BYJU's Complaints & Reviews

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who...

I purchased the byjus learning app for my daughter last month and got the product on the 11th. We were not interested in continuing with the app due to some issues and informed the counselor, mr. Shaikh of our decision to cancel the product and repeated calls were made to him, he informed us that he will get back, this is despite telling him that we did not want him coming back later to us saying that the trial period was over. As there was...

I opt for a byju's course for my daughter for class 7. She didn't show any interest in studying through tab and within 7 to 8 days we asked for the cancellation and refund. They extended the time to one more month to go with the studies.

When told to refund once again they did not listen and kept confusing and later denied to cancel and refund....

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as...

I booked class 8th study material with samsung tab on and paid 15000/- in advance. They take 7 days for delivery but almost a month passed than also i didn't got my order. Everytime i call them they make different kind of excuses ans assure us with false hopes.

According to them they deliver there order with 7 days. Kindly assist on getting me the tab or if not then refund....

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix...

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company....

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done....

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer....

Byjus demo teacher promised us emi of 4000 rs and when they statement came byjus had withdrawn 5800 rs.
As a middle class family we cant afford this and we barely have. If this continues we dont think we can pay anymore. Please take action as to cancel this product. Because we cant afford the price they are taking from us and its not at all good as they recommend it as....

Sir/ madam,
You provided tablet but it also your duty to guide your customer to how to avail your services. If you give them these kinds of services nobody will avail it for long term. As my experience with your program i don't suggest anybody to take services from you guys. Content provided by them is not as per syllabus. They neither answer the call nor reply the email. I have already mailed them at [protected]@byjus.com and [protected]@byjus.com....

On a nice and beautiful evening when things were not in place, my mother was worried about the problems in life and was deeply thinking about them. One major cause for stress is inflow and outflow of the very important element in everyone’s life — MONEY and another one was my brother’s upcoming 10th board exam.

Knock. Knock! Heard on the door; A sales representative, from Byju’s — The Learning App is the...

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix...

The content is not nice all the chapters are locked they are not teaching the basics
They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked...

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.....

I have booked your learning apps in last month. And given a token money 1000. But till date material not recd. I have already mail to your teacher regarding this matter. Now i am sorry to say i don't have any requirements of your apps. Kindly return my token money at earliest. I ordered this last month only and you said ill get it in 7 working days. 30 days have passed still no sign of delivery....

My ward had enrolled last year for 3 year Byju's program and a lenovo tab with sd card was sent. Now when she has moved to next class we realized that one of the SD card is missing in the package. She does have clas 6th and class 8th SD cards but class 7th SD card is missing. Spoke to their support team multiple times and during last conversation was promised that class 7 SD card will be sent again. However, it has been 2 weeks and there...

I had been following since long but not getting response from byjus, twice
They commited regarding cancellation but again refused to do so, they are asking for proofs which i dont have as i was not aware of these kind of fradulent activities of byjus, the sales team make false commitment that you can return it but dont pick the phone they delibrately do this to fool people.
Pl help me as capital float representative are calling...

I have bought byju's premium package and i got a tablet also but it has some low quality video they are blur. I paid rs.60000 which means a lot to me. I am not satisfied with byju's premium video quality. I paid rupees they asked to paid.
It was that package will include jee mains and advance course but there is no such course. I paid 60000rs. For a tablet and a sim card.
So either improve them or give my money back...

On 30th december one mr. Venketeswaran approached us informing that he is from bijus and want to provide the learning app. For 6th t0 8th standard since our son was doingd 6th standard. We believed and paid ras4000/ as cost of instrument, remaining 36000/under emi for 12 months, on 4t we received one sms that the emi is only for 9 months. Hence the same day i called mr. Venketeswaran and informed to cancel the app and he also agreed to cancel...