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BookMyShow Complaints & Reviews

in.bookmyshow.com
2.8
Updated: Oct 4, 2025
Complaints 1543
Resolved
852
Unresolved
691
Good! BookMyShow values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that BookMyShow step up their efforts to fully resolve all complaints 👍
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BookMyShow reviews & complaints page 2

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E
Eswar vek
Feb 24, 2022
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Ticket booking closed or error

When I try to book tickets for new movie... always shows closed...as they opened in few minutes...if they distribute properly... everybody get tickets...thye think we are fools... 😡...
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D
donu dacha
Nov 28, 2021
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Change in seats

Today i booked my seats by mistake i need to change my seat in to middle seats thanku...
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Drvijay30
from Hyderabad, Telangana
Nov 11, 2021
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Sunburn groove cruise tickets

Bookmyshow does not provide proper information about the event and also has customer service which is not helpful at all.
I have booked couple tickets for Sunburn Groove Cruise worth 55000 and scheduled Nov 13 -15. Received an SMS saying weeks later that the event got postponed to January 22nd 2022. Tried to confirm it officially through customer support. Nobody picks up the call even when you are 1st in queue waiting for them to...
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S
Shashi97
from Bengaluru, Karnataka
Nov 3, 2021
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Filmy pass not received

Thrice amount is deducted from the UPI.
For the filmy pass, but I've not received the code yet. No response from customer support...
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S
SankarN
Oct 29, 2021
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UPI Payment succeeded but ticket was not booked

BOOKING ID; WKH6JCC
Movie: Annathe
Theatre: AMB Cinemas Gachibowli Hyderabad
Date:[protected] AM
Tickets: 4
Paid Rs. 901.24 using Amazon Pay UPI but the booking was not done. Money got deducted from my bank account.
Please initiate refund....
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S
Susandiya
from Mumbai, Maharashtra
Jan 18, 2021
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I need to change my seats

To day morning I booked 2 seats in KG cenimas for master I don't know to select the seat properly so plzz change and give the seats.make it fast plzzzz bcz the show time is 10:30am...
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S
sindhuja Kubendran
Jun 15, 2020
Resolved
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Delete my purchase history

Need to delete my purchase history...
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A
ashwinimallesh
Jan 13, 2020
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fund return

Address: Gowdanapalya, 560061
Website: Book my show

I had booked 6 tickets for avane srimannarayana movie at 2pm on 28th of december in book my show app... Then i cancelled the ticket since i had booked for wrong timings... When we cancel the tickets immediately or before 4 hours to the movie... Book my show would deduct 30%of our money and returns it to our respective bank accounts... Even in my situation it showed ticket money... After deduction of 30% would be returned... Tilll date there...
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K
Kokyamore
from Pune, Maharashtra
Sep 14, 2019
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failed transaction for online payment

Address: Pune, Maharashtra

His is kaustubh more
I made a booking of 4 on a movie named mission mangal on 13 sept 2019, 2:32 pm at abhiruchi mall, sinhgad road, pune, india. I did the transaction with the help of google pay, so during the transaction it got failed and gave an error, but my money 823/- got debited from my account. After that i made one more transaction of 4 for the same movie at the same venue, and it got successful transaction. Now as per bms...
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Subiksha Sekar
from Mumbai, Maharashtra
Sep 3, 2019
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failed transaction for 8 tickets payment made through google pay

I made a purchase of 8 tickets through bookmyshow app for the movie lion king on friday on july 26 through google pay. When i contacted for tickets cancellation i was told it was an unsuccessful transaction. I have made several calls. But no proper response. Either am i told we haven't received the money so can't refund or wed look into it. I have contacted every possible option. Icici as well as google pay say the amount has been paid to...
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[email protected]
from Mumbai, Maharashtra
Jul 6, 2019
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voucher code not working

Address: 32 rameshwar malia 1st bye lane howrah-1, Howrah, West Bengal, 711101

From the last few days every time i'm trying to book a movie ticket with the voucher i have it's showing the offer you're trying to avail doesn't exist or has expired..!! It's fake site which is luring customers with vouchers and once you have bought those voucher's it doesn't let you use them for it's own i've been facing this issue for quite a long time from the moment i have that voucher it's showing the same thing i don't know what to...
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A
amitkrjain1
from Delhi, Delhi
Apr 24, 2019
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refund money for an fraud and unauthorised transaction

Address: Ghaziabad, Uttar Pradesh, 201011

Somebody accessed my book my show account on 17 apr 2019 and transferred rs. 1275/- and rs 850/- from my paytm wallet which was linked to my bookmyshow account by the name wer and rf as a 5 gift cards. I had immediately send an e mail to bookmyshow and requested them blocked the gift card. I then called bms customer care also and the ref id was given to me. Bms promised to revert after investigation by there backend team but as on 24th they...
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B
BoneyB
from Mumbai, Maharashtra
Apr 13, 2019
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Resolved

delete my account

Hi,
Right now bookmyshow doesn't provide the provision to delete ones account. I find this as an obstruction of consumer rights. How can the company hold on to the consumers information when the consumer wants it removed. This for me is a clear violation of consumer rights. I would like to know how bookmyshow has the authority to do this. And i would also like to have an option to delete my account....
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D
Deepthi999999
from Bengaluru, Karnataka
Apr 9, 2019
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Resolved

"something's not right here. please try again after a while. we appreciate your patience. (#-96205)" this error is popping up

Address: 500081
Website: book my show

While trying to login into my account, "something's not right here. Please try again after a while. We appreciate your patience. (#-96205)" this error is poping up and i'm unable to login into my account. I want to cancel my tickets and due to this error im unable to do that. Even i am not able to login into my account also. This looks ridiculous and book my show is not supposed to have this type of errors....
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O
ofaq
from Champa, Chhattisgarh
Jun 13, 2018
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Resolved

change date of show

Address: Lucknow, Uttar Pradesh, 226003
Website: Bookmyshow

Sir i request Please, if you change my ticket date, we have accidentally booked the show in the wrong date plez plez sr...
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24 other people found this review helpful
24 found this helpful
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M
Mahendra21
from Delhi, Delhi
May 3, 2018
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Resolved

ticket not booked but amount deducted

Address: Hyderabad, Andhra Pradesh, 500081

I was trying to book movie ticket from bms and paying from freecharge.
Below is the transaction id from freecharge.

Order id : v75njhkmxldfp1_moband[protected]_1 ₹631

Amount is deducted and transaction is success from freecharge. But bms shown me transaction time out and ticket was not booked.
Please help me to resolve this issue and help to get back my money in freecharge wallet....
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37 other people found this review helpful
37 found this helpful
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S
smrutiks
from Pune, Maharashtra
Jan 9, 2017
Resolved
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Resolved

Request a refund of Rs 772.38/- from bookmyshow.

Address: Pune, Maharashtra, 411030

I am SMRUTI SHINDE (cell no [protected]) I booked 3 tickets for DANGAL' using BookMyShow.com for KOTHRUD CITY PRIDE, Pune, for 9:45 show for date 09 JAN 2017 using Bank OF MAHARASTHRA net banking
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time THE PAGE WAS BLANK '.
But an amount of Rs 772.38 was debited from my account. This transaction...
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A
Abhishek Singh
from Lucknow, Uttar Pradesh
Dec 15, 2016
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Resolved

Sunburn 10 festival ticket refund venue change

Address: Gurgaon, Haryana, 122050
Website: Bookmyshow

Hello,

I have requested bookmyshow team to refund amount paid to them for sunburn 10 ticket booking. I understood the venue got changed from goa to pune, for which i am not interested visiting.

I request bookmyshow to refund my money but they said organizer refused for refund. Its not good on part of bookmyshow, as i booked the ticket on bookmyshow not on the sunburn10.

Nevertheless, as per the...
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R
ROHITH M
from Bengaluru, Karnataka
Oct 12, 2016
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Resolved

Cancellation of tickets and refund the amount

Address: Bangalore, Karnataka, 560057
Website: www.bookmyshow.com

Dear Book My show Team
I have booked the 5 tickets costing INR 1143 on Book my show due to emergency situations i was not able to attend the show /movie on the said time /date
so if the customer is not able to attend the movie due to valid reason,
there should be some 50-60 % amount need to be refunded.
For all the rules there will be an exceptions. An the same seat can be allotted to other customer who is at...
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A
amana18
Sep 8, 2016
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Resolved

Change seats

Address: Rohtak, Haryana
Website: book my show

Today early morning i am downloading the book my show app then i am booking baar baar dekho movie tickets in shiela cinema complex and i am chose 21, 22, 23, 24 and the seats are infront of big screen in shiela cinema complex i am not comfortable to see the movie very close becase my eyes are so week if i change the seats after that i feel comfortable only this is solution of this problem i am requesting you book my show plz plz plz plz plz...
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28 other people found this review helpful
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