Pengu Complaints & Reviews

It is really nice to see such a wonderful products made in my state of Goa. I visited pengu factory which is located in kundiam industrial estate, saw the entire process and raw material that they use. Really impressed with the products and quality. Keep it up team pengu.

Received the product and installation was done by pengu team. i suggest change courier partner as they took 5 days to deliver even after parcel has already reached my location. Over all it was smooth transaction and we are happy with product

Our delivery got delayed by 5 days from eta but after looking at quality I can say this was our best purchase. This is not Amazon kind of furniture, this is premium quality furniture from pengu

It is unfortunate that I have to complain here, but it seems all the bad reviews we read about this company are after all accurate. The only problem is that we read those reviews AFTER placing our order. We were promised 29-05-22 as the dispatch date. Today, after not having received an update, we suspected our worst fears coming true -- and, as expected, they sent a chat reply saying the product will be shipped b/w 8 to 10 June. Of course, if you call them, there is no response. They don't reply to emails. Their website does not mention any founders or employees. Their social media hasn't been updated in months. They have only two employees listed on LinkedIn, and zero activity on the platform. All red flags that we should have considered before trusting a newbie. Their only claim to fame: a paid article on Deccan Herald. This is our second sour experience after trying to trust support a budding small business. Never again. Now the chase begins to get the order cancelled and get a refund. Lesson learnt: A goodlooking website and a so-called factory in Goa do not mean a professional or even legitimate business. Next, I'm going to get a lawyer.

ORDER ID DIR5540.

Product came in 2 boxes but blue dart delayed delivery of 1 box. Now both the boxes are delivered and i am happy that same day assembly service was provided. Quality and the over all product performance is really good.

The packaging was very good but still few parts got damaged in transport, i was worried but after speaking to pengu customer support, they shipped out the new parts. Assembly got done on time and i am happy with the product. The best part i liked about the pengu is that they do not waste time collecting damaged parts before shipping new parts. Highly appreciate immediate action.

My area pincode was not serviceable but on my special request they made provision to ship with the courier company i suggested and they got this delivered within 7 days from placing the order. They helped me with assembly instruction over a phone call. Thank you very much

I had bought SMART-WHF-WHITE (work from home desk) from Pengu on 25th April '22 (ORDER DIR5392). I have been following up on email but there has been no response from their team. Their number is not reachable as well. I think they have cheated me. The Product price was 7500. Request your help on this and take strict action against this fraudulent Company. Thanks.

My email id is vani.[protected]@gmail.com.

I purchased products from ikea and pengu for my new home. i am satisfied with the quality pengu offered. Designs are most innovative and the fact that the brand is indian brands, make me proud of the purchase. Looking for more products from this brand.

We had brought dining table earlier and are happy with the quality hence decided to buy folding bed. As expected quality is good like earlier and also this time delivery was much faster. They give free assembly service for folding bed. Mattress is good quality as well.

Received the product on time. Assembly service was provided without any additional cost. Nice product. Thank you

This was my first purchase from pengu after one of my relative suggested as they already are using pengu table. I ordered same product to use this as a work desk cum dining table. Happy with purchase

Before purchasing this tv unit I spoke to customer support on chat. I needed the product urgent and fortunately they had in stock. Received product on time for our new home. Thank you very much

This is a unique product specialy designed for space saving purpose. Our hall area is small earlier we had small dining table. But with extendable table lots of space is freed and hall looks big and also now we can accommodate 8 guest for dining. This is just amazing.

A must have table for everyone. Perfect for those working from home as this cal also be used a 6 seater dining. It's big enough. Delivery came in 2 weeks and assembly was sone by professional carpenter. Product is super sturdy and easy to move around.

Quality is good, ved is spacious and mattress is very comfortable. A must have product for gues room of children room....

Purchased 4 seater dining table. Received in 2 boxes first box was delivered within 5 days second box arrived after 3 more days. Assembly was done by pengu team very next day. Product is premium.

We had ordered for dinner table set and hv received incomplete order. Tried to get in touch with the company but didn’t get an appropriate response. Feel like cheated. Staff ( Isaac) need to be trained. He is highly unprofessional!

Got the product delivered last month and so far its good. Operating it is easy, mattress is of good quality with quilting on both side. product is very heavy and hence i am sure it will last for many years.

This is simple product of good quality. Assembly takes less than 10 minutes, look is modern and finish is good.

I placed the order for dining table on 8th of april which had the dispatch date of 9th april. Product was shipped on 9th April and got delivered yesterday. Assembly was done today morning. Product is as expected and happy with service.

I have brought almost 5 of their product in 2 diffrent order from last 1 year. Earlier order was once cancelled and refunded but later they fulfilled the order. but my second order which was placed recently was delivered within 5 days of placing the order. Products are just amazing and i think the prices are very reasonable. Quality so far is very good and looks like it will last for many years. All in all good products.

I had ordered a shoe rack in the month of March. Product is not yet received hence I told them to cancel my order and issue me the refund. Its been 15 days since I cancelled my order but I am still waiting for the refund. I tried to contact them via phone, email and chat but didn't get proper response.

This product was recommended to me by one of my friend, who use this as a work desk since he got paid for it by his company. The best part about this product is that it can also be used as dining table for 6 people. I like this product and will recommend to my contacts.

Got the delivery in three boxes, a carpenter visited for assembly but since assembly manual was missing he left. Complaints to pengu team they arranged a another carpenter. Assembly is done and i am happy with product.

Ordered (order id DIR5136) a folding dining table on 24th march 2022 and paid amount 9990 rs, also got a confirmation that it is successfully ordered later got a email stating the payment failed but the amount was already deducted.
Unable to reach pengu executive on call for detail about the order item.

We purchased convertible dining table that unfolds into 8 seat dining table. Product is multi use as you can also use it as a work desk. Chairs can be stacked inside. The boards used are thick and can withstand good weight.

A details review of pengu dining table after 1.5 years o[censored]se. the quality is good and build is sturdy. i use it as a work desk and also as dining table. its really easy to move the table around the house:

pros:
1) made from century boards and as expected quality is good
2) hardware is of stainless steel and even after 1.5 years o[censored]se there is no sign of rust.
3) design is practical and useful. saves space

cons:

1) edge can be made more smooth
2) wheels must have brakes
3) limited color options

Purchased coffee table and the delivery was made as promised. assembly took just 15 minutes. Material is really of good quality.

This is my third purchase over last 2 years, earlier 2 orders got bit delayed but i am happy to see that they have improved services, my latest order was dispatch very next day. Quality is good like always and their designs are cool.