BYJU's Complaints & Reviews

I am from jammu, i have purchased byju's product in february 2020, but till date i did not get books from byju's end. My child is not avail services of byju's product. Byju have recovering amount consciously from my end but i did not get books and other services. I want to return the product on immediately basis. I am not satisfied with the service.

Kindly return my money and take your product immediately back.
I also claim my daughter session spoiled due to lack of services of books and mentor.

The marketing person told me that there will be online English language classes, so I took the course but there are no online English language classes conducted. Then I called the customer care they told there are no such classes in your course, same reply from mentor. Now I want my refund and cancel the course and no further auto debit from my bank account.

1. I am facing many problems from your side.

(a) Firstly, my child does understand any chapter in physics live class as I earlier told you.
(b) Secondly, All offline video and live classes in english language only, which can not be understanding fully by child.
(c) Thirdly, Dought which child ask from expert are only 15 in limit for a month.
(d) Fourthly, Tablet which I received does not support calling/Gprs facility.
(e) Fifthly, The price are too high in comparison to others ie Rs 1, 09, 500.
(f) Sixth, Now your mentor or sr executive will not give any reply or call back to me after a waiting period of 15 min to 30 or also in next day after give 10 time calls on your support number.

Details are as under:-

Registered Mobile No- [protected]
Byjus Order No[protected]
Received Tablet on - 11 Aug 2020

Date 8 july, 18
Byju's employee id tnl 2oo7o7549
Came to talk to us for my child's learning program from jaipur office. We agreed over simple conversation. He took a cheque, and other bank details and accepting over monthly emi.
After a couple of days i received call from their head-office about surplus amount to be paid, after a short conversation, immediately i told them to stop the program. But when i went to bank 5000 /rs where deducted from my account. I struggled a lot to get back my money, they returned some money but still. I want my money back.
After such a long period, they have not returned my hard earn money. Please help me.

I have an order of jee and neet books ordered about one and a half month before. Yet i have not received them and i tracked it but the tracking result shows "in transit" and there is no progress in tracking result. Please sort it. Make the books reach me soon.

I am just nit satisfied with byjus. Its been 3 months since i purchased but they are not responding to refund.

I have purchased your product for my two child in the year 2018. Sanchita was in 6 th standard and anay was in 3 rd standrard. At present anay is in 5 th standard.
Reference:-ticket number is 11214826 with this reference i am perusing from 29 july 2020. Before that on 6 july it is assured to be sent sd card but later on it was cancelled and not informed to me. When i contacted on 29 july 2020 i came to know.
Since 29 july i provided audio recoding of person from whom i purchased your product. Later on informed reply received but again stated thatreply is not received and informed said person left byjus. Since 3 august talks of senior managers are going but no fruitful reply is given. Had your company required such time to internal communication then service of your company is worst.
Here by i called you to give final answer of providing sd card of anay for 5 th standard..

Dear Byjus, I raised request for cancellation with in the time period, Rakshit Naik, dragged for 11 months and saying you are not eligible for cancellation and I have call records with another employees like Nandu Gopal, they said you are eligible for 100 percent refunded as you raised 15 days before for Cancelarion. Now rakshit negligible person, irresponsible person saying j will give you concession 15000 instead of 52500, he is bargaining, is he working in Byjus or vegetable market??
For this issue, 100 mails sent, no one is responding, look into this once and refund my money as soon as possible

I was changing my registered mobile number when i was logged out of my byjus account. I had done all the steps needed to relog in. Now it's asking me for an pin code send with my byjus sd card. I don't know what that pin code mean. Could you tell me from where i can get that pin code so that i can login my account.

Hi,
I have purchased their byjus tablet program for one year. I took progarm in end of 2019 to dec 2020.
But since i have took their program, they took whole fees from me in order to provide whole facilities m struggling with that every month. First half books they have sent me on jan 2020 n remaining books in aug 2020, in which still one book is pending. My students portal where i get webinar n value edition series, this portal ol the time on its own stop showing me the content, i have to call them regularly to get this done.
This is utterly harrresment for the the thing i paid for.
I have to call seek beg n more shiit n then wait for long periods..
This product i have taken for year and from 6 month i have faced only harrasment, n yet few months to go by, but for one year this is torture they don't deliver what they proclaim.. I want my students portal to be working as i have paid you guys entirely... Plus books which are supposed to deliver... Byjus fake proclaiming company.

I have an order of jee books ordered about 3 weeks before. Yet i have not received them and i tracked it but the tracking result shows "waiting for pickup" and there is no progress in tracking result. Please sort it. Make the books reach me soon.

I had registered ias course with byju's in june 2020.

Last one month i had raised request for ias course cancellation and loan emi process cancel as i am not able to understand the course and would like to discontinue. I had been explained several times about my problem to cancellation team (Ankita kumari) to cancel the course, but byju's team is not much serious about students problems. They are very much irresponsible to responding mails and even for call request.

Since 2 days i. E 07-aug-2020, i keep getting calls from finance team asking to pay the due of first emi which i was already requested to cancel loan emi to cancellation team.

I requesting the person who can look into this and help me in resolving the issue.

I have requested for the cancellation of my upsc course on 27th june due to this pandemic situation and major financial problems. But byjus is completely ignorant about my problem. Even they made me pay the 1st emi. I'm getting frustrated with this problem. Please help me out on this and cancel the course as soon as possible.

The sales executive aayushman sharma made a promise that if for any reason you can't continue with product, you can cancel it at any point. I also raised a cancellatiin request with in 15 days but nothing was done about it. My money of around 36k is stuck with this fraud company.
Please help.

Sonali amol dashpute ordered a premium pak for grade 8-10 for her son master parth amol dashpute the payment was done before 1 week and the package is not even dispatched from the company
The product was to be delivered after the payment done in 1week and the pakage of byjus is not yet dipatched

No. To call us -[protected]-parth dashpute
Or
If not working call on this
[protected]-sonali dashpute

This mail is with regard to my son v. Viswa chandra who has joined byjus course in the month of april 2020. With regard to this my son is facing some health issues (Headache and other difficulties) in attending the online classes recently. When we checked with our family doctor got an opinion they asked not to attend the online classes. As he is doing his tenth standard we can’t avoid our school online classes and we got a permission from principal of his school and kept reduced it from four hours to one hour with special permission.

He is undergoing treatment now. So already had a word with byjou customer care people and dedicated person nandhini who is taking care of my son’s online classes. They asked me to send an email for disconnection and cancellation of byjou online classes and as well as monthly ecs which is getting credited for every month.

Kindly need your support for the cancellation immediately and as well as make ensure no ecs payment should be activate effective from august 2020.in future if any requirment surely we will keep in touch with you.

But for the above one there is no step action taken they have not cancelled the package eventhough it is health issues. They are money minded business people

Screen of lenovo tab with sl. No hgcgww3t is damaged. Can you please help

The councillor that came to me told many things and promised so many things that I cannot even imagine. He said that I will be given a tablet, one on one classes, books, video doubt clearing, ssc videos on premium and what not. I asked my mentor that why am I unable to get ssc videos and one on one classes and video sessions. He say that Byjus don't provide these things and I was like what? He said to pay me 30000 rs for opting to one on one. The councillor never use to answer our calls. My father is a teacher and already had lot of loans. He for my keen request paid 38500 rs in loans. Now imagine how I am feeling and how my father is feeling.

Dear Mr. Aditya,

Sent from Yahoo Mail on Android

On Sun, 2 Aug 2020 at 14:51, srinivasu annavarapu
wrote:
Dear Byjus team

Don't you feel shameful by having Aditya and Gopal like people in selling the product in a fradulous way. Or you people training like this.

A Srinivasu

Sent from Yahoo Mail on Android

On Sun, 2 Aug 2020 at 10:06, srinivasu annavarapu
wrote:
Dear Mr. Aditya,

Don't you feel shame on your part by selling the product with wrong promises to your lecturer.

You are having no ethical values by offering wrong promises that you are going to deduct two months EMI amount and this can be used for other sibling also and it can be extended to intermediate with small amount.

Don't play cheap tricks in getting carrier ladder one day u will be falldown with out knowing the truth.

Thanks for your shameful selling the product.

A. Srinivasu

Sent from Yahoo Mail on Android

On Wed, 4 Dec 2019 at 7:08, Kannemadugu Adithya
wrote:
Team please look into it as customer is not receiving any response from the concerned department.

Dear Mr Adithya,

We are intially delighted to use your product for my child.

After experiencing the course in real it is not very useful and moreover the overall cost is very high.

So I request you to take back the course material and release my payment.

Thanking you

Yours sincerely

A Srinivasu

Sent from Yahoo Mail on Android

On Sat, 26 Oct 2019 at 10:23, Kannemadugu Adithya
wrote:

[protected] Forwarded message[protected]
From: [protected]@payu.in
Date: Saturday, October 26, 2019
Subject: Your Order at www.byjus.com is successful
To: adithya.[protected]@byjus.com

Dear Srinivas,

Your transaction with www.byjus.com was successful

Transaction ID: BYJUS[protected]
Merchant Website: www.thinkandlearn. byjusclasses.com
Amount Paid: 20100.00
Order Date:[protected]:46:26
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please visit www.thinkandlearn. byjusclasses.com

Thanks and Regards,
PayU on behalf of www.byjus.com
payu

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Please consider the environment before printing this mail

The information contained in this e-mail is private & confidential and may also be legally privileged. If you are not the intended recipient of this mail, please notify us, preferably by e-mail; and do not read, copy or disclose the contents of this message to anyone. Whilst we have taken reasonable precautions to ensure that any attachment to this e-mail has been swept for viruses, e-mail communications cannot be guaranteed to be secure or error free, as information can be corrupted, intercepted, lost or contain viruses. We do not accept liability for such matter or their consequences
Don't you feel shame on your part by selling the product with wrong promises to your lecturer.

You are having no ethical values by offering wrong promises that you are going to deduct two months EMI amount and this can be used for other sibling also and it can be extended to intermediate with small amount.

Don't play cheap tricks in getting carrier ladder one day u will be falldown with out knowing the truth.

Thanks for your shameful

Dear byjus team

Don't you feel shameful by having aditya and gopal like people in selling the product in a fradulent way. Or you people training like this.

A srinivasu

Dear mr. Aditya & gopal

Don't you feel shame on your part by selling the product with wrong promises to your lecturer.

You are having no ethical values by offering wrong promises that you are going to deduct two months emi amount and this can be used for other sibling also and it can be extended to intermediate with small amount.

Don't play cheap tricks in getting carrier ladder one day u will be falldown with out knowing the truth.

Thanks for your shameful selling the product.

A. Srinivasu