BYJU's Complaints & Reviews

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...

I have paid the full amount to byjus, i had been told that i would be provided a new sd card but they are not sending the replacement. They are simply giving reasons saying my phone is not reachable, they are delivering today and all that, it has already be more than 20 days since they are not doing anything regarding this. I need some resolution on the same. I think they do not want to send so are giving reasons.

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible... Also kindly look after your packing outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too. Please help us in resolving it asap.

I received a product from byju's and it came in a very dilapidated package. The outer package was soggy and torn as if it was tossed a puddle. I was very apprehensive while accepting it, but i guess i went with the brand. But the kind of packaging it was in was not acceptable from a company like byju's. Please look at these small things also while the product is good work on customer care service also.

I am not satisfied with commerce byju stream no live classes are present for commerce students and no study material is available any subjects of commerce. No session for ask a doubt section and i use in 11th class full but i am not satisfied with 12th commerce course and i want to return it after 1year please refund me half payment then payed like 45, 000 and they payed 20, 000.

My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this.

The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand and resolve my issue

I wanted to try the Byjus app so requested for a trial. I was given the trial, however, during the trial period itself, my payment was started. I was told that even to try the product, I have to start the EMI. Later, I raised a cancellation request during the trial period itself, My cancellation was approved at that time but the sales team started negotiating it with me. I informed multiple times that I don't want to go for it now as my kid is very small. After lots of efforts from my side, the cancellation was approved in the month of April, however, due to the lockdown, I couldn't return the product. Meanwhile, I had informed the same to multiple mentors during multiple calls that no courier service was working. I was told that I can return the product once the lockdown is relaxed. Yesterday night, my wife got a call from Byjus's and she informed the caller from Byjus that today 3rd of June, she would be visiting Byju's office and will be returning the product. My wife was informed that she can deliver the product any time through any means like courier or dunzo. We were trying for Dunzo also but as I stay outside of Bangalore, no courier or Dunzo service was working in my locality. Today, when, my wife visited Byju's office, she was told that the cancellation was not possible and Bujus refused to take the return kit. She was also informed that the return was supposed to happen within 30 days of cancellation. We were also told that 30 days of return is mentioned in the cancellation policy also in your website. After my cancellation was approved (attaching the doc), I had discussed the return and my inability to send it through courier multiple times with Byjus'. I was never informed by anyone about the 30 days policy, also, when I checked your website for the cancellation policy, I can see it is not mentioned anywhere in the policy, I am attaching the same for your reference, though, it's your own policy. Because of the lockdown, I was not able to courier it and that was informed multiple times to Byjus through calls and emails and I was assured that I can return it whenever possible. My son is not using the product at all, moreover, my EMI was started during the trial period itself which is not ethical, I have checked with others who had tried the app and were not asked to start the EMI during the trial period. I see the desperation in selling the product. Even after canceling it, Byjus is refusing to take the product back and refund my money. I was offered multiple other schemes by extending the tenure, by reducing the fees etc, but I had been always insisting on a cancellation. The lockdown has affected my job and I am badly hit by it financially and mentally. I have a huge home loan to pay, a child to take care, the Byjus EMI is putting extra burden on me. I will not be able to continue with the EMI for the next 2 years. That's why I canceled the trail during the trial period itself. Byjus is not refunding my money. Please help!

They give lenove tablet complete my course then i request please open unlock the tablet then didn't reply.. Take my complant reply

Class v science video. The byju's teacher (Avinash) in a video described "ketosis" as a disease. To the best of my information, ketosis is not yet established as a disease. But the teacher confidently conveys the message by a quiz program that ketosis is a disease. This type of illogical and unscientific raw information will affect young minds. Education is not giving rubish information. Education should train young minds. Byju's is selling premium offline videos to young children and the parents and society don't know what quality of information they are sharing. I request all concerned people to raise such issues against the defective products. The mentor did not clarify the question when asked for it.

I request byju's to replace the sd card with sd card of teaching videos with quality content for class vi so that the student is safe from deceiving misinformation. The quality of teaching videos is not good only because of the technology used. The content should be of acceptable quality. Our society is in real danger if such unthoughtful raw information are fed to young generations.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a week and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret now. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

Hi
The counselor of this product visited my house and advised me to purchase this product form class vi to x although my ward is in class x. He said that she needs to study from class vi as her math. Seems to be weak area. For this he charged me rs 72500 and told that you can try this for a month and if you are not happy you can return it. He also iterated that we are very reputed firm and will assess the student performance for a week and if we find that the performance of the student is not upto the required standard we will terminate the course. He offered me finance option and made a emi of rs 5500 for 12 months. Later on when we try to terminate the course as the product was not upto the desired standard they are refusing to do so stating that return policy is valid for only 15 days. But first 15 days when we were not happy they told us to contact the designated counsilor. The idea behind was to somehow drag the duration so that 15 days are over and finally i am trapped in the net. I talked number of time to customer helpline but they are unable to help me out. I want to terminate this course and don't want to pay further as i am not using this app and any of its services since four months. Kindly help me.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

Sir,
We have taken your buji product from name mr. Pratyush daiya while paying some amount on the spot and later through emi duly signed through check. After 1.5 months we got call that sign is not matching, the same signature we use in other transactions, so we were asked by manually emi through links. The same we are doing continuously in every month.
But matter of sorrow is after depositing emi continuously, we are called umpteen times a day whether we are in meeting or driving by personnel for depositing emi. It shows their unprofessional behaviour even we tell them to deposit the amount till 6 date of each month but they start to call again and again from day 1 of the month.
If this is the attitude from your end then we won't be able to continue with you. It is better you send company personnel to us so that we can take final decision. Because while paying, we are tortured in this way, we won't be able to move.

Thanking you,

Rahul daiya

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i not. This is not what i expected from a company.

I got the tablet + sd card for pcmb content for xi std science for my son. The content seems good. But the tab had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video. She took my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. And i havent received a call back its been one day please look into it.

"tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't... From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this? Please resolve my issue as soon as possible
"