Pengu Complaints & Reviews
Resolved
Resolved
No response on dining table ordered online_DIR5187
| Website: thepengu.com/collections/furniture |
No response on dining table ordered online_DIR5187.
Not able to connect through phone or chat.
I am worried whether this is fraud company...
Not able to connect through phone or chat.
I am worried whether this is fraud company...
Apr 6, 2022
Complaint marked as Resolved Got a response from the company on 5th April and they updated on the readiness of the furniture i booked.
I appreciate this consumer complaint platform, where there is an opportunity to bridge the gap between buyer and seller.
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Refund not received
The TV unit was cancelled in month of January .yet not received refund
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Resolved
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Minimalist and functional design
| Website: www.thepengu.com |
The design is simple and functional, will be looking for much products from pengu. delivery was made on just time and assembly instruction were great to follow. All in all good.
Mar 29, 2022
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Folding single bed
| Website: www.thepengu.com |
The best thing about this bed is that its more spacious than normal single bed. instead of 6x3 ft this one is 6X4 ft hence its also act as a double bed and 2 kids can perfectly fit in. We are using this for our kids room and with this bed my kids now have extra-space in the room during day time to play and study. Thank you pengu
Mar 28, 2022
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Brown folding dining table
| Website: www.thepengu.com |
Delivered on time product is top quality and really useful for day to day use. I can use it as my work desk or dining table for my family. price is also reasonable.
Mar 25, 2022
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Folding bed
| Website: www.thepengu.com |
One of the best purchase we had. its is strong built and very smooth to operate, Mattress is of good quality. Product was dispatched within few days of order. Wanted king size but the do not gave king size bed so settled for queen size bed. Overall good product.
Mar 23, 2022
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Resolved
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Floting desk
| Website: www.thepengu.com |
We are totally satisfied with quality of product. The closing desk is more spacious than we thought. And it's space saving also.
Mar 22, 2022
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Revised order invoice not share for order no-DIR5115 and did not response over phone and chat option.
| Address: 25-26/06,kundiam industrial estate,GOA-403115 |
| Website: thepengu.com |
I have purchased a 4 seater dinning table on 21.03.22 and the same has been upgraded to 6seater dinning table by paying extra Rs.950 .During payment through link share by M/s Pengu over mail Rs 950/- has been paid twice due to technical problem. Matter has been informed to M/s Pengu over chat since no one was responding over phone of customer care no-[protected]. They informed me yesterday over mail that they will refund me Rs-950 by today 10am.But, Today they are neither sharing me final invoice, delivary date nor responding over phone, Mail and Chat option. I am worried about the credibility of the company. Please do necessary help.
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I ordered a dining table from pengu
| Website: www.thepengu.com |
I ordered a dining table from pengu and overall it is an amazing experience. The quality of the table is good. I keep moving it around inside the house and haven't encountered any issue yet. Thank you pengu for the amazing product
Mar 19, 2022
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Resolved
Resolved
Using product since 1.5 year
| Website: www.thepengu.com |
I had purchased folding dining table after 1.5 years o[censored]sage the product is new like, however the push button that holds the flap broke, when i complaint about this they immediately send me 2 pcs of bush button via courier free of cost. i am happy with product and also with service. even after warranty period was over they did not charge for the replacement parts.
Mar 14, 2022
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Resolved
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Replacement done
| Website: www.thepengu.com |
Received the product but one piece of was damage. i reached out to customer support via online chat, the team was very helpful, they send
Mar 14, 2022
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Resolved
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Pengu extendable dining table - quality better than expected
| Website: www.thepengu.com |
Quality of product is super good. Only thing i am not happy about is that the delivery took almost 25 days. However i can say that product is worth the wait. Its rigid and made from quality material. Packaging was also well done and the assembly was done very next day of the delivery. Pengu team please speed up delivery and i can say for sure that your business will grow.
Mar 10, 2022
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Folding dining table review after 6 month use
| Website: www.thepengu.com |
The product is perfect for small homes. I was not sure above quality as it's engineered wood. But since it was century boards I decided to but. We use this table every single day and there had been many incident of water spillage on the table. The quality is very good and now I feel sure it will last many years.
Only one designe chage should be made. The flap that opens to hold the top flap, should have some kind of handle to pull it out. Apart from this the design is perfect for smooth use.
Only one designe chage should be made. The flap that opens to hold the top flap, should have some kind of handle to pull it out. Apart from this the design is perfect for smooth use.
Mar 10, 2022
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Resolved
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Pengu space saving all in one table
| Website: www.thepengu.com |
This is not just space saving but also a multipurpose product. It converts into tv unit and sturdy table and also a book shelf. You can also use this as a dining table. Overall a perfect and must have product for small home.
Mar 9, 2022
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Resolved
Resolved
Replacement of damaged part done
| Website: www.thepengu.com |
The product arrived in damaged condition. Pengu team send us new parts and got it assemble. Product is good and also the service. Only suggestion that delivery should be fast.
Mar 9, 2022
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Resolved
Resolved
Folding bed pengu
| Website: www.thepengu.com |
Ordered product on February 15th and the delivery was done on 5th march. Delivery timelines is 18 days but the product is work waiting. Quality, strength and fictional. Thank you
Mar 9, 2022
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Resolved
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Pengu expanding table
| Website: www.thepengu.com |
Its a spacious for 8 people can be unfolded into a compact side table. The product came well packaged to ensure it reaches in intact condition. The assembly was not easy but the assembly video they shared was helpful. Product quality is upto the mark and its is super sturdy even when its fully expanded.
Mar 8, 2022
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Order not created nor item delivered
| Address: Goa |
| Website: thepengu.com Pengu |
I had ordered from https://thepengu.com a queen size foldable bed on 01/01/2022 for which I had recieved a payment confirmation mail but no order confirmation mail was generated by pengu nor item delivered by them in two months. On contacting them, they don't respond neither through mail nor on call.
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On raising a complaint on this forum, I recieve a phone call from pengu saying that my order is ready and will be dispatched in a day or two. They requested me to take my complaint down. I told them I will do the same after I receive a dispatch confirmation. Now on 16th, when I check again with them, they have forcefully cancelled and issued a refund. God help them.
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On raising complaint on this forum, I receive a phone call from pengu saying that my order is almost ready and will be despatched in a day or 2. They request me to pull my complaint down but I told them that let me get delivery confirmation first. Now on checking with them in a week, they tell that they have cancelled and issued a refund. God help the customers of pengu goa.
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Resolved
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Pengu furniture company
| Website: www.thepengu.com |
This is our 2nd purchase from pengu. The tv unit with in-build coffee table is a brilliant idea. its a simple product yet totally space saving. so not we have pengu folding dining table and pengu tv unit with in built coffee table. happy with both products. thank you
Mar 7, 2022
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Pengu folding bed review
| Website: www.thepengu.com |
Ordered a folding bed for our kids room as it can be folded to make space in the room. product came in 4 boxes including mattress. Assembly service took sometime as they said that folding bed is different product and only trained carpenter can do the assembly correctly. Apart from delayed assembly service everything was on track and the product is serving its purpose well.
Mar 7, 2022
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Review of pengu extendable dining table
| Website: www.thepengu.com |
I was looking for this product since long time and i am glad that i found a 100% made India product. It has planks so you can change the size as per your need and requirement. I mostly use as a desk a small dining table. But the good thing is that you can accommodate upto 8 guest at this table. Table is sturdy and strong. its smooth to operate as well.
Mar 6, 2022
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Resolved
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Pengu folding bed
| Website: www.thepengu.com |
Purchased this product directly from pengu factory in Goa. Although they do not have display at factory they were very accommodation and arranged for a demo of the bed. Delivery and installation was done by the factory carpenters directly. Quality is as promised and we are really loving this product.
Mar 6, 2022
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Assembly of both products completed
| Website: www.thepengu.com |
The assembly was completed today. Product is cool and really save us lots of space. will be looking forward for more products from pengu.
Mar 6, 2022
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Kitchen table-DIR4623-Still no response
| Address: Goa |
The company has cheated on us and is not even giving us the response to the item, we have asked, We need to get the refund back, we have lodged a complaint at the police currently.
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Resolved
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Pengu folding table with cabinet
| Website: www.thepengu.com |
This folding table comes with a cabinet for proper storage. A perfect table for kitchen dining. loved the quality and finish. I hd opted for self assembly option which was difficult hence requested for on-site assembly. Carpenter visited and did the assembly within 2 days of request.
Mar 5, 2022
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Recommendation for pengu
| Website: www.thepengu.com |
I am happy with the purchase, product price are reasonable, quality is good and product is functional. purchased a 6 seater dining table that can be folded and unfolded.
Mar 4, 2022
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Resolved
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Tv unit with hidden coffee table
| Website: www.thepengu.com |
This is the only place i found such a unique space saving furniture. my hall is small, this product save lots of space as coffee table goes inside the tv unit and we can pull it out only when needed.
Mar 4, 2022
Complaint marked as Resolved View replies
Do we need to pay to get our problem solved?
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Product is good, below is the issue I faced
| Website: www.thepengu.com |
Got my product, the delivery was bit delayed and i was trying to call their phone but it was always busy. Finally i reached out on online chat on their website. This is the fasted way to reach them. The product is really good my only suggestion to pengu please improve your phone support as i tried reaching out many time to know my order status but never got connected on phone, although online chat support is superb i would still suggest that you should improve you phone support so that customers can reach you easily. thank you
Mar 3, 2022
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Pengu all-in-one table
| Website: www.thepengu.com |
The all in one table form pengu is the most amazing furniture. I love that its multipurpose and can be used as a TV unit, book shelf, work desk and also as dining table. so satisfied with the purchase.
Mar 2, 2022
Complaint marked as Resolved Helpful
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Product quality is superb and fast delivery
| Website: www.thepengu.com |
Hi ordered product on 5th of feb and got delivery on 1st march, this was much early against the given timeline and i am happy about it. The the product was so well packed. I have never seen such good packaging from any furniture company. The quality is amazon.
Mar 2, 2022
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