Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

I am Stay In Govandi. Everyday I used To Travel By The Bus. In Mumbai Everyday Passengers Are Increasing But Bus Frequencies Are Too Decrease. I am Travelling From Govandi MAHADA(Gautam nagar) To GHAKOPAR PIPELINE. in MAHADA bus Stop No BUS Drivers Are Stopping The Bus In The Stop. I am Requesting To u That Plse. Prvide good service.

BUS DIDNT HALT at the ASSIGNED STOP & TOOK A DIFFERENT PATH AS PER DRIVER AND Extremely rude behavior from conductor(5481)
To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 523, starting from Airli Depot came late at 8:50 which was supposed to come at 8:25.And when it was supposed to stop at seepz the driver took the flyover bridge and took the bus on the jogeshwari link road.When we asked for an explaination the conductor told that there was a traffic on the road so he took the flyover bridge.We told that at least he should intimate us before taking such decision.This decision when was questioned the conductor (5481) started talking in rude behaviour with us.He started arguing with us( continuing his rude behaviour )ans he told us that he told us to get down on the Jogeswari flyover.He was not at all bothered about his behaviour when we told him that he should be polite and should have stopped bus at BEST stop instead of any spot he desired. The BEST BUS Details are mentioned below:

BUS NO: 523 -for Dindhosi from airoli
COMMUTES BETWEEN: Airoli DEPOT - Dindhoshi depot
Conductor CODE: 5481
TIMING: LEFT THE airoli DEPOT AT 8.50PM
DATE: 29TH SEPTEMBER 2009

The sad part is that conductor didnt pay any heed & didnt even apologized on his behaviour instead his tone was very loud & his language was harsh & abusive.this could have happened to anyone and it took extra 15 minutes to come at seepz stop for getting a bus for station.
Kindly take necessary action..

Contact me for further details.
regards
Sandeep Mhatre

Dear Sir,
We are victims of BEST Bus Drivers and Bus Conductors brutal behavior.
Introducing to you, I’m Harmit Panesar from Mumbai. I always leave my office by 10:00pm and reach bus stop to catch bus at 10:30pm. I often change my bus from Jogeshwari/ Dindoshi/ Thakur Complex etc.
I want to highlight a recent event that I witnessed on 24th Sep 09s Bus Number: MH 01 6729, running from Dindoshi and Bhayender 708 around 11:20pm.
I boarded this bus from Thakkur Complex, Kandivali, Mumbai around 11:20pm. I was at seat. After few bus stops we were about to reach Ratan Nagar, but as usual the bus driver didn’t halt at that stop (especially at night; after 10-11 they don’t halt easily SIR). As frequency is at less this time, one of the passenger chase the running bus for a while and happen to get into it.
As expected he started debating with the Bus Conductor for not stopping the Bus. I was astonish to see that the Bus Conductor had given him all kind of bad words and cursed him like hell. When passenger said that you better take this bus to police station, Conductor replied that we are Government employees and Police men cannot put us in fault.
This debate continued….
Latter we crossed Dahisar Chechnaka. Now the Bus was passing through the Check Naka Police Station where suddenly the Bus Conductor started to hit that passenger. Coz of Government delicacy, he didn’t hit back. But the Bus Conductor continued beating him and had through him out of the Bus. There were Police Men also who didn’t take any action. Sir, Bus Conductor had a good time in beating him and was commenting inside the bus that they have power.
I sincerely want you to look into this matter. As it’s often at night where they don’t halt at respective Bus Stop, before the passenger boards the bus – the start driving, misbehavior of Bus Conductors, rash driving, breaks signal guidelines etc.
We will definitely appreciate on the necessary actions taken by you as we want to use BEST BUS regularly.
Regards,
Harmit

To

The General Manager
BEST UNDERTAKING
COLABA.

I am a resident of malad west and daily takes bus from malad station to my residence & back at mith chowky.most of the buses which ply are from malvani depot.Lately BEST has started running on this route old buses which have been discarded from Mumbai City Routes.

These buses are large in size but have narrow corrdors due to which even two people cannot stand next to each other anad only one standing line is possible adding up to the woes already faced by us due to extreme rush.Pls udnerstand the position of LADIES AND OLD PERSONS.

Are we not human beings that old buses are introdueced in our rourtes.use it in posh area like peddar road,warden road,etc.why not .because rich people stay there and there will be a uproar.Also Roads are congested due to heavy traffic and these large buses add up to the problem.the space to get down is also narrow. Thus the already affected frequency of buses is still more affected.

pls immediately have these buses removed from our route as it is causing lot of inconviencen to passengers.i am ready to meet the top brass of BEST.

Regards

Narayan

Hi

I have spoke to Mr. Vijay Bodkar regarding the stop which is there but not shown in your system due to this 1 of my collegue pass had been taken by the conductor of 224 bus her pass no is 40040809 as there is a stop anyway if we buy ticket from this stop or from mithibahi the cost is same rs.6/ as the fare is same to pass fare will be also same so please look into the matter and do the needful

Note :- As my collegue had already taken pass and now why she should buy a ticket when she had already paid for the same so I request to please do the needfull and send some SMS on her mobile no [protected] that she can produce the same arrange for the pass with no extra charge as this is your system fault not our.

Thanking you
shafiq khan
[protected]

Bus # 459 moves from Malvani depot to Mulund
and sorry to say the frequency of this bus is very poor - especially
during peak office hours. This is the most unreliable and irregular bus I have ever
faced in my life.

in the morning I take bus at Charkop naka around 7.50am. Usually fm 7.50 to 8.05 am
there are 2 buses ( both are mostly packed). Now a days, I see that fm 7.50
to 8.20 or 8.25 there is no bus and then 2 buses come together and both of them
are packed -- public hanging out of the bus. Why is it so that early morning- we have
face the problem of buses? is there any shortage of buses?

Bus problem is faced in the evening also but now atleast you have an excuse of
TRAFFIC on road. But what about mornings?

459 is the only bus which moves from WEST malad to East goregaon highway
If you route bus # 359 on the 459 route ( highway route), atleast people getting
down at Goregaon SV road, Pravasi, hub etc can comute by 359 and thereby
the crowd of 459 will be reduced.

U can also start 459 buses -- To and Fro - SEEPZ. this is also help to control the crowd.


Please look into this matter urgently.

PS : please keep the tab of bus # 273 leaving during the morning period. while we wait for 459, 7- 8 #273 buses pass by. Out of these - 4-5 are always empty. is there any need of so many 273 buses? why do we spend our resources on unwanted buses?

Few months ago, BEST has started a new Bus # 709 from Magathane depot (Borivali) to low off the crowd on 709 bus from Bhayander & 309 from Gorai. However, from the last 15 days, it seems that the bus has been STOP, whcih waste half or 45 mins on the Bust stop as their is no other bus other than 309 & 709 from Western Express highwayBorivali to Andheri J.B Nagar/Chakala. Please look in to this matter seriously or increase the bus frequency.

Await fro the reply at the earliest

This is to Point Out The Irregularity By B.e.s.t Bus Service Of 249/251 Bus Plying From Andheri To Yari Road.
Thae Yari Road Depot Where All this Bus HAllt HAve Become A leasure Place For All The Bus Driver & Conductor They all Gather Here And Start Their Talks & Not thinking Of the poor passanger, Students, Job going People Who Are Waiting For The Bus TO Raech Their Destinantion AS soon as possible..
Not Only This The Haed Incharge Of all This Conductors/driver i.e T.T.E Is also involved with them.
when the passanger go to complaint about the poor Service They Are Being Replied Very Harshly That "Nahin Chalana Hai Jaoo Joo Karna Hai Woh Karlo"..

I am a regular commuter of BEST bus for the route no 340 which goes from Ghatkopar Station to Andheri. There is a group of 20 to 25 reckless people who are very much trouble to the commuters at Ghatkopar station in the bus queue for 340. They have their 1 friend standing in a queue & all the others join that person one by one without thinking that they are entering in the middle of the queue & there are other people who are leaving home early & stand in the queue to reach their office on time.
TC standing over there asks other people not enter in the middle & stand in a proper queue but overlook this group. When the other commuters asks the TC that why he is not taking any action against this group & instruct them to come in queue he replies that its commuters duty to tell that.
Many regular commuters ignore them as that group of people is so indecent that they behave weirdly & come to fight as if they are doing the very right thing.

I hope this will be considered really seriously & action against it can be taken to give commuters some sigh of relief by saving their time atleast 15-20 min each day. Where in commuters like me who spend 2 hours nearby to reach office one way has to wait for the bus for atleast 20-25 min normally but because of this group of people who come later than us with a leisure time & board the bus before us because of which extra 15-20 mins are wasted

Respected Sir/Madam,
I Priyal Nishar work near Andheri, Nalco. It has really been difficult to travel from & to Vakola Bridge & Andheri Nalco Bus stop during these 9 months of my job. I travel through 181 or 449. But there has been no proper frequency of these buses and not even proper timetable of these buses. Some time there is not even a single bus from 9.00am to 9.40am. & if luckily the bus come (181). generally it is full, so the driver does not stop at our Vakola bridge stop. I also have a 3 month buss pass which idsalmost a waste because half the time i have to travel through rickshaw. which makes our travelling very costly.
Kindly make a note of these problems by me & many such common travellers travelling in the same common route. Please keep aproper distribution of buses. Soour travelling becomes a comfortful.
Thanking You
Priyal Nishar.

I am travelling daily from andheri ( Railway station west ) to seepz by AC bus.
BEST has stopped A415 and forcing people to travel by BRTS422 only.
BEST site www.bestundertaking.com is showing the ticket rate should be Rs.10 for BRTS422.
But BEST is charging 15 Rs for Andheri station to Seepz.
Either BEST should provide correct fares on web site or they should issue tickets as per rate displayed in web site.

My name is Madan, i taken a bus no 8306, route No 513, from Vashi to Electricity board(conductor charged me Rs.6), while i am getting down at electricity board, i was checked by the ticket collector Name B P Sawanth(BC-196661).He said to me that you are over travelled and collected a fine of Rs 66(Chalan no 3123).Travell date:1.3.2009 time :10:00 PM

My question is how i am responsible for this?what ever conductor has issued the ticket i have taken it.

Mr B P Sawanth(BC-196661) is saying that its you fault and he had abused me and talked in racist manner.

Please take corrective action aginst the conductor and B P Sawant; whoever is responsible.

I am a regular commuter from Ramwadi busstop on Jogeshwari-Vikhroli Link Rd, and it has been often noticed that Bus Nos 523, 524, 461, 459 commuting on this route dont take a halt at Ramwadi bus stop even when passengers/commuters show their hands for halting the bus. and even if the bus stops, the conductor has so urgency to ring the bell that hardly two or three commuters get in.

Some quick action has to be taken in this case.

I am a regular passenger of Bus no. 421 commuting from Ghatkopar to Filter pada.
My complaint is that there is no particular system in which public get in the bus from the bus stop at Ghatkopar, before the bus arrives everyone stands in the queue: a standing queue & a sitting queue, but as soon as the bus comes everyone just rushes to enter in first which results in a big mob. Also the TC appointed for the bus stop is never on duty.
By chance once he was there but controlling traffic and not the people, I went up and asked him that why was he not doing his work, he replied back by saying that i will handle the traffic and not the queue i[censored] make 3 lines and just walked away.
Now whose job is it to ask people to stand in a queue.
Its the same in the evenings, the driver doent halt the bus at the stop even if there is place for the people to get in, and we are left standing at the bus stops for hours.

Yesrteday 29 Jan 2009 at 11.45pm a bus no 2406 leaving for Bandra (505) from CBD bus depot, but the bus arrived in depot had not stopped in the depot and started leaving.
Meanwhile my two collegeus where trying two get in the bus but the bus driver had not stopped the and they both would have being got injured and there baggage(heavy truck machine) would have fallen on there leg leading two big accident.
I had lodge the complaint in bus depot CBD Belapur but they showed no positive reponse.
So plese help me out with the situation, we had also being filing the complaint in CBD police station.

Contact Jayesh Koli:[protected].

Thanks & Regards,
Jayesh Koli.

We board our bus from Agarkar Chowk (Andheri East) Station - Route No. 333 to New Quarters. Bang adjacent to this bus stop, is another bus stop of 308 going till Sahar. Now the problem starts when the queue at 308 is very long and simultaneously the queue at 333 is long too. Commuters travelling in 308 can avail any bus that halts at that bus stop as many commuters alight at Chakala. But the commuters at 333 route can avail only that bus since it takes them right till New Quarters, as this is the only bus which takes us there, there is no other bus service till our destination.
When 333 bus arrives, it is normally halted at 308 bus stop as there is no particular bus shed for 333. Commuters who normally wait for 15 to 20 minutes for bus no. 333, cannot board the bus as commuters from 308 try to push themselves in. We at 333 are pushed and stamped when we try to make our way in forcibly.

We urged few drivers to stop the bus only at 333 bus queue but they start abusing and fighting with us and say that all this happens at the bus stops and it is not their duty to take care of all the rules. We also requested the conductors to atleast stand near the rear steps so that commuters from 308 queue are not able to board this bus before us. But even the conductors were rude to us saying that they do not have time for all that . They also commented that why dont we travel by autos rather than travelling by buses.

Is this the way the drivers and conductors should behave with the commuters? Arent they given any training in communication?
Why cant they see their family members in us?

Its our earnest request to please give them special training as to which bus should be halted at which stop. Also they should be trained to speak politely to commuters.

Thanking you,

Today on 8th of December 2008, when I boarded the best Bus # 368 the conductor was arrogant and inhuman that he didnt even stop for a second for me to board in properly, I could have had a major accident, . the Driver # is 90228 (Bus # 368 MH-01 LA 5864). And when I asked him why he did that he didnt answer nor even paid any attention towards me as if he didnt knew anything about this. Why our own Indians treat their people in this manner....

sir/madam

In the night, (on 08/10/08) at 1 am, I was returning from malad station to my home via rickshaw via route dafftary road near kurar police station . THe BEST Bus 624 was unnecesery overtaking to the rickshaw and The BEST driver was driving the bus very rashly and he was trying to push rickshaw and i was sitting with other three passangrs in rickshaw .Due to his mistake the bus could collide with a rickshaw just passing by and this would have been even worse and nobody took an account of this, the driver did not apologise and he was unncessery argumenting with us at Ramesh hotel bus stop or so and started driving again in the same way . I think they are used to it as they didn't even talk properly to the passengers and We could not expect this type of services from BEST public service . So request you to look into this for safety of people.

The bus number was --> MH01-LA-6106
TIME ---->> Around 1 am in the night
Available route : From poddar park malad station to Appapada, kurar
Date & Time : 08/10/2008 1 am

Today (18July08) at 9.25am, a BEST bus nos MH01 L 8109 carelessly allowed the bus to move backwards and smashed my car headlight. This happened in front of Marol Maroshi Fire station. The bus was parked at the bus stand and I was waiting behind the bus with a distance of 3feet between bus and my car. Before moving the bus forward the driver carelessly allowed the bus to move backwards. So my headlight and bonnet were damaged. The approx repair charges will bea minimum of Rs.5500/-. Please help me register a complaint with the right authority and take action against the bus driver.