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BYJU's Complaints & Reviews

byjus.com
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Updated: Jun 19, 2025
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BYJU's reviews & complaints page 107

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A
adityadhanraj91
Jun 2, 2020
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I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done.
Jun 3, 2020
Complaint marked as Resolved 
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    thameshg
    from Kakinada, Andhra Pradesh
    Jun 1, 2020
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    Address: miyapur hyderabad

    We purchased in the month of Feb. 2020 for class 1st to class 3rd and in the month of may 2020 they stared calling us and started saying that we are going to close grade 1st and they will give on grade 2nd classes..

    that's means with in 3 months they have completed grade 1...

    But actually during the discussion with sales person he agreed that they will be closing it by 2021 may grade 1

    but backend team is saying other way..
    BYJU's customer support has been notified about the posted complaint.
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      Shane Reings
      Jun 1, 2020
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      I am writing this report to complain about tricks that byjus is doing to earn money from innocent peoples . I have purchased this byjus premium kit about 6 months ago and this is one of the worst app I have ever seen in my life. The cost me 90000 rs which is a huge amount for 11-12 and neet. But what they are providing in return for this is just a poor content. They have low quality videos for biology . One of the major problem that I am facing is that many topics are missing in physics due to this I end up with many doubts. The content is poor no services of live classes also these live classes are only for name you cannot ask doubts . I am warning other please never purchase this byjus kit they are just concerned to steal money from you like a fraud and trickish
      BYJU's customer support has been notified about the posted complaint.
      Jun 01, 2020
      Updated by Shane Reings       The counsellor has also told me that I can return the product wherever I wanted but when I contacted to return they said that return period is over
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        A
        Arnish Das
        May 31, 2020
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        Address: Mumbai
        Website: www.byjus.com

        The sd card provided by byjus cannot be used after the expiration. What kind of betrayal is this?? Is this a business strategy??? I want my money back otherwise take a legal action against this betrayal company who are here not to give education but to sell their third-class products.
        BYJU's customer support has been notified about the posted complaint.
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          B
          bhargavidixit
          May 30, 2020
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          I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company
          Jun 2, 2020
          Complaint marked as Resolved 
          BYJU's customer support has been notified about the posted complaint.
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            R
            ritikadas87
            May 30, 2020
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            Resolved

            The byjus premium app needs update. I am fed up using it. While watching the video i can't go 2 or 3 minutes back it is taking me at some other time. Ex : vector algebra class 12 there is a practice set of 7 hours mobile watching the video let's just say it's 30 minutes i have watched it now i want to go back at 28 minutes but it is not taking me back it is taking me at some other time. I think the atmosphere a little like youtube where we can go 10 or 20 seconds forward or backward please solve this problem.
            Jun 2, 2020
            Complaint marked as Resolved 
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              B
              Binod115
              from Mumbai, Maharashtra
              May 30, 2020
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              Reg. Mob no.[protected]. Many complaints made via e-mail and teliphonic conversation regarding return request for the study package but no positive reply recived till date
              BYJU's customer support has been notified about the posted complaint.
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                R
                rahulmishra83
                May 29, 2020
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                Resolved

                Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for 12th classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. I hope it is resolved as soon as possible..
                May 30, 2020
                Complaint marked as Resolved 
                BYJU's customer support has been notified about the posted complaint.
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                  H
                  harshitdas88
                  May 29, 2020
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                  Resolved

                  I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered. Since then it never worked. When i tried their consumer service they told me to change my handset. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4. Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.
                  May 30, 2020
                  Complaint marked as Resolved 
                  BYJU's customer support has been notified about the posted complaint.
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                    N
                    nisharajak
                    May 29, 2020
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                    The content is not nice all the chapters are locked they are not teaching the basics they cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked
                    May 30, 2020
                    Complaint marked as Resolved 
                    BYJU's customer support has been notified about the posted complaint.
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                      P
                      priyajain91
                      May 28, 2020
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                      I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe. Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.
                      May 29, 2020
                      Complaint marked as Resolved 
                      BYJU's customer support has been notified about the posted complaint.
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                        M
                        Madan Beniwal
                        May 28, 2020
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                        Address: Bangalore

                        Client #tnl[protected]

                        I have done a big mistake by purchasing byju's tablet for online learning for my kids. I have taken package for my son and daughter uto 10th std and paid a whopping approx 135000/-.

                        On insisting repeatedly their representative abhinav promised that money can be refund anytime prorata basis if you dont see good result or dont like the course. Within few weeks kids have lost interest in the byju's course and telling that our teachers are better than those of byju's. I called byju's to refund my money but they have put a condition that i did not cancel within 15days. How can you assess a kid within 15 days. I am done for one year and i did not see good result. I already enough discussion and dont want anymore.

                        If byju's not refunding money i will for sure put all the video's on internet and will recover my money.
                        BYJU's customer support has been notified about the posted complaint.
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                          H
                          harshadchopra
                          May 28, 2020
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                          Resolved

                          The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7. Tab + sd crad was sent to my with payment mode as cash on delivery but on invoice it is written prepaid which makes the thing more weird and doubtful though i still have the invoice but there is no mention of byju's classes on it. The only proof i have is their sd card. Please help me to get back at least half of the money of class 7. I dont want to continue with their classes.
                          May 29, 2020
                          Complaint marked as Resolved 
                          BYJU's customer support has been notified about the posted complaint.
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                            J
                            jyotsnabajwa
                            May 27, 2020
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                            Resolved

                            Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details
                            May 28, 2020
                            Complaint marked as Resolved 
                            BYJU's customer support has been notified about the posted complaint.
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                              A
                              abhishekdayal2
                              May 27, 2020
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                              Resolved

                              I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.
                              May 27, 2020
                              Complaint marked as Resolved 
                              BYJU's customer support has been notified about the posted complaint.
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                                U
                                Umesh Mudhiraj
                                May 27, 2020
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                                I buy byjus ias tablet course.since last week, tablet is unable to play video and it showing that sw key file is corrupted.
                                +1 photos
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                                  G
                                  girishmadan67
                                  May 27, 2020
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                                  I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.
                                  May 28, 2020
                                  Complaint marked as Resolved 
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                                    P
                                    pnaimbar
                                    May 27, 2020
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                                    Resolved

                                    As i bought a byjus course, and at the time of selling this product to me byjus team has promised me to provide all the possible services but as i am using there product, i am not getting a good service. I have raised this issue a no of times but no solution is coming from them. Thats why this is my last resort to make them listen to me. Please resolve.
                                    May 28, 2020
                                    Complaint marked as Resolved 
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                                      N
                                      Navaneeth Bhaskar
                                      May 26, 2020
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                                      Address: Byjus headquarters Bengluru

                                      I purchased a course from byjus on march 8 but i don't like the course and i request to cancel the order but even now they didn't cancelled my order.
                                      BYJU's customer support has been notified about the posted complaint.
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                                        A
                                        Aparajita Navneet
                                        May 25, 2020
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                                        By mistake the tab fell down on the ground and the display screen seems to have broken.. Though the surface of the screen does not seem to have cracked but the display shows crack
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