Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

This is to bring to your notice the rude behaviour of the driver (ID no 61379/2) Bus no MH 01 l 8229 of route no 35 from Marol maroshi depot on 7th May 2010 & Sunday 30th May 2010, On 7th May 2010 me & my sis-in-law were boarding the bus from front door at the parle signal, at that time the driver shouted loudly at us saying cant you all see the back door, in a teasing tone followd by bad words, later on near the airport area due to traffic as the bus was standing one man boarded the bus from the front door but the driver didn't utter a single word to him. And today on 30th may at 8.40pm i along with my 60 year old mother & younger sister was boarding the bus from the same signal my mom boarded the bus but both the driver & the conducter didnt allow her to get in & instead shouted at her to get down the bus & that they will not allow to board the bus from the front door & she had to get down the bus, & so i protested both of them for the same & asked the driver to give his batch no for which i forwarded my hand, that person pulled off my hand against the bar due to which i got scratches on my hand & came forward to hit me & because i shouted loudly he had to stop & the conductor came & stood in front of the entrance & didnt allow me to get in the bus & literlly throwed me out of the bus saying get out from the bus, as if the bus is their personal property. By the time my mom & sister had already boarded the bus from back, as i went back to board the bus the driver purposely drove the bus ahead & i had to board the running bus,where too the conducter came back to stop me from boarding the bus & asked my mother & sister to get down the bus, which of course we didnt.


When i went to the depot to complain against this, the person in charge took 10 minutes to give me the batch no of the driver standing right in front of him & was not responding me in a proper manner.

I want to bring to your notice that both the driver & conducter are appsalutely ill mannered persons & request you to kindly take some serious & strong action against both of them, & request the Best mange ment to teach their employees some manners.

Dear Sir,

On saturday i travelled from National Park to thane Through Route No: 700 Ltd ordinary Bus. Dated:[protected].Timing 9.10 from National Park. One lady geting up in the bus some where from Dahisar near Bridge Bus Stop & she want to get down at Ganesh Nagar mostly after 2 Stops. She asked for tickets & draw Rs.10 from her Purse & asked for tickets. Conductor Shouting her & Asked for Change but lady doesnt have change & lady also asked that if you dont have change than i will get down but conductor than asked her to take tickets, she gave the money, conductor given ticket & not given changed & by that time stop came & conductor ranged the bail & not given back the change Money & that lady littreally get down from moving bus than she felt down & not even care to stop bus.
Conductor Round Batch No: 93838 & quare Batch No:3523. I am Mr. jayesh Vasa.[protected].stayed at Kandivali East & asked conductor about there behaviour but my tragedy is that out of 50 passenger i was the only person to fight with him.
May i question to you that on that day lady felt down due to improper behaviour tommorrow might be from my home travel some body & faces same & on another day might be your family member.
I request you to teach lesson to conductors.

Dear Sir,

With due respect I would like to inform you that I am a regular commuter of AS 551 which is plying between Marol and Vashi Rly Station (Via… APMC). I am working for an education Institution in Vashi & take a bus from Airoli daily. Somewhere in March,
I was waiting for the bus after attending a meeting, in Terna Stop to take a bus to Airoli.
After waiting for almost 20-25 mnts the bus came but even after signaling it did not stop
I took 513 (Ordinary ) to Airoli Depot and gave a written complaint. I have received a call after a week asking for the bus regn. No, to which I have replied I have not noticed and nobody waiting for the bus will take a note of the bus Regn . No. Again On March 24th I got a call from Ghatkpar depot and they have informed that instructions are given to all staff and such things will not happen again

Today as I had a severe head ache and as I was aware of the bus timing I waited for the bus AS – 551 at Sector 28, Vashi bus stop to take bus to Airoli which comes around 13.00 hrs. The bus (MH – 01 AP 0039) reached the stop at 13.05 but the driver did not stop the bus even after signaling. There were hardly any passengers in that bus during that time and I have experienced it many a times when I traveled during that time.
He cannot say that he did not see me signaling as there were 2-3 auto rickshaws with passengers and they were far ahead.. I had to take rickshaw from there to Koperkhairne bus stop and took 512 (Nerul Rly Stn to Mulind MH01 LA 6986) at 13.45 hrs. (almost wasting 45 mnts )

Sir, It is really a torture, during this burning summer season, as the frequency is very less especially of AS 551 though the time gap is every half an hour . We never get AS 551 at a gap of half an hour . At the same time if drivers are behaving in this way especially with ladies …………….. What is the point in taking a pass for an A.C bus after paying almost 3 times of a normal ordinary pass ( which comes Rs.300 odd per month from Airoli to Vashi.)

It is my sincere request to please look into the matter and take necessary action (as this is not the first time) so that the commuters will not suffer at the same time they can save their time and money.

Yours Sincerely,

Ms. Prabha

Hi Admin,

Today I boarded BEST Bus No.MH 01 LA 5961 which is en route to MAROL AGAR at 8 pm to travel to SEEPZ.I sat on the 4th row in right side and the ticket collector was giving tickets to back seat persons.Suddenly ticket checkers have came up and started checking tickets,as at till that moment conductor not reached to me I was without ticket.So the ticket checker asked me for fine and charged too for Rs 55, when I explained him that conductor ahs not reached me, he said 'CHUTIYE tera farz hai conductor ko bula ke paise dena.''This was the moment that let me off as I believe this is not the correct way to communicate, also other commuters who were there they agreed to me that the behavior was not disciplined as a government employee.

Please look into the matter and do take proper actions.

Hi,

This complaint is regarding the BEST BUS no. 334 management. First thing, its frequency is very very less from ghatkopar and also from Seepz (1 bus in 40 mins). Many times the bus dont even come in more than 1 hour. Many times after the 11.40 am bus leaves, the next bus comes at 12.45 pm.

The Management of this bus is absolutely pathetic. Atleast there should be one bus in 20 min (The 340 bus comes in every 3 minute)


The last 334 bus from Seepz leaves at 9.40 pm. I think it should be there atleast 10.30.


Other buses which are not required comes two buses at one time like 226 (Its not that crowded, but they send two buses at one time).
Can u reduce that one 226 bus and add a 334 bus.

Hope u take drastic action on this mismanagement.

Thanks,
Vishal Shetty
[protected]

Sir,
The BEST AC Bus 524 which runs from Vashi APMC to Borivali East has no stop between Chheda Nagar (Chembur) to Shivaji Nagar stop. The distance between both the stops is around 2 kilometres. It is difficult for passengers of Indian Oil Nagar bus stop to catch the bus and getting down. The road being a highway is dangerous to walk for about 2 kilometres. I hereby request you to kindly have a stop of the above mentioned bus at the Indian Oil Nagar bus stop. I request you to kindly do the needful in the matter and oblige.

Thanking You,
Rajiv Sharma

Dear Sir
Dahisar Depot/Vikhroli(W) Depot,

This is to bring to your notice that BEST Bus No. 489 starting from DAHISAR BRIDGE to SHIVAJI NAGAR DEPOT dose not stop at GODREJ. Though it is empty it’s never stops, if any one getting down at Godrej then driver stops the bus at far ahead from bus stand so no one can catch that bus. Regularly I travel from Godrej to Seepz but finding that it is very difficult due to very less frequency 524 and 489 and not stopping at Godrej.
Please look into the matter at the earliest.

Thanks and hope the needful will be done,

Supriya

my electric connection was disconnected without intimation.

myconsumer no. is[protected]*0

The supply are closed from 10/04/2010.
Even though several reminder & complaints they are not connecting supply


-Sarthak Automobiles

-Chandrakant

I have an electricty meter no. D811658 and have consumer no.[protected]*5 in name of my father Velji C. Masani.

With regards to the above meter would like to state that my average montly billing is in the range of Rs.900 to Rs.1200 during the last couple of months and month consumption in unit is approx. 225 to 275 units.

To my shock and surprise I have received a Bill for Rs.9756/ - i.e. for 1168 units.

I think the total amount of electricity charges in a month for all the tenants in the premises might also not add upto Rs.9756/-.

I therefore request your goodself to help me in connection to the above matter.

Thanking you in advance.

Sincerely yours,

Manish V. Masani ([protected])
On behalf of Velji C. Masani

B.E.S.T. BUSES IN MUMBAI .CONDUCTOR NOT BEHAVE PROPERLY. THEY TRY TO BE OVER SMART .they dont allow to enter into bus even the bus was empty.
Bus Conductor was of Rout No:7 (Vikroli to BACKBAY DEPOT) .Bus Timing:10:30am.
Take Some Action Urgently.Otherwise they would be in Trouble.

ROUTE NO 25 FROM BACK BAY TO VIHAR LAKE IS ALWAYS COMING OUT OF THE DEPOT FULLY OCCUPIED BY THE BESTSTAFF ITSELF ESPECIALLY AT PEAK HOURS LEAVING NO PLACE OR SEAT TO THE BONAFIDE PASSENGERS. THESESTAFF MEMBERS ARE MAKING LOT OF HUES AND CRYS IN THE BUS AND EVEN SOME OFTHEM SEEN CHANGING THEIR UNIFORM SHIRTSINSIDE THE RUNNING BUS LEADING TO EMBRASSING POSITION TO THE PASSENGERS. I SUGGEST THAT EITHER THE AUTHORITIES SHOULD RUN SPECIAL BUSES TO THE STAFF ONLY AFTER EACH SHIFT OR LIMIT THE NUMBER OF STAFF CAN TRAVEL IN A BUS. OTHERWISE ROUTE NO 25 BE RESERVED EXCLUSIVELY FOR BEST STAFF ONLY SO THAT THE PUBLIC HAS TO NOMORE WAIT FOR THIS ROUTE NUMBER AND FACE INCONVENIENCES.

Dear Sir ,

When I was travelling with my family comprising 3 persons from VASI Bus depot ( at Navi Mumbai) to CBD Belapur Bus depot ( at Navi Mumbai) on 13.04.2010 at 2230 hrs through BEST Bus No 504 I have been charged @Rs.2.00 extra per person vide ticket no[protected]-978021.On enquiry to the conducter, he replied rudly this is the fare where as actual fare is Rs 8.00/ person .I concted Wadla depot to resister complain but they dont have any provision to register telephonic complain . Please do the need ful. Thanking you

Dear Sir,
I travel from Worli to Goregaon for my job regularly and have started using the AC-Super (King Long) A-70 Express services of B.E.S.T Undertaking. I have also bought the monthly pass for travelling in A-70 Express. (Pass/Smart Card no[protected] on the 3rd of April 2010
But today, 12th April 2010, the bus services had been terminated without any prior notice and information.
Also, not even the Ticket Checker had any knowledge of the sudden termination. I and other fellow passengers had to wait for hours but there was no bus services. Then later we were told by a bus conductor that there will be no bus service from 9:15 A.M. till evening as the company was going in loss.
I was taken aback at such a sudden change in schedule as earlier the schedule of A-70 was starting from 8:45am and ending at 8:25 PM with a frequency of one bus every 20 minutes (Time table on the site of www.bestundertaking.com)
We are feeling cheated and wish to bring it to your notice and expect help and action from your end to resolve the matter. Please take up the matter with the appropriate authorities and atleast ask them to have one bus at 10:30 A.M.
Thanking You.

Nerul, Navi Mumbai in years has growned massively and is #1crowded suburb.
The city is not connected to Mumbai Suburbs like Powai, SEEPZ, in Andheri East and Lokhandwala, Andheri West to Mindspace Malad West. All the above places have lots of job oppurtinity and shold be connected. This route never gets highlighted ever in any news, but from my point of view connecting these suburbs to Navi Mumbai can help in easy travelling from one end to the other. I would request BEST authorities to start normal as well AC buses from and to Nerul. Thanks.

dtd.31.03.10 BUS no. 380, Timing 6.30 evening near to Ghatkopar (E), T.C. is not in dress & without batch or punch, so one person said to show your batch, TC replies we are like CID we are not required any batch or dress whether on duty or not for checking ticket and using odd langauge and said to that person who is a monthly pass holder with ID & valid date to come for police station. TC told to that person dropp the bus. I dont know whether we can travel or not by BEST bus YES or No. if TC using any type of Odd Langauge. Because we are pay the Money and Trave. That person is also Right. If TC is on duty then he must be with dress or Batch & if Public ask him for batch if he is without dress then must be show our Batch. Because any one can say I am TC and show me your Tickets & Grab the Money. I am sorry to say this but that's truth.

BEST is operating a bus route no. 120 between Opera House and Dawa Bazar. There are just two buses which are supposed to leave at intervals of 15 minutes in both directions. Today, on 19th March, 2010, as one bus was out of order, there was no bus for more than 30 minutes in the evening at about 7:30 p.m., for people waiting at Dawa Bazar. The people who wait for this bus at Dawa Bazar are mostly senior citizens who want to board trains from Marine Lines Station and are unable to walk the short distance to the station. In the evening, the number of passengers waiting for this bus increases. Will the BEST reply for the few and low frequency of buses on this route. It is pertinent to note that during Navratra festival many long distance buses are diverted, cancelled and transferred to cater to the passengers for Mahalaxmi Yatra. Why did BEST staff not take similar action today when one out of just two buses was not in working condition. Several senior citizens and people wanting to rush home after work are inconvenienced due to the negligence and apathy of BEST. It is was only when one senior citizen rang up Opera House Bus Depot by his mobile, a bus was sent to pick up passengers at Dawa Bazar at about 8:30 p.m.

I boarded Bus NO: 303 with registration number MH01-LA-6778 on 6th Jan 2010 at about 6.10PM. The conductor of the bus approached me for ticket. I offered him Rs.10/ against a fare of Rs5/. The conductor first refused to take the note and asked me to render exact fare. I politely told him that; I do not have the requisite changes. The conductor then snatched the note from my hand pushed a ticket and a five rupee coin into my hand. He then scolded me with a very angry face. He told “bap ke bus samjh ke chale atein hain “.

I lodged a complain at '[protected]@bestundertaking.com' .I received a reply telling that; they are investigetting the matter but; nothing has happened so far.

The bus AS-525 takes a route from dindoshi to mhape.
since this bus is very convinient to all regular office traveller a lot of crowd is observed during peak hours such as 8 in the morning and 6:30 in the evening.There might be aprrox 20-25 standing passengers.

Since this is an AC bus such a crowded bus could be risky in near future.it would be better if the frequency is increased(during peak hours.for eg. from 8am to 9:00am and 6pm-7pm: frequncy should be after 10-12 mins) and so the load is reduced.it is better to prevent accidents.

thank you

waiting for your reply

Anushka

To,

B.E.S.T Incharge,
Worli.

I have a serious complaint against Buses and Drivers plying in worli location particularly Jijamata Bus Stop. I am a regular traveller from Jijamata Bus Stop to Byculla Station from Bus No.154. These days the passenger crowd at this particular Bus Stop during peak hours( 8.30am- 10.30am) has increased so much, it becomes very difficult infact next to impossible particularly for girls to catch the bus.

There are 3 primary reasons for not getting the bus :
(1) The frequency of bus no. 154 is less and for some reason back-to-back 4 buses are sent one after another and then there is a time gap of half an hour for them to come back again. ( resulting in unnecessary delay to passengers )

(2) The Bus Drivers and the Conductors do not halt the bus at the bus stop fearing the bus getting crowded.

(3) If they halt the bus, they do not wait till the passengers get in the bus even if the bus is half empty. The conductor immediately rings the bell inspite of passengers waiting outside to get in the bus .

I would like to bring to your notice today's incident. I was waiting at Jijamata Bus stop at peak hour 9am to catch bus no.154. As it was a peak hour, the stop was very crowded. I alongwith many ladies coudn't catch 2 buses from rear entry due to crowd jumping on one another to catch the bus. However, we even tried to catch the bus from front entry but none of the drivers showed empathy or sympathy on our situation and we were denied entry.

Afterwards another bus no. 154 came and we had made up our minds to catch the bus from front entry as rear entry was not possible due to overwhelming crowd waiting to molest any girl who wishes to go through them. So we got in form the front entry but the driver was very adamant and he did not allow us even though we had tickets, when i said that " i have no problem coming form rear entry but he should wait till we board the bus to which he said yes i'll wait"
But when we got down and moved towards rear entry, the conductor ringed the bell and the driver moved away. This is utter nonsense and frustrating .

Pls advice what we should do in such situations or what steps you'll take to eradicate this problem.

I have registered a complaint at Byculla bus depot against the driver ( id- 62959 ) and bus no- 7755 , complaint receipt no-30.

We would like to suggest that :

(a) since ladies seat is in near the front exit , we should be allowed to use the front gate during peak hours atleast at crowded bus stops. ( Jijamata Bus Stop)

(b) The frequency of buses during peak hours should be increased and released at regular intervals.

(c) Drivers and conductors should be breifed on consumer complaints at regular intervals so as to improve services and trust.

If these basis things are brought into effect , this city would be a better place to live in .

Hope higher authorities and decision makers will take note of same and bring the change we want to see.

Thanking you in anticipation,
Amruta Shetty.

Hi,

I am very disappointed by the BEST services, which is a very known thing nowadays.

I was waiting for the bus at 9.15 am on 3rd March 2010 at kalina bus stop and an empty bus came around 9.45 and didnt wait at the stop inspite of showing my hand to the driver. This is not first time this is happening. Everytime the driver doesnt stop, whatever be the case. I hope the drivers understand the these buses are for public and for the conductors or the drivers. if this continues, then there will be a day when there will no people boarding BEST bus and taking some alternative option. I hope there should soon be another private bus company with good service for the public which will definately make difference. then the best employees will understand what customere means to them....