BYJU's Complaints & Reviews

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as...

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better....

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....

Got it for 2 kids. But no mentor is there to guide except the name of the mentor after a lot of complaining. Just one day before the exam the mentor calls up and asks the kids to cram up the subjects. Wow. Isn't it great. Wasted 90k + for this service. And kids lost interest in studies completely. Can't put them in coaching institutes as paid a lot to byjus and our pocket doesn't allow now. Future of the kids appear bleak....

I had been bought a byjus premium 3 months ago yet i couldn't open it about 2 months . When i try to open byjus premium it showing "your sd card is missing and error 2002 ....

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible..."i really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which...

I have paid the full amount to byjus, i had been told that i would be provided a new sd card but they are not sending the replacement. They are simply giving reasons saying my phone is not reachable, they are delivering today and all that, it has already be more than 20 days since they are not doing anything regarding this. I need some resolution on the same. I think they do not want to send so are giving reasons....

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible... Also kindly look after your packing outer cover was torn and looked like it was repacked. The package inside looks...

I received a product from Byju's and it came in a very dilapidated package. the outer package was soggy and torn as if it was tossed a puddle. I was very apprehensive while accepting it, but i guess i went with the brand. but the kind of packaging it was in was not acceptable from a company like Byju's. Please look at these small things also while the product is good but the customer care is not that good....

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted...

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help....

"tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't... From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this?
"...

I recently ordered a byjus monthly trial pack for std.10th cbse.When i got the delivery, the product i got was 10th icse, which means that i ordered for cbse and i got icse. I called the customer care and they just kept arguing with me that cbse and icse are same and it is a foundation and the portions would be there in it. I said them that the portions are not same then also they just kept arguing with me about the same. Are the customer...

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done. Kindly issue a new tab and exchange this or fix the glitch...

I purchased byjus tab and sim for class 4 to 7. But from last 2 months it is not working. Hardware is damaged. I called byjus several times for the same. But no call back from their side. They are not trying to solve the problems. Now i am requesting them to take the product and refund the money that also they are not doing. Still i am paying for the product of no use. I informed them if you are not solvi g the matter furthur payments will...

In play store byjus learning app have much more feature like civics, geography and history subject but byjus premium has not this feature how we should update byjus premium...

In play store byjus learning app have much more feature like civics, geography and history subject but byjus premium has this feature...

Sir,
My daughter is steading 8th in your byjuse classes but my daughter tap (Lenovo tab) sedanely broken my registration no:[protected] daughter name. Rupashree, i am telling my daughter in charge teacher no response please help and. Replacement ent the tap and action please i will request sir, please help me
Your's faithfully
M. Balasubramanian...

They provide us product during my examination as we are a middle class family and due to examination i don't use it for some days after some days i understand it is useless when i check for cancellations there is written that u can return it only in, 7 days and it is not possible they have to give some police for return so that they give us refund according to time for that we use it...

The content of half of the chapters are locked they are not teaching the basics. They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked. Please do something as soon as possible or i dont want to continue...