BYJU's Complaints & Reviews

I had registered ias course with byju's in june 2020.

Last one month i had raised request for ias course cancellation and loan emi process cancel as i am not able to understand the course and would like to discontinue. I had been explained several times about my problem to cancellation team (Ankita kumari) to cancel the course, but byju's team is not much serious about students problems. They are very much irresponsible to responding mails and even for call request.

Since 2 days i. E 07-aug-2020, i keep getting calls from finance team asking to pay the due of first emi which i was already requested to cancel loan emi to cancellation team.

I requesting the person who can look into this and help me in resolving the issue.

I have requested for the cancellation of my upsc course on 27th june due to this pandemic situation and major financial problems. But byjus is completely ignorant about my problem. Even they made me pay the 1st emi. I'm getting frustrated with this problem. Please help me out on this and cancel the course as soon as possible.

The sales executive aayushman sharma made a promise that if for any reason you can't continue with product, you can cancel it at any point. I also raised a cancellatiin request with in 15 days but nothing was done about it. My money of around 36k is stuck with this fraud company.
Please help.

Sonali amol dashpute ordered a premium pak for grade 8-10 for her son master parth amol dashpute the payment was done before 1 week and the package is not even dispatched from the company
The product was to be delivered after the payment done in 1week and the pakage of byjus is not yet dipatched

No. To call us -[protected]-parth dashpute
Or
If not working call on this
[protected]-sonali dashpute

This mail is with regard to my son v. Viswa chandra who has joined byjus course in the month of april 2020. With regard to this my son is facing some health issues (Headache and other difficulties) in attending the online classes recently. When we checked with our family doctor got an opinion they asked not to attend the online classes. As he is doing his tenth standard we can’t avoid our school online classes and we got a permission from principal of his school and kept reduced it from four hours to one hour with special permission.

He is undergoing treatment now. So already had a word with byjou customer care people and dedicated person nandhini who is taking care of my son’s online classes. They asked me to send an email for disconnection and cancellation of byjou online classes and as well as monthly ecs which is getting credited for every month.

Kindly need your support for the cancellation immediately and as well as make ensure no ecs payment should be activate effective from august 2020.in future if any requirment surely we will keep in touch with you.

But for the above one there is no step action taken they have not cancelled the package eventhough it is health issues. They are money minded business people

Screen of lenovo tab with sl. No hgcgww3t is damaged. Can you please help

The councillor that came to me told many things and promised so many things that I cannot even imagine. He said that I will be given a tablet, one on one classes, books, video doubt clearing, ssc videos on premium and what not. I asked my mentor that why am I unable to get ssc videos and one on one classes and video sessions. He say that Byjus don't provide these things and I was like what? He said to pay me 30000 rs for opting to one on one. The councillor never use to answer our calls. My father is a teacher and already had lot of loans. He for my keen request paid 38500 rs in loans. Now imagine how I am feeling and how my father is feeling.

Dear Mr. Aditya,

Sent from Yahoo Mail on Android

On Sun, 2 Aug 2020 at 14:51, srinivasu annavarapu
wrote:
Dear Byjus team

Don't you feel shameful by having Aditya and Gopal like people in selling the product in a fradulous way. Or you people training like this.

A Srinivasu

Sent from Yahoo Mail on Android

On Sun, 2 Aug 2020 at 10:06, srinivasu annavarapu
wrote:
Dear Mr. Aditya,

Don't you feel shame on your part by selling the product with wrong promises to your lecturer.

You are having no ethical values by offering wrong promises that you are going to deduct two months EMI amount and this can be used for other sibling also and it can be extended to intermediate with small amount.

Don't play cheap tricks in getting carrier ladder one day u will be falldown with out knowing the truth.

Thanks for your shameful selling the product.

A. Srinivasu

Sent from Yahoo Mail on Android

On Wed, 4 Dec 2019 at 7:08, Kannemadugu Adithya
wrote:
Team please look into it as customer is not receiving any response from the concerned department.

Dear Mr Adithya,

We are intially delighted to use your product for my child.

After experiencing the course in real it is not very useful and moreover the overall cost is very high.

So I request you to take back the course material and release my payment.

Thanking you

Yours sincerely

A Srinivasu

Sent from Yahoo Mail on Android

On Sat, 26 Oct 2019 at 10:23, Kannemadugu Adithya
wrote:

[protected] Forwarded message[protected]
From: [protected]@payu.in
Date: Saturday, October 26, 2019
Subject: Your Order at www.byjus.com is successful
To: adithya.[protected]@byjus.com

Dear Srinivas,

Your transaction with www.byjus.com was successful

Transaction ID: BYJUS[protected]
Merchant Website: www.thinkandlearn. byjusclasses.com
Amount Paid: 20100.00
Order Date:[protected]:46:26
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please visit www.thinkandlearn. byjusclasses.com

Thanks and Regards,
PayU on behalf of www.byjus.com
payu

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Please consider the environment before printing this mail

The information contained in this e-mail is private & confidential and may also be legally privileged. If you are not the intended recipient of this mail, please notify us, preferably by e-mail; and do not read, copy or disclose the contents of this message to anyone. Whilst we have taken reasonable precautions to ensure that any attachment to this e-mail has been swept for viruses, e-mail communications cannot be guaranteed to be secure or error free, as information can be corrupted, intercepted, lost or contain viruses. We do not accept liability for such matter or their consequences
Don't you feel shame on your part by selling the product with wrong promises to your lecturer.

You are having no ethical values by offering wrong promises that you are going to deduct two months EMI amount and this can be used for other sibling also and it can be extended to intermediate with small amount.

Don't play cheap tricks in getting carrier ladder one day u will be falldown with out knowing the truth.

Thanks for your shameful

Dear byjus team

Don't you feel shameful by having aditya and gopal like people in selling the product in a fradulent way. Or you people training like this.

A srinivasu

Dear mr. Aditya & gopal

Don't you feel shame on your part by selling the product with wrong promises to your lecturer.

You are having no ethical values by offering wrong promises that you are going to deduct two months emi amount and this can be used for other sibling also and it can be extended to intermediate with small amount.

Don't play cheap tricks in getting carrier ladder one day u will be falldown with out knowing the truth.

Thanks for your shameful selling the product.

A. Srinivasu

Writing from last one month to byjus, to resolved my issues as discussed with his representatives. But he anable to solve my issues and also not refund my money back.

Please cancel my product subscription please cancel as soon as possible, because it is not work with my daughter, and i'm not spend money wastly

When i open the byjus premium app it's asking the number sent along with sd card but you didn't give it

When i am writing my exam of bygus the exam page suddenly refreshed and showed that exam is submitted but still 50 mins of time is remaining

After repeated follow up byjus is delaying the cancellation of my course. I have told them i am not interested to continue the course neither able to continue in this pandemic situation. I don't think they are taking my request seriously. Plz help me out on this.

Dear sir/mam,
Greetings of the day.

I had purchase byjus kit for my younger sister, but it is totally waste of money. She is not comfortable with byjus, even she is not able to understand study material of byjus. I bought this kit in november 2019 and from that day she in not used that kit more than 40, 50 times. Byjus in unable to clear her logic's. From the date i bought, i got a call not more than 40, 50 times till date july 2020. Now i am asking with byjus to cancel my subscription and refund my amount, but they are denying. We dont want byjus kit even byjus kit is not helpful for my sister. She dosent use byjus not more than 40, 50 times. We ready to share the records. Now we hired a home tutor for her studied and she is satisfied with home tution. And i am not able to pay to peoples for same. The fees of home tution is rs. 3500 per month.

This is the humble request you to please help me on this matter and please support me for cancellation from byjus.

Thanks & regards,
Alhamd khan
Mobile - [protected]

I want pin validation code for lenovo m10 hd tablet. Of class 11-12 pcmb

We took a product in the mid of may this year and since our child is not responding well we cancelled the subscription within 14 days. Since i cancelled it i didn't put any amount in the bank accout. But byjus support team took 10 days to respond on this and by this time the ecs was hit and i had to face bounce charges for two time of rs.1200/-.
The question is why should we face bounce charges if the service is slow from their side? Even after many calls there is assurance that the charges will be refunded, but nothing happened.
There is no proper link between finance dept. And byjus team. The finance team kept calling us everyday though we cancelled it. Eventually we had to face the bounce charges for which their slow service is the reason.

I have joined UPSC IAS course plan in BYJU's. I had to withdraw from my study plans due to my personal reasons after a month. I have mailed them and contacted them but nothing resolved my issue. Its been 3 months that my money is being deducted from my account regardless of whether I need the online studies or not. This is totally unfair especially during pandemic times. One shouldn't run their business through education, it should be more like providing the service. These people are reluctant in cancelling the plan even when one doesn't need it. I will surely take this to next level because this is not at all justifiable.

Hi

I have enrolled for byjus classroom program 2020. It was told the validity is dec20. But now its told not so. The classes are not even completed with many subjects pending. And also issue with optional subject where we are not provided with memory card but few others are given the same. The commitment and reality are not same.

I had purchased cat course worth of 43000, but due to some personal issue I cancelled and didnt receive courrier. No it has been more than 45 days but tgey are not refunding. I tried reaching via mail and customer care no without any luck.

Please look into this matter. As they are cheating customers. They are trying to earn some interest by holding the refund i think.