BYJU's Complaints & Reviews

I received a product from byju's and it came in a very dilapidated package. The outer package was soggy and torn as if it was tossed a puddle. I was very apprehensive while accepting it, but i guess i went with the brand. But the kind of packaging it was in was not acceptable from a company like byju's. Please look at these small things also while the product is good but the customer care is not that good....

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the...

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice. Please provide me the good...

Tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't... From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this? Please do the needful as soon as possible. My children are...

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who...

I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue...

Hoping best from byjus.

I am arvind kumar father of dhruv. My son is studying in 5th standard in satyam school (Sonipat, haryana). I'm not financially rich. I earn 15k per month to a private company.

On 23 feb, 2020 byjus representative vikas shekhawat visited my home to pitch byjus asked us to buy this kit in 81000 for 5 years. I managed to buy it for my son's education and his future.

Due to...

I have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible... I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which...

Please reslpve my cancellation reqiest as soon as possible.its been 2 weeks and no email response from ur team....

How fraud is done by Byjus.

I am Babulal Kumawat father of Parth Kumawat. My son is studying in 7th standard in Jaipur school(St. Mary's Convent School). I'm not financially rich. I earn 15K per month to a private company.

From last two years Byjus representatives visited my home to pitch Byjus, last year I refused to buy it but this year they came with special offers and asked us to buy this kit in 56500 for...

I purchased byjus tab and sim for class 4 to 7. But from last 2 months it is not working. Hardware is damaged. I called byjus several times for the same. But no call back from their side. They are not trying to solve the problems. Now i am requesting them to take the product and refund the money that also they are not doing. Still i am paying for the product of no use. I informed them if you are not solving the matter further payments will...

Byju's are total fraud. They just made money by handing me one tablet which is not working at all and also they are deducting 4888 every month and they are not picking up phone also i want this program to be cancelled and want my money back if possible and do not deduct ext time because what you did is fraud because you told me at the time of purchase about the technical support and mentor which was totally # as it was not for me only...

We want to cancel our byjus course ... it just has been about 20 days ... and now they are saying you cant cancel it because its now more than 15 days ... but we was told that we have to observe for 15 days after that if we dont want to use it .. we can return it ...
But now they are not cancelling it......

Fraud sales person said us it’s just for 6 months and useful for 10 th grade students and after payment of 2 months he is changing his words and saying 12 months we should pay. The people are so careless i am requesting form december to cancel and there is no response from any of them. For whom should we complain regarding this. It’s been 4-5 months i was requesting for cancellation and there is no one to respond from byjus....

To,
Whom so ever it may concern…
Name of student: sxxxx
Registered mobile number: xxxxx xxx17 and xxxxx xxx16

This is with regards to frequent change in mentors of my daughter, leading to huge discontinuity and lack of rhythm in the studies.
My daughter was assigned mr vivek tomar as a mentor since we purchased byjus study material from mr aridham banerjee, who was our counsellor.
The...

Dear sir/madam,

Complaint against @ your counsellor mr, mohit priya (Emp. Id no - tnl21823684 mob.:- [protected])

We want buy your tablet and your course for my son.

Your counsellor came at my home 2-3 month ago, but we were not satisfied with him, the he forced to us for purchase the your course, we did not buy your course due ti his bad manner behave.

Now few days ago he called...

I bought the app recently, for my son who is going to 8th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it then it worked fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried...

The content is not nice all the chapters are locked they are not teaching the basics. They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked...

I am of grade 7 studing in bangalore. My tab is not functioning properly from october. It is like freezed and if i need to type anything if the letter does not come i need to make it from portrait to landscape and then try i need to press a button atleast 10 times for it to accept that button or sometimes nothing happens. I waited thinking it as a temporary problem but it is there for 4 months. I would like to continue watching byjus. Please...

I bought the app recently, for my son who is going in 9th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it then it worked fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried...