BYJU's Complaints & Reviews

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who...

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know...

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....

Byjus representative came to home for product info and they told refund policy is 30 days, and handshake will be from both sides and after confirmation from customer they will start emi but when i called byjus before 15 days for cancellations and i wrote mail to byjus on 19-20 days for refund then all representative, mentor called me and there is no handshake from both the side. Emi started and i asked then for refund but they are not ready....

Order with BYJU'S [No.[protected]

Issues with Byju's point by point as follows :
1. Cheating from Ms.Ayushi- Counselor :
2. Promissed to give package for 3rd standard but issued 4th standard package.
3. Not Refunding by Byju’s
4. There is no transparency in Byju’s and
5. Without information to parents intimated bank to debit EMI amount
6. They will not allow their office for discussionbr...

On[protected] mr. Rajnikant (Salesman of byju's) sold us the product of rs. 35, 000/-. He took rs. 3500/- as down payment, saying 10% of the principle amount have to be deposited at the time. He said that remaining amount i. E. Rs. 31500/- will be paid as 12 months installment of rs. 2625/- without any interest and that installment will be paid from april-2019. He also called his concerned senior infront o[censored]s to confirmed the same. But in...

I have been writing mails for cancellation of the product but no one is bothered each time they are making false promises this is very unprofessional approach from byjus & i feel like i have been cheated. I had lot of high hopes from byjus but within a month it seems i was dealing with fraud people
Kindly resolve my issue
Mohd owais alam
[protected]...

On 14.04.2019, we were approached by a counselor from byjus. Day before yesterday we had received a call from byjus regarding the same. The counselor was very talkative and was quite smart. He approached us first saying that he wants to analyse my child. We being gentleman allowed him for 2 hours at our house and in turn he convinced us that we should enroll our child in think and learn programme of byjus. We agreed. He sent us a link and...

I have purchased byju's application for my daughter 8th class to 10th and my son 4th class to 10th . At cost 87000 r.s which was I hardly earned . specially for my daughter's result improvement . But she get only passing marks in maths, science and english in 8th class . So I have to repeated 8th class again . No any benefit o[censored]sing byju's application . Mr. Akash who received my order not receive even my call . I called him so many times...

I have paid inr 8000 as down payment and also emi for inr 72000.
Before joining the class, i came to know it's a fraud company. I have withdrawn and cancelled my registration. But they are not refunding my inr 8000 and also they say theyb will go on taking emi from my account. I have not even attented a single class. They all behaving like a planned gang cheaters. All employees are given training how to cheat. They never response to...

Dear byjus team
This is the third installment that you have charged me for something that
Has not and never will be as it is not meant for ib curriculum
And the same was very well conveyed to kevin lawrence
And mentor prasad too.
Yet the cheques for the same has been debited and been withdrawn fraudently
Kevin lawrence does not answer or connect and after giving specific request to cancel the...

Though the product is returned and acknowledged by Byjus, They are not processing the refund. They are saying it will take 21 working days to process the refund while their website clearly mentioned that 10 days. They also initiated loan process with Capitalflaot without my consent. Inspite of 3 days after returning the product they have not cancelled the loan. byjus is chor company and their false promise of 15 days is a trap.
Kindly...

The refund from company did not happen yet. Even after 3 days of returning product.They are saying 21 working days for this refund process but why wud they need so many days? They also triggered a loan through CapitalFloat without my consent and now they even want to start installment process as well. All this is happening after me returning product. Chor Company Byjus cheating customers and playing with their hard earned money. Please act...

I aastha agarwal, applied for the byju's gmat classes of 4 months on[protected]. I paid 34000 for this course, as rs 34, 000/- in which 4 months gmat prep.in lenovo tab 3 essential would be for rs 30, 000/- and rs 4, 000/- would be for admissions blocking, that will be refunded back if you are not moving ahead in case.

But as mentioned i did not avail the services and is demanding for the refund of 4000 from byjus, but got...

Hi
I took byjus for my daughter for std 8th to 12th. But she is not interested in 11th and 12th. Because she is not intended to do science she prefers arts. So i want to do it for 8th to 10th only. And due to family uncertainty i got late to msg. Them for cancellations of 11th n 12th cancellation. So they denied my request. And saying us that you will get invoved in finacial dispute.
Pl. Help me...

A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me....

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. While i have ordered for class 7. Even the sd card that they have sent is not working. Either i want replacement or my hard earned money back....

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them....

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the...

I purchased a test series ias prelims from byjus.com.
Even after calling for 7-8 times about refund status and mailing for a confirmation about refund process initiation, they don't assure anything.
They are so annoying, every time i call customer care, they say it is in process.
Please beware of byjus commercial classes. They are least bothered about students career....