Dr. Lal PathLabs Complaints & Reviews

This is complaint regarding Lal Path lab..Nirvana courtyard, Sector 51.
I was given the confirmation on phone that i would receive the reports same day and i specifically asked them and told them the urgency of the reports. Because my patient's chemo depended on these reports.The reports are delayed and there is no response from the shop as well.

I have given test for Clinical exome sequencing and i have mentioned we need it on urgent and i have been chasing on the Report from past 20 days. i din't get proper resonse till now.

Very pathetic Service.

Dear all,

Please do not trust LAL path labs, they will take money and will not provide the results. This has happened with me two times.

Yesterday I had booked blood n lipid profile tests with lalpathlabs.Today morning one Mukesh from Lalpathlabs came and drew blood samples in three bottles.I am 71 years old CGHS beneficiary.After drawing samples, he asked Rs. 150, which v paid.Tgereafter he left abruptly without taking away samples. This is utter obnoxious behaviour on the part of Lalpathlabs staff

I opted for home collection for RT-PCR test as a requirement for my international travel to London. I received the report on the same day but there was a spelling mistake in my name. My name is 'MADHUBRATA' and they typed it as 'MADHUBRATH'. After multiple long calls and spending a lot of time, the corrected report that they sent had a second error - this time it was type as 'MADHUBARTA'.

This is pathetic service and is a nightmare as I need a correct report to board my flight and Dr. Lal PathLabs is doing absolutely nothing.

This is completely unacceptable and harrowing for a customer who has been needing a report for work travel.

I am 44 years old, and I am suffering from major pain and going though various test to diagnosis the problem.
I choose Dr. Path Lab because of their reputation and as my treatment depends on test results. I have gone for "ANTI-CCP" (Lab No:[protected] Test and as per PathLab result report is Negative and my doctor asked for further test and started medicines. I have visited Max Hospital, Saket and as per Max Hospital result of the...

We were turned down from collecting samples for blood culture test at two lal path lab centres, one at Aditya Mall, Indirapuram and the other at Vasundhara, Ghaziabad. It is both surprising and unprofessional of both the centres to do on the pretext that they do not have stock of the special vial for blood culture. Finally, I booked a home collection online from the main centre at preet vihar. It was indeed a serious hassle for us.

Customer Complaint Number: CMP[protected]

Have not received reports for almost a month now. We were told 10 working days. The website indicated report was to be available on 23rd Oct 2021, the that changed to 25th Oct 2021. It is 3rd Nov today and almost a month. Have been escalating the matter with Customer Care Call center and they have been promising to call back.

Only call back is from Call Center supervisors...

Very non cooperative staff and very pathetic behaviour.. I visited with my mom yesterday and we paid for the slip and took slip for sample there we met staff and he shouted at us that his timing is been over he will not take sample now and behave so harshly and after argument he took sample but we haven’t received report yet.

Most pathetic service, in all urgent reports it Dr lal path labs can't be just relied upon.
My dad had got tests done today in morning 7am home visit, report was expected by 6 today and it's now changed to next day..lab just doesn't understand the importance of timely report for diagnosis and treatment.please revert/call to me if you have an urgent solution else don't spam with useless messages.akash

My experience with your organisation in Chittaranjan, West bengal is pathetic. The staff name Basudev Dutta is very rude and dirty and he is literally uneducated and only want money. My wife and I facing an issues like Wrong Test Report, Misbehaving nature, mobile number incorrect even wrong age entered on report . This is all when we are dictating each and every thing. My wife's treatment is depend on this report as she is suffering with...

My experience with your organisation in Dehradun ( Chakrata Road) is pathetic. The staff is very rude and they are literally uneducated. My family members are facing an issues with the staff like name incorrect on report wrong mobile number even wrong age entered. This is all when we are dictating each and every thing. Secondly, I am from Bank of Baroda. We have a tie up with your organisation. But still they deny for corporate discount. Which is very mean. My number is [protected]

My concern hasn't been resolved but they have closed the ticket. I need my refund back

Your concern with ref. #CMP[protected] has been resolved. Please take a moment to share your experience by clicking https://ltms.io/S1igAYEXY?n .

Sir I have done blood test vide lab no[protected] on 3.9.2021. Home collection was made by Mithun Sarkar. But sorry to say that blood group report was not given to me. He told me that wrongly it was not done. He told me to come today and pick up sample and the report will be delivered in the evening. An operation is going to be conducted very soon . Today I call him several times to collect the sample but he did not receive the call. I seek redressal from you to initiate the case as early as possible to sort out the problem . Mob no of Mithun Sarkar is [protected] . Thanks

Typhoid ki jagah thyroid check kar diye patients ke life ke sath khel rahe hai invoice aur test result ka lab number different tha logo ka galat test krke jada paise le kar unko galt invoice de kr company ko kuch aur dikhate hai sabse ghatiya kaam karte hai dr lal pathlab mai bhul kr bhi mat jana agr apko apno se pyar hai टाइफाइड की जग थायरॉइड चेक कर दिए मरीजों के जीवन के साथ खेल रहे हैं इनवॉइस और परीक्षा परिणाम का लैब नंबर अलग था लोगो का गलत टेस्ट करके जादा पैसे ले कर उनको गलत इनवॉइस दे कर कंपनी को कुछ और देखते हैं सबसे घटिया काम करते हैं। लाल पथलाब माई भूल कर भी मत जाना अगर आपको अपने से प्यार है

Sl[protected]
Nandina

Sir given sample on 29/7/21 for your center gazipur ..sample collection boy told me report he will deliver on 30/7/21 ..but practical I called so many time then he derived report on Whatsapp on 31 /7/21 at 12:30, , further I requested that pls provide report hard copy so that I can meet with Dr in gazipur here Dr prefer to c hard copy report...your boys denied..
Myself
Satish Yadav M/41 Gazipur

Hi
My patient has a serious health issue that's why I visited to the dermatologist in Faridabad. He advised for biopsy test on the priority basis. He took sample from the chest by the surgery and gave me that sample to give Dr Lal path lab for the test. I submitted the sample and they provided me receipt. They asked me to wait for the report. Now I waited for six days. But they didn't get me report. Even they are not giving any satisfactory...

Sir I regularly come to your lab for getting my Thyroid (TSH )check . From last 3 times it was coming in limits but this time it has shooted up alot (12.17) How is that possible when I am taking the same medicine on regular bases. After every three months I get it checked. That is why I have doubt in my report
So I want to get it checked once again free of cost
Please acknowledge my request...

I have a complaint against you that I did TSH test of my ten years old daughter at Buchpora, Srinagar, Kashmir. The result of TSH test was 11.78. And we did the same test in SKIMS Soura, Srinagar and the result of TSH is 6.05 . WHY WHY???????? THIS BIG DIFFERENCE....

This is to bring to your kind attention that I had given blood sample at Dr. Path Labs, New Rajender Nagar and I was given Lab No.[protected] on 16/06/2021 for Tests of HbA1c and Random Blood Sugar. When I collected my Report, I was shocked to see the reported value of 658 which put me in deep depression and not accepted at any cost. I raised a complaint in this regard with Service Request No. REQ[protected] and it has not been resolved till date and time to my satisfaction. Really its a hell a lot now. At Dr. Path Labs people are sitting only for the sake of mentally disturbing the customers. Now if you people have little bit self respect and respect for your parents then give respect to the customers and compensate my complete amount given for the testing of sample at the earliest.

Earlier I had put my complaint on this platform with the aim that I will get some justice. But unfortunately I got a response from the vendor in which I faced some fraud calls in which I was asked to give the secret code of my debit card and the secret OTP for refund purposes. By mistake I had provided the same and instead of getting the refund I lost my Rs. 19/- saying that it was bank charges which is totally fraud.

No vendor asks for the secret code and OTP from the customer while initiating the refund for any wrong error. This is the first time that Lal PathLabs people have done this. Earlier also I had taken refund from different vendors but nobody asked such type of questions and for initiating the refund vendor just asked for the bank account details and nothing else. Also the bank charges you have taken in terms of Rs. 19/- that also no vendor charge. This is totally wrong fraud concept. If the refund according to Lal PathLabs is initiated then it should reach to my account without any hassles but Lal PathLabs fellows are asking me OTP which tjey are not authorised to ask to a particular customer. Dr PathLabs has earlier given totally fake test report to me and now giving a such high shock to me in terms of giving the refund which is a totally wrong fake concept. If by fair means you can give the refund then give. These people asking me the CVV code and the secret OTP which nobody is authorised to ask. At this platform if the consumer is not getting justice by fair means then this there is no use of forum. Now my request to this consumer forum is that kindly take strict action against Lal PathLabs as fellows working there has once tried to bankrupt my bank account instead of giving me refund. Otherwise where goes the consumer if he didn't get proper justice ?????

Dear Sirs,

I am sad to say your services stink and are utterly unprofessional. My name is Ramkrishna Sinha Roy and my Lab ID No is[protected]. my e mail ID is [protected]@gmail.com

My report was due yesterday. the 25thy of June 2021. Till now ( 26th June 2021 afternoon) all I can see on your website is an Interim Report of 12 pages with the Urine ACR Test report missing. So for the last 20 hours your system is showing...

I went to Dr Lal Path labs, Thakurdwara and requested them for a Fever Panel. On the call, they have told me that need to collect blood and urine samples but as soon as I reached there they have only collected blood sample and when I reminded them about urine sample they declined by saying there is no need to urine sample. Due to this i have not received my final reporta as urine results still needs to be followed up. Because of their negligence...

This is to bring to your kind attention that I had given blood sample at Dr. Path Labs, New Rajender Nagar and I was given Lab No.[protected] on 16/06/2021 for Tests of HbA1c and Random Blood Sugar. When I collected my Report, I was shocked to see the reported value of 658 which put me in deep depression and not accepted at any cost. I raised a complaint in this regard with Service Request No. REQ[protected] and it has not been resolved till...

This is to bring to your kind attention that I had given blood sample at Dr. Path Labs, New Rajender Nagar and I was given Lab No.[protected] on 16/06/2021 for Tests of HbA1c and Random Blood Sugar. When I collected my Report, I was shocked to see the reported value of 658 which put me in deep depression and not accepted at any cost. I raised a complaint in this regard with Service Request No. REQ[protected] and it has not been resolved till date and time to my satisfaction. Really its a hell a lot now. At Dr. Path Labs people are sitting only for the sake of mentally disturbing the customers. Now if you people have little bit self respect and respect for your parents then give respect to the customers and compensate my complete amount given for the testing of sample at the earliest.

Good Day,
I had requested for 3 slide blocks on the 15th at your Main Lab in Dhanbad, Jharkhand on the 15th.

I called your customer care on the 19th & spoke to Kalyani who assured me that the slides would be reaching its destination on the 20th evening.
Unfortunately the said did not happen, hence I spoke to, two of your representatives on your Customer Care line on the 20th, to hear that the system is down,...

Sir they are takem beta hcg 650 rupees and home collection 100 rs nearby center. Is it real charhes online show 500

Three blood test and one urine text was taken at my home on my call.

I paid the entire amount the collecting boy asked for.

I never received any confirmation over my phone which usually uses to come.

Later in the evening when I didn’t received any report, I called the collection boy and he sent me the report in a second.Afterwards I got messages and all to download report.
However I still have to receive report o[censored]RINE CULTURE, and the collecting boy told me right now how can you call me at this time.This calls for immediate action.

LAB NO[protected].
Collecting boy:Anil

I have got two reports one is lab report and one is wellness report first thing both are mismatch in the values.and second thing no name written on the wellness report. How can I know both are my reports as both are mismatching. And customer care and lab people are very poor knowledge.realy disappointed.will not use Lal pathlab next time...

I did test report of D DIMR at lab no.[protected] on date 26/05/2021 . But still I am not received my report, today is 5th day, i don't understand what's going on there