BYJU's Complaints & Reviews

We have been asked to take byjus product for our child by the byjus counselor by visiting our house and even though we are not willing to take the course, the counselor urged us to try their product and said that if it does not satisfy our expectations then we can withdraw from it.

He also stated that their team would call us within 15 days of this purchase regarding continuation of their course and we have been tricked by the counselor to take their course, so we took it by falling prey to the counselor.

Days passed and we haven't got a cal from them regarding cancellation and after a few days when we called them regarding this matter many times, we got negative response, even when we informed them for discontinuation the capital float guys are debiting 7000/- for month from our account towards emi.

As a middle class family money matters a lot for us. Even 7000/- per month is a huge amount for us. Even after many mails and contact with them we are getting a negative response.

Please allow us to discontinue their product and revert the amount.

Candidate name: g. Sai nihal kumar

Taken a product from byjus some time back on the condition that we will return if the student does not show interest in it. Byjus have an open offer that customer can return in 15 days if they are not interested.

22 march: received product
With in 10 days raised a service ticket 1938506 to initiate cancellation. But the cancellation team seems too unprofessional to get the job done. They are looking for excuses and not responding properly.

Resolution: i want byjus to take the product back and payback initial amount 4500/- rs paid down payment.

You can see in the attached image that sales guy promising (Promise) to take product return and not responding to calls even after 20 calls both on ph and whatsapp. All attached.

Kiran somu
[protected]

My son was in 3rd class which byjus forced us to buy their course along with notepad which is 4th class one, now my son is in 4th class and we haven't got the 3rd class course. Now the pad is broken which is in warranty but the authorised service centre says warranty can't covered for the broken screen. Byjus cheated us to buy which was not usable.

Have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort.

Sir i enrolled with your cat tablet programme last month. Your education counselor told me you will get the order in 1to2 weeks after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet.

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I booked a course for my son s. Vishal (Reg no[protected],) on 10th march 2019, and i paid rs.6375 through internet banking the invoice number is byjus[protected], whilst making the payment i have been promised that we will get our educational accessories in 3 working days, it is almost a month now. Every time i require an update i need search for people and ask them for an update, i wish, your company could be responsible for providing me frequent updates. The educational counsilor was not reachable, his email id in his visiting card is incorrect.

On 31st march 2019, i was contacted by a senior manager (Mr. Deepan) from your side, who had promised that he will provide an approval for 9th standard material also as compensation for the delay, and he told us that he will mail his approval to me with immediate effect. And he promised me that the tablet will be delivered before 5th april 2019. So far, i have not received any email approval from him.

Despite multiple phone calls to byjus customer care, i am not getting any update. I have attached the entire email. They have provided multiple support ticket numbers but no one in customer care knows the update on them. The educational couselor appointed by byjus mr. Satish lingam (Satish. [protected]@byjus.com) is not picking up his phone and not responding to emails also.

I have attached the invoice, the receipt provided by byjus. Please help me in gettting the amount back. Thanks.

-regards,
Sundar vasudevan.

I have booked your learning apps in last month. And given a token money 1000. But till date material not recd. I have already mail to your teacher regarding this matter. Now i am sorry to say i don't have any requirements of your apps. Kindly return my token money at earliest. I ordered this last month only and you said ill get it in 7 working days. 30 days have passed still no sign of delivery.

Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. We sent a note to byjus to withdraw. No one got back to us for 3 months and they were very rude in the conversation. Every area manager needs to check with superiors for refund. It's been a year and no refund so far

My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this.

This is to inform you that i've been trying to contact with my mentor since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month ofoctober i don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you that please appoint new mentors for me or ask my mentor to contact with me as i have few questions about my studies in byju's. I hope i won't get to face this problem in future.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

I purchased the byjus learning app for my daughter last month and got the product on the 11th. We were not interested in continuing with the app due to some issues and informed the counselor, mr. Shaikh of our decision to cancel the product and repeated calls were made to him, he informed us that he will get back, this is despite telling him that we did not want him coming back later to us saying that the trial period was over. As there was no response from their side, we had to look up the net for the cancellation procedure and sent a mail on 27th. Now, byju's folks are just adamant that they will not cancel and that we have to pay up the entire amount. Pl don't buy anything from this company.

I opt for a byju's course for my daughter for class 7. She didn't show any interest in studying through tab and within 7 to 8 days we asked for the cancellation and refund. They extended the time to one more month to go with the studies.

When told to refund once again they did not listen and kept confusing and later denied to cancel and refund.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I booked class 8th study material with samsung tab on and paid 15000/- in advance. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes.

According to them they deliver there order with 7 days. Kindly assist on getting me the tab or if not then refund.