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BYJU's Complaints & Reviews

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Updated: Jun 19, 2025
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BYJU's reviews & complaints page 108

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jyotsnabajwa
May 27, 2020
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Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details
May 28, 2020
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    abhishekdayal2
    May 27, 2020
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    I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.
    May 27, 2020
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      Umesh Mudhiraj
      May 27, 2020
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      I buy byjus ias tablet course.since last week, tablet is unable to play video and it showing that sw key file is corrupted.
      +1 photos
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        girishmadan67
        May 27, 2020
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        I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.
        May 28, 2020
        Complaint marked as Resolved 
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          pnaimbar
          May 27, 2020
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          As i bought a byjus course, and at the time of selling this product to me byjus team has promised me to provide all the possible services but as i am using there product, i am not getting a good service. I have raised this issue a no of times but no solution is coming from them. Thats why this is my last resort to make them listen to me. Please resolve.
          May 28, 2020
          Complaint marked as Resolved 
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            Navaneeth Bhaskar
            May 26, 2020
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            Address: Byjus headquarters Bengluru

            I purchased a course from byjus on march 8 but i don't like the course and i request to cancel the order but even now they didn't cancelled my order.
            BYJU's customer support has been notified about the posted complaint.
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              Aparajita Navneet
              May 25, 2020
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              By mistake the tab fell down on the ground and the display screen seems to have broken.. Though the surface of the screen does not seem to have cracked but the display shows crack
              BYJU's customer support has been notified about the posted complaint.
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                Clemo Zone
                May 22, 2020
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                This byju's tab was purchased by me several months ago. I purchased 3 years course. I was very ambitious regarding my coaching but they just provide recorded video lectures of partially completed syllabus and less detail. Moreover on their doubt portal they often send answers copying from google. And mentors are just for like "how's your study going?" that's it. Yes, that's it. I am heavily unsatisfied. I paid 90000 rupees and now at the brink of my career i am in the trap of a business
                BYJU's customer support has been notified about the posted complaint.
                May 22, 2020
                Updated by Clemo Zone
                I had purchased byju's for 3 years with a high ambition that it will be my guiding force to clear my competetive exams. But leave alone guiding hand, it is not a proper supplement too. The inly thing i can admit to be good is majority of their available video lectures. Now the cons i faced as a premium user
                •less details in videos
                •incomplete syllabus for competetive exams
                •useless doubt solving forum ans they copy paste from google
                •unlimited practice more precisely limited problems appearing unlimitedly
                •mentor, more precisely the "how's your studies going" person and referring to students portal 1000 times as if it is god's own website forum
                •when classes are arranged by mentor they are resolved by other mentors who pretend to be experts, they will ask you for time and they will browse google and read the wikipedia for you. (In a nutshell topic expert - google assistant)
                •they provide workbooks (Sounds very premium huh!). They are the most most basic questions like for eg: you are studying vectors questions are what is vector?
                What is a null vector?
                How to represent a vector
                They claim we end up making notes. But you end up making such notes which are self sufficient to get you 60% in boards (Leave alone jee, neet)
                •not at all focussed on problem solving because they solve around 5-6 problems of a topic. Just focused on creating graphical videos which they claim to outsource your mind's work of visualisation.
                •everything the counselor will say will sound very appealing to everyone. But why doesn't the company look up that they are middle class people who look up to them as saviours of child's career. People are ambitious and why doesn't this billion dollar industry byju's understand it must make billion hearts happy and a billion dollar by misleading people.
                •primary and middle school advertisement going on on tv screens actually properly depict that byju's is only suitable for those students. It doesn't have that power to help students crack jee or neet that requires hard (Very hard) labour.

                If i had a little more hope that this might bring a change on a large level or even on personal grounds, if i was assured that i would get my money back i would have continued to highlight more points. But i am very demotivated

                Hope i get my money back

                From the most unsatisfied byju's premium subscriber and a middle class boy
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                  deepalidalal87
                  May 21, 2020
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                  I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
                  May 23, 2020
                  Complaint marked as Resolved 
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                    abhaydixit27
                    May 21, 2020
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                    The tab provided by byjus is not working properly. The video gets stopped abruptly which breaks the flow of study. Kindly issue a new tab and exchange this or fix the glitch that is happening and give me a standby tab for the timebeing so that my study does not get hampered because of the gap. Therefore, i request you to kindly solve my problem as soon as possible. Kindly issue a new tab and exchange this or fix the glitch that is happening and give me a standby tab for the timebeing so that my study does not get hampered because of the gap. Therefore, i request you to kindly solve my problem as soon as possible.
                    May 23, 2020
                    Complaint marked as Resolved 
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                      anshulpratap5
                      May 21, 2020
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                      I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done. Kindly issue a new tab and exchange this or fix the glitch that is happening and give me a standby tab for the timebeing so that my study does not get hampered because of the gap. Therefore, i request you to kindly solve my problem as soon as possible.
                      May 22, 2020
                      Complaint marked as Resolved 
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                        mohitpandey8
                        May 21, 2020
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                        I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
                        May 22, 2020
                        Complaint marked as Resolved 
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                          shwetaverma44
                          May 21, 2020
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                          I am ias student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.
                          May 22, 2020
                          Complaint marked as Resolved 
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                            pujajaiswal4
                            May 20, 2020
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                            I m very much satisfied with the study which is done by byju's in there videos. They made my concepts really clear. But i want that byjus must introduce s. St in the course which include history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all will really be benifitted. If my request is taken in consideration then our nation will do more good as sst is a major problem of students of ncert.. I feel very boring when reading about history if it will be in video form then it will be fun to learn, kindly introduce sst also in your course its a request.
                            May 21, 2020
                            Complaint marked as Resolved 
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                              anishpatel86
                              May 20, 2020
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                              Sir i enrolled with your cat tablet programme. Your education counselor told me you will get the order in 1 to 2 days after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks
                              May 21, 2020
                              Complaint marked as Resolved 
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                                sagarshukla89
                                May 19, 2020
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                                I am a student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.
                                May 20, 2020
                                Complaint marked as Resolved 
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                                  pranavgoel8
                                  May 19, 2020
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                                  I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product
                                  May 20, 2020
                                  Complaint marked as Resolved 
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                                    raghavmehta4
                                    May 19, 2020
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                                    "have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible... Really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.
                                    "
                                    May 20, 2020
                                    Complaint marked as Resolved 
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                                      Rashetha
                                      May 19, 2020
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                                      I request byju's for cancellation of product but they don't reply force me to continue as they said out of policy i request them to no deduction of emil but they not listen we have financial problem and health problem of family but they are rudely behaving. I wish that my consumer complaint will get resolved soon.
                                      BYJU's customer support has been notified about the posted complaint.
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                                        Sumit Kumar Majumder
                                        May 18, 2020
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                                        Address: Bangalore

                                        I have been requesting for cancellations of the byjus scholarship ias course since 13 march 2020. During the purchase of the course i was told by nitish sir (Byjus sales person) that an exam will be held and only if i qualify that exam and then i will be eligible for the course if i fail the exam i won't be eligible and the tablet will be taken back and the money would be refunded. I thought i was privileged that my competence would be judged and only then i will be able to join the course. But no such elimination exam was held and my first emi was deducted without the exam. Soon after the deduction i became alert that mention of the exam was just a gimmick to pursuade me to take the course. And soon after the deduction of first emi on 10th march 2020 i made my mind not to continue the course further which i didnt really like much so i lodged cancellation of course on 13 march 2020. I could have cancelled the course in the intitial 15days but since i was told that an exam will held i decided to wait till the exam but the exam never happened and i also lost the 15days window period. Byjus is intentionally delaying the cancellation. I can show all the mails and contact history with byjus.

                                        This is really fraud way to cheat consumer and all the people must know how this salesman will give fake promises and does not carry out the cancellation despite repeated requests.
                                        +1 photos
                                        BYJU's customer support has been notified about the posted complaint.
                                        May 18, 2020
                                        Updated by Sumit Kumar Majumder
                                        The above image is a photograph of my conversation with byjus Cancellation manager...who hasn't replied to this mail(which was the last mail ) from my end
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