Vespa Customer Care

Piaggio Vehicles Pvt. Ltd. 4th Floor, Kumar Orion Opp St Mira's College Koregaon Park Road,

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Vespa Customer Care Complaints & Reviews

Vespa — the quality is not satisfied as promised of my vespa

 Saad ahmed tension on Jul 22, 2019
I had bought my vespa s xl 1 year ago and it has been giving problems since the first day itself, it costs around 110000 and the quality is worst. The material used is damaged, the body on the front side was cracked and looks like repainted, the mileage was promised around 45 but it gives only 30 or below, the braking system is damaged, the mud guard makes sound, the tyre is bent on one side and the whole vehicle looks like its refurbished. I have been comlpaining about that since the first service and there's no response about that from the service employees. Requested them to replace my vehicle...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Vespa — wrong e challan

 firoz khetani on Jul 17, 2019
Respected sir,
I have received wrong echallan dated 16 july 2019 stating
Prohibited parking and obstructing traffic flow. With a image of an auto.
And i am student i neither have any auto nor i know how to drive it. I have vespa.
This is a clear case of error in manual entry.
Please consider this and drop the charge.
Vehicle no. Mh 31 er 0083
Echallan no. Ngpcm[protected]...
Complaint comments  Read comments Complaint category Education

Vespa — faulty bike

 Gawas Namrata on Jun 28, 2019
I had bought a vespa sxl 2018 model in may 2019. The bike was problematic from the start.
Its left sidelights bulb was not working. And then it had starting problem. Self start is completely not working. Now the fuse is gone.
It also had spots on the front panel which would not go even after pressure washing 3-4 times. And it has front wheel bearing problem too. The gear shakes....
Complaint comments  Read comments [2]Complaint category Car Dealers

Vespa — my bike issues are not fixed and management not supportive - shrey motoplex begumpet, hyderabad

 KkishoreP on Jun 25, 2019
Dear vespa management,

I purchased a vespa vxl 150 red in 3rd november, 2017 at shrey motoplex jubileehills, hyderabad.
I keep on complaining my bike issues to the service center persons, because this 7th service.
But i guess they are either reluctant to solve my issues or they don't know how its done.

Below are the visited service centers.

Shrey motoplex jubileehills (Two times)
Aaaro motors pvt. Ltd (Two times)
Premier automobiles (Two times)
Shrey motoplex begampet. With in month 3rd visits

Complaint comments  Read comments Complaint category Motorcycles & Scooters

Vespa — bansal auto dealership

 Kapildhoun on Jun 24, 2019
I want to complain about vespa dealer bansal auto dehradun first of all i was promised all the assecceries for my lx 125 but at the time of delivery they refused to give most of the assecceries. Secondly two months after i purchased the vehicle i got a letter from insurance company that my policy is terminated due to non payment however i paid whole amount including the insurance at the time of purchase. Thirdly the side stand is of substandard quality....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Vespa — poor customer service - pillai motors

 Rohini0610 on May 24, 2019
I bought my vespa (Tn09cr7198) on 1st of mar'19 at pillai motors, creams road. Till i made the payment i was told that i will be given helmet during the delivery of my two wheeler. It has been almost 3 months now and whenever i ask them, they said that the production unit is not functioning and all silly reasons. And still i haven't got my helmet. Is this the way that a service centre perform? It will definitely cause a dismal for the brand "vespa"....
Complaint comments  Read comments Complaint category Car Dealers

Vespa — worst service experience

 Pradeep Siddamsetty on May 16, 2019
HI im Sai Pradeep
I have given My Vespa SXL 150 to fix Problems, im facing Full Body vibraion, Jerking and Left pulling. Instead of Doing Service they Stole My Right Side Indicator, None of Problem was Fixed and New Complaint Raised in My bike. Bloody #### Dont know to service the Bike and Additionally Stealing Bike Parts. How nicely ### My Right Side Front Indicator. i Didnt Noticed When i take Vehicle from Them, again i have given Service to ASHWAM Service they Noticed it. Being Good Vehicle Facing Horrible Situations in Service By illeterate People at SHREY MOTOPLEX Jubileehills.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Vespa — defected scooty sold by vespa india and no service provided.

 JAI KISHORE VERMA on May 7, 2019
Dear customer service team,

I purchased vespa 150 2 and half year back from navin automobiles, bangalore. I had run off the problem from the beginning, where vehicle used to stop on the road while running. I was reporting it consistently from the 2nd service. It was never repaired to my satisfaction.

Sometimes, immediately after service, i brought back the vehicle back to the service center again. I suffered from the vehicle for two and half year constantly, nobody in my family uses the vehicle as it stops on the road any time.

Now, dealer and rsm are...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Vespa — vespa 150 slx engine problem in 20k kms.

 Jaikishore Verma on Apr 25, 2019
I purchased vespa 150 2 and half year back and it had running off problem from the begning.
I was complaining from the 2nd service but it was never repaired to my satisfaction.
Sometimes, immediately after service I brought back the vehicle back to service center again.
Now, Dealer and RSM is telling that, engine is damaged. It was damaged from the begning but never taken care by service
Now, warranty is expired and now I am being asked to pay for repair.
RSM is not entertaining as warranty is expired and not admitting the fact that I was reporting the problem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Vespa — denial of free service, misbehaviour.

 Dalvin on Mar 22, 2019
I am doing my service at jey motors, palarivattom. This month was my 7th free service. They denied the free service and add it into 8 th paid service, claiming i have crossed 18000 km. They have done this all the time before. Now they say rules change. No one have told me so far to make appointments at exact kilometer. They have very booking and from the date of call, we usually get 1 or 2 weeks late service. We can't keep our bikes unused because of that.
Today i faced a serious misbehaviour from the side of service persons. They were like, if you want keep it or just leave. This kind of...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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