BookMyBai Complaints & Reviews

I have registered for maid in my area on the site http://www.bookmybai.com/Client/ on 15th August 2016;
they immediately chatged rs. 1000 which i paid online. This charge was only for becoming the member and view profiles matching my requirement.
Post this they gave me RM called Maria with the contact no [protected] to assist my requirement. but this Maria was so lethargic that she scheduled only one/two maids matching my profile and cancelled the appointment twice. then rescheduled the appointment on Sunday 21st August 2016 as i am a Working Professional and can spare time only on Sundays. I have urgent requirement of maid which i conveyed to Maria and requested her to prioritise my requirements. Maria scheduled the appointment saying two candidates will visit by 10 & 10:30am. but no one turned up during the Schedule.Late afternoon only one candidate visited which immediately i shortlisted as i had urgency and agrred to all terms mentioned by bookmybai undertaking.
while these people charge so much for the services atleast we can expect the promptness in the service. Maria did not attended calls on Sunday and did not bother to confirm the candidate reaching to my place.
the maid which i confirmed promised to start from next day at 7:30am.

But next day by 8:45 the executive from bookmybai called and told me that the maid couldnt find the address. I tried the contact no of the maid repeatedly for 15-20 times but she didnt pickup. then at 9:30am she gave missed call on my number and gave some weird excuse for not coming to my house which i am not ready to buy. so i told to cancel the selection.
when I growled at the executive then Maria called me to apologize.
i dont need the services as i m not convinced with the kind of behaviour they have. no courtesy and no work ethics. so i want my 1000 rs to be refunded urgently. which they are delaying to process and for the mental agony i had to face because of the dependency of mine on this buero they must compensate for the same.

I had clearly communicated that I need a babysitter whose healthy to take care of my toddler. I received replacements after following up umpteenth number of times everyday after weeks and they leave sighting health reasons. I fail to understand that why is health of maids not being considered when babysitting is a service where this needs to be accounted for as a top priority. I hired a maid yesterday and she leaves today saying that the agency didnt communicate the requirements to her. I am a working professional and have already taken 2 weeks leave because the BOOKMYBAI contact tells me that she is unable to find anyone for my location. How am I supposed to deal with this I do not understand. Frankly if you are unable to do your job, please be upfront and let us know. We will stop relying on you and start looking elsewhere.

We have made a payment to bookmy bai for assisting us in securing a maid, however the maids provided to us have had no experience or even capable of the very job assigned, some don't even know Hindi, all this despite offering Rs. 20, 000/- per month per maid. They asked us to keep them for trial period at Rs. 16, 000 per month. Their maids have conveniently left us in a few days stating they don't wish to work here & now the company phones go unanswered. We need the company to provide us a replacement asap since they have been absolutely unprofessional & we see no reason that they get to earn fees for duping us. We need to take this matter seriously else suspect that the company is hand in glove with such maids to make a mockery out of our genuine need for assistance. If they are a serious agent then they must assist us in securing us the requisite maids since they have been paid in advance else refund us our monies.

The service and the maids that BookMyBai provides is really bad. They do not respond well.
Also the maids provided by them are not good. They have caused us a lot of inconvenience. In one month we we changed 3 maids. Everyone had some or the other problem. And the between the time next maid was made available already 2 days had gone. Also always for any problem I had to call, never was the call received by them even after telling them our problem.

This bookmybai.com is total fraud. i paid for the express service an amount of rs 1000, in which they promise to call within 1 hours. nobody called. and when i called their rep anil - [protected], this person was extremely rude and ungracious. i asked for my refund back on which he said send your account details. when i went back to the site, there was no customer care number to talk to. i had to call this person back and again when he dismissed me saying that my amount will be refunded after a week and if i want i can take any action if its not refunded (which was sounding very arrogant). horrible experience. beware of this fraud site.

I reside outside of india and due to medical reasons i needed to get a live in maid for my mother last year. I was referred to bookmybai by a diferrent satified nri patron. I will list the good as i believe in giving credit where it is due.

Very good communication in 2015. We had a list of 3 potential matches to our requirements. Selected the first candidate that we interviewed. Paid 15k per month which based on my market research was 20% more than prevailing market rate. No complaints about the individual helping us.

We were so satisfied that i have been recommending bookmybai to all my friends who have elderly care needs in india. I know of at least 3 people who have taken advantage of bmb's offerings.

Fast forward to 2016 at the end of one yearof the contract, bookmybai is now presuurising the maid to resign and move to a new family. They have offered us the option to retain the exisitng maid if we pay the one month referral fee. This in my mind is pure extortion. I hire contractors for work on a daily basis. If i ever came across such business practices from any of my vendors not only would they be blacklisted forever in my org but also i would share the info with other orgs that have similar hiring needs.

Anupam - you seem like a smart guy who wants to build a business that has long term value. I hope you see the error of making a small gain at the cost of long term reputation. I hope you end this silly practice that will earn you maybe an extra $200 per annum per contract but may end up losing revenue in multiples of that #.

I hope that i can continue to be a proponent of your excellent service and that you will do the right thing for your long term customers.

I odered samsung sd 64 evo memory card from bookmyofer but when i received my material i found 32 gb local & discardeble memory card when i try to contect from book my offer no responnce give by company so i request

When i received it was fully broken out side cover and the power bank is also power is their inner it is not working properly charging is not connecting to the phone

We are still a customer of Bookmybai. Our initial experience with the company was really good. Even the maid we got was good. We had got a full time babysitter, hence her payment was high, so was the fees paid to the agency (1 month salary of maid). But in less than 3 months, our maid left and said she cannot join back (not even 1 day notice). We tried convincing her as we both (husband wife) are working full time, it was difficult to manage things suddenly. But my real concern is, our agency contact person seems very passive about all this. In whole last week (since maid left), we called her minimum 10 times. She sounds very assuring on the call that she will convince our maid to come for 2 weeks or she will provide new maid etc etc) but does not contact us later at all. I am not sure what exactly we paid(11K Rs) the agency for. Only for providing one maid? If the agency sounds so professional, why cant they make sure that maids do not leave with minimum notice period(unless an absolute emergency, which is not in our case at least) or convince them accordingly? I can imagine it must be difficult to deal with maids, but in case of (24hours) full time babysitters, there should be some criteria for them as well. We actually were very impressed initially but now we are very disappointed even though we were very very supportive with the agency person as well as the maid. This complaint is not written to spoil the company's name or misuse social media, but just because we do not know whom to contact now in this case. As we do not have any other agency customer care contact number. If again we contact our POC from agency, we would be hearing some stories which we are tired to hear by now.

This agency is a cheater and NO ONE SHOULD TAKE THEIR SERVICE. Absolutely waste of time, unqualified maids and big promises. I have used services of 2-3 agencies before and they were much better than this option. I felt I paid for maid that doesn't help and their team could not resolve basic questions. Be careful when you go to them....