Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

Bus - 37
Bus No - MH01 L8310
Code - 8146
Stop - Shivaji Park, Dadar
Time - 10:20

The aforementioned bus refused to stop at the bus stop, earlier another 37 number bus also sped away without halting at the stop. The next bus also refused to stop when people started screaming and shouting for the bus to wait did the driver halt but quite a distance away. I am a senior citizen who was standing at the...

There are are many passengers travelling daily from Borivli (W) to Andheri (E) where many offices are located. The buses in the past 388, 488 ,309 have been discontinued. Recently 292 was also discontinued. Inspite of the dearth of buses to Andheri (E) , the frequency of bus 290 has been reduced from the ealier 20 mins to 30 minutes. There are many buses which start from the Poisar depot -277, 278, 203 which are so frequent and are also empty,...

BUS NO: 11 AND 40 DOESNOT COME ON TIME AS WELL AS THEIR FREQUENCY IS VERY POOR............. WE ALWAYS GET LET TO GO IN OUR OFFICE AND CLASSES.
THEY JUST SEND THE LETTER AND MAKE PEOPLE HAPPY.
THEY SPEND THEIR TIME IN JUST SENDING THE LETTER. TELL THEM TO SEND THE BUSES AFTER EVERY 15 MINS.
PLEASE WE KEEP HOPE FROM U.
PLS TAKE ACTION AS SOON AS POSSIBLE.
THANKING YOU
MCOM STUDENT AS WELL AS AN EMPLOYED...

I would like to lodge a complaint against the new conductors who have joined. I took a bus today at around 10.00 am i.e. Bus no. 304 from Kurla Depot, i gave the conductor a 10 rs. note and asked him to give me a ticket to Bharat Nagar and he gave me a ticket of Rs. 7.00 assuming that i have taken a bus from Kurla station. When i took the ticket and i gently told him that the ticket from Kurla Depot to Bharat Nagar is Rs. 6/- and not rs....

Dear Sir,

This is to bring your kind notice that today dt.06/03/2011 we went to Mulund (w) bus depo in the evening between 5.45 to 6.00pm with my family ( Mother -age 55, Faterh Age 64, Son - 4yrs, Son 1.3yrs,my wife Age 25yrs.& my self age 30yrs.) to board the bus No. 458 starting from mulund depo to goregoan the bus had just started from the depo & move a metre i had request the driver to stop the bus as i was with...

Behavior of Bus conductor was rude, I said i am not having 23 rs change......
He said very rudely" Tu chila mat tu bo yahi bus ruk wa deta hoon". I am a woman I was very disappointed with his behavior....I know I am the first person who is complaining like this..But I hope if 2-3 person will do such kind of complains there must be any action against such cases..at least conductor would start speak in good manner.
br...

Dear SIr,

This is not actual complaint against the Bus Conductors nor the drivers of bus route 359.

I am a regular traveller from Amboli to Sakinaka and am writing on behalf of all my friends travelling by this route.

My complaint is that there is less frequency of bus no.359 between 9 and 10. am. Moreover it is over crowded whereby we ladies cannot get in and miss the Bus thereby reaching office...

There is no proper schedule of buses from route of kandivali to borivali bus no. 244 and 286 from kandivali to charkop village, and if the consumers go and ask to the Incharge of kandivali (w) depot near kandivali station conductors and the TC's abusing language and they give the excuses that there are no drivers or sometime they say that conductor has not reported on duty. other point is that ground conductor collects money and give...

Best Bus Driver & conductors Bus No.[protected] conductor No.93607 Driver No.93570 are always in a hurry specially during evening time in Dadar hindmata & sewri area resulting in falling of school children s & parents from the buses.

I have already lodged complaint regarding this to Sewri bus Depot in the complaint book on 21st Jan 2011 at 6.20pm.

I hope an early action is initiated to my complaint....

Dear Sir

On 06th January, 2010, at 7.30 p.m which always work hours time, Bus driver of 340 (Andheri to Ghatkopar) stopped bus at bus stop only for a second to get down the people but that fellow not bothered about that public who were catching the bus, he just start the bus & then one girl fall down & one small boy enterd but his father can't catch that bus & the thing is Bus was almost Empty as compared to...

Yesterday i.e. on 10/01/2011, I went at 6.00 p.m. at Goregaon Bus Depot at Link Road to take the monthly magic bus pass. I stood in the queue for more than an hour and then when my turn came, the pass issuing person closed the counter under the pretext of server closed down. There were approximately 10 persons standing in the queue and the pass issuing person was doing so slow to issue the pass that it took him an hour to issue the pass...

Sir,
I am a resident of mulund.
the issue of new bus is a very unorganized process.the LAN network keeps on failing due to which the line doesnt move.i personally waited for more than 3 hours to remove the pass.in todays life its not affordable for anyone to waste so much time.also they dont issue the pass on the same day.we have to take tickets till we get the pass.also the date given is tentative.also there is a very long...

Most of the BEST buses plying on the streets of Mumbai stop bang in middle of the road, hindering all traffic following it !! Earlier, the TCs or Vigilance staf[censored]sed to make the drivers take the bus nearer to the bus stops. But now it is not so. The cars behind the buses have to stop till the passangers board the bus....

Dear Sir/Madam,

Re : bad performance of Best service rought C-62

Myself staying at Charkop and I am regular passenger of above mention bus. But it seems last 15/20 days service of bus is gone very bad. C-62 buses service from Gorai Depot is within half an hour frequency. Now we waited for the bus by adjusting our time but bus not coming in time if we call to depot we are receiving following message
1....

Hi,
I am daily traveller from Andheri (w) Indian Oil to Andheri Station West. I work at Charni road hence daily take a train from there. I had earlier made a SMART Card for the BEST travel from Andheri (w) Indian Oil to Andheri Station West & used to get it renewed at Opera House. Now with change in your systems you have designated depots only to issue and renew the same. Since I work 6 days a week I reached out to the closest...

Dear Sir/Madam,

This is complaint regarding 303 bus irregularity and their respective drivers and conductors which is running between Mhada Colony Mulund Est to Bandra Terminus. This bus don't have any time, it is coming its own time, some time it will come in 20minutes, some time in 45minutes, and mostly it is not available during morning and evening office time, in office time it always come after 45-55 minutes. Conductors...

DATE :- 23/11/2010
TO
BEST UNDETRTAKING MANAGEMENT,

DEAR SIR,

COMPLIANT NO:1 :-THERE IS NO SPECIFIC LAST BUST STOP AT GHATKOPAR(E) STATION FOR BUS NO: 404 & 406 SO ALL BUS OF 404 & 406 STOP UNOFFICALLY OPPOSITE STATER CABIN OR BEFORE & PEPOLE HAVE TO WALK FOR 50 METERS FOR GHATKOPAR STATION, SO WHEN BEST COLLECT FULL FARE OF RS.4.00 FOR GHATKOPAR STATION...

Bus Route No. 208:
Kindly note that as the above bus route is changed recently, the commuters residing in the areas viz. rajendra complex, corporation bus stop area, shakti nagar, sudhendra nagar, sharda gram, areas, have been deprived off the facility to avail the bus route 208.

The other alternate bus route presently available is only route no, 230 which has a frequency of at least 45 minutes, and is the only route...

take the bus C-43 LTD ( mumbra retibunder to kurla via Airoli) regularly from stop RAjpark at parsik nagar kalwa thane . every day i am charged Rs. 10/- from rajpark to airoli station however on 8.11.2010 the conuctor asked me topay Rs. 12/-towards the fare . on enquiry as to what is the atual fare and the fare chart ,he simply refused to explain and also asked me to get down to fight if i dont agree . on being told that i am paying the same...

Hello sir,
Best bus no 417, frequency is very less, Conductors are mannerless, they dont understand respectful language, I dont understand why so ill mannered people are recruited by best. Todays instance 4th of november. I waited 20 minutes for the bus, it came from suryanagar to vikhroli station for parksite in the evening 8 o clock. It was quit empty the driver halted it much before the bus stop nearly 25meters taking...