Submit a Complaint
Claimed

BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jun 19, 2025
Complaints 4200
Resolved
1429
Unresolved
2771
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Education
BYJU's

BYJU's reviews & complaints page 109

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sweety Swapna
May 14, 2020
Report
Copy

Address: Bangalore

As @anupama said no proper response from mentor...
No proper coatching...
I want to give up with my course...
Please dont play with students...
Don't go beyond money..
When students are not interested with course please leave them... Instead don't delay there problem taking monthly emi...
Today's students are tomorrow citizens and officers...
BYJU's customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    aryansinha66
    May 14, 2020
    Resolved
    Report
    Copy
    Resolved

    I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe. Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.
    May 15, 2020
    Complaint marked as Resolved 
    BYJU's customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      sahiljoshi44
      May 14, 2020
      Resolved
      Report
      Copy
      Resolved

      The content of half of the chapters are locked they are not teaching the basics. They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked. Please do something as soon as possible or i dont want to continue with the service if the action is not taken the earliest this is not the way to provide your customer with the wrong thing, customer satisfaction is the most imp thing kindly work on providing best service to yours customers.
      May 15, 2020
      Complaint marked as Resolved 
      BYJU's customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        komalpandey9
        May 14, 2020
        Resolved
        Report
        Copy
        Resolved

        I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered. Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4. Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.
        May 15, 2020
        Complaint marked as Resolved 
        BYJU's customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          adhikaroy
          May 14, 2020
          Resolved
          Report
          Copy
          Resolved

          "i am of grade 7 studing in bangalore. My tab is not functioning properly from october. It is like freezed and if i need to type anything if the letter does not come i need to make it from portrait to landscape and then try i need to press a button atleast 10 times for it to accept that button or sometimes nothing happens. I waited thinking it as a temporary problem but it is there for 4 months. I would like to continue watching byjus. Please replace my tablet as soon as possible. Please.
          "
          May 15, 2020
          Complaint marked as Resolved 
          BYJU's customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Prashant 29
            May 13, 2020
            Report
            Copy

            Address: BYJU's ias bengaluru

            I have to cancle online course.in byju's they they are not responding. Last 3 month. Whenever i call, they speak will call within 48 hours but no call. They are not providing services. They are cheating on me. Plz help. According to byju's cancellation must be within 15 days from when i receive. But apply for cancellation after 5 days only.. Bcz. They not provide all materials. By the way. I have to cancle.. I am unable to pay money. I paid 9500. They gave me some material worth of almost 9500. But i want to return theirs material. I don't want continue.. Plz help.. They are torches.
            BYJU's customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              amritseth21
              May 13, 2020
              Resolved
              Report
              Copy
              Resolved

              "i booked class 8th study material with samsung tab on and paid 15000/- in advance. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes. According to them they deliver there order with 7 days. Kindly assist on getting me the tab or if not then refund.
              "
              May 14, 2020
              Complaint marked as Resolved 
              BYJU's customer support has been notified about the posted complaint.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                risabhverma88
                May 13, 2020
                Resolved
                Report
                Copy
                Resolved

                I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both.It is a feedback to the company to improve the packing.The content of the app is very good. It has covered the minute topic and explained it well.
                May 14, 2020
                Complaint marked as Resolved 
                BYJU's customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  meenakshi558
                  May 13, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?
                  May 14, 2020
                  Complaint marked as Resolved 
                  BYJU's customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    laxman.prasad1587
                    May 12, 2020
                    Resolved
                    Report
                    Copy
                    Resolved

                    I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to send this back and wait for the new one. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.
                    May 13, 2020
                    Complaint marked as Resolved 
                    BYJU's customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      abhinavkumar33
                      May 12, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.
                      May 13, 2020
                      Complaint marked as Resolved 
                      BYJU's customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        archanaroy45
                        May 12, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done.
                        May 13, 2020
                        Complaint marked as Resolved 
                        BYJU's customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          raviraj223
                          May 12, 2020
                          Resolved
                          Report
                          Copy
                          Resolved

                          I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.
                          May 13, 2020
                          Complaint marked as Resolved 
                          BYJU's customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            E
                            Eresh Kuruvalli
                            May 11, 2020
                            Report
                            Copy

                            Address: Eresh k,S/o Siddappa k,Kuvempu nagar,3rd cross,Siruguppa(p) (tq),bellary (dist),karnataka (state) pincode :583121

                            Hi Sir,

                            At the time of order your agent promised will send the product with in a week.
                            But a month passed still not yet recived .
                            Its felling bad on your service providing.

                            Please call me ASAP : [protected].
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Shyam Jeet
                              May 10, 2020
                              Report
                              Copy

                              Despite my request to byjus to cancel their byjus ias product, no concrete action has been taken from their side. I bought a product on 15th of march and from april onwards i m making complains and requesting them to cancel their product. Nothing is done from their side. A lady named prachi who heads their doesn't cooperate with the things and playing spoilsport and shifts the blame on customers itself. Entire team is doing a kind of harassment and not taking back it's product and not refunding the hard earned money in such hard time of lockdown.
                              BYJU's customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                shubhangi331
                                May 9, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: IBC Knowledge park, S.G palaya

                                "my daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.
                                "
                                May 12, 2020
                                Complaint marked as Resolved 
                                BYJU's customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  rahulraj190
                                  May 9, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: IBC Knowledge park, S.G palaya

                                  I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!
                                  May 12, 2020
                                  Complaint marked as Resolved 
                                  BYJU's customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    varshagautam3
                                    May 9, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab. Change the tab give a new one, i think issue is in the tab only how can battery drain so fast. Please do the needful
                                    May 12, 2020
                                    Complaint marked as Resolved 
                                    BYJU's customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      ratneshsinha89
                                      May 8, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
                                      May 9, 2020
                                      Complaint marked as Resolved 
                                      BYJU's customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        H
                                        himanshiraj33
                                        May 8, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I am gmat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying
                                        May 9, 2020
                                        Complaint marked as Resolved 
                                        BYJU's customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Future Education
                                          3.2
                                          (8)
                                          Central Plan Scheme Monitoring System [PFMS]
                                          1
                                          (214)
                                          UTS Global
                                          1
                                          (85)