Zara Complaints & Reviews

I bought 2 dresses from zara gurgaon on 9th june. They are not fitting me well. I want to return or exchange but i have lost the bill. I have been trying to get in touch with zara india customer care since the day i bought the dresses but there has been no revert. All i have received in the name of response is auto generated mails. The custom care department does not respond. The tags are intact, i can get the bank statement as a proof of...

It has been a month already that i received a mail from zara that my return will be picked up within 24 to 48 hrs but i have been writing to the customer care every week since then but everytime i get a the same reply that they are working on it, it's been four weeks and till now collected the return. I have submitted the return the day i had received as the size was not fitting for me and they have accepted the return as per the terms and...

I have purchased the leggings from your store at Pacific Mall, Tagore Garden, Delhi. The leggings is tight in fitting actually I wrongly purchased waist 26, I want to purchase waist 28 of it. I also don't have Bill of it.

I am hoping that you will allow me to exchange the product.

Kindly do the needful as soon as possible and change the product....

I have purchase the shirt from the zara store oberoi mall goregaon east on 30th november 2018 and in just few wash shirt is getting teared due to seepage in the fabric. After approaching to the store their store manager mr zain ansari put the case to the concerned person and finally after waiting for more than two weeks he said that it is not been approved.

I was surprised to see the process of analsying the complain by taking...

Yes m talking about the very known clothing brand i:e zara
Its rdgarding my order no - [protected] & other order no - [protected]
M following up the them since a month.. For my refund... But ech & every day they telling me the same reason i:e we are looking into it... Now the question is not about money.. Its about the process & how they harres the customers... I wann teach them a lesson so in future the other customer wont...

I bought a zara leather jacket 2 years back. I have used it only on few occasions and recently i found the leather worning out. It was an expensive jacket and it is not expected to be of this bad quality from such a manufacturer. I have been using zara products a lot but now it feels like they have taken for granted their consumer base and degrading the quality of their products. If this is not resolved in a proper manner i am in a mood to...

This is so disappointing to see brands like zara is totally fooling people.
I have bought one biker jacket from zara through online as the store is very far from my place. Jacket was in the discount section where the price of the jacket was 5490 and i was getting it in 2890, i was really fascinated by the drop of the price and that also zara. I thought it would be great to invest money on this, now i see the same jacket is being sold...

I bought a zara sneaker from phoenix mall lower parel mumbai on 18.10.2018 and after like 10 days the shoe sole sticking from the leather top started to come out. I went to zara store and replaced it with another shoe model. The same thing happened, within 5 to 6 days the sticking started coming out. Somehow i went again and had a heated arguement with the store manager and they replaced it with the same shoe model. Again the same thing happened....

Dear Team,

I purchased ZARA denim from ZARA outlet located in Phoenix mall Pune on
[protected] worth 2, 490.00INR.

Today I went to the store to exchange the product. The manager first checked the product thoroughly and said the product is in the good state but later he refused to offer an exchange as the price tag of the product was missing. In spite of requesting them multiple times, their verdict remains...

Dear sir or madam,

I have contacted your customer services team with my complaint, but my issue has not been properly responded to.

It has been a month a they keep on asking the same question again and again. Customer service is very unethical.

As i am sure you understand, the situation as it stands is very frustrating and i would be really grateful if we could move forwards towards a solution.br...

Hi,

I am writing this email to report an issue with a zara product but before i would like to know that, do you really have any qc measure for this kind of quality issue?
Image. Png
Attached are more pics.
The color crocking/bleeding after the very first hand-wash of the shirt, recently bought from a delhi store. I believe either the product is fake or there is no quality check at zara.
I thought...

I have purchased a shoes worth rs.6000 a month back and I just wore it twice for few hours and after that wrinkles had come to that shoes which is looking extremely bad and of no use anymore, it's not in a condition to wear further and also my foot got injured. I have complained there in customer care they asked to file a complaint in mail I did that. But they did not reply as they said they will get back to us asap. I am calling there from...

I had returned a product of zara with order no.[protected]. It's been 7 days they had not given any update by email or contact. That my refund had been initiated or not. Whenever i call their customer help. They always say that there is problem in our system. Please wait for 2 3 days. They are not giving any reasonable answer. I want my money back as fast as possible. Email id - [protected]@gmail.com
Name - deepesh sharma...

Bought zara leggings (Inr 2490) on 23-dec-2017. After wearing it for the first time on 31-dec-2017, i noticed it was torn from the front and the stitching was of the poorest quality. On 7-jan-2018, i went to the the store in ambience mall (#gurgaon) and the store manager mr. Bharat bhushan totally denied refunding a damaged product and rather gave us an irrational reason that the product is not re-sellable since the tag was not intact with...

Dear zara team, i have been buying zara products from past so many years and this time around bought 8 items on 23rd december 2017. I noticed one of the items was torn when i was wearing it for an event (See attached). But i never thought i will have such a disappointing experience when i went to your store in ambience mall (Gurgaon) to get a refund for it. The "so called" store manager mr. Bharat bhushan totally denied refunding a damaged...

Zara india delivered a wrong product. Aditya we repeated follow ups they picked up the product but again delivered the wrong product.

Refund has been not processed more has any one is ready to come and pick up the wrong products.

They do not bother to reply on mail or give any timelines on mail. My hard earned money is stuck with them!!

Order ref:[protected]...

I purchased a pair of shoes from zara palladium store mumbai. After wearing them for not more then 20 days to be precised, the inner lining cloth is torn. After contacting the store, they said they will check with the quality department. Response was that this is not a quality issue neither it has happened with many other customers. With some pairs it happened and with some not.

How strange it is.

If someone...

Bought a shirt from Singapore Zara Man Slim Fit .white self designed . After three month when given for wash it got vertical tear .On check observed that when we the shirt is wet, that time if you rub shirt with hand, it is that shirt fabric is getting weak and has vertical tear in that area .
Seeing the shirt it seems that weaving quality has a issue could be due to that it is getting vertical tear .
I can send the picture...

Hi,

This is regarding an item (code: [protected]) bought month back from zara store, select city walk, delhi, india.

After wearing it for the third time without a single wash, i noticed a patch in the garment.

The very next day without a delay i went to the same store having the expectation that they would help me out and give a solution to my problem.
First, i met the manager named...

Hi teamI am regular buyer of Zara products wether its for gifting purpose or my personal use i always prefer Zara however, please note that With grief i would like to share with you extremely treacherous experience I had that I bought a zara black jeggings from Subhash Nagar, Pacific mall month back .In the first wash itself the stich of joints did not work out.It was so embarrassing i wore the same to my office trusting the cloth and it...

Had purchased a t shirt but within one wash colour gone fade went to out let where i purchased at phoenix they were as u hav to mail n then u can come for return i had mailed but reply was its not a product defect i was shocked i mailed again and no reply fed up with costumer care so went directly to phoenix u asked them solution they told we cannot do anything the last was kept t shirt there n came back . No more Zara from now . Really a...

Bought a top at MRP which tore right at the neck after wearing just twice. However, it had crossed the stated return period duration. I showed it to the store staff and they said they will check with the operations team and get back. They never got back to me. I had to call up atleast 4 times before the store helpdesk staff told me that it will not be possible. I posted a customer service request on their website and also dropped a message...

I bought 2 pair of trousers on 15th march 2015 I wore it very late like after 20 days and saw that the stitches are ripped off. I went to Zara store mad met mr. Himalaya for the exchange of the same. He gave me an email I'd and a landline no. [protected]. I have been following up by giving reminders but nobody is responding on the mails. I also called so many times on the no. But either it's not been picked or else somebody will pick the...

To, The Zara Management, On 30th of March at around 3pm I went to Zara in Palladium. I took 10 minutes to shop and 25 minutes on billing. My debit card was used to make a purchase in the sum of Rs.10, 350/- only for which I received an alert when it was debited from my bank account. The cashiers on desk were Manju & Mousim. The machine at Zara did not print the receipt and I was not given my shopping even though I showed them...

HOW ZARA INDIA (INDITEX) WORK WITH EMPLOYEES @ EYES OPENER Dear Zara (INDITEX), THIS SHOULD NOT BE A QUESTION IN YOUR MIND WHO I AM. I don't know how much happy your in your life. your company is giving as much profit which u haven't thought. when you see a full meal on the dinner table with one bottle of red wine with your family and friends. you fel your self as best and big giant Businessman in the world . Have you ever thought, The...

For the past 5 months., getting calls frequently from this number [protected]. that fellow is talking in foul & filthy languages.. it seems that he is targetting for girls... if i'm not supposed to attend the call from his number., he is using some other number to reach me... More over i happened to know that., many other girls are also suffering with this same problem from the same number. please do take the action at the earliest....

My name is Rahul. I hav purchased 3 trousers of ZARA MAN from Pune, Pheonix of same pattern and fabric for 1999/- Rs each. 2- green colour 1- blue colour. All three of them worn once and after single wash the cloth got fur sort of threads on entire trouser. I went to the outlet (Pune, Pheonix ) and explained my case to the manager. But they were least concerned and showed no interest. They said if the trouser was in saleable condition they...

Let me start with a statement from your Zara website: “The customer is at the heart of our unique business model, which includes design, production, distribution and sales through our extensive retail network.” And this is precisely what I felt lacking in the entire experience I had with your product and store service in Mumbai.

The cotton pants that I bought from your Zara store at Palladium Mall in Mumbai, is bleeding...

I bought a formal pair of shoes worth 3500 INR in zara,Phoenix mall,Bangalore on

23rd feb 2013.TIN # [protected] is the transaction no of this purchase.The colour faded at a particular area in the left leg in the first

7 days.I tried to exchange it within 15 days of purchase.They denied to take it

back and later sent it to product manager on my request.Finally they denied to

exchange...

Hi,

With reference to my purchase on 16th March,2013 from Zara,Pacific Mall.I had received a confirmation at the billing counter to be refunded or exchanged with my purchase if returned within a month along with the bills.
I had not tried the size earlier and when I went for an exchange on 23rd March (next weekend) I was made to wait at the counter for 45 minutes. Later, the Store Manger just informed me casualy that...