BYJU's Complaints & Reviews

We were approached by some mr charan from byjus. Day before yesterday we had received a call from byjus regarding the same. The person called charan was very talkative and was quite smart. He approached us first saying that he wants to analyse my child. We being gentleman allowed him for 4 hours at our house and in turn he convinced us that we should enroll our child in think and learn programme of byjus. He sent us a link and we made a payment...

I had purchased byjus learning app from byjus marketing agent (Mr. Hiren mumbai) mob: -[protected] on 03.06.2019 (Received a receipt on 20.06.2019), so according to the return policy i can cancel it within 10 to 15 days, so on 9th day i send mail for cancellation & send what apps message on the given above even on of phone calls but they not canceled it and i didn't get a refund. Now i am calling them every now and then no one answering my...

I had purchased byjus learning app from byjus marketing agent (Mr. Hiren mumbai) mob: -[protected] on 03.06.2019 (Received a receipt on 20.06.2019), so according to the return policy i can cancel it within 10 to 15 days, so on 9th day i send mail for cancellation & send what apps message on the given above even on of phone calls but they not canceled it and i didn't get a refund. Now i am calling them every now and then no one answering my...

Hi all,

I purchased byjus product in the month of november-19, product was delivered in last week in same month. Product is working fine. As they promised content is not much helpful.
Finance part:
At the time of counselling, staff promised that emi is interest free, i have raised complaint after first emi is being charged with interest, till now no response.
Support:
Call back facility is good....

We took byjus product for my 2 kids while taking the product the guy who came to our house he forced me to take the product, i told him that 15 days is not enough to take decision whether we can go the with the product or not, then he convinced me that you can get 20 to 30 days time if you don't want continue, i have called that guy on 13th feb to cancel the products, he is not responding properly, after taking the product we got some technical...

I had registered free demo course from byju and the same day they came for registration.
That day i was not present at home and they get the papers signed from my family members without providing any full information.
Non disclosure of policies.
And now i have to pay the subscription amount forcefully and they don't have any cancellation policy.
I am financially low so i am not able to pay the future subscription....

I can’t pay nowadays i’m financially broke. And the consultant from byjus did not said about cancel the subscription. But now byju’s say we can’t cancel the the subscription you have to pay at any cost. What should i do? I can’t pay. I don’t enough money to pay and byju’s consultant never told me about that. They are doing fraud with me. They never clarified their terms in the past....

My son mr. Jatin who has taken a byhu's education and they convinced us to take it upto puc by showing some price difference and offers and we also agreed and succeed in convincing us. There after some time my son education was not uptp the mark and he getting fail in his school test as well then i decide that i wasted my money by trusting this byju's so decided to discontinue and requested them to stop this to till sslc only where i have...

We took byju's class 11-12 pcmb subscription for my sister. After receiving the product due to some circumstances we wanted to cancel it. So, we requested for cancelation before 15 days of delivery via email and call both. Now it's already a month and they are just delaying, not taking the responsibility and just delaying by unnecessary things like asking for same information many times and still not canceling order. As well as they are directing...

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. This is a huge disappointment...

My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this....

I had purchased a byjus course and due to my accident i was unable to cancel the product. But when i get well i asked to cancel my order and they rejected my complaint regarding cancelation while i am ready to pay one month emi.. But they are not answering me in a well method. So kindly help me in canceling my order. As i had tried all of ways but they had only
One word "terms and conditions". But what if i am not liking way of study....

My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment, the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted...

In face book, i registered for free demo and byju's associate shahbaz also came explained and same day we have registered for tab and made payment of 20400. Tab came on 24th dec'19 and as they suggested we have logged in. And before taking the tab we clearly told to associate to that we are going outstation for christmas vacation. He told clearly we have 20 days to return the tab. We were back from vacation and my son was not happy to use...

My refund matter of rs.21000/- still pending since october 2019, many time called & emailed to byju's.

Paid through my credit card, every month deducted the emi amt. From my credit card.

Receipt no. Tnl[protected]
Student name: kaarunya chauhan
Father name: kapil dev
Regd. Email: [protected]@gmail.com
Regd. Mobile: [protected] / [protected]...

I have purchased courses from 8th to 10th by paying full amount through credit card. And got the advantage of interest free emis.

On the next day of the receipt of the kit i found that tab audio was not there. I have struggled a lot in contacting byju's team and done all the things as advices. But problem was not solved.

More than 20 call i received from team of byju's but not got the final conclusion of the...

From: byju's team
Sent: mon, 6 jan 2020 12:18:37 gmt+0530
To: delhi. [protected]@byjus.com
Subject: re: discontinuation of application no tnl[protected]

Dear parent,

We have forwarded your request to the concerned department. We will arrange a call back between 24-48 hours. You can also reach us on +91-[protected].

Regards,
Team byju's...

The sociology optional teacher sucks, he really sucks and he can’t teach properly i don’t like watching his videos and preparation for the exam has gotten stuck, i’ve paid a lot of money to byjus i think i made a mistake and should have consulted more people. The guidance is extremely bad and it’s only based on the motivation of the student.
I think it has to more inclusive than just watching videos and learning.
The...

We took one byjus kit for my son residing in hyderabad, in dec'2018 for rs 67, 000, paid cash of rs 4, 000 and paid rs 9000 through cheque.
For remaining rs 54000, your counselor advised for an emi of rs 4500 per month in a tenure of 12 months (January 2019 to december 2019)
We accepted the same. And we at the time of acceptance strongly conveyed that we can't pay before 15th of any month.
But he assured your emi shall...

I have registered in byju's today the 13th january, 2020. But due to unavoidable circumstances, i have to request you to please cancel my registration with transaction id byjus[protected], amount paid rs.5650/- order date :[protected] at 19:34:33. My email address is [protected]@gmail.com
Mobile no [protected].
I again request you to cancel the above mentioned transaction id, and the amount paid by me to be please...