BYJU's Complaints & Reviews

My child is not able to study properly because my tab is hanging and my child's eyes are also getting weak so please return my tab and course

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Had cancelled the 3 month gmat course on the 2nd day of taking up the course as the tablet could not be delivered.

Their manager has written on mail that the refund has been initiated but it's been 15 days and still i have not received the refund.

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Website: Byju's

I had recently purchased a byju's course from a salesperson but due to misleading information given by the salesperson i was tricked into buying the course yet i am unsatisfied with the product and i want to return the product i have been battling with the company for cancellation but they
Give a response that since trial period is over i cannot return it. And they are pressuring me to pay emi when i want a cancellation and refund it has been
Almost two months and i have talked to many authorities about my situation
Yet no one is responding. Even when
I tried to reason with them that i already had some issues with the product during trial and had raised a complaint regarding the issue all their
Response was that i had not raised any complaint and that i cannot return the product

Kindly look into my issue and cancel the course and refund my money

Pavan
[[protected]@gmail.com]

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Jul 16, 2020

Updated by Ninjjade We also need full refund because I had informed during the given trial period
Due to failure o[censored]pdate on your side we are now facing EMI calls from your team I had made a call for cancellation
To one of your tech support team members and he had said us to wait a couple of days for completion of cancellation

Yet here I am complaining to authorities due to your inadequate efficiency in work

I need a cancellation and full refund
Because of your lack of response

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I am repeatedly asking for the cancellation of the upsc course but my request is not taken seriously. Plz take some action and cancel the course as soon as possible.

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Dear byju
We are in such danger pandemeic corona virus we cant go outside just bcz strict lockdown in this situation your hopeless customer are calling us thrice in a day for emi payment we cant go to bank we assure you we will pay but you team is calling us from same no. And different person are speaking about payment we are from middle class family we are sitting at home business is closed how can you expect we are earning amd calling daliy for payment after lockdown we will pay all you payment just co-operate us kind request.!! Lives are important then money.!!!

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Address: +919535825535

Its been already four months that i have paid for my daughter courses. Due to covid i understand the delivery might have been delayed. Their local agent saroj niraula phone no +[protected]/their local representative aryam thapa +977 [protected], +91

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We didn’t receive any kind of phone calls from byju.
Not even teachers who resolve the problem or queries.
You don’t even asked once that are we satisfied or not?
Is app is working well?
Is app helpful for her or not?
U didn’t send any notification from ur side tht how long our package will work.
Since 3 months it’s not working.
I hv tried to reach out to you but u didn’t reply well nd didn’t transfer call to higher authorities.
You all people are only interested in people’s money nd interested in marketing only.
I[censored] will not be capable to answer our questions thn i hv to go to google review to write my experience.
Plz do needful

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They make all possible promises at the time of selling the product... The moment i had complains related to their program, they stopped contacting me. My technical problems were solved. But my content related problems were no paid a heed to. When i stopped paying the emi they started messaging me calling and threatening me.

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I mailed many times for the cancellation of the active packages since february but no mail/contact regarding that. And now they are asking for EMI money, why should I pay for that when I am applying for the cancellation and they are unable to cancel it. I am receiving SMS and calls for the EMI Pay. This happened for a month. And then threatening for legal actions, when they are not paying attention to the queries, but they call every day to remind that to pay.

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Address: Bangalore byju

Dear all
I want to return my order.
I want to cancel it
Below points show not to go with byju app
As they are fraud and got hidden charges
My emi should be deducted on 7of every month
1-On June 2020 my amount have not got deducted as they put my name on morotorium without asking me and said there is interest charges on this and then again forced me to pay on 26th of June
2-Again after 10days...

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Address: Bangalore

Hi i purchased this product only on the commitment given by the sales man that he will give us the refund at any point of the time if we are not satisfied with the course but when i called them after few days they are saying that they cannot refund

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I have bought bjus ias course for one year. They initially charged 14k for installation.
Within 15 days o have asked for the cancellation due to family situation. I have informed through mail [protected]@bjus.
But they not respond me late of one month.
After one month back they called me and said your refund validity was expired.
More than 17 times i have send mail.
They keep on telling the same thing again again.
What i have to do?

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Aug 22, 2020

Updated by Vidhyagar They not responding me properly .
Both customer care & sales person.

Jun 14, 2022

Updated by Vidhyagar please refund my money

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Already completed are not getting marked as completed and in parent tab also it is showing as nothing is completed. Its more than one month my kid is using it please do need full.

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When i am opening the byjus it was asking for the pin sent along with sd card to complete account creation please solve it as soon as possible

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I recently inserted my sdcard for 11th std and the card is not getting accepted and when i open the app it says error 2002 so i want an exchange or i want a refund of my product and its the worst app ever so i want an exchange.
My contact :- [protected]

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Website: byjus.com

I bought 3 package from byju's costing more than 1.5 l, where 85k already paid, rest are getting deducted from my account, i have raised the concern with the company for stopping the deduction but not listened, now when i don't have enough money to pay, they are bugging us like any thing, calling my dad 5 times a day and to my brother.

Please stop it, we don't want your product and already paid enough, we have some financial crisis, i[censored] want ur product please take it back and please provide us the refund, and stop bugging my family.

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My byjus subscription has been enrolled in the name of aryan goyal
My registered phone no is [protected] and [protected]. With due respect i would like you to pls cancel my registration and refund my money. I spoken to my mentor regarding this but they say it’s been more than 15 days so they can’t cancel it. But i was regularly informing regarding my issues with the concerned person whose no is [protected]
Every time he use to convince that to try for some more time. But we are not comfortable with the online class and as know he is not responding so i request you to pls cancel it and make my refund asap
Thanks

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Please cancel my product. Because l am not able to pay next emi installment, because l had lost my job due to korona and l not used product yet.
So please cancel my order.

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As i am not satisfied with the course content and mentor support as they promised i want to return the product. The time for return was 30 days as told by the sales person. It was delivered to me on 27 th of may, 2020. Still 4 days left within the trail period.
Please do the necessary and resolve asap.
Contact details-
Dixit das
[protected]

BYJU's Complaints & Reviews

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BYJU's reviews & complaints page 104

i want to cancel my byjus class 9 and 10 course

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gmat 3 month preparation

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Unethical behaviour and money fraud

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cancellation of course

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Unnecessary calls

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non receipt of byju notepad

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Product

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fraud/ they don't provide what they promise

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Cancel of subscription

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Escalation on my amount deduction

About the course

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Refund

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Software issues

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Sd card problem

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Error 2002

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product cancellation

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cancellation of byjus product

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cancellation of product

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wants to return the product

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cancellation for the byju's product

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