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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jul 22, 2025
Complaints 4211
Resolved
1430
Unresolved
2781
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints page 105

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S
Soman Sagar Jha
Jul 7, 2020
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Escalation on my amount deduction

Address: Bangalore byju

Dear all
I want to return my order.
I want to cancel it
Below points show not to go with byju app
As they are fraud and got hidden charges
My emi should be deducted on 7of every month
1-On June 2020 my amount have not got deducted as they put my name on morotorium without asking me and said there is interest charges on this and then again forced me to pay on 26th of June
2-Again after 10days...
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Supriya Munirathnam
Jul 6, 2020
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Address: Bangalore

Hi i purchased this product only on the commitment given by the sales man that he will give us the refund at any point of the time if we are not satisfied with the course but when i called them after few days they are saying that they cannot refund
BYJU's customer support has been notified about the posted complaint.
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    V
    Vidhyagar
    from Delhi, Delhi
    Jul 5, 2020
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    I have bought bjus ias course for one year. They initially charged 14k for installation.
    Within 15 days o have asked for the cancellation due to family situation. I have informed through mail [protected]@bjus.
    But they not respond me late of one month.
    After one month back they called me and said your refund validity was expired.
    More than 17 times i have send mail.
    They keep on telling the same thing again again.
    What i have to do?
    BYJU's customer support has been notified about the posted complaint.
    Aug 22, 2020
    Updated by Vidhyagar     They not responding me properly .
    Both customer care & sales person.
    Jun 14, 2022
    Updated by Vidhyagar     please refund my money
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      E
      Eleena Jibin
      Jul 3, 2020
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      Already completed are not getting marked as completed and in parent tab also it is showing as nothing is completed. Its more than one month my kid is using it please do need full.
      BYJU's customer support has been notified about the posted complaint.
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        A
        Aisha Rajput
        Jun 29, 2020
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        When i am opening the byjus it was asking for the pin sent along with sd card to complete account creation please solve it as soon as possible
        BYJU's customer support has been notified about the posted complaint.
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          E
          Eshan Gawali
          Jun 28, 2020
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          I recently inserted my sdcard for 11th std and the card is not getting accepted and when i open the app it says error 2002 so i want an exchange or i want a refund of my product and its the worst app ever so i want an exchange.
          My contact :- [protected]
          BYJU's customer support has been notified about the posted complaint.
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            N
            Nidhi Dew
            Jun 27, 2020
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            Website: byjus.com

            I bought 3 package from byju's costing more than 1.5 l, where 85k already paid, rest are getting deducted from my account, i have raised the concern with the company for stopping the deduction but not listened, now when i don't have enough money to pay, they are bugging us like any thing, calling my dad 5 times a day and to my brother.

            Please stop it, we don't want your product and already paid enough, we have some financial crisis, i[censored] want ur product please take it back and please provide us the refund, and stop bugging my family.
            BYJU's customer support has been notified about the posted complaint.
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              K
              Kulneh
              Jun 27, 2020
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              My byjus subscription has been enrolled in the name of aryan goyal
              My registered phone no is [protected] and [protected]. With due respect i would like you to pls cancel my registration and refund my money. I spoken to my mentor regarding this but they say it’s been more than 15 days so they can’t cancel it. But i was regularly informing regarding my issues with the concerned person whose no is [protected]
              Every time he use to convince that to try for some more time. But we are not comfortable with the online class and as know he is not responding so i request you to pls cancel it and make my refund asap
              Thanks
              BYJU's customer support has been notified about the posted complaint.
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                G
                G B
                Jun 25, 2020
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                Please cancel my product. Because l am not able to pay next emi installment, because l had lost my job due to korona and l not used product yet.
                So please cancel my order.
                BYJU's customer support has been notified about the posted complaint.
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                  K
                  KD3
                  Jun 23, 2020
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                  As i am not satisfied with the course content and mentor support as they promised i want to return the product. The time for return was 30 days as told by the sales person. It was delivered to me on 27 th of may, 2020. Still 4 days left within the trail period.
                  Please do the necessary and resolve asap.
                  Contact details-
                  Dixit das
                  [protected]
                  BYJU's customer support has been notified about the posted complaint.
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                    B
                    Bablu Kumar Bablu Kumar
                    Jun 19, 2020
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                    We're requesting you for the cancellation of byju's product
                    BYJU's customer support has been notified about the posted complaint.
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                      M
                      MrityunB
                      Jun 15, 2020
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                      Shameless Frauds of Byju's with fake identities

                      Byju's employees with no self-respect were found pretending like a Loan recovery agent of illegal IIFL loan. They introduced as Accounts Manager, IIFL but takes the salaries from Byju's, use Byju's Phone, SMS and email. All those have no moral courage to answer my questions now. Ms. Sunitha Krishnan, Assistant Vice President, Byju's, and Mr. Preejet Muralidharan of IIFL submitted a forged NOC of IIFL claiming to be a system-generated pdf...
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                      S
                      Sanjay Kumar Goswami
                      Jun 14, 2020
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                      Address: Banglore

                      I have ordered for a course for my daughter sanjana goswami and paid the initial amount of rs5000. But we are not satisfied with the course and thereafter opted for its cancellation within 15 days of delivery through my registered mail to their cancellation mail. Order was delivered to us on dated 20.05.20 and we mailed for its cancellation on dated 02.06.2020. Still after sending cancellation mail, daily byju's new representative calling me and asking me for emi rather than cancelling the order and refunding money.
                      BYJU's customer support has been notified about the posted complaint.
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                        S
                        Sanjay Kumar Goswami
                        Jun 14, 2020
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                        Address: Banglore

                        Loan number [protected] (Order no.[protected],[protected] name of student sanjana goswami father's name s k goswami. Inspite of sending mail for cancellations, not cancelling the order and returning of refund initial amount.
                        BYJU's customer support has been notified about the posted complaint.
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                          M
                          Mansikapoor89
                          Jun 13, 2020
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                          Resolved

                          I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done.
                          Jun 17, 2020
                          Complaint marked as Resolved 
                          BYJU's customer support has been notified about the posted complaint.
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                            N
                            Nehasinha67
                            Jun 13, 2020
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                            Resolved

                            I bought the app recently, for my son who is going to 8th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it then it worked fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...
                            Jun 17, 2020
                            Complaint marked as Resolved 
                            BYJU's customer support has been notified about the posted complaint.
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                              A
                              Ashish6759
                              Jun 13, 2020
                              Resolved
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                              Resolved

                              I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back she said concerned person will call me back within 48 hours and help me with this but still no word from them.
                              Jun 17, 2020
                              Complaint marked as Resolved 
                              BYJU's customer support has been notified about the posted complaint.
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                                tejashwiprakash56
                                Jun 12, 2020
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                                Resolved

                                My parents bought a course for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...
                                Jun 13, 2020
                                Complaint marked as Resolved 
                                BYJU's customer support has been notified about the posted complaint.
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                                  H
                                  Himanshigupta23
                                  Jun 12, 2020
                                  Resolved
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                                  Resolved

                                  A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.
                                  Jun 13, 2020
                                  Complaint marked as Resolved 
                                  BYJU's customer support has been notified about the posted complaint.
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                                    S
                                    Sagarshukla335
                                    Jun 12, 2020
                                    Resolved
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                                    Resolved

                                    I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.
                                    Jun 13, 2020
                                    Complaint marked as Resolved 
                                    BYJU's customer support has been notified about the posted complaint.
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