Bosch Home India Complaints & Reviews

I gave my toyota innova for dent/paint work only, without informing me changed the brake pads saying that it was fully worn, felt i could trust them.

A day later a part of my front bumper came off as they had not fixed part securely. I had 2 accidents while braking as the vehicle did not stop within the safe distance.

Went to the innova service center to check where they sowed me that they have fitted the brake pad without the original shim as the non standard pads were thicker. Now to replace with original pads i need to pay for pads a well as shims.

This is gross cheating as well as making the vehicle unsafe knowingly.
Was done by the partner and owner mr. Shiju whn i contacted him now he refused to accept his wrong doing nor agreed to give me/or pay for the removed shims.

I want them punished and hold them accountable for their willful act of cheating.
Mr. A s kurian

We have purchased a new Bosch fridge model KDN 30VR30I S4 on 23rd Aug 2016 an was installed on 2nd Sep 2016. During demonstration by the technician the fridge lock was found faulty and we requested a new fridge to be installed. So far no proper communication has been made by any one from your company.
Kindly deliver and install a new piece urgently.

Hi,
I took washing machine from Reliance digital hosur main road bangalore on 13.08.16. I had some abnormal noise in the machine while operating and i complained to your toll free number and i received below message but nobody was attempting my complaint till now. They only calling n simply asking few questions and you people wasted my valuable time and rejected complaint also. This is way you treating the customers complaint !!!... And i don't know how i react in future if you do like this..

I recieved two fake calls from you pl go through this.. +[protected] and +[protected]

Resolve my complaint as earliest

Your auto generated message pasted below..

VK-BSHBSH

Dear Customer, your order no. is [protected]. For any further assistance, please contact Bosch Helpline no. [protected].

Regards..
Naveen k h

Sir
i purchased a Bosch washing machine on 23rd August 2016 from Pittapilly Eranakulam. i am staying at Adimali. But the staff not yet come for the demonstration. i am not able to use the product that purchased.i spent lot of money for purchase that item. if there is not customer support from your side. what can we do.So please make arrangement to support me.

Biju
[protected]

Dear sir,

We visited to bangalore bosch office to request for bosch authorized dealership loi in 2014, but they told us to purchase bosch equipments costed rs. 40 lakhs and space required 9000 sq ft land they told us. Then they promised to give loi (Authorized dealership) after that immediately we will purchase all your equipments cost rs. 40 lakhs from bosch. And we have land 9000 sq ft land in horamavu, but your persons not give us the loi and no body will turn up this side, we are call so many times but no improvement now we have 12000 sq feet land and all your equipments with us.

Our monthly turnover above 15, 00, 000/-

So please give the reason for delay to not given loi (Authorized dealership).

Thanks and regards
Sanmith shetty
[protected]
[protected]

I have purchased a washing machine from bosch (eco silence) on[protected]. It is under warranty. Nowadays while spinning I am receiving noise. In this connection twice i have made online complaint through toll free number and some technicians have attended it. But the problem still remains. So on 22-8 2016 i have registered one more complaint. The order number is [protected]. But no one turned up. I have called the toll free number once again on Friday i.e.[protected]. The call center agent has apologized and registered another complaint. But no response. For the standard of Bosch it is unacceptable. Please send technician. My registered mobile number with bosch is [protected]

I bought a aquatec 100+ car washer from an exhibition in chennai 2 years ago.

Today i contacted registered service center in bangalore as the suction was not working. I was told by the staff that company stopped producing this model and launched new one. So now i cant get a new gun for my pump
I was shocked to hear that. It means i have to spend rs.10, 000 to buy new model. How will your company survive in the market if you don't provide spares to your old customers. If you can't provide service to your old customers, please stop making false claims in your advertisement

For some time now I am pursuing the matter of getting personnel from Bosch to call up/visit for installation of my locally purchased new washing machine. I opted to pay a little more to purchase from conventional dealer network instead of online purchase, so that I can avail a better after-sales service. I registered and lodged an installation request no. on[protected] for washing machine purchased on the same day. Thereafter I called up the helpline a number of times and each time was assured of response within 48 hrs, which never happened. A number of e-mails sent regarding the matter evoked the standard response without any action. I even called up twice the number –provided by the shop keeper, belonging to Bosch personnel responsible for the service and he promised to get back the next day and never kept his word. I was informed that the warranty period starts from the date of purchase itself and not from the day of installation, this does not take into account that the appliance is sitting idle for the interim period. Previously, send a query-form in Bosch website –after placing the order, asking if the warranty terms would be violated in case of self installation or taking help from local mechanic, to which there was no response. So presumably, it is very important that the first installation be done by a company certified mechanic; in case the appliance turns out to be “Defective On Arrival” I may face even a bigger challenge to get it certified causing further delay.
I opted for Bosch for its world famous reputation, with excellent products and service. It defies logic why an internationally reputed company would take the Indian consumer for granted. Now after 12 days of repeated request and pleading I am convinced that the laid-back attitude of Bosch India team is UNRELIABLE and very likely I have to deal with this problem again in future. The service of Bosch appliances in India is looked after by BSH Home Appliances Manufacturing Pvt. Ltd. (http://www.bsh-group.de/laender/india/index.php?149465); so with two companies involved I am not sure whose reputation is at stake. A background check is beyond my scope. Therefore I request that Bosch Home Appliances take immediate measure to address the problem I am facing. BSH home appliances docket no.[protected] dt.[protected]; Bosch Ticket no 884616 dt.[protected]

Despite repeated calls to the customer care, no body from the company has arrived to install the newly bought fridge (Which has been lying in the packaging since 13th aug., 2016). The members of customer care, including the then attending floor supervisor shiv kumar, just repeat memorised lines and does nothing to help. The system makes fun of the client.

Machine bought on 18.2.2016 developed problem on 6.08.2016 and not working. Diagnosed pcb board problem by Bosch engineer and promised to replace with new board within 5 days. Even after 2 weeks nothing has been done. Numerous complaints with[protected] helpline were in futile. Do not make me regret going for Bosch and rectify the problem immediately.

- Sundarasekaran
Mobile - [protected]

Dear sir,

I purchased your bosch washing machine by mistake on 6th august 2016 against invoice no. 3005 from neeru electronics, malviya nagar, new delhi 110017.

I communicated to your toll free no today twice and requested them to send your service engineer to install my machine. But no body has come to attend my machine for installation. I feel very bad, i bought this product due to renowned organisation in world. I think that was my mistake to make myself over confident to buy your company's product.

I requested to your toll free office duty officers and communicate them my presence / availability is must on installation. But they ignored my request to satisfy a valuable customer.

You are requested to suggest how i can return your machine which is lying in my house since 7th august 2016, un-installed.

I shall be thankful to you.

Best regards,

Darshan singh bagyana
[protected]

Worst service ever, I've been 5 days I'm waiting for my dryer to be installed, everyday they call they are coming to install and never turn up. Worst decision ever buying this appliance. I'm not looking at a brighter future with bosch customer service after it gets installed either. Only God knows when their man will turn up to install, already called up twice in 2 days.

Please don't buy any product from bosch. I was delivered a faulty product and it has been more than a month i am running behind them. No sense of customer service. A bunch of nonsenses. They will be soon out of business. I have been calling them everyday. After waiting for 2 weeks i was informs that they ordered the wrong parts. They must be joking. When 2 so called engineers came to see what is wrong they only went back to order the wrong parts. Is this an excuse. I want to get rid of this crap freeze. Can somebody advise?

Hey i bought a washing machine in 2015, not even 1 year old. There is a issue where we already complained several times to customer care, but the technician is asking money. He is saying he will only visit the house if he is paid. Bosch is having worst service. I have been calling them from 7 days. Either customer care is responding to it nor technicians.
My registered mobile number: [protected]
B. Narsimha reddy.

I purchased bosch avantixx washing machine was24460in in 2012. It suddenly stopped working and the washing machine went completely dead (July 2016). I called the bosch customer care and engineer who visited found that the power module of the machine has failed. The estimate price for the repair is close to rs 15, 000/-. This is a very big amount to pay for the power module. These parts are not available in the market and bosch is looting our money. Our old lg washing machine served us for 11 yrs without any problems. The only reason for buying bosch is for its superior german quality. They expect that the customers who have so much faith in bosch to bear such high costs of repair which doesn't seem to be right. They are charging unrealistic amount of money for the repair.
I would suggest other customers to not buy bosch products as they control the spare parts and charge very high premium for them. I genuinely want a reply from bosch and want this issue to be resolved as soon as possible.

Veerendranath
[protected]

The machine stops often and when switched on back goes back to where it started.
At times it stops about 4-5 times.
it had been happening for the last few months since it had been bought.
My phone number is [protected]

This is the second complain about the refrigerator water drops are formed in the fridge and the tray behind the body gets full with the water we have to remove it manually the person who came for the demo was also not knowing about the product and during the first complain the technician was also not to the mark. our purchase date for the refrigerator is 7th July 2016 from croma surat this is the second complain within 2 weeks our product no. is 2MRLVL No. [protected] my mobile no. is [protected]

PLEASE SEND THE GOOD AND PROPER TECHNICIAN

I bought my machine on 30/10/13, serial no.[protected], er no. wag14060in/4. the waranty expired on 29/10/15. two months after the waranty expired the machine stopped working. we called the company mechanic and he came and checked the machine. he then said that the electric digital board no more works and we have to get a new one. he then said that the board would cost rs.8000. i was quite shocked because this machine, this electric board, is supposed to last long and to replace it would cost a large amount. so i told the mechanic that i would have to think about it. he also said that the electric board would not have a waranty. so that means that if it breaks down after two months of installation nothing could be done about it. this is quite disappointing. now it is july and i decided to get, order, the new electric board. so i called the same mechanic and said that i would have a new electric board put in the machine and would pay for it when i see that the machine is working. now he says that the electric board would cost rs.10, 000! this is very unfair. but he agreed that if it works and we see it working then he will take the money. why does a good, or supposedly good, company make it so difficult for their customers who trust in them. now i am not able to contact the mechanic. please tell me what i can do in fairness. i am obliged to tell my friends, and others have told me the same, that it is better to buy an lg or ifb without these digital gadgets.
Please kindly help me.

Hi team on 3rh of july i purchased refrigerator of bosch from sargam electronics gurgaon, on 12th its stop working their is no power in the unit, i logged a call with customer care but its sound like nobody listening call disconnected in between..& they are telling me it will take 48hrs to someone attend the complained how can a house in these summers wait for 48hrs to resolve refrigerator problem its new product & its like a bad experience to us

My name - hema[protected]
Customer id-a0773865
Ph: [protected]
Madurai-625007

I bought a bosch washing machine wab 20268in/01on 19/7/2014.
Warranty is till 18/7/2016.
My machine got rusted from inside and the paint started peeling de to oxidation of the metal body.
I made a complaint with the customer care and the service person name mr johnson attended on 24/5/2016. He said the rusting of metal body does not come under warranty.
I explained that i have been using other brand washing machine at the same place for many years before changing to this brand and also showed all metal items nearby painted kept in there have not rusted.
He said he will inform the company and revert back.
But to my surprise there was no response till again i made a call to the customer care referring the same.
Later on 31/5/2016 one mr sebastian attended and took photographs and videos to whom also i explained the same. He also said that he will inform the company and come back.
After several days when i mailed posted via the rating portal of bosch, this technician called me and said that rusting of metal body wold be charged.
I asked why should i be charged for a defective part from bosch.
I also said that the painting from other sides are also getting peeled off and asked for replacement or rectification - but till now there is no reply.
Job card nos[protected] —[protected] mr. Johnson
[protected] —[protected] — mr. Sebastian — ph [protected]