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BYJU's Complaints & Reviews

byjus.com

1.7

Updated: Jun 19, 2025

Complaints 4207

Resolved

1429

Unresolved

2778

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 113

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Their customer service is bad quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work there must be some technical issue because of which the tab is not working.

Apr 23, 2020

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I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Apr 23, 2020

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This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

Apr 23, 2020

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I have paid the full amount to byjus, i had been told that i would be provided a new sd card but they are not sending the replacement. They are simply giving reasons saying my phone is not reachable, they are delivering today and all that, it has already be more than 20 days since they are not doing anything regarding this. I need some resolution on the same. I think they do not want to send so are giving reasons.

Apr 23, 2020

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One byjus salesman came to me and i bought it for class 10-12. After using it for some months i realised that it was not helping me to learn so now i want byjus to replace this tab and give me the new one it was bought on 2019 for the price 1 lakh. But when i ask it to my friend he bought that in only 60 thousands. This is how byjus had made a fraud with us. So i request byjus to give us our money, take the tab back or get us new one.

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I had raised my cancellation request on 25th March, 2020 as student is not taking interest in course & we are going through financial problems.
We have requested byju Sr Manager Ayushi jayant to refund our down-payment and cancel our loan due to above mention reason Who is unable to understand the problem.Lack of responsibility is what you show and the commitment. I couldn't believe how could you not understand that we do not want anything from you except cancellation of the loan and refund of the paid amount.
It's been almost a month and I haven't got any confirmation on this. I have paid 1st installment also. Byju offers worst customer cancellation services.I highly recommend never ever go for Byju's tablet and the course. It's just a trap they are running business.I m very disappointed with this and I want strict action on this asap. Please Cancel my loan application and refund my whole amount.

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Address: 2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road Bengaluru Bangalore District Karnataka India - 560029

Website: byjus.com/products/cancellation-and-refund

REMINDER -10

Dear Sir,

Kindly pick you product ASAP and return my paid amount.

Receipt No. TNL[protected]
Dated : 15.03.2020

Amount : 40500.00 (Rs. Forty thousand five hundred only)

Receipt attached

Thanks

JAGBIR SINGH TANWAR

+1 photos

Apr 20, 2020

Updated by Jagbir Tanwar REMINDER -10

Dear Sir,

Kindly pick you product ASAP and return my paid amount.

Receipt No. TNL[protected]
Dated : 15.03.2020

Amount : 40500.00 (Rs. Forty thousand five hundred only)

Receipt attached

Thanks

JAGBIR SINGH TANWAR

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Address: Bangalore

We were given a wrong info that byju's covers igcse board studies also and we were asked to pay for the application usage till my kid goes to std 12. When we tried to use it the topics which my child had do not show in that particular grade. When i apporached the mentor he/she tells me to map the app to check if the topic are in the higher grades everytime. Eg if my son is in 4th std he had to check and search for his topics in 5th or higher grades which was a total watse of time slowly my kid lost interest in it as he couldn't find the topic which were of his use so i approached the byjus team to help me with this or give me a refund all i get a answer is sorry that's it. Please can u consider my case and help me get a refund of the rs 1lac which i have paid them for which i am still paying the bank the emi for it.

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Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

Apr 21, 2020

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I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

Apr 21, 2020

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My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this.

Apr 21, 2020

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Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months

Apr 21, 2020

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I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

Apr 21, 2020

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Address: ahmedabad

Hi,

I am writing this complaint to bright to attention problem i am facing with getting my incentive from byjus.

I have resigned from the company last month and my full and final is also not done yet before that only. I get the news that the company will not be paying me any incentive for the month of jan which clearly qualifiy for.

Its because they have changed their policy on ' for an employee to be eligible for incentives, he or she should be employed with the company at the time of incentive disbursal'

Well this was not the clause when i worked so hard to make that incetive. I feel cheated and helpless at such a time when the situations are so difficult.
Please consider the exception and request you to release the incentive amount i qualify for i ask for nothing else

My employee details
Sunny. [protected]@byjus.com
Tnl21829507

Thanks
Sunny

Jun 15, 2020

Complaint marked as Resolved

not resolved

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Jun 15, 2020

Updated by SUN2020 not resolved

May 10, 2021

Updated by SUN2020 Hi it was resolved well thanks

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We had got byjus for classes 8-12.
Now that my kid had finished std 10 i realised that another sd card is needed for class 11 &12.
When i contacted the customer care they said it was delivered along with the tab.
I don't that the sd card.
Sharing delivery of the tab no specifications regarding the items in the box is told.
How do we know what is inside before open it.
#byjus should have given a check list for the products it sends
# why should the syllabus be given one year ahead when there are so many changes in ncrt ever time
# we realised that the kids dont have much time to do both school work and byjus.
# byjus does have a very good marketing team that knows the pluse of the parents well

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I just received the byjus product few days ago. Though i received the product on time but there was a packing issue. The packing was all withered from the edge please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both it is a feedback to the company to improve the packing. The content of the app is very good. It has covered the minute topic and explained it well.

Apr 18, 2020

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I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered. Since then it never worked. When i tried their consumer service they told me to change my handset. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4. Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

Apr 18, 2020

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"i am of grade 7 studing in bangalore. My tab is not functioning properly from october. It is like freezed and if i need to type anything if the letter does not come i need to make it from portrait to landscape and then try i need to press a button atleast 10 times for it to accept that button or sometimes nothing happens. I waited thinking it as a temporary problem but it is there for 4 months. I would like to continue watching byjus. Please replace my tablet as soon as possible. Please.

Apr 18, 2020

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I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case. Kindly check and see what is to be done.

Apr 16, 2020

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I am cat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying

Apr 16, 2020

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