Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

There are no BEST AC bus catering to Mulund(w) to Sakinaka. Sakinaka is one of the commercial/office junction and the frequency of non-ac buses are pethatic in the mornings hours and also its really difficult for female/pregnant commuter to travel during morning office hours. Why BEST is not coming up with AC buses catering to Mulund - Andheri (E) Via sakinaka route. There buses to but via Seepz?...

I am Ivan Kotian, Physically Handicap working in Geepee Shipping at Nariman Point and travelling daily from Ambarnath to Nariman Point where in I have to board a bus from CST Depot Bus No.1. I used to stand in a queue to board the bus, but many times people walk so fast in the queue which makes people like me very difficult to catch them and the bus so I started boarding the bus directly without a standing in queue.

All Inspectors...

I, VISHWAS ANNAPPA DESAI , CONSUMER NO.[protected]*9 ELECTRIC METER NO.E863051 ON ADRESS 23/5 B.D.D. CHAWL N.M. JOSHI MARG MUMBAI,400013. I GETTING EXCESS ELECTRIC BILL SINCE LAST FEW MONTHS WHICH IS BEYOND MY CONTROLL .PLEASE CHEAK METER OR BILL....

Bus no As-461 (Borivali West to Mulund) is regularly late despite two buses waiting at the depo, but the bus still never leaves on the stated time schedule. The queue gets so long that one bus is not sufficient to accomodate the crowd, we get vague replies if complained at the depot window.
The condition of the bus is so bad that its as good as non ac bus, the speed of the bus is slower than cycle when it goes over the bridges....

Sir

This is to bring to your notice that the BEST bus no 523, which has last stop at vashi station did not hault at Asian Paints bus stop at bhandup on its way at evening 9.45pm. even though me asking bus driver to stop.The BEST BUS Details which i could collect are mentioned below:
Bus no : 5052
BUS NO: 523
COMMUTES BETWEEN:Dindoshi Agar to Vashi bus Dept.

TIMING: LEFT from bhandup station...

best bus conductors o[censored]pper deck are purposely not allowing the passengers to enter the upper deck area by standing at the upper deck entrance hence blocking the passage and encouraging the pick-pocketers who knows to take advantage of crowded Bus near Entrance .In this way at bharatnagar bus stand many of my colleagues mobiles are pickpocketed when buses are arriving from kurla.Pl.take action against these conductors who may be hand...

Hello,
I was travelling in bus no.185 from Hiranandani stop to John baker stop. driver did not halt at John baker stop . so i told him that there is halt for this bus at john baker stop. he kept arguing and dropped the passengers at next stop.this incidence occured at 10.00 am on 28 July 2010.
Already BEST is planning to raise ticket fairs,frequency is low (which i realise will never be taken care of) and to add to that, if...

The frequency of A S 1 Buses starting from Thane Cadbury's Junction is NOT AT ALL ADEQUATE.

From 7.30 am to 8.30 am there is a continuous long queu of atleast 45 people waiting for a bus and the present frequency of 15 minutes does not liquidate the long queu. At any given time there are 45 to 55 people waiting in queu to board the next bus which arrives only after 15 minutes IF it is not late as usual.To add to our woes...

Dear SIR / MADAM / ALL ,

There was no service available for two hours i stood for a particular buus which runs from mulund to nerul & back i was waiting for two hours in vashi. ( BUS No. AS 512 ) i appeal GM OP Gupta (BEST) to look into this matter plz find some alternative to it where a person has to stand for 2 hours after paying BEST in advance . & specially see to it that people at MULUND CHECK NAKA DEPOT Behave...

Bus route no.391 which operates between Khindipada to Mulund Railway Station (West). For last few days, the bus service to mulund station in morning peak time i.e.8.30 am to 9.30 am has been deteriorating. After 8.40 am nearly for 20 minutes no single bus come. After 9.00 am buses start coming from Khindipada which are obviously get overcrowded within first two stops and does not halt on further stops. It is not so that buses are short, between...

Ref: AC Bus No. MH01 0064,
Route: Navi Mumbai to Borivali(14th July 2010).

There is this bus driver of Bus No. MH01 0064 of Best AC bus, who closed the door on me which has hurt me very badly in my shoulder. On top of that this driver gets on a fighting mood when complained and pretends to have done right.

Request to take action against such drivers who tends to think they are doing a favor driving public...

I do not where to approach for suggestion BEST Bus route extension, so giving it here. pl forward to BEST.

I'm a regular commuter since last 11 yrs. on BEST bus route 501 ltd. and get down at chembur camp.
As all o[censored]s know b'coz of monorail work here bus routes are changed and commuters are facing trouble of changing bus thereby increase in travel time in office rush, wasting time too.

My suggestion...

I have been taking AC Bus ( AS - 422 ) from Mulund Check Naka - LBS Road) to Andheri and Back since last one year. The service for this route till last month was good but since month of May and in particularly in the month of June 2010 it has deteriorated. The major issue what we face is of breakdown of the buses on the way ( in last one week 4 times) wherein the passengers have to choose for the other mode of transport with an additional...

We Need more new AC bus routes with great frequency from ghatkopar station west to mumbai and navi mumbai....

BEST has started a range of AC buses which is really an appreciable initiative. But AS 5 which travels between Thane Cadbury Junction and MTNL Store of BKC has a very ery less frequency. Charges of these buses are almost 3-4 times of the ordinary buses but due to the low frequency of the buses these always go full from the starting point. People who get into the bus at the immediate stop of the starting point have to go standing whole the...

I am consumer of above mentioned AC Bus - AS 2 (Dahisar to Backbay depot) & and AS 4 (Oshiwara depot to Backbay depot). I used to get in at [censored]ladevi Stopage (Mahim). In the morning, during 8.00 A.M. to 9.30 P.M. all the buses coming are over crowded. One could not get a seat before Haji Ali or Pedar Road, however, in most of the days even standing is much more painful. The passengers seated also feels lot of trouble while getting down.br...

Hi,

I am Mr. Ganesh and travel by new Bus No. 454 from Inorbit Mall to Shivshahi Prakalpa, Goregaon East. What I observed is Conductors of Evening Buses (6 pm. onwards) takes short route till Dindoshi depot and returns back, without going further till last stop(Shivshahi Prakalpa). Hence, we have to get down Half way at Dindoshi Depot and wait till other bus comes.

Driver & Conductor gives the excuses like...

Hi All BEST bus passengers.
It was my worst ever experience with the BEST. I stay at andheri and planned with my wife to visit Mahalakshmi temple and Siddhi Vinayak Temple.
We took the Rs 20 ticket and on our way back got down at Bandra West Gaite galaxy stop. The next bus came (31 Exp) which had 3 or people all from BEST in it and as we got in I showed the ticket to the conductor, he took my ticket and demanded that i pay him...

It is to bring to your notice that the 385 Bus are never on time. Normally it is in intervals of 15mins but we have to stand at the bus stop for almost 60-80 mins for the bus. I take the bus from Glass Factory to Doordarshan everday.

Take the example of yesterday incident where we were standing at doordarshan bustop from 0550pm to 0715pm and there was not a single 385 bus which had come during this time. We have to take cab...

This is to bring to your notice the rude behaviour of the driver (ID no 61379/2) Bus no MH 01 l 8229 of route no 35 from Marol maroshi depot on 7th May 2010 & Sunday 30th May 2010, On 7th May 2010 me & my sis-in-law were boarding the bus from front door at the parle signal, at that time the driver shouted loudly at us saying cant you all see the back door, in a teasing tone followd by bad words, later on near the airport area due...