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BYJU's Complaints & Reviews

byjus.com

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Updated: Jul 22, 2025

Complaints 4211

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1430

Unresolved

2781

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 151

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I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!

May 9, 2019

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The delivery of the happened last evening we tried to use it today but i find it to have installation issue. The content is corrupt and the video stops after every 10 sec. The amount that we have invested on the product is huge and it is a direct lose for us. Please understand a middle class works very hard to make things available for their child. Kindly respond urgently.

May 9, 2019

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I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

May 8, 2019

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Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

May 8, 2019

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I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

May 8, 2019

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Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months

May 8, 2019

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I purchased a test series ias prelims from byjus.com.
Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
They are so annoying, every time i call customer care, they say it is in process.
Please beware of byjus commercial classes. They are least bothered about students career.

May 8, 2019

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Address: 5043, pine block, sobha forest view, 560062

Website: byjus.com

Invoice no: byjus[protected]/14/2019, 1:07:17 pm

Shradha. [protected]@byjus.com

Byjus courses (*)

51500

Received the tab on 26th feb. Informed on march 9 and march 11 that my want to return your product. I was told that mentor will call up. Mentor convinced my daughter (12 years) to use the tab. But she is not using. We went for out of country and couldn't follow up. Once we came back, i started writing emails that i want to return the product. My credit card has been charged and i paying for it. I want refund if i don;t use your services or product.

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Address: Flat No 122b, sector 51 -a, chandigarh, Chandigarh, Punjab, 160047

Bikramjit singh-order no[protected]

It is very unfortunate that we have been facing technical issue in tab which your support team is not able to resolve it for the last 15 days. Our tab is not able to able to switch on due to some rebooting issue. I contacted all the concerned. They only could provide me steps to get it reboot but it didnot work and i replied back. Now they are saying to get it checked from lenovo service centre which i refused because this tab is new one and under warranty where i expect my issue to be addressed at my doorstep. Kindly help in getting the issue resolved as studies my kid is getting impacted
Regards
Bikramajit sing
[protected]@gmail.com

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I bought the product recently for my younger brother and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

May 7, 2019

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I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

May 7, 2019

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I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

May 7, 2019

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I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

May 7, 2019

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Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help.

May 7, 2019

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We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

May 7, 2019

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Address: A - 401 Aditya Orchids, Madel, Thivim, Bardez- Goa., 403502

Shri pramod kumar tnl21817929 visited my house in thivim goa and i processed my application for learning app by paying prescribed fee. Transaction id is byjus[protected]. Kindly confirm the genuineness of my transaction and when i will get my kit ie. Tab with material.
Appl. No tnl[protected]. Also email the progress of my consignment time time so that i can collect it without delay.
Deepak bhowar [protected]

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Address: 560085

I had subscribed to byju's for my daughter with a precondition for a trial period of 15 days from the date of receipt of their study material. I received the material on 1st feb 19. On 14th february, i have requested for a cancellation of refund. I had decided to cancel due to my other financial commitment which will make difficult to manage for this emi payment of rs.5, 400/- every month

After 47 days, after so many follow up e mails and struggle they have approved by refund. This company is so efficient that they wanted 47 days to approve by cancellation when i have submitted within 15 days.in this process, they have withdrawn my 1st emi installment of rs.5, 400/-.

I need answer why byju need 47 days to approve the cancellation

Byju has not immediately informed the the loan agency to stop the emi deduction on 2nd / 3rd of march which resulted in 2nd installment deduction from my account for rs.5, 400/-. During my conversation with byju team they accepted that there is a delay in approving my cancellation. Also i believe they have informed the loan agency (Zest money) on 13th of april 19 for which i do not have any confirmation. I really do not see why they have to take another 10 days to instruct the zest money.

On 3rd of may again they have withdrawn my 3rd emi of rs.5, 400/-.

I believe the above delay tactics are done by byju to ensure they collect more money from client.

My expectation is as follows;
1. Byju ensure no more emi is getting deduction from my account. If any more emi gets deduction, they accept to the terms that i can sue them for any damages
2. Byju to immediately refund my three installment emi along with interest.

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S

Sri03Srikanth

from Bengaluru, Karnataka

May 15, 2019

It is now one month since BYJU's has instructed the ZEST Money to cancel the Loan and as per their timeline they supposed to have taken action within 21-28 days. I have not received either any such confirmation nor my old EMI has been credited to my account. I am very sure now, it is heading towards one more EMI deduction, because it is not once and it is multiple times BYJU has demonstrated that it is an organisation, one should not TRUST, lost its credibility and there can't any HOPE on the timeline it commits. Just imagine we are not 90 days is completed since i have surrendered and a parent is struggling to collect my money back. This is nothing but a serious collapse in your organisation structure and basic value system.

I hope BYJU will not make any further mistake of further withdrawal of my next EMI. Let me alert you guys that and do not hold me responsible for any further consequences due to this.

I keep getting calls from different executives from BYJU and every promise they they will solve my problem, but when i ask for a certain commitment with a date, every one goes silence. What is this tell you, this means, the whole organisation is well orchestrated to ensure each of the customer decision to withdraw to make sure and drag so much that the customer should get frustrated and and to operate on the customer money till such point of time. This is really a cheap business tactic in the name of providing education.

I did not see any single senior management team of BYJU has a guts to come forward and solve the customer problem even after writing so many mails. This clearly shows that your organisation intent.

Let me know if you can revert to my e mail with a clear response on the below. Do not even take trouble to respond if you reply is vague and can't give clear commitment.
1. Confirmation that ZEST Money will not withdraw my next EMI
2. Date on or before i will get my EMI back

Expecting specific response to my above two questions by tomorrow noon.

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Address: #303, 813/C1-2, 3rd Floor, 5th Cross, 27th Main, BTM 2nd Stage Bangalore 27 Main, Bangalore, Karnataka, 560076

What a Fraud.

Feeling like i was duped.

1. Booked with the fuel package and there was no fuel in the tank. Then refueled for 500 took the pos reciept and now the drivezy executive is saying it will not get approved.

2. The end timing was 2:00 am. Car got stopped and due to some problem with the engine it got stopped due to which i was 7 mins late to the drop point. Executive was in the other car was doing some app process for that car and he ended the trip after 20 mins And guess how much i was charged? Rs 621. Is this my fault?

What kind of business do you run by cheating the customers.

Going to put this on consumer court and the social media. Such a shame you people are. Thought of giving you a try by thinking that you are better than the competition like zoomcar. But No i was wrong.

After even sending them the mail. There is no response over it as well.

Bloody thugs.

May 4, 2019

Complaint marked as Resolved

It was for drivezy but it fetched the automatic data with my linkedin account while I logged in for a complaint of Drivezy. It was not for Byjus. It was for Drivezy.

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This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

May 6, 2019

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I purchased maharashtra ssc board 9th and 10th standard app for my daughter, mentor came to my home and explained the details, but he never said that we don't have ssc maharashtra board lessons, they sent tab and 2 sd cards too. Its working was perfect, but the problem, it was cbsc board, most of the cbsc and ssc board common chapter is same, but teaching and answer method is deferent. My daughter getting explanation from school is one type and byjus app lessons is another way, i called to byju and complained, around one month they were saying that this is ssc board only, but i take snap shot of book and tab and sent to byju customer care, finally they agree that there is mismatch and lessons also having changes. Finally that mentor agreed that byjus not providing ssc board books, but after one month it will be ready and give to u. And taken admission in near tuition center and told to cancel this product.

May 6, 2019

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