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BYJU's Complaints & Reviews

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Updated: May 23, 2026

Complaints 4212

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1430

Unresolved

2782

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 108

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I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered. Since then it never worked. When i tried their consumer service they told me to change my handset. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4. Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

May 30, 2020

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The content is not nice all the chapters are locked they are not teaching the basics they cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked

May 30, 2020

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I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe. Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

May 29, 2020

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Address: Bangalore

Client #tnl[protected]

I have done a big mistake by purchasing byju's tablet for online learning for my kids. I have taken package for my son and daughter uto 10th std and paid a whopping approx 135000/-.

On insisting repeatedly their representative abhinav promised that money can be refund anytime prorata basis if you dont see good result or dont like the course. Within few weeks kids have lost interest in the byju's course and telling that our teachers are better than those of byju's. I called byju's to refund my money but they have put a condition that i did not cancel within 15days. How can you assess a kid within 15 days. I am done for one year and i did not see good result. I already enough discussion and dont want anymore.

If byju's not refunding money i will for sure put all the video's on internet and will recover my money.

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The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7. Tab + sd crad was sent to my with payment mode as cash on delivery but on invoice it is written prepaid which makes the thing more weird and doubtful though i still have the invoice but there is no mention of byju's classes on it. The only proof i have is their sd card. Please help me to get back at least half of the money of class 7. I dont want to continue with their classes.

May 29, 2020

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Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

May 28, 2020

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I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know why the same the same thing happened twice and no one is correctly explaining what to do next. It had been huge inconvenience.

May 27, 2020

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I buy byjus ias tablet course.since last week, tablet is unable to play video and it showing that sw key file is corrupted.

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I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

May 28, 2020

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As i bought a byjus course, and at the time of selling this product to me byjus team has promised me to provide all the possible services but as i am using there product, i am not getting a good service. I have raised this issue a no of times but no solution is coming from them. Thats why this is my last resort to make them listen to me. Please resolve.

May 28, 2020

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Address: Byjus headquarters Bengluru

I purchased a course from byjus on march 8 but i don't like the course and i request to cancel the order but even now they didn't cancelled my order.

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By mistake the tab fell down on the ground and the display screen seems to have broken.. Though the surface of the screen does not seem to have cracked but the display shows crack

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This byju's tab was purchased by me several months ago. I purchased 3 years course. I was very ambitious regarding my coaching but they just provide recorded video lectures of partially completed syllabus and less detail. Moreover on their doubt portal they often send answers copying from google. And mentors are just for like "how's your study going?" that's it. Yes, that's it. I am heavily unsatisfied. I paid 90000 rupees and now at the brink of my career i am in the trap of a business

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May 22, 2020

Updated by Clemo Zone I had purchased byju's for 3 years with a high ambition that it will be my guiding force to clear my competetive exams. But leave alone guiding hand, it is not a proper supplement too. The inly thing i can admit to be good is majority of their available video lectures. Now the cons i faced as a premium user
â€¢less details in videos
â€¢incomplete syllabus for competetive exams
â€¢useless doubt solving forum ans they copy paste from google
â€¢unlimited practice more precisely limited problems appearing unlimitedly
â€¢mentor, more precisely the "how's your studies going" person and referring to students portal 1000 times as if it is god's own website forum
â€¢when classes are arranged by mentor they are resolved by other mentors who pretend to be experts, they will ask you for time and they will browse google and read the wikipedia for you. (In a nutshell topic expert - google assistant)
â€¢they provide workbooks (Sounds very premium huh!). They are the most most basic questions like for eg: you are studying vectors questions are what is vector?
What is a null vector?
How to represent a vector
They claim we end up making notes. But you end up making such notes which are self sufficient to get you 60% in boards (Leave alone jee, neet)
â€¢not at all focussed on problem solving because they solve around 5-6 problems of a topic. Just focused on creating graphical videos which they claim to outsource your mind's work of visualisation.
â€¢everything the counselor will say will sound very appealing to everyone. But why doesn't the company look up that they are middle class people who look up to them as saviours of child's career. People are ambitious and why doesn't this billion dollar industry byju's understand it must make billion hearts happy and a billion dollar by misleading people.
â€¢primary and middle school advertisement going on on tv screens actually properly depict that byju's is only suitable for those students. It doesn't have that power to help students crack jee or neet that requires hard (Very hard) labour.

If i had a little more hope that this might bring a change on a large level or even on personal grounds, if i was assured that i would get my money back i would have continued to highlight more points. But i am very demotivated

Hope i get my money back

From the most unsatisfied byju's premium subscriber and a middle class boy

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I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

May 23, 2020

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The tab provided by byjus is not working properly. The video gets stopped abruptly which breaks the flow of study. Kindly issue a new tab and exchange this or fix the glitch that is happening and give me a standby tab for the timebeing so that my study does not get hampered because of the gap. Therefore, i request you to kindly solve my problem as soon as possible. Kindly issue a new tab and exchange this or fix the glitch that is happening and give me a standby tab for the timebeing so that my study does not get hampered because of the gap. Therefore, i request you to kindly solve my problem as soon as possible.

May 23, 2020

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I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done. Kindly issue a new tab and exchange this or fix the glitch that is happening and give me a standby tab for the timebeing so that my study does not get hampered because of the gap. Therefore, i request you to kindly solve my problem as soon as possible.

May 22, 2020

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I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

May 22, 2020

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I am ias student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

May 22, 2020

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I m very much satisfied with the study which is done by byju's in there videos. They made my concepts really clear. But i want that byjus must introduce s. St in the course which include history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all will really be benifitted. If my request is taken in consideration then our nation will do more good as sst is a major problem of students of ncert.. I feel very boring when reading about history if it will be in video form then it will be fun to learn, kindly introduce sst also in your course its a request.

May 21, 2020

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Sir i enrolled with your cat tablet programme. Your education counselor told me you will get the order in 1 to 2 days after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

May 21, 2020

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