[Resolved] Bosch Home India — Washing Machine Power Module failed in 2 years 3 months
Pehowa, Kurukshetra District, Haryana, India
We purchased Bosch Avantixx Washing Machine WAS24460IN in January 2013. In March 2015, the machine stopped responding. After a complaint lodged through company service center, a personal was sent to diagnose the machine. There was a charge of 800 Rs. to visit and check the machine. The person found out that the machine has power module failed. When inquired about the part, the replacement cost of this part was Rs.15, 000. I was shocked to find the costs as we had paid over Rs. 45, 000 for this machine & it failed in just over 2 years. We understand that Bosch is an international brand with reputation to its products. I did not expect it to fail in such as short span. The company has such confidence in its products that they provide warranty of only 2 years & their products last just about that. The replacement cost of part is totally unrealistic, 1/3 cost of the product. It is absolutely ridiculous that they expect their clients to pay such amounts to replace their parts failed in such a short span. This is shoddy practice to charge premium on replacement products when premium is already paid on their product. The replacement part is not even available in market. So, you either pay them unrealistic money to fix product or dump their product & buy some other brand machine. I would suggest consumers to avoid this brand as it will cost you huge amount to fix the broken product if it is out of warranty. The product works fine till it works. We were satisfied with its performance. I would suggest to the higher bosses of this company to stop using malpractices & charge reasonable money for replacement parts otherwise you would not survive longer in this market.
Complaint marked as Resolved
[Oct 20, 2015] Bosch Home India customer support has been notified about the posted complaint.
Verified SupportBosch Home India Customer Care's response, Nov 03, 2015
Dear msingh34, We regret for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@bosch-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Bosch Home Appliances Team
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