Show menu
Close
Ask a Question Ask a Question FAQ FAQ Sign in Sign in
Close
BYJU's
Think & Learn Pvt. Ltd.
Customer satisfaction rating: 59%
Submit a Complaint
2203
COMPLAINTS
ADVERTISEMENT

BYJU's Customer Care

Think & Learn Pvt. Ltd.

TwitterLinkedInYoutube
Address
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
191
down
112

Additional info

New Delhi
K-40, Outer Circle, Opposite PVR Plaza, Connaught Place
+91 98 9930 7900

Noida
C-101, Sector 2
+91 98 9930 7900

Mumbai

3A, A Wing, 1st Floor, Vimal Udyog Bhavan, Matunga (W)
+91 92 2110 7899

Chennai
3rd Floor, Sempurna Building, North Usman Road
+91 96 7704 7811

Hyderabad

2nd Floor, Prime Plaza, Himayath Nagar
+91 94 4105 0300

United Arab Emirates
More Ideas General Trading LLC, 301, Al Arif Business Bay, Opp. HSBC, Bur Dubai, Dubai
+971 4351 4995
+971 4358 0998
+971 4351 4998

The Kingdom Of Bahrain

Kensho Knowledge Solutions WLL, Office No. 119, Building 106, Al Ahli Club Complex, Road 20, Abdul Rahman Jassim Kanoo Avenue, Block 331, Zinj, Manama
+973 4351 4995
+973 4358 0998
+973 4351 4998



View More Information...

Customer satisfaction rating
59%
Complaints
2203
Pending
0
Resolved
1301
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BYJU's Complaints & Reviews

Sort by:

 Saurabhsingh12
Hi,
As you have been unable to solve my problem i am listing it down point by point -

1. i bought a cat lenovo tab course on july 16 2016.

2. the delivery of the tab itself took 15 days. despite of delay, i continued using it...in 2 days i realized i am not able to access videos more than 3 times (which was not told by the executive despite of asking again and again).

3. further, the books were delivered post 1 month after rigorous follow ups and no response from the byju team. to compensate the same the manager extended the validity from january to feb (i really dont know what i am going to do with the course after the exam).

4. 15 days back i started having problems again in logging in; again i called up the authorities and they told the tab would be picked up and delivered back to me once the problem is rectified (which never happened). after 2 days i had to take the tab to the byju koramnagala office where the problem was rectified.

5. 6 days back it started having the same problem again. its been 4 days since i have shared my address but no one is bothered to pick it up and follow up. i have to call again and again and explain the entire thing to an entirely person on crm.

6. i have wasted my rs. 22000 in buying this tab and now i am wasting my time as well. kindly take the tab back and refund my money. i did not pay this much amount for such a service. kindly refund my money. please do not provide any other alternative as i am not interested any further in your services. if the pick up is not possible from your end, let me know i'll drop it post the refund.
Complaint comments  Add a comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT

     Shinkre
    I got the tablet + SD card for pcmb content for XI and XII std science for my son. The content seems okay. But the app had lots of niggles. The questions pop up randomly unrelated to the video lecture and then jump to a latter part of the video.
    Called the cs number given to us. It was dead. Mailed to the mentor who was to call back immediately. That didn't work either. The number to sell the product was prompt to respond. Took my complain and was to forward my call to the technical team... Which as it turned out was busy and would call back in 24h. Not good enough if student needs immediate support. Overall not a very satisfying and trustworthy experience. Still in look in period. Very inclined to give it up.
    Complaint comments  Add a comment

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT

       leohoney
      I totally concur with many of the other complaints submitted here. Byju's is a money minting machine. They promise you the world but fail to deliver to their commitments. I received close to 20 calls in a span of 10 days from Aishwarya at Byju's in the later half of August 2016. They were running a discount scheme on their GMAT prep packages. Last date to avail was 31 August. I was told the SD card with all the study material will reach me in 3-4 working days after making the payment. I was already 1.5 months into preparation and wanted continuity in my studies to keep the momentum. I still agreed to wait 3-4 days and made the payment online on 31-Aug. After that the story reversed. Byju's stopped responding to my emails. I was initially told tracking info will be shared within 24 hours of making the payment. Later I was told that their accounts team takes 48 hours to verify the payment! I had a bad feeling about this so I immediately raised a cancellation request via email and asked them not to ship the material and refund my money. However study material reached me on 8-Sep. I refused to accept the courier and immediately emailed Byju's support and Aishwarya that I have returned the courier. I have sent multiple reminders since then but team Byju's has gone completely cold on me. Didn't know what else to do but to turn to this forum. Hoping for a swift resolution.
      Complaint comments  Add a comment

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT

        Think & Learn / Byju's — IAS 2017 Tablet course

         Devadas Menon
        I have joined for IAS 2017 tablet course of byjus in august 2017 the details are below.
        Order Number : 4584727br...
        ADVERTISEMENT

        Think & Learn / Byju's — Refund of money

         Ishaan Archit
        I'm the student of tablet+classroom program. I made the payment of 50k for the tablet and later paid 35k for the classroom...
        ADVERTISEMENT

        Think & Learn / Byju's — Byju's learning learning app

         Ronnie D'Souza
        Dear sir / madam.

        Over a month back i paid for the byjus on line learning app $ 299 equivalent to 20 thousand...
        ADVERTISEMENT

        Think & Learn / Byju's — Back And Refund

         Arihant Vasha
        Sir I am Arihant Vasha.I purchased a package of P.C.B. from byju's.Before purchasing product they promised if I don't satisfied...
        ADVERTISEMENT

         PADMAJA ANNAPURNA KAMBHATLA
        1. I placed an order for the course content for 8th standard IGCSC (Cambridge board) through the online link provided by the executive of the company Ms Naina and paid Rs 11000.
        2. The company punched a wrong address and the parcel was delivered to a wrong address. The company did not do any thing to set that right even after my informing them about the wrong address. I did the follow up with the courier service and with their cooperation traced down the person whm it was delivered and got the product in my hand.
        3 I then realised that the product was of ICSC and not what I have ordered for.
        4. I kept complaining about it to various tiers and the sales head of the company Mr Sidhhant verma very well know what happened and he admitted that the product which I ordered for is not available t all and the sales ppl know very well about it before takng the order. He promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.
        Complaint comments  Add a comment

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT

          Think & Learn / Byju's — Refund policy [Resolved]

           Bhavya Adhvaryu
          When i got a call from the educational consultant from think and learn ltd on 23/06/16. I was so much happy that i got a scholarship...
          ADVERTISEMENT

          Byjus — Cheaters [Resolved]

           JasKaran Grover
          Never Buy the Byjus Tablet as they never provide you what they say.They uses all unethical methods, saying all lies that they...
          ADVERTISEMENT

          Byju's — A tab with defective app [Resolved]

           anhita
          The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working....
          ADVERTISEMENT

          Think & Learn / Byju's — Regarding delivery of the product

           adi0123
          I booked class 8th study material with samsung tab on 13/05/2016 and paid 15000/- in advance my transaction ref no [protected]....
          ADVERTISEMENT

          [Resolved]

           Advait Mohan
          I have been having issues with the tablet, about 10 days back. I stay in Allahabad, UP, and I was given the solution to send the tablet back to Bangalore, get it repaired and then it would be sent Allahabad. The whole ordeal would take about 15 days, which I could not afford to waste. After a lot of arguments the representatives agreed to send demo tablet to me which my tablet gets repaired. It has been more than 8 days since the the office got the tablet, and yet there has been no intimation on the company's side regarding the status. Only when I would pester them to send the tablet to me, they would start resolving my issue. I have also been trying to get a mentor since March. But to no avail. It is tiring and irritating to keep on calling the the customer care again and again to help me solve my issues. Every-time a new ticket is generated and nothing is followed up. I feel that it is my duty to inform you what do the end customers go through, while dealing with an irresponsible customer care team, which is going against the core ethics of what you stood for, learning in an hassle free manner. Such service has led me to believe that your service is just like the other institutions (TIME, Career Launcher etc) who are loyal until they get the money out of a foolish customer.
          Complaint marked as Resolved Aug 12, 2016

          Complaint Status


          [May 25, 2016] BYJU's customer support has been notified about the posted complaint.
          Verified Support
          BYJU's Customer Care's response Jul 12, 2016
          Hello Sir,

          I apologise for the inconvenience caused and request you to drop a mail regarding your issues to my email id ankita.[protected]@byjus.com

          Please mention your order id and the date of purchase.

          Regards,
          Ankita Priya
          Business Developement Associate
          Byjus Classes
          This gentleman wrote is review on May 25th 2016, but the company had apologize on July 12th 2016 saying that request to mail regarding the issue. I think these guys has not given the proper response to the customer, so that only he had raised a complaint. How foolish there are working. As an father i would like to purchase a 10th class ICSE Syllabus to my daughter. While seeing all the reviews and way of approach from BYJUS. Try to drop my mind that's good...
          Complaint comments  Add a comment

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

            Byju's — Byju upsc tablet [Resolved]

             Think & learn comp
            Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames...
            ADVERTISEMENT

            Think And Learn Pvt Ltd — Complaint regarding no refund [Resolved]

             raksh14
            Hi. I am a student of 12th standard. This is a crucial phase of my life as; soon I will be appearing for my final boards....
            ADVERTISEMENT

            Byju's Classes — Students kit is not loading video [Resolved]

             pvahamid
            I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered on 10/12/2015. EP/BP AC NO[protected]...
            ADVERTISEMENT

            [Resolved]

             san444u
            I purchased a test series IAS 2016 prelims from byjus.com.
            Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
            They are so annoying, every time i call customer care, they say it is in process.
            Please beware of Byjus commercial classes. they are least bothered about students career.


            No proper response even after multiple mails for refund
            Complaint marked as Resolved Jun 28, 2016
            This problem was resolved now. Thank you.
            Verified Support
            BYJU's Customer Care's response Jun 25, 2016
            Sir, please leave your contact details and order ID AT ankita.[protected]@byjus.com . I work in the business development team and will try my best to help you .

            Thanks and regards,
            Ankita Priya
            Byjus is a reputed brand but when it comes to business with students, they are not fair.
            i called 4 days continuously for 4 days and mailed to sales @ byjusclasses.com and also to customer care Nikita williams and sarah, prateek 4 times continuously.
            they dont check the status of the order.
            they just say, they do not have any information about refund status even after 4 days and they boast it as a customer care number.
            It does not matter about student choice or career.
            they just want to make money.
            Please friends dont go to this kind of institutes which do not care for students.

            Complaint comments  Add a comment

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT

              Think & Learn Pvt Ltd. — Unethical behaviour [Resolved]

               Payal Chhatwal
              Ra
              ramurajendra
              I concur with Kamal. These guys are very good Cheaters and the most of all is Mr. Byju Himself....
              ADVERTISEMENT

              Byjus — Delay in delivery, unresponsive staff [Resolved]

               Medhaa Shankar
              I write this in disgust of byju's tablet course. To those who are unsure of byju's, treat this as an eye-opener....
              ADVERTISEMENT

              Byju Classes — Tablet [Resolved]

               Md Rayyan
              The content is gudbut all the chapters are locked they are not teaching the basics
              They cheated with me and i regularly...
              ADVERTISEMENT

              Featured Complaints

              ADVERTISEMENT