BYJU's Complaints & Reviews

I have enrolled for byjus ias course and recieved my tablet on feb 14. The following week i recieved my study materials.

On feb 26, i have contacted for discontinue of course as i was not able to spend time on it as i am already working. They told they will arrange a call back.

Later i got a call back from mentor, i explained her my problem. The mentor gave suggestion like to continue for one more month and try to spend time in non working hours.

I was not able to go with the course because of professional issues. Recently i requested for the cancellation of course. They are telling it cannot be cancelled.
As i am not using it and loan has to be paid for which is not used.

I need help in cancellation of the course.

I have purchased byjus ias course on 4/4/19, no. Of false promises were made
Councellor name - manmohan singh
Phone no:- +[protected]
1. False trial period (Told 45 days when contacted to customer care the say only 15 days)
2. False statement - inclusion of optional subject in course, giving scholarship of 1 lakh after clearing mains exam.
3. Counsellor not responding any calls and message
4. Not responding properly to cancellation request.
5. Said no initial amount would be deducted during trail period only credit will be blocked but they deducted ₹12, 000 from bajaj finance without giving prior information.

I enrolled for byju's leaning app for my daughter. We received the product on feb 28. March 7 and 9th i informed that i don't want the subscription. They said mentor will call.

My daughter had exams during that time and she did not use the app. Not she is not using it. Post that we were travelling out of country for 3 weeks.

Post which i spoke to the mentor and told him to cancel. They said that it is not crossed the 15 days trial period.

If child does not use the app, why should i pay. We are talking about 12 years and not an adult.

They are not giving refund and my daughter is not using the app. Why should i pay for it if my child doesn't use it.

They are big fraud please do not take their product.

The mentors should check the progress of every childay and talk to them about their problems at least every months so that the child can learn well
We don't see any kind of approach from the mentors and are very dissappointed.
We would surely like that the mentors call and try to resolve any issues relating to studies as they do for other children.
I have a friend who also took the scholarship but are getting calls regularly from mentors
We would like some co operation please..

I e dineshkumar father of ej abhiram have taken byjus (10th to 12th - 3 years)
3 years course through bajaz loan bearing order no 408remec545508 for 40000 with the help of your executive avinash. But it was cancelled by byjus itself as the downpayment was not received by your byjus executive avinash. So new loan applied again with the order no 408remed403141 for 36000 by paying 4000 down payment to byjus. Here your byju's executive avinash informed that they cancelled the order no 408remec545508 and now telling that they had applied to bajaj company for cancellation and pending with bajaj. so please cancell the order no 408remec545508 immediately as already 1st emi for both the orders recovered from my account. Now the 2nd emi will also be recovered on may 5th. I had already informed bengalore byjus people somany times. And used to make calls also frequently to your refund team members like ruchi, anju, hari etc and even the our abhis mentor sahithi also. Even then no response. So please look into this matter seriously & immediately and cancell the order no 408remec545508. It is also your responsibility to see the customers security and should not loose their amount unnecessaryly for your executive's mistake of non collection of downpayment.

When we informed the bajaj company regarding cancellation they are asking for cancellation proof of order 408remec545508. But your byjus people are telling that they are not supposed to give the cancellation proof to the customer and they would process the cancellation procedure. Already 2 monthes over. No response. Why should customer bear this nonsense? Ultimately we are loosing faith in byjus.

Plaese take action immediately.

I shakti Seth, purchased the learning app from ur senior education consultant Anyway Sharma. We were told to pay 2000rs for the trail period of 15 days which was as per him would have started when we wanted.He a also made us sign the Byjus application form and ECS form.

I found the service fraudulent and I am highly disappointed by the same.The following issues were faced by me:
1. The trail period don't start as per us.It was started by your team.
2. I never applied for any loan for the same yet I was contacted by the Capital Float Loan to pay the due amount.
3. The consultant by the n a me of Akshay Sharma didn't reply to asny of our calls.
4. No one from your service c centre/ customer care helped us.
5. I had to freeze my funds so that my ECS could stop.

Kindly stop my service for the same. I would never r recommend your product to anyone. Request you to revert at your earliest.

Shakti seth

Himanshu Sagar, Employee ID TNL21822264 visited my place on Saturday 27th April2019 and told us that we can purchase 10 inch Tab CAT2019 course for Rs, 32500..We paid the said fee by Credit Card .Later we received a call from Utkarsh Vikas that we have been told wrong price and now the order cant be punched as the quoted price is below the lowest price your system accepts..Now 4 days have passed we have been undergoing mental trauma ..No one is helping us getting our money back and now I get a mail from cancellation team that says I have not provided u order ID and registered phone number..Sir, didnt u go thru mail forwarded by me o[censored]tkarsh Vikas providing the details

Transaction id - BYJUS[protected]
Amount paid - 32500/-

Dear all,

This complaint regarding my refund case. Your customer care not giving proper response. Not provide any suitable answer regarding my case. This is not to ways to treat a customer. My feed back regarding this is very poor. From 29-03.-2019 i call near about 20-30 calls to your customer. But every body in your byjus company play with my patience and they transfer my call to another department by saying that it is not comes in his area.

If anyone in byjus are really a good member and try to solve my queries. Please resolve my issue.

My contact no. Is [protected]

I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list.

Please assist and close the same at earliest.

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I am gmat student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying.

Dear sir/madam
Good morning
This is regarding byju’s product for classes 3=10+11+12 cbse in the name of pankaj.
Loan number= kar18e[protected]. I am extremely sorry to say that my son, pankaj is not interested in byju’s products.
So that i request you that i want to terminate the study loan or close the loan (Loan number= kar18e[protected]. At present we are facing financial issues also please provide us the address of byju’s office so that we can return the tab (Product-course).

Hence please suggest us how we can close this loan.

Thanks and regards

Ravinder kumar
Loan number= kar18e00000262

Dear sir/madam

Good morning
This is regarding byju’s product for classes 3=10+11+12 cbse in the name of pankaj.
I am extremely sorry to say that i, pankaj is not interested in byju’s products.
So that i request you that i want to terminate the study loan or close the loan.

At present we are facing financial issues also please provide us the address of byju’s office so that we can return the tab (Product-course).

Hence please suggest us how we can close this loan.

Thanks and regards

Pankaj

I am khushi and i'm a costumer of byju's premium and have taken a three year subscription of class 8, 9 and 10. Currently, i am in the second year of the aforementioned endowment. Just recently, i have been facing trouble for solving the practise questions which are regularly provided along with the educational content. On further investigation with my father, mr jaya krushna swain, we realized that the learning content/media was astonishingly different as cited to the accompanying questions. To some extent we even realized that many of those questions were even out of my ordinary 9th class syllabus. I had my hopes incredulously high for byju's, but incidents like this have caused my trust to wither slowly. I sincerely request the consumer complaints department as well as the byju's group to look into this inconspicuous yet relevant piece of fault in the byju's app/educational content.

I know a lot of people who use the app for free forever, by using fake otp bypass numbers available on the internet. I deeply recommend you to stop these scammers right now. They are using such a wonderful product for free, while people like me spend our hard earned money. I know blocking scam numbers will result in reduction o[censored]sage of the app, but many people who used it for free will buy the tab.
I highly recommend blocking all fake numbers or, limiting the number of journeys seen each day to only 2-3.
Another method to stop scammers would be to keep free users from completing the whole chapter by limiting no. Of videos available to them. (Although that's a bad business means)
Also you can limit usage per day for 15 days to be merely 1-2 hr.
Or else allow only indian numbers to avail trial (As fake indian numbers aren't available on the internet) plus the rare authorised foreign numbers.
I hope you have a better way than all of these to stop scammers. These methods were just suggested by me to you in less than 1 minute of thinking.
I use byju's and i'm contended.

Byju representative mr. Jagadeeshwaran contacted me on 22nd april 2019, for jee course for my kid who is studying 12th, (Eventhough my kid was not interested), i called him home, as per him if we dont like the course we can cancel it any time, but later i found in their terms and conditions it is given as 15 days.
I believed him and ordered for the course on 23rd april 2019, he took my adhar card, pan card details and also signature for loan application. He told the course fees is 60000 rupees and i paid net banking transfer for 6000 rupees.
After registering the course i discussed with my colleagues and teachers and also surfing online i came to know that the course is not suitable for jee, so mailed byjus on 24th morning for cancellation of the course, i received mail from support team and ticket number for my mail is 2105538.
From byjus, mr. Jagan and mr. Mukilan contacted me and i clearly told them that i am cancelling the course and no need to send me the lenova tablet and to refund the advance amount of 6000 rupees, but they are insisting me to take the lenova tablet and not interested in cancelling the course, as per the terms and conditions with in 15 days i can cancel the course, today it is only 25th april 2019 (3 days gone), still they are not accepting my cancellation. Byjus are not respecting their own terms and conditions, their only aim is to cheat the customer's, byju is a fake and fraud company looting and cheating people in the name of education.
Today i received mail from my bank for mandate registration and payment for remaining 54000 rupees from paysense (Finance company partner with byju for providing loan), i also mailed to paysense stating that i have cancelled the course and dont want to proceed with the loan, but still paysense proceed with loan.
I have all evidence (Both audio and mail evidence for my cancellation).
Request to all parents who read this please dont allow any byjus representative to your house, by sweet talk they will convince you and cheat you.
Request byju team to stop such cheap tactics to earn money and to respect their own terms and conditions and pay back my money.

Byju representative mr. Jagadeeshwaran contacted me on 22nd april 2019, for jee course for my kid who is studying 12th, eventhough my kid was not interested, i called him home, as per him if we dont like the course we can cancel it any time if we want and the amount will be refunded.

I believed him and ordered for the course on 23rd april 2019, he took my adhar card, pan card details and also signature for loan application. He told the course fees is 60000 rupees and i paid net banking transfer for 6000 rupees.
After registering the course i discussed with my colleagues and teachers and also surfing online i came to know that the course is not suitable for jee, so mailed byjus on 24th morning for cancellation of the course (Within 1 day), i received mail from support team and ticket number for my cancellation is 2105538.
From byjus, mr. Jagan and mr. Mukilan contacted me and i clearly told them that i am cancelling the course and no need to send me the lenova tablet and to refund the advance amount of 6000 rupees, but they are insisting me to take the lenova tablet and not interested in cancelling the course, as per the terms and conditions with in 15 days i can cancel the course, today it is only 25th april 2019 (3 days gone), still they are not accepting my cancellation. Byjus are not respecting their own terms and conditions, their only aim is to cheat the customer's, byju is a fake and fraud company looting and cheating people in the name of education.
Today i received mail from my bank for mandate registration for remaining 54000 rupees from paysense (Finance company partner with byju for providing loan), i also mailed to paysense stating that i have cancelled the course and dont want to proceed with the loan, but still paysense proceed with loan.
I have all evidence (Both audio and mail evidence for my cancellation).
Request to all parents who read this please dont allow any byjus representative to your house, by sweet talk they will convince you and cheat you.
Request byju team to stop such cheap tactics to earn money and to respect their own terms and conditions and pay back my money.