BYJU's Complaints & Reviews

When i am opening the byjus it was asking for the pin sent along with sd card to complete account creation please solve it as soon as possible

I recently inserted my sdcard for 11th std and the card is not getting accepted and when i open the app it says error 2002 so i want an exchange or i want a refund of my product and its the worst app ever so i want an exchange.
My contact :- [protected]

I bought 3 package from byju's costing more than 1.5 l, where 85k already paid, rest are getting deducted from my account, i have raised the concern with the company for stopping the deduction but not listened, now when i don't have enough money to pay, they are bugging us like any thing, calling my dad 5 times a day and to my brother.

Please stop it, we don't want your product and already paid enough, we have some financial crisis, i[censored] want ur product please take it back and please provide us the refund, and stop bugging my family.

My byjus subscription has been enrolled in the name of aryan goyal
My registered phone no is [protected] and [protected]. With due respect i would like you to pls cancel my registration and refund my money. I spoken to my mentor regarding this but they say it’s been more than 15 days so they can’t cancel it. But i was regularly informing regarding my issues with the concerned person whose no is [protected]
Every time he use to convince that to try for some more time. But we are not comfortable with the online class and as know he is not responding so i request you to pls cancel it and make my refund asap
Thanks

Please cancel my product. Because l am not able to pay next emi installment, because l had lost my job due to korona and l not used product yet.
So please cancel my order.

As i am not satisfied with the course content and mentor support as they promised i want to return the product. The time for return was 30 days as told by the sales person. It was delivered to me on 27 th of may, 2020. Still 4 days left within the trail period.
Please do the necessary and resolve asap.
Contact details-
Dixit das
[protected]

We're requesting you for the cancellation of byju's product

Byju's employees with no self-respect were found pretending like a Loan recovery agent of illegal IIFL loan. They introduced as Accounts Manager, IIFL but takes the salaries from Byju's, use Byju's Phone, SMS and email. All those have no moral courage to answer my questions now. Ms. Sunitha Krishnan, Assistant Vice President, Byju's, and Mr. Preejet Muralidharan of IIFL submitted a forged NOC of IIFL claiming to be a system-generated pdf...

I have ordered for a course for my daughter sanjana goswami and paid the initial amount of rs5000. But we are not satisfied with the course and thereafter opted for its cancellation within 15 days of delivery through my registered mail to their cancellation mail. Order was delivered to us on dated 20.05.20 and we mailed for its cancellation on dated 02.06.2020. Still after sending cancellation mail, daily byju's new representative calling me and asking me for emi rather than cancelling the order and refunding money.

Loan number [protected] (Order no.[protected],[protected] name of student sanjana goswami father's name s k goswami. Inspite of sending mail for cancellations, not cancelling the order and returning of refund initial amount.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done.

I bought the app recently, for my son who is going to 8th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it then it worked fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back she said concerned person will call me back within 48 hours and help me with this but still no word from them.

My parents bought a course for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...

A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Sir i am faizan akhter. Sir. I stop this byjus. Because my father's business is in trouble.. The condition of our house is very bad for him. For that i beg you to stop my byjus class i can't do it anymore especially because our house is in very bad condition. The financial condition of our house is very bad. I have to leave the class for that so my request to you is you cancel this registration number of mine. Thank you sir. My registration number [protected]

We got this product on 20 january 2020, on 5 febuary 2020, we asked our salesman to return this product because we were not able to understand and were facing eyes issue, he said to solve but after few days when no step was taken then, we call him again but he ignore our call. Also he said to provide us with all subject except computer and hindi but only 2 subject we got. Till now there is no action is taken and they are taking money as installment of emi. We also contact but no one is solving our problem.

I have paid 5k to the company for receiving their services for my son in fifth class. We haven't got any tablet or have even availed the trial of the product. First they didn't tell me before hand about the conditions of the paper work. I first paid them 5k rupees of 5 June. Next day I sent papers of my elder daughter who is a graduate and is 21years old. They rejected it saying that minimum age limit is 25. Then I sent them mine but they said that I don't hold a credit score as I am a housewife. And asked me to send bank details of only my husband. He isn't willing to send them his personal details. Now I am in no state to continue the process any further and want my payment back. But they are forcing me to continue that. Please help me get my money back I am stuck in this process. I don't want to proceed any further. But now they are forcing me to send my husband's documents even for cancellation. Please help me.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.