-[protected]. My complaint no at boat is-527520. Its has been long time i am not receiving any update from the respective dept. So thrw it i want bring the same before the boat officials.

Hello there,
I have registered a complaint to boat official site regarding exchange of my earphones, with ticket no. 501330
They have managed to pickup the product and product already the destination by 31-aug-2019. But there is no further updates on its return and the customer service aren't picking up calls, replying to emails. Plz help me out asap.