Realme Complaints & Reviews

My name is vikram. Regarding your FK Enterprises, Realme service centre in Aurangabad, Maharashtra, I want to complain. The consumers receive the worst service from that service centre. When we try to enter the centre, there is one man sitting in the door who speaks to clients like he is the owner and CEO of Realme and acts as though they are beggars and asking for him money. I observed some very dissatisfied saveral clients outside since he never let them to enter the service area.I went there to seek about a solution because my Realme Q buds, which are out of warranty as of April, are. When I presented the product's invoice and the nasty man refused to let me into the store, he advised me to buy a new one since the old one had expired and he couldn't allow you to enter. So, is it your strategy to only use service centres for warranties on goods that are used for a year at a time until you stop caring about them? In this situation, customers are unable to even access the service centre to enquire about products. Before this phenomenon, I was recommending realme phones and items to every friend and family member because I possess a number of them. But following this particularly grating response from the service centre, I completely revised my perspective on realme. I also sent a letter about it to Madhav Seth, the CEO of Realme, whom we had previously spoken to at a realme event in Mumbai. Your liability ends once the warranty period is ended. Realme's customer service has reached an all-time low; nonetheless, we are the ones who gave rise to your reputation. Since 2017, I have used your product. Realme 2 Pro to Realme 9 Pro were my first smartphones. I have also complained to the government's consumer services about you. I need a quick fix for the problem where your service centre is staffed with thugs who make consumers feel bad.
Many clients were discussing their complaints as I was standing outside the service centre. but none knew how to file a complaint. So, I'm not the only one who is upset by that support centre; every day, a large number of clients respond about their worst humiliating experiences. I can gather 100 written complaints from clients concerning the service centre.

Have ordered Realme Buds Wireless Pro on Sep 28, 2022 via Realme Store (Android Application) and they hand overed to Ecom express for delivery. They have delivered to me on Sep 30, 2022. But there is no product available in it and the pack was loosely packed. Immediately I informed it to Delivery partner he replied get in touch with Realme customer service. I had a conversation/calls for almost of 1 week and they are simply saying that they have sent appropriate product in it...What was the proof of appropriate product in it.

I need my product ASAP.

Hoping to get a positive response.

Dear sir,
Today u recieved a message in which it is said that my product will be delivered today but now the status is saying that LANDMARK needed) COSIGNESS address UNLOCATABLE
What to do now please help me out

Realme tv is showing abnormal lines and not working properly

I want to repair tv.

I had ordered a Realme 9 SE on 26 September from Flipkart l, But after sometime I'm facing Discharging problem from The phone, I had complain the issue to Flipkart and they told me to go To the nearest Service centre to chek the phone which I had already done, but now they are telling me to Talk to the realme Customer care and I had already talk to them and they are telling me that we can't do anything about it and Flipkart will only take care of the matter, Now I'm stuck with a Diffective Phone ... Please help me

The neckband i bought 3 days ago started to make sound of bip on my right ear piece of headphone it makes noise and disturb me between my work i have took it to care centre they told its not there fault or company's fault. Now my RS1299 are wasted. Hope my problem open everyones eyes I recommend not to buy realme product hence forward i am totally disappointed by service and shop owners also took there hands up in this matter.

Hi Team,

My Name is Abid Azad . I am from AP State Vijayawada. I am also one of the Employee from TATA Teleservices.
I am one of your customer from last 4 Years, Last Year I Have Exchange My Mobile REALME 2 Pro to REALME NARZO 50 A through Flipkart.
4 Days Back My phone auto Switch off in between conversation.
same I have given to Nearest REALME Service Centre(Best Communication-Vijayawada). They observed Mother board not working, it is under warranty and I have informed to same to your service center team to replace the Board, but they not agree to replace and blaming me due to a small scratch showing on mobile which is not seen clearly,
same I have asked your team any water damage or Any damage observed in this phone. they agreed there is no internal damage or water damage inside the phone even display also working status. But they didn’t agree to replace mother board. I am really surprised from your service Centre, I never expected from REAL ME because most of my friends and relatives given advise to choose REALME as one of the best quality handset and battery back up. most of peoples purchased too as per my words .
I didn’t want to replace my mobile, I have required only resolve my issue which is belongs to mother board only. they kept finding excuses to replacement motherboard . for reference Snaps also shared to you . I hope you will resolve this issue as early as possible. if any support my end I am Ready to share. Reference warranty card also attached.

I purchased realme neo 32 cm tv from flipkart. But it gets defective my tv is not working when complained to realme customer care . He assigned me a technician and tells me that your tv is local repair and it can not be covered under warranty. And my tv is just new

Flickering issue

I recently (4months back) purchased realme 9pro +5G mobile, after 3 months its display and fingerprint has stopped working, I then approached the service center where they denied to provide a free service even the warranty period still not completed and they finally repaired only display after one month without free service and fingerprint issue still exits and I lost all my money with their worst service .if this is the case they don't wanna provide a free service then why to give a warranty period for all sake of stupidity, worst and worst service is provided by the service center and the company is not aware of anything

I have been in touch with Realme multiple times via email and online chat over the last 3 weeks with no resolution. Presumably after an update, the phone doesn't recognise my password that I use to back up my fingerprint security unlock. I am now locked out of the phone.

The only solution seems to be to factory reset my phone which will delete 5months of sentimental photos and data. They have suggested sending it to my local repair centre who said they would do the same and reset the phone due to data protection. When I asked if they will be able to prove it to be a fault with the device or software after they reset it so I can seek a refund, I heard nothing.

I have lost complete confidence in the customer service, the device and in Realme as a company. I don't want to use a device where I can't use the in built security features with the threat of being randomly locked out in future and losing the data I'd built up.

They want the service centre to confirm that there is a fault but after a factory reset I fear that the issue will no longer present itself once reset. I have had confirmation that this will be the case. They will not be able to prove that it was an update issue after a reset.

I have read in the terms of sale: '11.5 If you contact us within thirty (30) days of delivery about a defective Product, you will have the option to select a repair, an exchange or a refund. If a fault is found after thirty (30) days from delivery of the Products, you should contact us by using the details set out in section 18 (Contact Us) and we will either repair or replace the Product or provide a refund.'

This fault happened after the 30 days so I have contacted Realme and provided all information and tried to comply with all of their requests but they will not commit to giving me a refund. I do not want a repair or replacement as I have explained above I have lost all confidence in the product and company.

I feel that my consumer rights have been ignored and wasted hours of my time trying to arrange a solution for this problem but time and time again I have been faced with a non-committal and dismissive customer service team. Very disappointing and I am currently STILL waiting for a resolution.

Don't buy any product from real me store app. I recently ordered the product but the product was not delivered and I drop a couple of mails to customer service and call many times as my mobile no changed and there's is no issue with communication address. There is no use just they will do timepass. I ordered my product on august 3rd 2022 and the product was returned them on August 19 2022. Still 30/08/2022 I did not get my refund yet. When I called they will transfer call to senior person, no body will join call will just disconnect after waiting time of 25 mins.

I have contacted realme service center multiple times regarding fault in mobile as i have purchased new mobile however its camera is defective henece i contacted to the service center but they are not resolving it

mentioned that mobile purchased in previous month and u want me to repair the same in the period of 1 month only?

Have visited to service center and they have agreed that it is a manufacturing defect then why u guys are not agreed on it

FYI, even service center has placed the request for new camera and its been 2 weeks the camera is still not available at their center

I[censored] are not the concern team, share me the id where i can highlight this issue

Better u arrange a call in this regard

[protected]

Not replenishment order cancel replacement please replace ya refund me my watch' [protected]

They delivered me the faulty product which yellow colored wire wrapper tear automatically during first 6 month, this is not done by any user mishandling or user error. Its due to their manufacturing quality defects, when i visited their service center and complaint over email they didn't acknowledge it and just keep replying with their warranty policy link.

They didn't inspect what cause it just blaming user.

When i am asking just a simple in a Yes no manner that.

If a product got damage by its own due to manufacturing defects will its warranty will be ended and user can not claim them even if it's not user fault in any scenario, they just replying with same warranty policy stuff.

Kindly help to resolve if it's company fault why don't they agree.

Service centre of Realme is not Responding Customer.
I am Visiting more than a week But My Issue is not Resolved the Agent of the service centre is everyday saying that my system is not working sometime saying Lan is not working, software is not downloading.
Please you take action of the Service Center of Realme and head of the service centre. Please Take Action quickly because customer time is more valuable than the Head of the service centre of Realme.
Please you forward this complaint to realme agents.

My LCDpenal damage from last months purchase ID NO IS - OD[protected]
Dated 19.10.2020

The head phone is not working and its under warrenty I have written several complaing but no one has responded

Visit 1 :

First of all I visited this service center Shop No 6 Mulani Complex BD Kamgar Chowk, Somnath Nagar, Kharadi, Pune, Maharashtra 411014 - I waited for 3 hrs because technician was not available for 3 hrs. When I asked him where were you he said I had gone for training, software update was done but nothing happened, neither he gave me a job sheet which realme support asked me later on twitter chat. Please stop giving services from third party

Visit 2 :

Second time I visited Shagun Chowk, Deluxe Fortune, Shop No.310, 3rd floor 3rd floor, mall, Pimpri Colony, Pimpri-Chinchwad, Maharashtra 411018, after three hrs observation finally I only made them convinced there is an issue. Finally after that my battery was replaced and software was updated. Still the issue was not resolved. I wasted 7 hrs here yesterday

Visit 3 :

Stayed in service center for 9 hrs with motherboard replaced - Shagun Chowk, Deluxe Fortune, Shop No.310, 3rd floor 3rd floor, mall, Pimpri Colony, Pimpri-Chinchwad, Maharashtra 411018, I was told final solution would be given hence I showed up in service center even the motherboard was replaced, issue was still not resolved

I had shared unlimited proofs over different channels like Twitter, LinkedIn, Realme tech person etc. however below proof will make even a layman understand that issue persists.

Hey I haven't received android 11 in my realme c3 ...I have 2 phones of realme one is GT 2 which has realme ui 3.0 but my old device haven't received android 11 ui 2.0 ... according to roadmap it have been received android 11 but it haven't done yet so I humbly request you to solve my problem.
Thank u ☺️

I bought a realme superdart gaming cable from realme store ...it stopped working the next day ...i contacted customer care that day itself...and they told me I would get replacement if I visit authorised service centre...am i am behind this for one month...and they now tell me it cannot be replaced...so it means i order something and even if get it defective ...my money is gone...worst experience

Hi.
I have purchased Realme 43" inch tv from flipkart on[protected]. Recently on the tv faced with a flickering issue and I raised a complaint against the same with the customer care on[protected] and they sent the people to check the tv as the complaint is filed. The people checked the tv at my home and confirmed that they will change the panel. Eversince the quality check is completed I did not get any reply from them. I tried calling them and they've been keep postponing the issue. Approximately after 25 days from the issue was raised, I got a call from service center guy ( Riaz ) and he told me that he won't be able to come to my place as it was 40kms distant from the service center and told me to bring the tv to his place otherwise service is not possible. As I was in need of service i accepted for it. I carefully packed the tv in the box they have given at the time of purchasing and took that to the service centre guy in my car. The person Riaz called me to a place that's definitely not a service center, must be his home. He took the tv to his place and told me that the replacement will take one hour and told me to come after an hour. After I left the place, He called me after a half an hour and called me to his place. I went to that place and saw that the tv is already opened and switched on. He showed me black mark on the corner of the tv and said that's a physical damage and he can't do the replacement. I'm completely sure that the black scratch doesn't exist at my place and i didn't know who damaged the tv as it is already opened the tv and his place in the first floor of the building. He blamed that I may have damaged it during the transport. Realme promised me a home service and didn't do it. They asked me to come to their place and i did the same because in emergency. As I didn't know whose mistake it was and whom to blame. I called the realme customer support and raised the complaint on the issue. They said that they will resolve the issue with in 24-48 hours. It's been 3 days from the date that the issue is raised. I didn't get any proper response from anyone. My Tv is also there at the service guy's place from the past 3 days. As I thought the issue will be resolved I left it at their place. Today i got a message that saying my service request is cancelled and I didn't get any update from the realme people regarding the issue.

Below I'm attaching the screenshots of the calls that I've made and Tv panel issue screenshots.

My handset realme 8, on 25 may the screen crack and black, the screen not working but phone still working i take call and receive notifications sound.
Next day i visit nearest realme service center they take my phone and replace screen and fingerprint not working when i say to service center they say fingerprint issu from motherboard . They not provided invoice or single piece of paper i complain on customer care and send email but not response form realme

I submitted the my realme buds 2 neo in the service centre for replacement. They give me the time of 1 week for replace my earphones.
I called them. They didn't answer my phone call. Phone call is answer by only one time. Then they're not answering.

On 24th April I had made a payment of 24999 for realme pro plus on realme official website my amount got deducted from bank and order was not placed by them.So I contacted them and they said amount will be refunded in 5-7 working days .It has been more then two weeks and amount is still not refunded.When I call or email to enquire they just avoid .
My name is Aman Sinha
Order Id[protected]

For more security add settings to use password. Before switching off mobile

If i lost my mobile instantly i can use Google find my phone to get my Mobile location where it is.
But the main problem is if i lost thief immediately switch off my mobile so, i cant get my mobile location there fore i may loose my device.
Hence i request to realme company to give an update password before switching off mobile

Hi sir/mam
My real me X2 pro screen was damaged in Jan 2022 then I went 2 times to realme authorised service center to repair it they told that stock is not available then I wait for 1 month then I again went different authorised service center of real me in banglore after 1 month again they told that it's stock is not available.Then as you know mobile is so much needed so I search it in olx might be some one will sell his 2nd hand mobile i will use that screen i found 1 person he is ready to give is mobile in 6000 .His mobile motherboard is damaged but other than every thing was good but he was from up and I am from Bangalore so he told he will send me this by post he taken half of the amount that is 3000 and I told another half i will sent after receiving the product.But when I recieved bricks and stone present inside the box.i loose my 3000 .Then I have only option that I will repair it from authorised center.Again i call them they told stock is still not available now it's month of March.Then some one given me the realme distributer number and i given there.That distributer told me that with in 3 days it will repair and given the bill(I will attach that bill) .Then 17 days gone it's still not repair finally after 17 days i have taken my mobile from distributer.Then i call to main office of realme available in Delhi.They told u go to real me authorised service center and give your mobile there then u share the job of given by them to us then we can help.Then I went again to different realme authorised service center and they again told that sir we can't keep it with us because stock is not available and at that time it was 2022 April 5.Then yesterday again i call realme customer care number then they told that sir u give there they should not refute to take ur mobile bcs it's our authorised service center and it's there duty.I told my they are not taking it they are telling stock is not available.Tgen customer care told that u go there and reach us from authorised service center we can help .Again today I went then again they refused by saying same that stock is not available.so i call customer care from there only and that authorised service center and customer care directly talk.Then after some time customer care officer told me sir its end of the line for realme X2 pro product.

Mam i have used this mobile not more than 1.5 years but I was harrashed a lot I am sending all my evidences please help me out from this.

I'd pay all money amount at shop . Now showing my device locked because somekimd of Flipkart plan .

Mobile over hit ho raha hai
Service center wale bolte hai ye problem solve nahi hoga aap naya phone lelo
Mobile leke muzhe 7 mahine ho gaye hai warranty period ho ke bhi ye log kuch nahi kar sakte hai aisa bolte hai
Mai kya karu please suggest kare