Mumbai Customs
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COMPLAINTS

Mumbai Customs Complaints & Reviews

A
akz113
from Hyderabad, Telangana
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Regarding my parcels: LG005942859FR & LJ920352045US

Address:500089
Website:accmumbai.gov.in/aircargo/index.html

I placed two orders on Etsy. One was shipped on April 7th and the other one was shipped on April 29th. However neither of these have reached me yet nor am I able to track where they are.

Mumbai customs/foreign post office - can you please help me locate these two parcels? Are they currently with customs office? It has been close to 2 months already since they were shipped. Please can you confirm their status:

LG[protected]FRbr...
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K
Karun Gupta
from Bhusawal, Maharashtra
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Retention of TNT package

Address:Mumbai City, Maharashtra

I am expecting a package from malaysia via TNT tracking no.[protected]. The contents of the package are plastic toys which DO NOT work on batteries in anyway. They are non- battery operated toys. The customs is asking for a NOC from the ADC (Drug Controller). As per the guidelines of the cosmetics and drug act and rules there under, only drugs, cosmetics are covered by ADC and require a NOC for import. These are just plastic toys, why do they...
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C
Chetan Doiphode
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Item stuck mumbai customs

Address:411016

Good morning,
I'm writing you regarding my item which was sent by EMS from china with tracking no. EA[protected]CN.
My item is stuck at mumbai customs since 11th January 2016.
This is the message i'm receiving while tracking.

[protected]:58

India, MUMBAI EMS, Record item customs information (Inb), Air, CUSTOM EXAM MUMBAI, Retention reason : Call Customs[protected] OR Email [protected]@yahoo.combr...
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S
sng
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Gift held since more than 50 days!

Address:Mumbai City, Maharashtra

Hi, I have been sent a birthday gift by a friend from UK. My birthday was on August 8 and the gift has been held at the customs since August 9 and its still not cleared. I have emailed them the receipts and they say i have to pay some duty but they have not told me how much is that amount. I must have called the landline number for APSO atleast[protected] times since August. It either keeps ringing or there is an automated response saying...
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T
Toby Tanner
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package being held

hello sir/madam
i sent a parcel from UK to Goa, my parcel number is BY2502. OR EE[protected]GB , NOW MY PARCEL IS BEING HELD because they want proof of purchase and other documents, now my problem is that the items that i sent are gifts to a friend containing 3 very old mobile phones and 1 old laptop that i used to use.. now my problem is that i don't have the receipts for these items as they are very old. the mobile phones i...
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N
Ncya
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Over valuing of goods and then charged custom duties

Address:Mumbai City, Maharashtra

I have been ordering personal items such as cloths,bags,shoes etc from an international free delivery website(asos). It states custom duties might be levied on any single order above 10,000 INR.

I have been charged duties for as low as 15£ (1245inr) and also my orders are over valued even though the price and invoice mentions the original value of the order on the parcel.
Eg: I ordered a dress for 21£ and it was...
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R
ranjith331
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

EG125116055JP

I have sent gifts to my family on 23/07/2011 through EMS from japan.This was stopped at mumbai customs in next week. I have not received any call or letter from the Mumbai customs about my luggage and reason to stop the luggage. I have waited 2 months that they will send letter or they will ask me to submit any required documents. Nothing I have received from mumbai customs. My family in India tried to give complaint in EMS office however...
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B
baigzuhaib
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mumbai customs

hi
there i ordered a few shoes from china....and I made the order on May 18th 2011...It reached the Mumbai Customs on the 27th of May 2011....

My tracking no. for EMS is EE[protected]CN

The gave me the customs detention no. 7950...however the mumbai customs do not answer their phone...on[protected]

They are gifts for my family and the government officials .....just cant bear them...br...
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S
SDevan76
from Ottappalam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding Duty Charges for 46" LED TV

Hi, I was carrying a 46" LED TV from USA to India and at the Mumbai Customs they told me that I have to pay duty based on the TVs value showing up in their list and ended up paying INR 20,000. My understanding was that they are supposed to calculate the duty of the item based on the original purchase bill. I have produced the orignal bill ($1040 value) and still they didn't consider it.

Can some one help me understand...
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J
joyshubh
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Gift not delivered

Address:Andhra Pradesh

Hello Sir,

My friend has ordered a swatch watch for me on birthday but its stuck in the Mumbai customs.
I have not been contacted by either Mumbai Customs or India post. Not sure whom to contact and get the things done. kindly suggest some solution

The details are as follows
Express Mail - EB[protected]US
Customs Decleration: LC[protected]US

From: Prithvi Mavilla
...
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L
Love Jain
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Parcel not delivered

Hi,

I have sent a parcel to a friend in Hyderabad from Sydney, Australia on the 1st of February 2010. To make sure that the parcel reaches in time, I opted for Express Delivery and paid a premium for the service.

In Australia Post, they have an online tracking system where you can track your shipment online. I have been doing that regularly.

Since the 5/2/2010, it is showing that the item...
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Y
Yumiko Ruike
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delay of immigration proceeding

Dear Sir

I sent two parcels for my living things to India from Japan before I left Japan by EMS(express mail service).
As I have item number of EMS, I tracked.
My parcel arrived at 17th May in Munbai customes, and it was still in customes.
I arrived in Hyderabad at 17th May, I endured inconvenience.
My item number of EMS are as follow;

EI[protected]JP

EI[protected]JPbr...
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