boAt Complaints & Reviews

Dear Team,

My complaint no is 526122. It's been more than a month that I have registered my complaint and the last notification i received was that replacement unit has been issued. However till date i haven't received it. Neither there is any further update. Your customer service no keeps on ringing.

Kindly urgently confirm the status and the time frame by which i will receive the replacement. In case of any further delay I will be compelled to take the matter with consumer forum.

It's very sad to find such negligence on the part of a reputed company like you.

Regards

Kasturee Dutta
[protected]

I have sent my boat bassheads 900 for replacement by registering complaint on their website on 25 august 2019. My product was picked up on 27th and they (Imagine marketing pvt ltd) recieved it on 3 oct at their mumbai location. I got update as replacement product issued on 4 october. Today it's 8th already and no update from their side. I called them on their customer service number but always i get reply your call is important to us and no one picks call. I also sent emails but they didn't respond.. Please look into matter and send replacement at earliest..
My ticket number 598106
Name:aniket wani

One of the ear of my boat 225 earphones is faulty so i decided to replace them you picked up the product from me on september 20 2019 and i haven't got any response from their side i tried calling the customer care and they are not attending the call i have call them around 100 times
On email they just sent me the link to register the complaint the service no. Is saying me that the ticket no. Is invalid where as the site is saying it is correct.
I need my earphones replaced in less than a week.

Ticket no. -566818...

I had purchased boat rockers 255 on June and on September the right side ear stopped working. It would work sometimes and would stop working sometimes. Soo I decided to get it serviced . The product reached the service centre in Mumbai on 27th September and the status of the ticket is showing REPLACEMENT PRODUCT ISSUED since then . It's been 2 weeks already . Soo kindly issue the product as soon as possible. And the customer care number seems as if there are no customer care agents to pick the calls. My ticket number is 554383

My order was cancelled without any notification... Its the delivery partner was not unable to deliver your location... I want my oreder... Would you adjust the locations like 515411 r 518122 r 518144... Please i want that product immediately.... You cancelled without any notification.... That is offered product its less cost by offer... This is not correct to cancel my order...

One of the ear of my boat 225 earphones is faulty so i decided to replace them you picked up the product from me on september 17 2019 and i haven't got any response from their side i tried calling the customer care and they are not attending the call i have call them around 59 times in this week.
On email u just sended me the link to register the complaint the service no. Is saying me that the ticket no. Is invalid where as the site is saying it is correct.
I need my earphones replaced in less than a week.

Ticket no. -562405

Hi team

I have purchased the boat aavante bar 1550 sound bar on 15/05/2019 suddenly it is stopped working. This product is come with the 1 year warranty.
When i have raised the complaint in the boat customer care but they people not responding properly. Customer care executive always saying wait for 48 hours we will send engineer at your door step.
I have called lot of time to customer support but their phone is always showing busy and in week days they are saying we are closed. Now it's already 15 days over. I have submitted the 2 ticket till now but when i try to track in the https://support.boat-lifestyle.com/ it is always showing invalid tickets.

Ticket no :-

1. 597289
2. 631597

Could please take intimidate action on imaginemarketingindia.com?

They people cheating with the customer.

Thanks

Dear sir my ticket no. 541173

Another complain because i don't get any response of last complain from company side
Please resolve my problem...

I received exchange product but there is many physical problem such as...

Speaker adjustment is not smooth a lot of force need to be applied for adjusting.

Head side sponge is not proper sticked

And also found some scratch on the body
And speaker sponge is also free it rotates which gives bad experience...

Please sir help me... I'm very frustrated with this product please provide me leagal product.

I have purchased boat earphone which got defected and i lodged a complaint on 19th aug, which was approved on 16th sep (After 1 month).
You have picked up my product and it was received by you on 21st sep.

Ticket number is 461443

I have still not received any communication about the earphone that what is going on with it. How and when will i get earphone.

What kind of support you are providing that it has been nearly 1.5 month happened and did not got my earphone. Who will be responsible for the warranty during all you excellent support duration.

Please send me the working product asap or refund my money back.

I havent received my boat rockerz 255 earphones yet.
I sent them by claiming warranty as the right side was not working on 09-09-19.
Its been so many days since then.
I am tracking my complaint but there is no progress in its place since a long time. It is still in the service centre in mumbai since a long time.
Please check into it and please notify me. Ticket no. - 526639.

I havent received my boat rockerz 255 earphones yet.
I sent them by claiming warranty as tge right side was not working on 19-09-19.
Its been so many days since then.
I am tracking my complaint but there is no progress in its place since a long time. It is still in the service centre in mumbai since a long time.
Please check into it and please notify me. Ticket no. - 548572

I bought one boat rockers 255 wired earphone from amazon on may 4th 2019. After using just three months, one side of earphone was not working. So i tried to claim the warrenty
I raised complaint with boat and that ticket number was 500844. Regarding this ticket the replacement has been processed and the my earphone unit had been picked up by the processing company imagine marketing india on september 16th 2019 itself. While checking this ticket (500844) status, it is mentioned that the replacement product unit issued to customer. But i haven't yet received any replacement unit. I tried to contact the customer care number which is
+91-[protected] several time. But the customer service is worst that i have ever seen. Everyday i'm trying nobody picking the phone. I had this pathetic service experience with boat. Never ever going to buy their products again and suggest this for someone.
If anyone had this same experience please guide me to what should i do.

Regards
Azar

My boat rockerz 255 was in warranty period and i have make complain about it 4 weeks ago, there guy came to pick up the headset. He took the headset 3 weeks ago and now i’m waiting for the my repaired headset since last 3 weeks.
No one is responding to my emails, phone calls or anywhere. My ticket number was 530869. This is not fair policy of boat to harass the customer. I request consumer forum to take strict action against them and provide solution and my headset back asap. Otherwise i will ho to consumer court.

I've been trying to register my complaint for the aforementioned headsets but the there is always some sort of error appear and I've tried to talk to the customer care executive but they the waiting time is humongous i'm deeply dissatisfied with the customer service of boAt. My headsets is under warranty period so i would like to get it replaced please sort out my issue

Hi guys my boat rockerz 255 has been delivered to u on 26 september and there is no information till now and u guys told that it will be provided within 4 days. It has been 15 days at present still i didn't receive any earphone i tried to contact you but there is no response please give me the status of my earphone my ticket number is 556836. I hope u will respond. Thank you

A boat 255 earphone were sent for replacement.
I recieved the message that the product was delivered after replacement but it was not delieverd to me
The following details are provided for verification
Requested to kindly check the status of the same
Ticket no is 505091
Tracking no is[protected]
The delivery boy no provided to me is invalid and hence not able to track the same down

Dear sir my ticket no. 541173
I received exchange product but there is many physical problem such as...

Speaker adjustment is not smooth a lot of force need to be applied for adjusting.

Head side sponge is not proper sticked

And also found some scratch on the body
And speaker sponge is also free it rotates which gives bad experience...

Please sir help me... I'm very frustrated with this product please provide me leagal product.

I had purchased boat rockerz 255 sports bluetooth wireless earphones on 5/5/2019 for worth of rs - 1, 249. After few months my earphones both side stoped working i. E on 4th month from the date of purchase i. E on september 13th i registered a complaint and they provided me with a ticket number-548109, on the next day itself it was pickedup by bluedart delivery boy. I got a message on 16th september that they have received my earphones in there service center. I waited till 22nd september, i tried to track my product on their website by the help of ticket no -548109, it shows on 22nd september they had accepted my earphones for replacement, so i tried calling on their customer service number from the date of 23rd september, people in customer service are not even bother to answer our calls, it just keeps ringing. So i tried to google for help, i got to know all the worst reviews of boat that their company employees are least bother to answer phones, to replace product - their are people who didn't received their products which were in warranty and its been above a month.

I am really concerned about my product
Please help me.

I have purchased boatrockers255 wireless headset & due to some issue i have claimed for warranty replacement on 6thsep19. Today 30thsep but still they didnt deliver the product.

(Ticket id - 519082)

They are doing cheating, they generated pickup on 6th but when i track my ticket id they changed the date of generated pickup to 20th from 6th. Such cheating work to hide their poor servicing...
Now i can see replacement product issued but i dont know how long it will take to reach me.

Really a worst experience with boat, i'm not going to suggest boat products to my family & friends anymore.
I'm going to spread this complaint through out all my social media apps and make aware of family & friends about boat product cheating.

Boat headphones 255 replacement but not yet received any positive response. It’s almost a 1 month no response on emails n even on calls, they are cheating with us. They are taking there customer for granted. They are not serious to give services on time. They take things very casually i am fed up with the services. Customer is the king of market but they are taking there work seriously and provide services on time. I am so disappointed whether they will give my product back i doubt please help me it is quite urgent.