BYJU's Complaints & Reviews

Byju's executive vijesh visited our house and took 4 hours class. We took their product from class 5th to 12th for rs. 95, 000/-. He told us the amount after consulting his boss over phone 3-4 times. He canvassed that they will be supplying a 10 inch tab, the model of which he has brought along with him. Instead they've supplied only a 7 inch tab. Now they are telling 10inch tab is costlier and we have to pay extra money. While contacted...

I have take the learning app for my son class 6th-8 package kerala state on march first week, which one marketing executive mr alwin came to my home. He assured me that if i wish to discontinue the app it is possible with in 15 days. I have given a cheque of rs 3500 and he takes signature in applications from me. After getting the product i feel my son cant go with that, with in 15 days i have made a call to mobile number given by the executive for cancellation. From then onward i am not using the product and keep it in packed
I think they will return the amount of rs 3500 and will cancel my applications. They call once from there to discuss this and i express my difficulties. Then around one month i am in busy with a death of my relative.
But in this period no communication done from byjus regarding this. I strongly think they will send back my money ans get back their product.
After this on may 9th from my bank records i understand that rs 2625 was debited in favoring byjus from my account. Then only i have understand the cheating of this company.in the applications they have take my signature in nach for electronic payment. By using that they take my amount of rs 2625. I made so many calls to company person. They said that the cancellation was not effectively happened. So amount will debited in monthly rs 2625/month for 12 months). This is clearly cheating that taking mony for a cancelled product. And it is not used after 15 days grace period, (The company can check it).. I need justice and get back my amount (3500+2625) and should cancel the deal and with my signed nach immediately. Byjus prod idtnl[protected], empl id tnl[protected] alwin

I have paid a total of rs 75000/- to byju's for video lessons for class xi & xii commerce & also for hard copies of the same on advice of their education counselor who visited my house. Now, i have been given a tab with sd cards loaded with study materials from class ix to xii. But the invoice given to me does not mention the amount of rs 20000/- that has been paid separately by me for the hard copies of the lessons. The invoice is also showing rs 18750/- as price for sd card for class ix & also rs 18750/- for sd card for class x. But i have never asked for materials for class ix & x. So, i think i have been overcharged with an amount of rs rs 37500/- straight away & have been supplied with items that i do not require & have also been deprived of materials (Hard copies) that i have asked explicitly for.

I was purchased the product and back till date mentor or sales person will not contact for us. I send the mail for byjus support team for refunding the amount but one of the person mr pardhant contact but he told refund is not possible because already two months is over but i am paying 4000 per month emi. Now i don't want above product because no body will responding. They are cheater. Please cancell the application and refund the amount of my 4000 rs thank you

Sir/madam,
With great agony, i want to submit that i have purchased conceptual foundation program for the class vi to class 10 through ms. Aakansha sharma, employee i. D. Tnl[protected] on 13.04.2019. At the time of purchase, i was given following assurance and promises :-
1. That look over period will be for 15 days and i will receive a call from byju’s at the end of period and that period will be extended for further 15 days if i need more time.
2. The total cost will be blocked till then and will be released to the company only on my confirmation of continuation.
3. There will be at least one or two personal visit by the coordinator for one to one interaction with the student.
I received that tablet on 22.04.2019. On 10 th may 2019, i called company and was informed that company has refund policy for 15 days only.
I was quite shocked and told them that it was promised by sales executive and even all other promised were not fulfilled. Even the coordinator has not appeared once after the purchase of plan. The amount was released without obtaining my consent. I received the reply that they are forwarding a mail to ms. Aakansha sharma to contact me and she will contact me within 2-3 days. They will record the conversation between her and myself and consequences will follow. Since 10th may, more than 11 days has passed and she has not contacted me.
It seems they are waiting for period of one month to expire so that i will not have option left.

There you are requested to take necessary action.

Mahender singh

Cancel byjus learning application daily call and mail customer care number and mail I’d but not cancel byjus Raju vaded is mail to me plz send trajection I’d proses to refund your money but Ayushibyjus Maam deny this proses .buyjus team not refund my money 22 thousand .her policy refund byjus 15 days. I have informed byjus customer care number under15 Days but byjus team told me you give me a proof you call a customer number.Customer care is not check your call record

I have bought byju's tablet (11 and 12 jee) through counsellor where he has mentioned that i can return it within 25 days. When i decided to return it within 25 days. Then byju's members said returning period is 15 days. They were not ready to accept this and clearly told us it is impossible to return now. They even asked for the proof. When i have sent them the call recording of counsellor and my father where he has misguided us regarding returning tenure. Now there is no response by byju's team. I regularly email them at [protected]@byjus.com, there is no reply. I want to return my tablet and refund of 10500 + 4542 (1st emi cost). Please solve my problem. Contact details are undersigned

Students' name - soumyata katiyar
Class - 12th
Email - [protected]@gmail.com

I just made an enquiry on website with chat about product when my son was in 8 th grade (Three last months of grade 8). I wanted to enquire about grade 9 package. I live in muscat. I told right from beginning about my location. Also provided my phone number. I got a call from mr sagar gupta who is very aggressive salesman. He played with my psyche and sold me grade 9 and 10 package at 60000 rs.. And three months of grade 8 free. And also charged me activation charges 5000 rs. Told me mentor will call every week and doubts will be cleared. Nothing of that sort is happening. He created an urgency for me to buy as rates would increase in peak season. As grade 9 started, even my two friends purchased same package at 45000 rs. When i emailed them about why this discrimination in price.. I recieved only one call telling me i got charged in indian pricing as i chatted on website and others got a call from dubai. #. I recieved call from dubai number. And my friends recieved call from indian numbers. Then their excuse was that they do cloud calling. I have been asking for refund of money overcharged to me in more than 50 emails now.. Almost daily i email. The salesperson mr sagar gupta.. Bangalore office has the audacity to tell me that his job is done. I should not email him. I have record of all emails right from beginning. Calling proofs of me and my friends. Even the bills. Now i want refund of overcharged amt and also want to discontinue with byjus totally. I have lost trust in this brand. I feel very annoyed and duped.
Hope i get justice. Soon. I will keep doing things till i get myself justice. I will never keep quite.

I was sold the byjus course by its salesman on 26 jan 2019. He gave the following promises during purchase -
1. The product is available at zero emi for 1 year using any credit card.
2. Product validity is life long.

Both turned out to be false, the bank charged for emi which i did not want and salesman forced to for. Also the product has a life of 1 year only.

The customer support also cheated that they will refund all amount charged by bank if provided to them along with the device. But fefunded only product value.

Who will pay for charges made by me to bank and mental harassment faced by in last 4 months for getting cheated by byjus salesman.

I received the tab on 4th may, 2019 and was told that my ward will be getting 15 days for demo and it can be cancelled whenever i want to within the 15 days. I sent a cancellation request and talked to customer care center and through some misunderstanding my cancellation request was closed, i never "confirmed it" and received no email about the cancellation being closed. My 15 days of demo are still not over yet so i contacted them and they said we can not cancel the premium now since the cancellation has been closed. I told him there was some miscommunication between the customer care executive and me but no cooperation and support from them was received, i requested them for refund again since the 15 days are not over yet and again they told me that i can never cancel this premium until next year. The request for loan has been sent to capital float for 35000.
I have until tomorrow which is 18th may, after that there is no hope for cancellation and i expect them to open the request for cancellation again by tomorrow.

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

The content is not nice all the chapters are locked they are not teaching the basics
They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7.
Tab + sd crad was sent to my with payment mode as cash on delivery but on invoice it is written prepaid which makes the thing more weird and doubtful though i still have the invoice but there is no mention of byju's classes on it. The only proof i have is their sd card. Please help me to get back at least half of the money of class 7. I dont want to continue with their classes.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months. Exams are due in 2 months & they are sitting relaxed as if they have no responsibility. This company is a cheat.

Have purchased for my daughter a students kit for 8th and 9th standard.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice.