Dr. Lal PathLabs Complaints & Reviews

Hi, booked a blood sample collection at home, the person came used a reused syringe.
I am in doubt that syringe is not safe.
Why don’t you give new syringes to take blood sample. We are paying you and you’re making our life’s at risk...

With extreme displeasure and disappointment it is saddening to state that renowned and so called prestigious lab centers like dr lal pathology is making mockery of the customers by extracting money and giving them false and unreliable results.

On 14th dec;2019, i got my first thyroid test conducted in a lab. The result showed that i had high thyroid.

On 10th january;2020 (Almost a month after my first test),...

I am Kunwar Pal Singh My Lab ID is[protected]
I have been submit blood regarding BCR ABL Percentage but not find report in BCR ABL Percentage
Find Percentage Ratio (As linearity) i.e. wrong
After that complaint his helpdesk no[protected]
his raise me complaint 03.12.2019 Comp No- CMP[protected] but no response next day raise a new complaint no, CMP[protected]
but not resolved til now.
his...

Sir,
This is a brief complaint although i have many issues with my experience with Dr. Lal Pathlabs, Tilak Nagar, New Delhi. Tara Malik, my wife (Patient ID PID[protected] on 26.03.2019 gave her sample for maternal serum screen 4; quadruple test against invoice no. DL1718/[protected] and as per Bill invoice report was scheduled for 27.03.2019. After my office hours I visited the Dr. Lal Pathlabs, Tilak Nagar alongwith my wife after for...

I am female (25), i have booked blood test online and the lal pathlabs executive came in the morning to collect my blood sample on 27 oct 2018. I got my report on 27 oct, 2018 at 1:04 pm. I was diagnosed with dengue fever antigen, ns1, eia, serum. This report was completely wrong with hb count as 14.90, but it was later found to be 11.2. Almost all count is wrong including basophils, neutrophils, eusinophils.

Please take strict...

I have given my blood sample in the morning (14th sep'18) around 11:30. I was told that i can see my report online after 6 pm. Thrice i called customer care and every time they are saying mam report is ready you can see after 30 mins. Till now (10:30 pm) my report is not online. This is not a report card this is health report which should be generated asap so that patient can take medication accordingly. Seriously this is not acceptable at...

I have given the blood sample for two tests on 26 dec 2017 in dr lal path lab sector 40 gurgaon. I was told that you can collect the report in the evening. But i get the report for only one test and for other test which is allergy individual markers, aspergillus fumigatus. When i contacted them for report they told that report is delayed due to technical reason. Tentative release date is 1/2/2018 6:04:28 pm.
Now on specified date...

Zarina Begum was having blind faith in Dr. Lal Path Labs in India and thought that this is the best option available in India to do diagnose the problems by doing tests. But the incident that happened on me was a disaster which completely thrashed my faith in Lal Path Labs. my mother namely mrs zarina age 51, visit id 1533451 and patient id pid[protected]. I gave KFT test and wrote testing blood bottle KFT check. But lal path lab didnt and...

Lab id[protected],
I hv given sample on 1st oct 23 at your CC5881.
I am under extreme pain in my hands with blue clogging around the sample collection point.
No solution so far provided by centre. I hv to rush for medical support, scarred on current condition of my hands

SHOCKING how senior management's SHASHI RANJAN, NEERAJ KUMAR and ARUN GAUTAM have been trying every UNETHICAL trick they could, to COVER UP for all the CALLOUS staf[censored]nder them posing SERIOUS MEDICAL LAPSES to super senior citizens, for motives known best to them.
REFER: IMAGE ATTACHED
FYI : CEO Bharath Uppiliappan is in the know and we are awaiting his response, WILL UPDATE, IF AND WHEN. Please WATCH THIS SPACE.

BACKGROUND:
- Team Kharghar's phlebotomist Yogesh Bhage lands up at our doorstep WITHOUT COVID MASK to collect blood sample of a 90 year old CO MORBID patient. This, after :
- When anyone in medical services should ANYWAYS be wearing masks, EVEN IF it was not an old co morbid patient
- The person coordinating, Swapnali, had been PRE-REMINDED SEVERAL TIMES, both verbally and via messages to ensure masking
- Swapnali was also EMPHATICALLY requested for the Phlebotomists' contact so we can ensure ourselves directly (AFTER MANY RED FLAGS that ALREADY pointed out how CALLOUS she her coworker Sukanya were)
- RESHMA SINGH cites an UNETHICAL POLICY claiming they have been asked not to share contact of seniors in the escalation matrix. And ARUN JAIN actually BLOCKS ACCESS TO HIS SENIORS for complaint against him!
- AFTER SHASHI RANJAN and ARUN JAIN actively tried to COVER UP for the callous staff they were responsible for, NEERAJ KUMAR shamefully LIES in an official email claiming his phlebotomist was indeed wearing a mask UNTIL a pic from our CCTV exposes their BLATANT LIES (REFER IMAGE attached)
- Customer care calls NOT TAKEN FOR NINE MINUTES UNTIL we gave up (records emailed to them but NO shame)
- ALSO
Silence from Datta Gaikwad and Sukanya is also telling at multiple levels.

CAUTION:
We wonder how THIS organization and the names behind what seems to be a racker, EVEN HAS LICENSE TO OPERATE when they CLEARLY POSE LIFE RISKS especially to the vulnerable??

My name is Avishekh Das, resident of Kolkata, Registered Mobile No. [protected].
Since, 2021 I've been using Dr. Lal Path Labs app in mobile & have taken multiple tests.

Yesterday, on 25.08.23 my mother visited Doctor & he suggested a Sputum Test for cough. I called up Lal Path Customer Care & spoke with Mr. MANDEEP SHARMA & told him about the test & he himself booked the test from his end & I paid for it as usual.

Today, on 26.08.23 Phlebo Mr. Koushik Pramanik visited my home & I showed him the prescription & he said that this was the test itself, which is booked.
Once, he took the sputum sample & visited lab, he is now saying that his senior has said that another test needs to be added i.e. (P025-Gram Stain) & told me to pay for that.

I called up Customer Care & explained the issue in detail & they said that his senior will coordinate with the Phlebo, when I wanted to speak to his senior Customer Care personnel abruptly disconnected the call in the middle of the conversation & I was left in utter vain & confusion not knowing what to do.

I paid the Phelbo another Rs.390/- outside of this test, as she had to be diagnosed immediately. What the Customer care representatives did was a complete & utter harassment which I faced only because of your unprofessional, rude & inconvenient Customer Care representatives & mostly their seniors. You'll have the call recorded with you, dated 26.08.23 at 11:05am.

I've attached all the necessary witness of calls, payments & conversations for your reference.
Please address this issue as this is sheer harassment & no one is paying money & taking your services to get harassed while taking you services.
I'd expect an immediate resolution & response from your end.

I capt. Desh Raj Dhiman would like to submit my complain regarding online payment to lalpath lab at Sai NABH hospital Dugga hamirpur. The payment options are like only cash they do accept. The patients are suffering with such a big problem the ATM is also one km from the venue. To pay big amount like 5000 and above is difficult for every individual. In current time no one carry such a big amount. So patients are running to other places for tests. Because every time their machine is out of order. So my request is to look in to the matter.
Thanks and regards

Philanthropist intentionally delayed the visit and caused grave inconvenience to the patient as she is a kidney transplant patient and it is very difficult for her to hold urin and keep empty stomach. The complaint launched no.
CMP –[protected] and no proper action was taken against the person. This way it is causing lot of frustration to reschedule the appointments and again pain for the patient.

Wrong Gender in report

I am a senior citizen with diabetic condition.My blood sample was collected by Phlebo at about 7AM on 06Nov22 vide lab ID no[protected].However the report of HbA1C test has not been received even after 40 hrs of collection of sample and repeated reminders to the customer care. This is causing delay in review of my medical condition by the Doctor.
Dr Pathlabs is to be held responsible for any deterioration in my medical condition.

Sunil Ahuja

My mother went for Thyroid peofile test at Dr lal path labs in Mansarover Garden branch. The lady who took the blood from my mother’s arm was so careless and injected the injection at the wrong place to draw blood. After drawing blood, the flow did not stop and the cotton swab was filled with blood completely and later she put a band aid on it without accepting her fault. It has been 5 days already now and a large bruise has been formed on my mothers arm. It is painful for her and I am scared that it can lead to something serious. The illiterate staff of lal path labs have no sense to do the basic stuff. My mother has done several tests and this kind of issue has never been there. This is complete harrasment and serious action should be taken against dr lal path lab’s illiterate staff

I believe Dr Lal PathLabs are very busy in making money reason being not taking things seriously and Mia-committing their clients. I have been told that I will receive my Biopsy report by 7th Oct after submitting on 1st Oct 2022. After following till 10th Oct I am submitting this complaint that how these business guys harass a people like us. All the time I called them they say that “Reports are ready only pending for Dr. Approval” seems doctors are really busy in operating patients and they are the only available in the country. 3 days no report. Moreover I have requested them to arrange a call back but unfortunately seems very busy in making money again that is the reason have not received any call back till date. Would share all the details against Dr. Lal PathLabs on social media and request people to just avoid visiting here. Seems Mr. Arvind Lal is busy in making money or made so much that forget to serve people or to full fill their commitments on time and deliver timely reports. Sorry to say pathetic experience.

I took my wife to Narayani Diagnostic Center in Manpur, Gaya, Bihar for some tests i.e. CBC, CRP, Widal, Urine Routine Examination, Malaria and Dengue Serology as suggested in the Fever Profile mentioned by Dr. Faizan Ahmed.
But..
I received only the reports of CBC, CRP, Widal, Malaria and Urine Routine Examination on 03/10/2022 as per the committed time period. The patient had to wait one day extra due to delay in the reports of Dengue even after severe health conditions.
Finally I had to take my wife to the doctor on 04/10/2022 with all the reports I received except the reports of Dengue as it was not received till the stipulated time period i.e. by 10:00 AM till 04/10/2022.
So..
I raised a refund request for Rs. 1800/- against the test of Dengue on 04/10/2022 as the report for Dengue test was not received on time.
Dengue report was provided on 05/10/2022 even after the complaint and the concern Ref. No. CNP[protected] was raised on 04/10/2022.
I would never have given the sample for the Dengue Test if I was aware of the date for releasing the report.

Test was conducted on 2nd oct 22 morning and it was promised that report will be provided by evening same day. Since report was not generated as per their promise, I called the customer care and requested for refund. They acknowledged that it was fault of lab and promised that I will receive call back within 3-4 hours for refund same day but didn't. I called again on 3&4th October in evening around 4-6 pm and again they promised for call back regarding refund within couple of hours. Since reports were useless as my wife was admitted in hospital and reports were generated by them. Hence lalpathlab is requested to refund amount of inr 1750/- at the earliest. Lab number is[protected] and lab is located in sector 14 Gurgaon.

Respected sir
I have charge extra money by Dr lal path lab collection centre(deepak collection center mau) total bill Rs940 but he taken Rs1500, I have call to Dr lal path lab customer care no so many time but till date I have not getting any resolution.Kindly give a proper solutions

Lab no[protected]
Patient name-Pooja Maurya
Mob no.[protected]

Hello,
i had got a CBC done on 26th Aug morning. i get a message to check report online.when i check report to show to doctor as had an appointment on 27th, it says repeat sample. Now at 2.30pm i call up customer care, i am told due to technical issue you have to repeat sample and I will book a slot for 28th. This is a pure pure harrasment, if there was a technical issue why Dr lal did not call me the same day and sent an executive for re collection. Next day when I call for clarification i am told they will book a slot for Sunday. Who is responsible for this. I am at all total loss as my today's appointment with doctor was waste, 28th is Sunday and no doctor will be available. The patient is suffering and would not get medicated for 3 days. I need an apology and compensated for incompetent and irresponsible attitude of yours. As of now I immediately need a person to collect sample and you need to compensate this harrasment

I visited Dr Lal Pathlab for my ultrasound today dated 20 July 2022. I almost waited for 2 hrs to get my token and finally got turn to meet Dr Swati Kansal in sector 18 lab, first of all her assistant was so rude to communicate and later Dr just refused to do my ultrasound as my bladder was not full, I told her that I am suffering from severe pain from last one week in my lower abdomen and as I am a working women I have specially taken leave today to get my ultrasound done and flying to other city in the evening, she just refused to do my ultrasound stating her working hours are over. If this is the behaviour of doctors of doctor path lab then I am extremely sorry to say that you people have to shout down your shop as you are just sitting to make money. If doctors will not understand the problem of patients and will throw such a bad attitude I think then dr path lab has become just a commercial shop

I want dr lal path lab management to take strict action against Dr Swati Kansal and send me a apology letter

मैं ये complain हिंदी में लिख रही हूं ताकि सब पढ़े। मेरा नाम Ragini Gaur है। हम अपने collection Dr. Lalpath labs, खरगापुर, गोमती नगर, लखनऊ से कराते हैं। हमसे बोला जाता है कि 8 बजे तक fasting collection हो जायेगी, पर 9 बजे वो भी 10 बार कॉल करने के बाद आते हैं। बुजुर्ग इन्सान 9 बजे तक भूखा कैसे रहेगा, जिसको दवाई टाइम से खानी है। आज collection वाली लड़की ने बोला 9 बजे कलेक्शन के बाद कि वो 11:30 तक आएगी पर नहीं आई। बहुत कॉल करने के बाद 11:55 पर आई। और ऐसा हर 4बार ही होता है।
2 घंटे से ऊपर P.P ka collection हुआ है।
क्या Dr. Lalpath Labs सही रिपोर्ट की जिम्मेदारी लेगा, इतनी देर बाद रिपोर्ट सही आएगी?
Time के लिए मैंने screen shot लिया है, जो मैं भेज रही हूं।
वैसी तो कोई बात नहीं अब हम यहां से टेस्ट नहीं करवाएंगे।
Thank you।

Had booked LFT alongside stool test on 31st May with lalpath.Guy named Mujakkir came and took the blood sample. Was going to come for stool after 2 hrs, then on your request promised to come next day .Despite calling him 7 times, he did not respond. I called customer care who gave me repeated assurances at least 4 times that someone will come in 2 hrs or 4 hrs.. Customer care each time said that they are escalating her case.Yesterday after 4 days the escalation completed 2 hrs and lalpath called to check on the sample.By now I got the test done with Max who are far more professional. Lalpath please refund the money for the test which you have not done.

?

Lazy staff ... irresponsible...worst service ...report delayed for too long ...never recommend not refer any of my patients to lal path lab

I am mohit mehlawat.i gave my sample today for covid test.i didnt recieved my report yet.plz send it asap.my id is[protected].phn.no.is [protected]

Sir all staff not experienced technicians plz change your staff
Branch address ld srinagar near ld hospital

My cell no [protected]

Visited Lalpath Labs, B.Narayanapura, Mahadevapura for fasting blood sugar and HbA1C. Paid the money. The technician pierced on both the hands but could not collect sufficient blood and she wanted to pierce at 3rd place as well. I did not want to become a test item for them and dropped the idea of getting tested after fasting for 10hours.
Date: 23/03/2022

This is complaint regarding Lal Path lab..Nirvana courtyard, Sector 51.
I was given the confirmation on phone that i would receive the reports same day and i specifically asked them and told them the urgency of the reports. Because my patient's chemo depended on these reports.The reports are delayed and there is no response from the shop as well.