Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

Hi ,

I am greatful that BEST is running bus services from Bandra - East to Bandra Kurla Complex ( 310, 303, 217 )and there are quite a few buses and there is a good frecuency of it in the morning.

I take the bus 310 in the morning from the 2nd stop. The surrounding are horrible and in the monsoon you acutally have to walk thourght all the muck . If BKC is such a posh area then the bus stop should be clean walkable....

Hi,
I travel form Mahape to Goregoan and prefer to use 525 because this is the only bus which goes from Highway. However from last 20 days, this bus is not coming on time. There is no schedule followed between 9 to 10 am. Sometime there is no bus for 45 minutes and sometime 2-3 AC bus come together after 1 hr. Daily we saw 525 on another side of road and assume that this bus may came back in 10-15 minute however it never happen. Dont...

there is no bus from 8 am to 8.45 am from Orlem Church To LAxmi Indus. Bus No 210 N 707, now doesnt come from 2 weeks, they have change the bus timing so, from orlem church around 8.20 to 8.30 there more than 20 passengers for bus no 210. kindly give extra bus to start from Orlem Church To Yari Road @ Time Of 8.15 Am Daily, we have to go by Rickshaw Daily, n pay the huge money to them so kindly provied the bus as soon as possible. Me Jatin...

Respected sir

This is regarding the cancellation of as 3 bus stop at maheswari udyan ie king circle.
I travel every day from thane to kingcircle n hav quaterly pass too.
This is causing me n other of my colleges a lot of trouble
Its actually ridiculous to know that as 13 the express bus is going from below d flyover at king circle n not as 3
Plz resume d bus stop
Awaiting your reply as to...

Dear Sir,
I m writing on behalf of all common people who are suffering very badly due to buses not coming on time.
There are 4 bus for the route of Jogeshwari (west) to Malad but none of these come on time and if the bus comes also the driver does not stops at the bus stop.
they run away the bus and all common people are running behind the bus.
please make the frequency of buses regular....

Dear Sir/Mam,

I recently started travelling in BEST BUS from mulund west to andheri east to and fro for 2 months. i am 23 years old. being a girl i think my travelling was horrific. why isnt there a queue to get into d buss especially in the evening hours after 6. v ladies have to fight against men and get into the bus. and you know there are few who just try to physically get in contact with the ladies...

dear sir/mam
my name is chitra gavan n i work in malad ,n live in thane (waghbil) ,so dats y i have to travel thane to borivali station to reach malad daily ,but today Sunday 26 June 2011.as per my routine i m catch the blue A/C bus No. MH-01-AP-0049 from waghbil THANE.after dat when i sit in the bus the conductor (1258) of dat bus come n ask me for the money i gave him 100rs n told him til borivali station after...

This is taufiq ahmed [protected]
I was riding my bike with my wife + two year old boy + 5 months baby towards flora fountain yesterday[protected] at 10.30 pm . At the 30 to 40 speed
Suddenly a BEST driver of route No 24, bus NO MH-01-LA-5019 unnecessory overtaked and tried to press me n to make emergency break n suddenley stopped at the bus stop which was just 1 meter ahead , in which I could have a result of accident with my...

There is a but route numbered 422(non-AC) : Bandra(West) To Mulund
And same route numbered 422 AC bus : Andheri(East) To Mulund

Generally it is seen that when bus number is same, The route for both non-AC and AC are same.

But, Here What is happening is creating trouble for my in my every day travel from my
home(Khar West-link road) to office(Powai-Hiranandani).

As there is no AC...

Dear Sir / Madam,

I want to do complain about misbehaviour of Conductor of Best Bus No. 207 (MH 01 L 8240) between 10.15 A. M. to 10.45A.M. ( Between: Borivli to Kandivli Dhanukarwadi).

In this bus i seat at 10.15a.m.. Conductor name i dont know but i saw the batch. Batch No. i cant saw clear. Which i saw i put (Batch No. 9396). He is very discusting person. He has not way to talk people. When customer travel...

I and my fiance were going to office on bike in the morning at 9:50am at goregaon western express highway, the bus driver dashed us to left side of the road, he was rash driving that he was not aware he might occur an accident or take some one life.

Are this right type of person appointed for providing service to people? This is worst experince of the BEST driver. They are illiterate and do not know how to talk. After an accident...

Hi,

I was harassed and insulted by the bus conductor on my journey from Boriwali west station to Vazira Naka when i took Bus. no. 244 from the station on 30th May 2011. from Chandavarkar lane bustop. Over the issue that i was not carrying Rs. 4 change on me and gave him a Rs.50 note instead.

But after checking my entire bag i genuinely did not find any change so had no option but to request for a change. The...

General manager,
BEST Bus Services,
MUMBAI

I normally travel with BEST bus route# 334.
Today on 20th May 2011 at 08.15AM in the morning, this bus ( MH01- 8213 ) travelling from MAROL-DEPOT to Ghatkopar Station (W) came on bus stop # 9 - "Marol Maroshi Bus Station"... I raised my hand to stop that bus at the stop....but the driver - who does NOT want to have benefits to customers and BEST services...

BEST offers to switch the pass from lower site (Magic Pass) to higher site (Diamond AC pass) but doesn't offer from higher to lower site. When i was went to buy Magic Pass, the authority refuse me to do so and suggest to make another registration for getting Magic Pass of which process will take more 4days and extra additional registration charges....

i would like to make a serious complaint about best buses not halting near bus stop , but at times in the middle of the road causing inconveinenece to alighting and boarding passengers. even with a little gap left the motorcylist zoom past from the left of the buses with no consideration for passengers....

I Nandini Gavas, who resides at Bhandup Pratap Nagar, a daily commuter from Kanjurmarg station to Pratap Nagar Bhandup.

I usually come from office between 10 pm to 10:30 pm to kanjurmarg marg station so that i have to only rely on BEST bus service to reach home safely. I am not the only commuter from this point there are others as well but they might not be aware of the complaint forum or they just dont want to.
br...

WHILE BOARDING BUS NO 403, FROM I I T MARKET STOPPAGE AT AROUND 1:45 PM, (BUS NO MH01 9270) ON 28.04.2011 BUS GOING TOWARDS MAROL DEPOT, THE BUS STARTED FROM THE STOPPAGE EVEN BEFORE MY DAUGHTER AND WIFE BOARDED THE BUS. MY DAUGHTER HAD JUST KEPT HER ONE FOOT AND THE BUS STARTED, WITHOUT THE CONDUCTOR AND THE DRIVER BOTHERING TO STOP THE BUS. THE BUS WAS ALSO MORE OR LESS EMPTY. SUBSEQUENTLY MY WIFE HAS PULLED HER DOWN FROM THE MOVING BUS....

The AC bus service started by BEST is very pathetic. Daily, at Koparkhairane, I would like to board the AS-551 bus which plies between Marol depot and Vashi Rly Stn, and daily I would have to wait for more than 1 hour for the bus. The frequency of the bus is supposed to be 30 minutes. But actually it is more than 60 minutes.

Even today, I had to wait for about 45 minutes, but there was no sign of AS-551 bus. And Thank God,...

Hi,
I travel by bus no #424 from jogeshwari anand nagar to hiranandani business park, powai. Waiting for bus for around 25 minutes the bus (bus no MH-01-AP-8248) came at 1:35 and the bus was travelling on the middle of the road and didnt stop at the bus stop. This is the first stop for the bus after coming out of the GOREGAON BUS DEPOT. there were around 5 peoples standing for the bus. i ran after the bus since there was a traffic...

From the last 3 years. In mira road Bus number 701 and 703 taking so much time to reach to the Bus stop from the mira road station as well.
So i request you that please be warn them whom drive slowly and taking long time to come back to the bus stop again......