Bosch Home India Complaints & Reviews

India's Bosch Ltd. said Thursday it is losing 40 million rupees ($879,720) a day since Feb. 12 because of labor issues at two of the auto-parts maker's factories that together contribute more than half of its net sales.The unit of German engineering conglomerate Robert Bosch GmbH, where workers are demanding higher wages, is one of the latest Indian auto-parts makers to face labor troubles. A 45-day strike at Rico Auto Industries Ltd. late last year had forced General Motors Co. and Ford Motor Co. to temporarily shut factories in North America because of part shortages, while a local unit of Japan's Denso Corp. is currently witnessing labour unrest at its manufacturing plant.The issues come at a time when the fast-growing auto industry is driving demand for parts in India. Also, global auto makers setting up manufacturing plants in the country are sourcing parts locally to reduce costs.Bosch said workers at its factories at Bangalore and Naganathpura, both in the southern Karnataka state, are demanding an around 45% hike in their current average monthly total salary of 36,000 rupees.The company has locked out its Naganathpura plant, outside the Bangalore city, since Monday as all the 715 permanent workers there are on strike. It may take a similar step in Bangalore as well where its 2,400 workers have slowed down production, Bosch said.The company, which reported net sales of 47 billion rupees in 2009, has about 6,700 permanent workers. Its other factories, in western India's Nashik and Goa and the northern city of Jaipur, aren't affected, Bosch said.Bosch has been negotiating with its employees for the past seven months on their demand for wage hikes. The last time it had a wage settlement was in 2005, when it gave an average increase of INR3,600 a month to its workmen. That settlement expired Dec. 31, 2008.Soumitra Bhattacharya, Bosch's senior vice president, said the company has promised a wage hike. "We would make an offer that is equivalent to industry-cum-region norms, subject to their (workers) agreeing on certain basic management proposals" such as improving productivity, Mr. Bhattacharya told reporters at a press conference.A Bosch official, who didn't want to be named, told Dow Jones Newswires that the company has offered a wage increase of 4,000 rupees per month in Bangalore and 2,400 rupees in Naganathpura. It is even willing to increase these offers, he said, but didn't say by how much.This official said also negotiations at the Bangalore plant were at an advance stage and that the labor union there had agreed to a higher level of productivity. But talks with the Naganathpura union are at an initial stage, he added.Meanwhile, the head of the Naganathpura labor union, Prasanna Kumar, told Dow Jones Newswires that the employees at the plant have demanded a 4,500 rupees per person interim wage hike at a conciliatory meeting between the management and the unit before the local labor commissioner Thursday. However, the management's offer was 3,000 rupees a month, he added."Today's meeting has reached a stalemate. We are again meeting on March 15," he added.Mr. Kumar said the union is demanding a total of 25% increase in basic pay and allowances and free hospitalization facilities for the workers.

My washing machine Bosch V428 is not working. Fault identified is the timer. I have not got any positive response from customer service. Where can i order bosch timer spare parts in india.

Very poor service and arrogant in nature manager in Fast Wheels Multi Brand Bosch Car service in yelahanka. I gave my opel corsa car for service he took 5 days long , and that with poor quality. The manager always speak in an arrogant manner and charged 15,000 /- for nothing. I am driving my car like a lorry now as gear's are very tight to operate. . Atlast he gave bill of Fast Wheels not bosch company which easily found cheating. My compliant is why original bill of Bosch company not given.
http://www.boschindia.com/content/language1/html/15983.htm.

Hi....Iam sravya.I got a mail from bosch consultancy dat my resume got selected for interveiw and asked 524rs for security reasons and material cost(CD) to prepare for interveiw.They told dat the interveiw questions which they ask will b only from dat material.and at the time of interveiw date they have not responded for call and mail id has been deactivated.In evng time i kept a msg to her mobile number dat i dint receive any cal r msg from u and its already late.With in two min i got a call and the interveiwer is in hurry and her voice is not clear was telling dat out of 20 ques if 3 r wrong u will get disqualified and started asking ques's.She gave me a ques and 4options.while this process is going on after 3 ques she said the fst three ques's which i have asked was wrong and she kept the phone off.
i dont know whether my answers are right r wrong.But the way they asked is not right and another doubt is whether this company/call is genuine or not.If its fake pls beware of it.
thankyou

Did not received my warranty card yet after 3 month of buying washing machine. Customer Care of Bosch is disparaging and irritating.
I don't know what on Earth gives them idea of not providing Warranty Card even after installation of machine. I almost called 20 time ...everytime i explained them and left the call with assurance that i will receive the card in a week. now they excuse that they dont have stock of warranty card. Amazing enough, warranty card like simple paper is not in stock...i am terribly stressed if my machine had some issue :(
Hope Engineering has done excellent work with machine.
Please help me.

I purchased BOSH washing machine from Mordern Electronix, Domlur, Bangalore on 11-Nov-2011. Pleasant purchasing experience from dealer. Dealer conveyed me that technicians from BOSCH will come to your house next day 12-Nov (Saturday). But no body from BOSCH turned out.

On 14-Nov Monday a technician from BOSCH called me and asked for my house address. Once asking this he told that Sorry sir, a wrong address was provided to me from my BOSCH office. Your area is not under me, some other technician will contact you. I waited next day for a call from BOSCH technician, No one called me and I asked my dealer he again spoke with BOSCH people and I got a call from BOSCH technician on 16-Nov and told that Sir I will come today.

His preferred timing was Morning 11AM or 3PM to 4PM evening. I requested him for 6PM, as we both husband & wife are going to work. He told today not possible sir but tomorrow 17-Nov, I will come sure at 6PM to your house. I told OK that's fine.

On 17-Nov Thursday, I again called him by 11AM to confirm his arrival by 6PM. He told no sir I cannot come on 6PM, Please contact my office they will sent some other technician. If you want me to come It will be only in my working hours 11AM to 6PM.

Note: The Customer service time of BOSCH is 11AM to 6PM. that too 6PM they need to be at their office. It means that customer service people will not work on customer convenience. Customer only need to adjust with technician on their timings. I was firm with 6PM because My office is far from my home.

I got frustrated and that made me think why I chosen BOSCH, instead there are good brands like LG, IFB where customer service is good.

I spoke to Service manager Ajay & his boss Suresh, Both told me that don't worry, I will ask my technician to attend ASAP. But still now no turn out. Ajay asked me for Saturday is it OK, I told why should I wait till Saturday. Please send your technician today itself on 17th Nov. But no turn out from any technician.

I am waiting for a technician still Still, I do not no when they will attend me. My machine is in home still seal not opened.

BOSCH is a good German brand but its getting spoiled by bad Indian BOSCH service management.
I spent 26K for my machine still washing in my hand.

Poor Service. BEWARE & THINK before buying.

Sir , I have been a user of the IFB Bosch Washing Machines , which I have two and also a Microwave Oven. Almost 6 months ago I noticed a leakage in my washing machine , I immediately lodged a complaint with their service Centre . Since no one seemed to respond for a long period, I filed another complaint with their service Centre. This time a technician ( FELIX - phone No. [protected] ) came , opened the machine and checked what the matter was, asked me if I had a Service Contract , and since I was not too sure, he said that he would confirm with the technician who had earlier serviced my Washing Machines,and tend to the problem immediately. There was no sign of this Technician for 3 months and I kept calling this Technician on his Cell phone which he refused to answer. Finally fed up, and totally disgusted with the matter , I called the person in charge of Goa IFB BOSCH Washing Machines Servicing etc- Mr Shailesh ( phone no.[protected] ), I explained the problem and he said he would send along a technician immediately. A technician came the next day , opened the machine and checked what the matter was and said that he would order the required damaged part and attend to the machine as soon as the spare part was available. It's been almost 2 months and I am still awaiting the repairs to my washing machine.My last Complaint No. was 7070411 and Permanent Personal Code I.D. is 1582343.

My name is Anish Saini and I'm from Pune. Recently, I purchased a BOSCH Horn on 01/08/2011 from a dealer in Pune for 650/- for my Santro Xing car. He gave me a bill along with the WARRANTY card on which it states that - THIS WARRANTY IS VALID FOR 6 MONTHS FROM THE DATE OF SALE.

He did not fill the card and said the bill is enough for any complaints.From the very first day, I was not happy with the performance of the horn, so his machenic said that a relay or cut out can increase the horn performance. But now, when I went to another mechanic, he said that the horn is faulty and needs to be replaced. Now, the horn dealer is saying that there is no warranty on the horn and nothing can be done. And also said that these horns come without warranty and it a a electrical part, so no warranty.

I showed him the bill and the warranty card, but he refused to do anything for me.

I have enquired at several places that the BOSCH horn comes with 6 months warranty and if anything goes wrong, they change the horn.

I am very dissatisfied with the kind of service which i have been getting from your dealer.

Now, I'm giving you all the details which I have with me.

On warranty card,
The date of manufacture is - 102
Part Number - [protected]

On the Box, the details are:
BOSCH Normalton Horn,
2 st/Pcs,[protected]cs,
12V/335-420 Hz.

The Dealer details are:
Dilip Enterprises, Jagtap Dairy, Sai Corner,
Rahatni Road, Pune-411017
Mob- [protected], [protected]

Bill no is - 1585

Anish Saini,
Pimple Saudagar, Pune-27.
Ph- [protected]

I have a Yamaha two wheelers dealership in Kalka.
Last year in Februray 2010 when i visited Bosch stall in automobiles fair in chandigarh, on recommendation of Bosch Chandigarh's salesman I invested about 20 000 Rs and bought a Bosch washer (Aquatak 1250) from M/s Chandna Metals Chandigarh.
The washer worked for a few months and then started giving problems. When I took it to Bosch authorized service center i.e M/s Chandna Metals their service engineer told me that this model is not suited for commercial purposes and that is the reason it is giving problems. On his assurance I invested another 40 000 Rs and bought another Bosch washer (Aquatak 160 pro X) in October 2010.

This one also worked for few months and started giving problems since last 4 months.

After waiting for almost 4 months I have taken the delivery of my washer again 3rd time.
1. First problem - Water outlet hose was leaking so they changed it first under warranty.
2. After the repair , the outlet hose was fine but Autocut was not working and there was leakage from the inlet side.
3. After the repair again some parts (Control Head , valves , poirt set) have been changed and I have been charged 5000 rs for the same. Again the Autocut was working for few days but the leakage is still there. and now the autocut has also stopped working.

I have been charged 5000 rs for the same stating that warranty has expired. (I bought washer in October 2010 so even if we count the warranty for 6 months it was valid till april and since april my washer has been lying with Chandna metals.)

Each time I have to take it to the service center or get it back from there (only to find out that one part has been repaired but another has stopped working) I have to spend rs 300 towards the fuel cost and i have to send one of my employees. Moreover I am losing 300 rs on an average daily due to unavailability of the washer.

Both the washers are not working as of now.

I could have bought a simple Bokey washer for Rs 15 000 and it would have served the purpose. Buying Bosch products has proven to be costly for me and moreover my business also suffers as most of the time the washer is not available. Leaving aside the harrasment whihc i have to undergo my buisiness reputation is being affected due to its unavailability.

I bought a branded washer just for the peace of mind that it would have high reliability and wont stop working or if it does i will get timely repair and service but i feel cheated by the company and the dealer.Sir Kindly help in this regards. Please find other important information below : -

Bosch Dealer/Autohrised service center
M/s Chandna Metal & Alloys
SCO 43,sector 28 C Chandigarh - 160002
Tel[protected],2654167,3251066
Email - [protected]@gmail.com

First Washer Aquatak 1250 Bill No - 20644 Dated - 25/02/2010 Amt - 19240
Second Washer Aquatak 160x Bill No - 24175 , Dated - 06/10/2010 Amt - 39520

Bosch Service Head North
Mr Sanjay Kumar
Power Tools Division
Tel[protected] , [protected]
Email - sanjay.[protected]@in.bosch.com

Bosch Sales Head North
Mr Saurav Kumar
Tel - [protected]
Email - Sauravkumar.[protected]@in.bosch.com

My Details
Sumit Garg
Managing Director
Power Autos
1013 ZL Ramnagar Opp Indiain Oil Petrol Pump NH 22 Kalka
Distruct Panchkula Haryana - 133302
Tel - [protected]
Email - sumitgarg.[protected]@gmail.com

i am work 1 year in Bosch chassis system of India ltd in pune nanekarwadi after completion of my training period i am apply for my provident fund but the company HR not send our details to the provident fund office therefor i need some help how to get my provident fund money my email address is sudip.[protected]@gmail.com

Hi, I bought a BOSCH company battery for my car in the month of February 2010. By last month the battery was totally discharged and not even able to use horn also. When i approached the local battery service center, they told me that it needs to be recharged and the cells are too week. Then i decided that th ebattery is under 2 years of warranty. I approached the authorised service center which is located in opp to Dam's road telephone exchange. After 10 days from the job sheet date they (Narayanan) told that i won't be covered under warranty. I shouted like anything and return to home. So i prefer don't go for BOSCH company products. They are doing a fraud business by showing a exclusive advertising. So please please don't go for it.

Hello Sir,
I had been to Germany for work in one of Bosch offices in Germany, The company saved around 200,000 euros by sending me to Germany. On the last day of working in India they asked me to sign a bond which mentions me to stay with the company for 36 months from the date of return else i pay 15 lakhs. Now i have a valid personal reason to leave the company, but the company is not ready to relieve me and provide my certificates. I dont know what else to do rather than committing suicide. This is all what i can do now. Can someone help me on this?

Model No:- BOSCH GSR 9.6 V - DRILLING MACHINE
Required part : ON AND OFF BUTTON TO BE REPLACED .
Complient Dated :- November 5 th/10
Complient given to :- Gajuwaka delear( Mr.Sandeep) -Shyam Enterprises.
Area/sales manager :- MR. SREKANTH - Hyderabad

We purchased the above model and a problem arised on 5th november and machine was shown to your dealer and was found the ON/OFF button defective and to be replaced. Requested 10 days for replacing the part. But till date the part was not replaced nor responded. Even we reminded Area manager Mr.Srekanth several times, but no action. Today dealer confirmed that the part not availble and cannot do theservice to the machine. Mr. Srekanth always giving false promises and skiping always. VERY POOR SERVICE AND THE MATTER IS GOING TO TAKE VERY SERIOUS AND LODGING A COMPLIENT THROUGH CONSUMER FORM.

Dear sir
I have given my chevrolet spark car for service in BOSCH Authorized car service centre in coimbatore named M/s AUTOZONE ,R.s puram,MTP Road,coimbatore. i have given my vehicle first time here instead of General motor service centre since i trusted the name BOSCH. but i got a very bad experience with this people & now i feel GM service centre far better than Bosch.. my experience as follows
1.They charged for fuel...

I have been a regular user of BOSCH products and have a disc sander, drilling machine and recently purchased ISIO grass/hedge trimmer and Power washer. The grass trimmer has been useless for my korean grass lawn (it is used only for edge trimming, which cannot be reached by my power mower).

Matter was brought to the notice of HICARE, dealers for BOSCH in Chennai, who first stated it was not used properly, next I was told to get the blade sharpened, after which I was told to contact local BOSCH engineer Mr. SHIVA, who promised me feedback that evening itself (26.10.10) I tried contacting Mr. SHIVA, who first stated he was out of station, today one week later, he tells me that he will give me contact number of his superior.

I informed him that I was disgusted with BOSCH after sales service and wanted full refund for both items - the power washer has still not been opened and still in original packing.



Mr. Baldev Shahani
Chennai[protected]

I had lodged the complaint yesterday and by mistake the ph. no. of MR>.AMIT AHUJA was typed wrong I have rectitified the number.
I joined M/S. WONDER WHEELS(BOSCH CAR SERVICE), situated at D-179 SECTOR-10, NOIDA, U.P. , from[protected] with a salary of Rs.40000/- per month as MANAGER.It was all verbal and they did not give me any appoinment letter but kept on telling that i wud b given in aday or two.In Jan.2010 I was given 2 cheques for Rs.20000/- each and told to wait until told to be deposited.On the 25th of january I my job was terminated without giving me any reason and notice.I had no option and requested them to clear my dues.On[protected] I presented 1st cheque oy Rs.20000/- which bounced due to insufficient balance in ther account.I again presented it on[protected] and the second cheque on[protected].both were cleared.

since then onwards I have made innumerable requests through phones and have made so many visits to the office, to get my salary for the month of Jan.2010 but all in vain.The service centre is being run by MR. AMIT AHUJA (UNOFFICIALLY--as HE IS A GOVT. EMPLOYEE WORKING FOR L.I.C.OF INDIA) in the name of his wife.I request you to help me in getting my dues cleared .(PH. NO. OF MR. AHUJA IS--[protected] AND E-MAIL [protected]@gmail.com.


TRILOCHAN SINGH TALWAR
2A POCKET-B VIKAS PURI EXTN. N.D.-110018
PH.[protected].

Thanks.

I joined WONDER WHEELS(BOSCH CAR SERVICE CENTRE) as MANAGER FROM[protected].I joined with a salary of Rs. 40,000/-per month.I was not given any appointment letter, it was totally verbal.In the month og january2010 I asked for the salary and after a long time was given 2 cheques of Rs.20000/- each(post dated).I presented d first cheque on[protected], but it bounced.then I represented it on 4th feb.2010 and the other on 9th feb.2010 and were cleared.

In the month of january I worked upto 25th January and they told me not to continue from then on,without giving me any kind of notice and without giving any reason or anything.I had no other option butthe thing is that despite my so many requests through phone and several visits to their office thay are not paying mu dues.please help me in recovering my dues.(PH. NO. OF THE OWNER IS [protected].NAME IS MR. AMIT AHUJA(although he is a L.I.C. worker and is doing the business in the name of his wife.).E-MAIL [protected]@gmail.com

We bought a Bosch washing machine (Maxx) on recommendation from an electrical retailer who claimed Bosch washers are excellent- and later found out this is the UNDERSTATEMENT OF THE CENTURY!
We were very dissatisfied from day 1 - the machine took too long for a normal wash cycle- about 2 hours, furthermore - the washed fabrics came out smelly and full of detergent residues.
This was brought to the attention of BSH Malaysia- their technician (Mr Lee and Mr Tan) were initially very reluctant to even come to inspect the machine, despite the fact that the machine was new and still under warranty. After many phone calls, and calls to the country Manager, Mr Herbert, they reluctantly came to inspect and eventually took the machine back to the factory for repair. Alas, when the machine came back, it did not perform any better.
We then request Mr Herbert to exchange the machine, which he even had the gut to refuse outright (This is terrible customer service and LOOKS LIKE BOSCH HAVE NO WISH FOR ANY REPEAT CUSTOMERS- guess they are banking on advertising to trap unaware consumers). After many phone calls and even trips made to see him personally, he offered to take back the machine at 1/3 the cost in exchange for another machine of the higher range (price offered was 20% higher than retail price at the shop)- we naturally turned down this RIP OFF offer!
Never will we buy another Bosch Machine again - don't ever believe what they advertise.

Hi all,

I gave my FORD for service to the BOSCH authorised service centre Rams Automotive K 12 Ambattur industrial estate Chennai.

General service is 4500 rs
coverage : all oil change , filter change , Fuel injector cleaning , Scanning .

When i gave the car it was in perfect shape and when i went to collect my car i was changed 7500 rs ....
and none of the work was done exept oil change and filter change , the car was not sericed properly and more over when they gave me the car back they informed that the engine is half dead !!!!! how can the engine be half dead when i gave it alive for service , after i came back i found none of the work as properly done and i made few changes and adjustments at HOME and my car is back to normal ..... pls help me i want these ppl to pay for what they did ,... more over the service advisors spoke to me as if iam a beggar asking for money,... these guys took my money for the undone work ,,, and they are shouting at us when we went to get the delivery of the care.... i want to sue them pls help me

Regards
Arun

I HAVE PURCHASED DRILL M/C GSR 7.2-2V ON DT: 29.10.07 UNFORTUNATELY THE CHECK OF THE MC STUCKED AND REST OF FUNCTIONS ARE WORKING PROPERLY. I HAVE GIVEN THE M/C FOR REPAIR TO YOUR AUTHORISED DEALER RAIPUR MACHINE TOOLS KK ROAD, MOUDHAPARA, RAIPUR, DT: 25.04.09. STILL NOW THEY WOULD N’T REPAIR IT AND ALSO NOT RESPONDING THE PROGRESS. THEY SAID THE UNIT OF MC SHOULD BE REPLACED AND BOSCH COMPANY IS NOT SUPPLYING THE REQUIRED PARTS.
AT PRESENT WE HAVE 10 NO OF YOUR COMPANY PRODUCTS. WHEN WE PURCHASED YOUR WORLD CLASS PRODUCT WE NEVER THINK THAT YOUR COMPANY IS UNABLE TO PROVIDE THE SERVICES. AFTER THIS PROBLEM, I LOOSE CONFIDENCE ON BOSCH POWER TOOLS PRODUCTS. I HOPE YOU LOOK IN TO THE MATTER AND RECTIFY THE PROBLEM AS SOON AS POSSIBLE.
ASC CODE : 17002978, JOB NO: 787, DATE : 25.04.09, POWER TOOLS PART NO : 3601J18NL0, POWER TOOLS SL NO:[protected], MFR CODE: 516