BookMyShow Complaints & Reviews

I booked 6 tickets for 'shahjahanum parikuttiyum' using bookmyshow.com for pvr, kochi, kerala for 10:00pm show for date 6th july 2016 using icici banking.
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of rs 966.56 was debited from my account. this transaction was done at around 09:00pm...

I was booked my movie ticket for 1920 london movie at fun cinema Lucknow @ 11:00 am, through Book My Show Website, but when I go to cinema ticket counter then they told me that show was changed. Its started from 10:15 am in place of 11:00 am.
I got movie reminder three times from book my show that my show was @ 11:00am.
My Booking ID: FNLK[protected]. Seats: EX-O20, O19, 2 seat(s) for 1920 London on Tue, 10 May, 2016 11:00am...

Started booking movie tickets for Deadpool today and while making payment I attached Goft voucher and it was successfully added. So while paying remaining amount for completion of transaction it got timed out. Then again after a five minutes I tried booking ticket, while applying GV it said "Voucher code already Exhausted" as I had not availed in previous one. Kindly enable the same at the earliest.

Deepak Nayak
[protected]@icloud.combr...

No booking of tickets could be made from my account registered with this email id and number([protected]). i contacted the customer care executive on the given ph.no. but without any result. each time i book a ticket at the final payment it says "Something's not right here. Please try again after a while. We appreciate your patience. (#-2105)". as advised by the customer care executive i tried to change to another cinema hall which also resulted...

I had received an voucher of Book My Show on purchasing a HP Laptop. The voucher would allow me to book 2 tickets free per month . On trying to book the tickets and on applying the offer code, I would get an error message which would say, " Sorry, these vouchers are valid ONLY for ticket bookings 2 days in advance(#-2101) " I contacted the Book My Show Executive - Madhuri Badule who told me that it was as per T & C's of HP . So...

Hi team I booked two tickets by book my show. due to uncertain reason I am going to cancel movie ticket. Please refund my back into my used account. W2N9CEA this booking number. Please help me in this for refund of my amount...

I have been trying to avail icici bank buy 1 get 1 free ticket offer on the credit card for the movie drishyam, twice the offer got applied but i wasn't able to pay and actually avail the offer. Everytime I tried paying, i got some webpage error. And now i cant even apply the offer because apparently I have exhausted the limit per user per month. Your payment gateway is pathetic. If you guys don't want us to get the offer, why do...

Hi Sir, This complaint is to intimate my concern that, IndusInd Bank issues credit cards, which consist of an offer which we can buy two ticket at the price of one. They are charging a joining fee of Rs.1000 and 200 Rs as yearly fee. When I tried to avail this offer by booking movie tickets through Bookmyshow.com website using this indust ind bank credit card, it always says the error as below: "Sorry, the number of tickets available...

There was some while I was trying to book a movie wid Goplan Grand Mall in bangalore. Got this error multiple times, was getting this eror "There seems to be a connectivity issue with the venue. You could try again in some time or choose a different venue (-112)" After many tries I was able to book but it has for a wrong date I tried to book for 19th but got ticket for 18Th. Contacted Cht support and they first said...

This is my worst experience with Book My Show Web site on Christmas (25th Dec, 09). I have booked tickets for IMAX 3D movie for Jan 2nd. My 433 rupees money was deducted from HDFC bank account, but no confirmation about the tickets were received.

I am trying to call them on the number[protected]their contact number), but that number is not working. I have send an email to their customer support, but did not received any reply....

The show slated for 11/april was cancelled last minute, with no intimation provided to customers. we were amongst the many customers who braved the bombay traffic on a friday evening to make it to the venue only to be told by the security that there was no show. after multiple attempts at 'chatting' with the AI bots on their app, because of course they don't think it wise to invest in a human and responsive customer service process, i am still to recieve any intimation of when i can expect a refund - three weeks later and still wondering with complete silence from the bookmyshow team. appalling!

VIP tickets cost too much compared to regular ones!

I had booked my tickets through BookMyShow. Upon reaching the venue C21, Indore, I was denied entry despite having a valid ticket. The venue staff informed me that they had no record of my booking or that the ticket was invalid due to reasons beyond my control.

This situation caused severe inconvenience, financial loss, and emotional distress as I had planned my schedule around this event and spent money on travel and other related expenses.

I am writing to lodge a formal complaint against BookMyShow regarding a severe case of miscommunication, inconvenience, and financial loss caused by their customer support team.

On Feb 7 2025, I contacted BookMyShow’s customer service to confirm if I could collect my tickets for the event on the 9th of afeb 2025 one day earlier, on the 8th. I was assured by their team that I would be able to collect my tickets at the venue on the 8th. Based on this confirmation, I traveled for 7 hours to the venue, incurring significant travel costs.

Upon arrival, I was informed by the venue staff that tickets could not be collected that day and that I would have to return the next day. This was a clear case of miscommunication from BookMyShow’s customer support, which caused me unnecessary hardship and expenses.

When I contacted customer support again, my experience worsened:
• A representative named Manishdisconnected the conversation abruptly without allowing me to explain the situation.
• I was then connected to another representative named Vaishnavi, to whom I requested compensation for my expenses or an upgrade as a reasonable resolution for their mistake. I was assured that the matter would be escalated, and a manager would call me immediately. However, I waited for more than 30 minutes, and no one contacted me.
I have made reasonable attempts to resolve this issue directly with BookMyShow, but I have not received any resolution or even a response. I am seeking:
1. Compensation for the travel expenses I incurred due to their miscommunication.
2. A formal apology for the inconvenience caused.
3. Immediate corrective action and accountability to ensure this does not happen again.
Attached to this complaint are relevant screenshots of the conversation and contact details. I request that this matter be addressed urgently. If I do not receive a satisfactory resolution, I will escalate this further through consumer courts.

I have Play credit card which offers Rs. 500 off every month for movie tickets. I could not avail this offer from October as there is fault from Bookmyshow and they accepted it. They said that as compensation they will give Rs. 500 as bms cash on 08.11.2024 and mentioned that I will get the voucher by 24 to 48 hours i.e. 10.11.2024.
But today is 13.11.2024, still I didn't receive the voucher. Also I want to mention they don't respond to mail properly. I have to raise the issue in social media, only then they reply.
They are saying everyday that I will recieve the voucher but I didn't.

I booked a trek to Skandagiri on BookMyShow for 3 persons(including myself) on 13th August, 2024 which was arranged by Sanchari. It got cancelled due to government order banning trek at that site for 2 months(thats what Sanchaari people told), hence I want
refund.
I contacted BookMyShow and Sanchari multiple times. They assured full refund in a week but its almost a month. Besides the attached screenshots, I requested them on call multiple times. I am fed up with their customer service now.

Date of Booking: 13th August, 2024
Date of Event: 14th August, 2014
Booking ID: GOAC017GTFEB0X
Amount: Rs.3244.56
Contact: [protected]@duck.com

Booked tickets for 11th May Sonu Nigam show from @bookmyshow . The show's start time was 6.30pm. It was open air and it started raining heavily around 7pm (show hadn't started). It rained heavily for 45 mins, we were drenched and had to leave ! We are denied a refund, is it fair?

BookMyShow company is cheating the customers where they are showing different price before payment and after payment.
I have booked the ticked to the movie named Tillu square (Telugu)movie where while at the selection page the price per ticket was showing as 280rs and I have booked 2 tickets it should have been 560rs but at the payment page where they have charged me 600rs and GST.. they are looting consumers

It has been OVER A MONTH and I have still not received my refund from BookMyShow for an event cancellation (SPXCE Festival)
I got an e-mail from the company that they have initiated my refund on 29th Feb'24 but nothing has been received.
I have shared my bank statements, invoice for the event with their customer support team and yet, no response has been recorded.

I have never seen such an unprofessional and unethical behavior before and they must be sued!

I ordered a cake on 13th March, ordered canceled by flora sensation & mailed me that amount will be refunded within 15 days but no amount is still refunded n no information n response from flora sensation as I have been mailing them since 13th March

Kindly confirm me as soon as possible