BYJU's Complaints & Reviews

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.

My parents bought a course for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet...

We have received the product (Byjus course) through blue dart day before yesterday.. It was a partial cod order wherein the part payment was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Byjus app asking for setup of class 10th and when I'm trying to setup it ..formation of PIN validation occurs. My problem is that I didn't knew the code of PIN validation.

A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.

I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product. I dont want the product anymore please give me my money, this is ridiculus how can someone study from the board whichb he does not belong to. Solve the issue asap

The product was delivered to me this afternoon. To my surprise when i unpacked it i found the product to be in damaged condition. My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too. Please help us in resolving it asap

Dear parent,

Please share your complete bank details in the below-mentioned format to
[protected]@byjus.com - so that we can process the refund of 1, 14, 000 inr. We also request you to attach cancelled cheque copy from your bank account to make the process smoother.

Only received 92400 rs 21600 still pending so many reminders no response

Byju's — cancellation & refund

I had raised my cancellation request on 29th march, 2020 by text message as student is not taking interest in course & we are going through financial problems due to lockdown.
We have requested byju counselor mr. Aditya {21823941} to refund our payment and cancel our loan due to above mention reason who is unable to understand the problem. Lack of responsibility is what you show and the commitment. I couldn't believe how could you not understand that we do not want anything from you except cancellation of the loan and refund of the paid amount.
It's been almost a month and i haven't got any confirmation on this. I have paid 1st installment also. Byju offers worst customer cancellation services. I highly recommend never ever go for byju's tablet and the course. It's just a trap they are running business. I m very disappointed with this and i want strict action on this asap. Please cancel my loan application and refund my whole amount.

Regards
Suresh gaur

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Got it for 2 kids. But no mentor is there to guide except the name of the mentor after a lot of complaining. Just one day before the exam the mentor calls up and asks the kids to cram up the subjects. Wow. Isn't it great. Wasted 90k + for this service. And kids lost interest in studies completely. Can't put them in coaching institutes as paid a lot to byjus and our pocket doesn't allow now. Future of the kids appear bleak.

I had been bought a byjus premium 3 months ago yet i couldn't open it about 2 months . When i try to open byjus premium it showing "your sd card is missing and error 2002 .

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible..."i really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility. I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.
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I have paid the full amount to byjus, i had been told that i would be provided a new sd card but they are not sending the replacement. They are simply giving reasons saying my phone is not reachable, they are delivering today and all that, it has already be more than 20 days since they are not doing anything regarding this. I need some resolution on the same. I think they do not want to send so are giving reasons.

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible... Also kindly look after your packing outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I received a product from Byju's and it came in a very dilapidated package. the outer package was soggy and torn as if it was tossed a puddle. I was very apprehensive while accepting it, but i guess i went with the brand. but the kind of packaging it was in was not acceptable from a company like Byju's. Please look at these small things also while the product is good but the customer care is not that good.

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too. Please help us in resolving it asap.