| Address: 411057 |
| Website: www.bookmybai.com |
We are still a customer of Bookmybai. Our initial experience with the company was really good. Even the maid we got was good. We had got a full time babysitter, hence her payment was high, so was the fees paid to the agency (1 month salary of maid).
But in less than 3 months, our maid left and said she cannot join back (not even 1 day notice). We tried convincing her as we both (husband wife) are working full time, it was difficult to manage things suddenly.
But my real concern is, our agency contact person seems very passive about all this. In whole last week (since maid left), we called her minimum 10 times. She sounds very assuring on the call that she will convince our maid to come for 2 weeks or she will provide new maid etc etc) but does not contact us later at all.
I am not sure what exactly we paid(11K Rs) the agency for. Only for providing one maid?
If the agency sounds so professional, why cant they make sure that maids do not leave with minimum notice period(unless an absolute emergency, which is not in our case at least) or convince them accordingly? I can imagine it must be difficult to deal with maids, but in case of (24hours) full time babysitters, there should be some criteria for them as well.
We actually were very impressed initially but now we are very disappointed even though we were very very supportive with the agency person as well as the maid.
This complaint is not written to spoil the company's name or misuse social media, but just because we do not know whom to contact now in this case. As we do not have any other agency customer care contact number. If again we contact our POC from agency, we would be hearing some stories which we are tired to hear by now.
Due the location of your residence it was super difficult to find maids of the type of criteria of maid that you required. Although this cannot be accepted as an excuse we will try our level best to service the requirement. Interviews were conducted at your residence of whoever we found. Unfortunately you did not like any one of them. We are still working on your requirement and will strive to close this asap. Really appreciate your patience.
Thanks
Anupam
I requested you to find a babysitter and not a maid.
My location has not changed since the time I connected with Book My Bai. If you are unable to provide services in a certain location; I suggest you do not take those requests in the first place. I do not appreciate this as a response on such a portal.
I trusted you and gave you a fair chance to service me but one of the babysitters you sent at my residence had pan stains on her teeth. It appeared as if she had just finished her packet of "ghutka" before stepping in for an interview. How much of hygiene and health you considered here I am not sure. The one who I liked was not willing to work for the time I required service. How much you explained them my requirements and how much effort you took is very evident.
However that is not a concern; you challenged me that no one can provide a service better than your company but I could hire a babysitter without your assistance. After that you promised me a lifetime credit note of 12000 as per your company policy on 26 Aug 2016. You mentioned that i will get that in a day or two in my emails. I never received anything. When I called you on 2 Sep 2016; you did not even remember this incident. With thorough respect; I am not sure how many such escalations you deal with but you just told me that you lost my contact and will have the request processed.
It has been 30 calendar days where you have not even done what you assured. If a owner of a company cannot keep his word how can consumers trust such a company. I do not intend to have any relations with Book My Bai.
I request you to refund the 12000 I paid for your service. I do not intend to refer Book My Bai to any of my family or friends or colleagues so a credit note is a waste. If you give me that option; I will treat it as BookMyBai just dumped me of 12000.