BYJU's Complaints & Reviews

On[protected] mr. Rajnikant (Salesman of byju's) sold us the product of rs. 35, 000/-. He took rs. 3500/- as down payment, saying 10% of the principle amount have to be deposited at the time. He said that remaining amount i. E. Rs. 31500/- will be paid as 12 months installment of rs. 2625/- without any interest and that installment will be paid from april-2019. He also called his concerned senior infront o[censored]s to confirmed the same. But in march-2019 only bajaj finance deducted the amount of rs. 3500/- from my bank account. When i asked they said that it is a 9 months installment product not 12 months. After that i am continuously talking to byju's officials and bajaj finance officials for the resolving the issue. But both of them are denying the case saying that 'it is not in our hands and you have to talk to the other one'. I am not denying to pay the amount, but 9 months installment is unable for me to pay. If bajaj finance is ready to make it an installment of rs. 2545/-, i will pay the amount.
I would also like to say that byju's sales person mr. Rajani kant rai mislead us and did not give the correct information also. But byju's did not take any strict action towards him. If seniors are not taking any actions against those who mislead/misguide its customers, then sales person are going to always manipulate customers.

I have been writing mails for cancellation of the product but no one is bothered each time they are making false promises this is very unprofessional approach from byjus & i feel like i have been cheated. I had lot of high hopes from byjus but within a month it seems i was dealing with fraud people
Kindly resolve my issue
Mohd owais alam
[protected]

On 14.04.2019, we were approached by a counselor from byjus. Day before yesterday we had received a call from byjus regarding the same. The counselor was very talkative and was quite smart. He approached us first saying that he wants to analyse my child. We being gentleman allowed him for 2 hours at our house and in turn he convinced us that we should enroll our child in think and learn programme of byjus. We agreed. He sent us a link and we made a payment of rs 64000
For course of 4-8cbse. He told that he had come from banglore and on the next day he had to return also.
But after consultation with my kids teacher i decided to cancel that
On their website it is written that if the payment has been done through internet banking/credit card. It will automatically be credited back to the account/card.. On that very day and mailed them about the same. Then they replied their representative would contact us.. It seems they want to make me tired so that i stop following them up and they eat my money.
It seems that they have captured the entire education business on the basis of fraud and cheating

I have purchased byju's application for my daughter 8th class to 10th and my son 4th class to 10th . At cost 87000 r.s which was I hardly earned . specially for my daughter's result improvement . But she get only passing marks in maths, science and english in 8th class . So I have to repeated 8th class again . No any benefit o[censored]sing byju's application . Mr. Akash who received my order not receive even my call . I called him so many times . Give me proper support to get benefit for byju's or get returned & refund which I have paid.
Dhanjibhai Rohit
Gurugram Haryana

I have paid inr 8000 as down payment and also emi for inr 72000.
Before joining the class, i came to know it's a fraud company. I have withdrawn and cancelled my registration. But they are not refunding my inr 8000 and also they say theyb will go on taking emi from my account. I have not even attented a single class. They all behaving like a planned gang cheaters. All employees are given training how to cheat. They never response to calls.

Aditya

Dear byjus team
This is the third installment that you have charged me for something that
Has not and never will be as it is not meant for ib curriculum
And the same was very well conveyed to kevin lawrence
And mentor prasad too.
Yet the cheques for the same has been debited and been withdrawn fraudently
Kevin lawrence does not answer or connect and after giving specific request to cancel the subscription on[protected]Till then the
Customer care had just verbally assured that the cheque for april will not get deposited)
I request you to refund me the entire amount and please do not try to deposit any further cheques or charge me any further
I dont know your cancellation process and also why byjus team is resorting to such practice...
Each time i call and have to repeat the entire story to a new person who has been trained to give standard reply
But no help!!!
Now i have been given the [protected] which does not exist and when i reported the same the operator said it exists (Thinks i am lying). After much deliberation
Was given another number [protected] which is ivr!!!
Hence whoever is reading this email please process my request for cancellation of receipt no tnl[protected] wef jan 2019 and refund me the complete amount

Though the product is returned and acknowledged by Byjus, They are not processing the refund. They are saying it will take 21 working days to process the refund while their website clearly mentioned that 10 days. They also initiated loan process with Capitalflaot without my consent. Inspite of 3 days after returning the product they have not cancelled the loan. byjus is chor company and their false promise of 15 days is a trap.
Kindly arrange my refund and loan cancellation at the earliest.

The refund from company did not happen yet. Even after 3 days of returning product.They are saying 21 working days for this refund process but why wud they need so many days? They also triggered a loan through CapitalFloat without my consent and now they even want to start installment process as well. All this is happening after me returning product. Chor Company Byjus cheating customers and playing with their hard earned money. Please act on it get the refund done at the earliest. While their website itself says 10 days for refund these people in Refund department says 21 working days for refund, total fraud comp.

I aastha agarwal, applied for the byju's gmat classes of 4 months on[protected]. I paid 34000 for this course, as rs 34, 000/- in which 4 months gmat prep.in lenovo tab 3 essential would be for rs 30, 000/- and rs 4, 000/- would be for admissions blocking, that will be refunded back if you are not moving ahead in case.

But as mentioned i did not avail the services and is demanding for the refund of 4000 from byjus, but got no response from them.

Kindly help to resolve the issue.

Hi
I took byjus for my daughter for std 8th to 12th. But she is not interested in 11th and 12th. Because she is not intended to do science she prefers arts. So i want to do it for 8th to 10th only. And due to family uncertainty i got late to msg. Them for cancellations of 11th n 12th cancellation. So they denied my request. And saying us that you will get invoved in finacial dispute.
Pl. Help me

A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me.

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. While i have ordered for class 7. Even the sd card that they have sent is not working. Either i want replacement or my hard earned money back.

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months

I purchased a test series ias prelims from byjus.com.
Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
They are so annoying, every time i call customer care, they say it is in process.
Please beware of byjus commercial classes. They are least bothered about students career.

Tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't...

From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this?

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

It is almost about 15 days, a byjus councellor name bhupendra has arrieved our home and he tell us about byjus and ask us to pay immediatly the cash in the case between 15 days if we cancel the subscription they will refund our money but the very 2nd day i have cancelled the subscription, and from that day thw person is neither picking up the phone nor replaying the messages. Its our hard earned cash sir, we cant just waste it. Thw amount was 5700.

I, sakina khety, the student from father angel highschool, virar east, standard 8th want to lodge my complaint as under:
That, some byjus examination was taken up in my school and according to my school performance and/or as per the policy of the company, one sales person of byjus named bipin nair (Contact no.[protected]) visited my home and explained us regarding byjus learning app. And he gave us a time period of 15 days in which we can use the product and decide if we are interested in the said product or not. My father is a disabled man. He took all the doc from my father stating that he wants it for record. Innocently, my father provided him with all the doc. My parents agreed to his request. Within 7 days, when we tried calling him back, he deliberately did not receive our call. I can produce the call log whenever required b you. Hence, the teacher who assisted him named neha trivedi, she was informed by us repeatedly that we are not interested in the byjus app, so they can take tab back. She showed a casual approach and kept on delaying the matter, meanwhile, we also tried to called said bipin nair, he received the call and he was informed that we are not interested in byjus
After a month, to the shock and surprise to my father, an emi of rs.4784/- was deducted from the bank of my father towards the emi of the lenovotab4.
Thereafter, the bajaj finance people started harassing my father for further payment and till date they are harassing.
Several calls were made to the byjus for cancellation, however, we did not receive any concrete response from there.

I filed for refund but it is still pending from one and half months. I was promised that it will be done in 24 hrs but i think they like to tease people. I paid it through paytm. Their representative's name is sandeep choubey. Evey time i ask for refund he makes excuses. I hope its not a scam else i will file report in consumer forum. Very poor services of byju's.