BYJU's Complaints & Reviews

I purchased byjus tab and sim for class 4 to 7. But from last 2 months it is not working. Hardware is damaged. I called byjus several times for the same. But no call back from their side. They are not trying to solve the problems. Now i am requesting them to take the product and refund the money that also they are not doing. Still i am paying for the product of no use. I informed them if you are not solvi g the matter furthur payments will get delayed. Really very bad service.

In play store byjus learning app have much more feature like civics, geography and history subject but byjus premium has not this feature how we should update byjus premium

In play store byjus learning app have much more feature like civics, geography and history subject but byjus premium has this feature

Sir,
My daughter is steading 8th in your byjuse classes but my daughter tap (Lenovo tab) sedanely broken my registration no:[protected] daughter name. Rupashree, i am telling my daughter in charge teacher no response please help and. Replacement ent the tap and action please i will request sir, please help me
Your's faithfully
M. Balasubramanian

They provide us product during my examination as we are a middle class family and due to examination i don't use it for some days after some days i understand it is useless when i check for cancellations there is written that u can return it only in, 7 days and it is not possible they have to give some police for return so that they give us refund according to time for that we use it

The content of half of the chapters are locked they are not teaching the basics. They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked. Please do something as soon as possible or i dont want to continue with the service if the action is not taken the earliest this is not the way to provide your customer with the wrong thing, customer satisfaction is the most imp thing kindly work on providing best service to yours customers.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done.

Dear sir/madam

My daughter, 14 yr old, a class 10 student has used byju's app once or twice during the lockdown period.

Now she has been getting calls from byju's customer call centre ([protected]) even in late evenings (That also on saturdays) insisting that she answers certain queries.. Even on being told not to do so, the call centre executive from bengaluru was insistent & kept on calling back repeatedly.

Just use of an app available free does not give the company the right to interview/conduct survey of children. This practice may be considered harassment of minor children and need to be stopped immediately.

"i really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility. I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take the responsibility.
"

We have bought the byjus product for our kid who was in 9th standard and now promoted to 10th. We're no more interested to continue the product for class 10 as we found their product and service is useless. We have contacted them many times for cancellation. But, they simply said it's not possible.

I was sold a byju's app in 2018 by one of byju's representative visiting our home. Had taken this for my son, who was in std 7th then, for the 4 year course. The representative visiting us made us buy the product by sweet talking in to buying the product, we had purchased the product and had paid 60, 000/- for the product. We were promised a tab along with sd card and was also promised that any fault or damage to the equipment would be taken care of when asked for the warranty of the product and we'd receive a replacement equipment if the equipment is damaged. However, after 2 years o[censored]se the equipment one day slipped from my sons hand while studying and was damaged. When contacting byju's we were told that they wouldn't be able to do anything about it even when we were promised that any problem with the equipment would be taken care of. I am now being asked to either buy a refurbished equipment or a new equipment from them by paying them more money. I feel that i have been cheated and have been sold a product in a misleading way. I would like to raise this complain to have my equipment replaced so that my son is able to continue with his course for the money that we have spent. Hope to get a response soon.

I have purchase byjus ias product i have given first 6000 rupees instalment in which i got tab and books but after observing 1 month i found byjus mentor and assistance service is very pathetic they have not follow up and records where students have progress after observing this and no mentor call for 1 month i have decided to cancel for this i have requested and email to byjus customer care and the person through wwhich i have purchase the product but they mentally harrass and pressiresed to do next 69000 emi payment for which i have acciently sign and agree for their mental harrasing call i block the call from byjus i can return all that they have given. Pls help me i donot want to continue with the product.

I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...

Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

I had purchased the item on 18 march 20 vide receipt number tnl[protected] and received the product on 23 march 20.
I had applied to return the product within 15 days trial period i. E. On 04 april 20.
I had sent reminder mails on 05, 06, 07, 12, 15, 19, 23 april asking them the address where to dispatch the item. I have not received any reply except we tried reaching you.
I got couple of assertive phone calls stating that tablet will be replaced and that refund will not be made. I wish to receive my refund including emi from bajaj finance.

I m very much satisfied with the study which is done by byju's in there videos. They made my concepts really clear. But i want that byjus must introduce s. St in the course which include history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all will really be benifitted. If my request is taken in consideration then our nation will do more good as sst is a major problem of students of ncert.. I feel very boring when reading about history if it will be in video form then it will be fun to learn, kindly introduce sst also in your course its a request.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe. Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

"i have purchased for my daughter a students kit for 8th and 9th standard and they have delivered. Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4. Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.
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I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible... Also kindly look after your packing outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.