| Address: NO 77,6TH CROSS, SRI BALAJI KRUPA LAYOUT, R K HEGDE NAGAR , BANGALORE 560077 |
Dear Sir/Madam,
This is regarding my booking for movie Jailer.
I was trying to book tickets on Book my show app on Aug 27th Sunday night 10:30 PM show and unknowingly instead of selecting PVR. Bhartiya Mall Bangalore ended up unknowingly selecting and making payment for the theatre "Cinepolis: SJR (Central Mall) Arakere, Bannergatta, Bangalore" which was one just below that and had the same show timings and date.
I was unaware that I had done this blunder until when I showed the ticket at Bharatiya Mall. They told me that this ticket is of a different theater. No way could I think of travelling to Central mall Bannergatta from my place since it is 1 hour travel from my place and the show was just about to start at 10:30pm.
I tried calling the customer care and they provided me this complaint ref no which i have mentioned in the subject line.
Could you please help me arrange a refund since I had to end up buying tickets again at Bharatiya mall that day for the 10:30 Pm show.
I am attaching both the tickets for your reference that was booked by me for that day for the 10:30 Pm show because of the blunder that was happened.
Please respond to this on my email id: [protected]@gmail.com
Thank you,
Sreeja D
[protected]
Sreeja Damodaran
Aug 30, 2023
Address: NO 77, 6TH CROSS, SRI BALAJI KRUPA LAYOUT, R K HEGDE NAGAR, BANGALORE 560077
Dear Sir/Madam,
This is regarding my booking for movie "Jailer" through online on Book my show app.
I was trying to book tickets on Book my show app on Aug 27th Sunday night 10:30 PM show and instead of selecting PVR. Bhartiya Mall Bangalore unknowingly ended up selecting and making payment for the theatre "Cinepolis: SJR (Central Mall) Arakere, Bannergatta, Bangalore" which was one just below that which had the same show timings and date.
I was unaware that I had done this blunder until when I showed the ticket at Bharatiya Mall ticket counter at 10:15pm before entering the theater. They told me that this ticket is of a different theater. No way could I think of travelling to Central mall Bannergatta from my place since it is 1 hour travel from my place and the show was just about to start at 10:30pm.
I tried calling the bookmyshow customer care and they provided me this complaint ref no which i have mentioned on the subject line.
Could you please help me arrange a refund since I had to end up buying tickets again at Bharatiya mall that day for the 10:30 Pm show.
I am attaching both the tickets (SJR Cinepolis and Bharatiya mall) for your reference that was booked by me for that day for the 10:30 Pm show because of the blunder that was happened.
Please respond regarding this on my email id and phone number mentioned below:
Email id: [protected]@gmail.com
Phone number: [protected]
Thank you,
Sreeja D