Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

Subject : To start frequency of Bus no. 201, 200 28, 38 or 81Ltd from
Morning 6.40a.m to 7.00a.m

Respected Sir,


I, Mrs.Shaila Shaikh, a resident of MAHIM (L.J.Road, Mahim), I had a small query on behalf of all the parents and morning school going and also college (Linking Road) going children. there is no frequency of bus no 201, 200, 28, 38, and 81 LTD from mahim church route in the morning(6.30a.m to 7.00a.m) All the Bandra n Linking road going children have to literary struggle for the bandra bus (No. 56 or 51 )which becomes so crowded that sometime the children are in and the parents are left out (timimg of the peak hour is morning 6.40 to 7.00) We the parents and the childrens will be obliged if you could start with any of the above two buses i.e ( bus no. 201, 200, 81Ltd, 38 or 28) from morning 6.40 to 7.00. I hope our request will be heard and the facility will be given to us ASAP.

Thanking you,

Mrs. Shaikh

There are no BEST AC bus catering to Mulund(w) to Sakinaka. Sakinaka is one of the commercial/office junction and the frequency of non-ac buses are pethatic in the mornings hours and also its really difficult for female/pregnant commuter to travel during morning office hours. Why BEST is not coming up with AC buses catering to Mulund - Andheri (E) Via sakinaka route. There buses to but via Seepz?

I am Ivan Kotian, Physically Handicap working in Geepee Shipping at Nariman Point and travelling daily from Ambarnath to Nariman Point where in I have to board a bus from CST Depot Bus No.1. I used to stand in a queue to board the bus, but many times people walk so fast in the queue which makes people like me very difficult to catch them and the bus so I started boarding the bus directly without a standing in queue.

All Inspectors (T.C.) at the Bus stop No.1, are very generous with handicapped people like us that they allow us to board the bus without standing in a queue. But today 25/08/2010 at 9.00 a.m., one Assistant Traffic Officer did not allow me to board the bus and he told me that from the starting point you are not allowed to board the bus without standing in a queue and you have to stand in a queue and he was so rude that I felt very offended by his rude behaviour & remarks in front of all the people around the bus and he kept on grumbling, criticising all the handicapped people without any mercy.

I wanted to know his name as no name plate was tagged on his shirt and I had to lodge a complaint, so I asked Mr. More (Incharge Inspector T.C.) about his Identity but he told me you better ask Assistant Traffic Officer himself. So i went to him to ask his name again he started abusing me and he told that in the depot there are only two Assistant Traffic Officers and when you complain they will come to know. I dont want to tell my name, do whatever you want and he kept on grumbling and made a tamasha that everybody was looking at me.

I am travelling from CST to NCPA, Nariman Point since 20 years and Ihave not come across such a indiscipline & abusive officer in my life and for your information he has even been seen screaming and abusing around everybody including ladies.

My question is that :
1. Is this the way the Officers represents the BEST ?
2. Is this the way BEST Assistant Traffic Officers behave with Handicapped People?
3. Is it that can any Assistant Traffic Officer abuse harassed people of the society ?
4. Is there anybody who can bring such people in the book by taking strict disciplinary action that no such incidents should happen again to any of the Handicapped Person

If strict action is not taken against these Officers then Handicapped people like us will be living an uncomfortable life

IVAN KOTIAN
MOB: [protected]

I, VISHWAS ANNAPPA DESAI , CONSUMER NO.[protected]*9 ELECTRIC METER NO.E863051 ON ADRESS 23/5 B.D.D. CHAWL N.M. JOSHI MARG MUMBAI,400013. I GETTING EXCESS ELECTRIC BILL SINCE LAST FEW MONTHS WHICH IS BEYOND MY CONTROLL .PLEASE CHEAK METER OR BILL.

Bus no As-461 (Borivali West to Mulund) is regularly late despite two buses waiting at the depo, but the bus still never leaves on the stated time schedule. The queue gets so long that one bus is not sufficient to accomodate the crowd, we get vague replies if complained at the depot window.
The condition of the bus is so bad that its as good as non ac bus, the speed of the bus is slower than cycle when it goes over the bridges.

Sir

This is to bring to your notice that the BEST bus no 523, which has last stop at vashi station did not hault at Asian Paints bus stop at bhandup on its way at evening 9.45pm. even though me asking bus driver to stop.The BEST BUS Details which i could collect are mentioned below:
Bus no : 5052
BUS NO: 523
COMMUTES BETWEEN:Dindoshi Agar to Vashi bus Dept.

TIMING: LEFT from bhandup station at around 9.40pm
DATE: 29TH Jul'2010

Kindly take necessary action..and revert me as early as possible.You can contact me on my below mention contact number for further details.

Regards,
Jagdish Khedekar
ph# [protected]

best bus conductors o[censored]pper deck are purposely not allowing the passengers to enter the upper deck area by standing at the upper deck entrance hence blocking the passage and encouraging the pick-pocketers who knows to take advantage of crowded Bus near Entrance .In this way at bharatnagar bus stand many of my colleagues mobiles are pickpocketed when buses are arriving from kurla.Pl.take action against these conductors who may be hand in gloves with these pickpoketors t

Hello,
I was travelling in bus no.185 from Hiranandani stop to John baker stop. driver did not halt at John baker stop . so i told him that there is halt for this bus at john baker stop. he kept arguing and dropped the passengers at next stop.this incidence occured at 10.00 am on 28 July 2010.
Already BEST is planning to raise ticket fairs,frequency is low (which i realise will never be taken care of) and to add to that, if the bus drivers are not not going to halt at the destined stops, it only adds to our troubles in the over crowded public transport

The frequency of A S 1 Buses starting from Thane Cadbury's Junction is NOT AT ALL ADEQUATE.

From 7.30 am to 8.30 am there is a continuous long queu of atleast 45 people waiting for a bus and the present frequency of 15 minutes does not liquidate the long queu. At any given time there are 45 to 55 people waiting in queu to board the next bus which arrives only after 15 minutes IF it is not late as usual.To add to our woes there is also a constant traffic jam at Cadbury junctin which further compounds our problem.

Kindly increase the frequency of buses, so there are buses leaving Cadbury junction every 10 minutes. We are sure no bus will leave without 10/15 standees. This frequency needs to be kept up between 7.30 am to 8.30 am which we feel is peak hour.

Kindly do the needful.

K S. Panveliwala.
Ganesh Bhavan,
Thane.

Dear SIR / MADAM / ALL ,

There was no service available for two hours i stood for a particular buus which runs from mulund to nerul & back i was waiting for two hours in vashi. ( BUS No. AS 512 ) i appeal GM OP Gupta (BEST) to look into this matter plz find some alternative to it where a person has to stand for 2 hours after paying BEST in advance . & specially see to it that people at MULUND CHECK NAKA DEPOT Behave like a humans.

Dt: 22/07/2010 . (BUS AS 512 ) no bus was available between. 13.10hours to 15.30hours

Bus route no.391 which operates between Khindipada to Mulund Railway Station (West). For last few days, the bus service to mulund station in morning peak time i.e.8.30 am to 9.30 am has been deteriorating. After 8.40 am nearly for 20 minutes no single bus come. After 9.00 am buses start coming from Khindipada which are obviously get overcrowded within first two stops and does not halt on further stops. It is not so that buses are short, between 8.30 am to 9.00 am, we see number of buses going to Khindipada bus very few return back before 9.00 am and after 9.00 a.m.buses start coming one after one hardly keeping any distance between them.
Request BEST officials to look after it and solve the problem.

Ref: AC Bus No. MH01 0064,
Route: Navi Mumbai to Borivali(14th July 2010).

There is this bus driver of Bus No. MH01 0064 of Best AC bus, who closed the door on me which has hurt me very badly in my shoulder. On top of that this driver gets on a fighting mood when complained and pretends to have done right.

Request to take action against such drivers who tends to think they are doing a favor driving public transport. They should be scraped of their jobs for few days to make them understand.

I do not where to approach for suggestion BEST Bus route extension, so giving it here. pl forward to BEST.

I'm a regular commuter since last 11 yrs. on BEST bus route 501 ltd. and get down at chembur camp.
As all o[censored]s know b'coz of monorail work here bus routes are changed and commuters are facing trouble of changing bus thereby increase in travel time in office rush, wasting time too.

My suggestion on behalf of all commuter who regularly travel from navi mumbai route of BEST BUS NO 519 GHANSOLI TO DEONAR can be extended upto chembur camp,ZAMA chowk. Hence all we will be thankful to BEST.

Like me, hundreds of hundreds commuters daily travel from navi mumbai to chembur. They get down at diamond garden signal catch another bus and go to chembur camp. Many residents are from Ghansoli, Koparkhairane to vashi, vashi- diamond garden- and again to chembur camp. We do this journey changing buses morning and evening daily. Now we are really tired of this.

Please please please extend this route, it is very easy for BEST. It's less than 5 minutes from DEONAR TO CHEMBUR CAMP if same bus is extended. but by changing the bus as I have mentioned it takes 20 minutes.

I have been taking AC Bus ( AS - 422 ) from Mulund Check Naka - LBS Road) to Andheri and Back since last one year. The service for this route till last month was good but since month of May and in particularly in the month of June 2010 it has deteriorated. The major issue what we face is of breakdown of the buses on the way ( in last one week 4 times) wherein the passengers have to choose for the other mode of transport with an additional expenses being most of the passengers are monthly pass holders.
I feel that these buses are not maintained properly during their maintenance or buses are not ment to ply in Indian roads.

Also requests you to increase the no. of trips for this bus.

I would be grateful if BEST can start AC Bus Service from Thane to Andheri and back as their are many passengers who travels in this route.

Regards

Narsinha Deshpande
Thane

We Need more new AC bus routes with great frequency from ghatkopar station west to mumbai and navi mumbai.

BEST has started a range of AC buses which is really an appreciable initiative. But AS 5 which travels between Thane Cadbury Junction and MTNL Store of BKC has a very ery less frequency. Charges of these buses are almost 3-4 times of the ordinary buses but due to the low frequency of the buses these always go full from the starting point. People who get into the bus at the immediate stop of the starting point have to go standing whole the way till thane beause almost all of the passengers go till thane. Same is the case in the mornings. Buses are full at cadbury junction itself. People even travel standing from the starting point of the buses. There is a tremondous need of increasing the no of buses in the peak and rush hours. After paying such a heavy amount of bus pass, if passesnger still has to travel standing, it is a major major reason for dissatisfaction among them. Also, some of the drivers of these buses are very rude and ignorant.

I am consumer of above mentioned AC Bus - AS 2 (Dahisar to Backbay depot) & and AS 4 (Oshiwara depot to Backbay depot). I used to get in at [censored]ladevi Stopage (Mahim). In the morning, during 8.00 A.M. to 9.30 P.M. all the buses coming are over crowded. One could not get a seat before Haji Ali or Pedar Road, however, in most of the days even standing is much more painful. The passengers seated also feels lot of trouble while getting down.

The present frequency of above buses are 25-20 minutes, but most of the times some buses cancelled which aggravate the problem. I suggest / request you to increase the frequency of the above buses particularly in the morning hours at an interval of 10 minutes instead of present 15-20 minutes. Please acknowledge this complaint cum suggestion at my e-mail ID - [protected]@gmail.com.

Thanks & Regards,

(Kumar Nawal Kiran)
Senior Grade Officer in State Bank of India working at The Arcade, World Trade Centre, Cuffe Parade, Mumbai.
Residence at Mahim, Mumbai.

Hi,

I am Mr. Ganesh and travel by new Bus No. 454 from Inorbit Mall to Shivshahi Prakalpa, Goregaon East. What I observed is Conductors of Evening Buses (6 pm. onwards) takes short route till Dindoshi depot and returns back, without going further till last stop(Shivshahi Prakalpa). Hence, we have to get down Half way at Dindoshi Depot and wait till other bus comes.

Driver & Conductor gives the excuses like they have to reach back to SatBungalow at 9 pm. But I don't know, how 2/3 buses after 6 pm. have to reach SatBunglow at 9 pm, as only one Bus will get started from that place at 9 pm. (And not 2/3 Buses).

It seems that Driver/Conductor have made such excuses just to reach at there places earlier, by dropping other passangers Half way in between.

I request You to pls. pay attention to this issue. Thanks.

Hi All BEST bus passengers.
It was my worst ever experience with the BEST. I stay at andheri and planned with my wife to visit Mahalakshmi temple and Siddhi Vinayak Temple.
We took the Rs 20 ticket and on our way back got down at Bandra West Gaite galaxy stop. The next bus came (31 Exp) which had 3 or people all from BEST in it and as we got in I showed the ticket to the conductor, he took my ticket and demanded that i pay him the bus fare and that this ticket is not allowed in the Exp bus, the bus just took off say almost 5 seconds from the stop, i told the conductor nicely to ring the bell so that we can get down and take another bus, he refused to ring bell and give my ticket and insisted me to take tickets. After requesting him for 5 to 6 times , i had to shout at him and he and his colleagus in the bus stated that they should take me to police as i am refusing ticket, i wanted to get down as this was not the bus i wanted to travel and had mistakenly boarded for which i had inmmediately requested that i want to get down. It was shocking that i was forced to take a ticket and not allowed to get down. I am pasting the details of the same in this email. The conductor was very rude and sarcastic.The ticket numbers that he issued me were[protected] and[protected] this was the bus going towards goregaon West. The conductor batch number is 18420 and the bus number was MH 01 AD 0679, the travel date was[protected] at 9.45 am, whats going to happen with other and senior citizens

The way he spoke to me and my wife, if his wife would have been in the bus she would have slapped him or would have asked god to forgive him for the crime he has commited.

I would want to see, that this does not happen with other brothers and sisters specially with any senior citizens.

Please take out some time to coach the crackpot conductor and if possible take some actions

I would really apprecaite if some thing happens and some action is taken.

It is to bring to your notice that the 385 Bus are never on time. Normally it is in intervals of 15mins but we have to stand at the bus stop for almost 60-80 mins for the bus. I take the bus from Glass Factory to Doordarshan everday.

Take the example of yesterday incident where we were standing at doordarshan bustop from 0550pm to 0715pm and there was not a single 385 bus which had come during this time. We have to take cab from doordarshan to Khodadad Circle so that we can get other bus options.

Also please note that there is no frequency of 385 buses from 0845am to 0940am we have to stand everyday at the stop. Even it has happened that after such a long wait the bus driver didn't halt at the Glass Factory stop and he stopped the bus few distance away so that the passengers can get down.

Is this the way the public transport department are giving the services to the passengers. Request you to kindly look into this matter as the conductor of the buses have informed us that other bus conductors and drivers do timepass at the bus depot. This I have observed at Dr Kurne Chowk (opp to Siemens-Worli), Where I have left the office at 0630pm and i saw 385 bus standing at the Depot so I thought i will get this bus but I was standing at the stop opposite to Mahindra from 0630pm and 0730pm and when I checked at depot department they said that they take a 1 hr break.

Taking break is not bad it is required for every human, but it should be for limited minutes.

Hope this is considered and action taken for the same.

Ms D'Cruz