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BYJU's Complaints & Reviews

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Last updated Jun 16, 2024
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BYJU's reviews & complaints page 152

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Address: Gali no-16 B karan Vihar karnal, Karnal, Haryana, 132001

Dear sir/madam

Good evening

This is regarding byjus product 4=5+6+7+8 cbse in the name of mrs manashi rajkumari loan no-ban 18e[protected]
We are extremly sorry to say that our son shemon sinha is not interested of byjus products
So that we request you that we want to terminate the study loan or close the loan. At present we are facing financial issues also please provide us the addres of byjus...
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shal4321
from Delhi, Delhi
Apr 24, 2019
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wrongful product delivery & irresponsible behavior

I booked class 10, 11 & 12th study material with 10’ lenovo calling tab on rs 75000/- in nov’18 and paid 10% @ rs 7500/- as advance. Sales executive – mr. Sanchit-tnl21819143 has committed that they will guide the student regularly & visit at home to take care of the performance of child on monthly basis etc. To get the order.
First of all, i received my order after passing almost a month whereas they have committed 7 days for...
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Sunanda Bandyopadhyay
from Delhi, Delhi
Apr 24, 2019
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complaint against non - receiving of tab against order no.100566182

To
Byju's
Please refer to the above quoted order number.in this connection i would like to state that the home counselor mr. Suvam saha, emp id no. Tnl21823172, visited my residence on 7/04/2019 and stated that byjus learning app is available from class 1 but the website is not updated yet, since my child ahana bandyopadhyay is studying in class 3 he advised us to purchase byju's product for class 3 - 4 for 2 years at the cost...
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malvicabhandari
from Chennai, Tamil Nadu
Apr 24, 2019
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packaging issue

My parents bought a course for 16, 000 bucks for me. Placed the order last night the product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet......
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saumyaamrit
from Chennai, Tamil Nadu
Apr 24, 2019
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hardware/software issue

I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried...
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matthewperiyar
from Chennai, Tamil Nadu
Apr 24, 2019
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unresponsive mentor

I am a cat aspirant with byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying....
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bhawnamehrotra11
from Chennai, Tamil Nadu
Apr 24, 2019
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app not working

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who...
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deeptajha
from Chennai, Tamil Nadu
Apr 24, 2019
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packaging issue

I have ordered a sd card along with tablet of lenovo of 11-12 jee. But the tablet that i have received is of another company and is used one in the box of lenovo. I have called the mentor but there is no response.in fact the app is also not working properly on the tablet. The same thing happened few months ago one i have ordered for my sister but at that time the tablet was replaced but this time no one is correctly responding. I don't know...
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mohankumar441
from Chennai, Tamil Nadu
Apr 24, 2019
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wrong product

I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....
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Vinod Kokane
from Mumbai, Maharashtra
Apr 23, 2019
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refund not received

Address: Thane, Maharashtra, 400605

Byjus representative came to home for product info and they told refund policy is 30 days, and handshake will be from both sides and after confirmation from customer they will start emi but when i called byjus before 15 days for cancellations and i wrote mail to byjus on 19-20 days for refund then all representative, mentor called me and there is no handshake from both the side. Emi started and i asked then for refund but they are not ready....
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Rita Patki
from Delhi, Delhi
Apr 23, 2019
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refund and ecs issues

Address: 62 ground floor p7th cross, pavamanagar gottigere, gottigere, 560083

Order with BYJU'S [No.[protected]

Issues with Byju's point by point as follows :
1. Cheating from Ms.Ayushi- Counselor :
2. Promissed to give package for 3rd standard but issued 4th standard package.
3. Not Refunding by Byju’s
4. There is no transparency in Byju’s and
5. Without information to parents intimated bank to debit EMI amount
6. They will not allow their office for discussionbr...
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Alok5678Porwal
from Bhopal, Madhya Pradesh
Apr 19, 2019
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byju's cheated me also

On[protected] mr. Rajnikant (Salesman of byju's) sold us the product of rs. 35, 000/-. He took rs. 3500/- as down payment, saying 10% of the principle amount have to be deposited at the time. He said that remaining amount i. E. Rs. 31500/- will be paid as 12 months installment of rs. 2625/- without any interest and that installment will be paid from april-2019. He also called his concerned senior infront o[censored]s to confirmed the same. But in...
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Mohd Owais Alam
from Mumbai, Maharashtra
Apr 19, 2019
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regarding cancellation of my order no 100552111

Address: 614 Faithful Ganj Near Moosa Shah Baba ki Mazaar Kanpur, 208004

I have been writing mails for cancellation of the product but no one is bothered each time they are making false promises this is very unprofessional approach from byjus & i feel like i have been cheated. I had lot of high hopes from byjus but within a month it seems i was dealing with fraud people
Kindly resolve my issue
Mohd owais alam
[protected]...
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eesantoshtiwari
from Delhi, Delhi
Apr 18, 2019
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I want to cancel byju product and refund my money

Address: DRM office, Allahabad, Uttar Pradesh, 211001

On 14.04.2019, we were approached by a counselor from byjus. Day before yesterday we had received a call from byjus regarding the same. The counselor was very talkative and was quite smart. He approached us first saying that he wants to analyse my child. We being gentleman allowed him for 2 hours at our house and in turn he convinced us that we should enroll our child in think and learn programme of byjus. We agreed. He sent us a link and...
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DDRohit
from Mumbai, Maharashtra
Apr 17, 2019
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my daughter can't use byju's application

I have purchased byju's application for my daughter 8th class to 10th and my son 4th class to 10th . At cost 87000 r.s which was I hardly earned . specially for my daughter's result improvement . But she get only passing marks in maths, science and english in 8th class . So I have to repeated 8th class again . No any benefit o[censored]sing byju's application . Mr. Akash who received my order not receive even my call . I called him so many times...
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params26
from Chennai, Tamil Nadu
Apr 17, 2019
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12 std jee

Address: Anna Nagar, Chennai, Tamil Nadu, 600040

I have paid inr 8000 as down payment and also emi for inr 72000.
Before joining the class, i came to know it's a fraud company. I have withdrawn and cancelled my registration. But they are not refunding my inr 8000 and also they say theyb will go on taking emi from my account. I have not even attented a single class. They all behaving like a planned gang cheaters. All employees are given training how to cheat. They never response to...
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veesha
from Nashik, Maharashtra
Apr 17, 2019
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cancellation and refund

Address: A-407 Bhakti Plaza, Bremen Square, Aundh, Pune, Maharashtra, 411007

Dear byjus team
This is the third installment that you have charged me for something that
Has not and never will be as it is not meant for ib curriculum
And the same was very well conveyed to kevin lawrence
And mentor prasad too.
Yet the cheques for the same has been debited and been withdrawn fraudently
Kevin lawrence does not answer or connect and after giving specific request to cancel the...
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kiranFOMonish
from Mumbai, Maharashtra
Apr 17, 2019
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return of product from byju's

Address: Flat 508, Amrutha Hills, Opp. ICICI Bank, LancoHills Road, Amrutha Hills, Hyderabad, Andhra Pradesh, 500089

Though the product is returned and acknowledged by Byjus, They are not processing the refund. They are saying it will take 21 working days to process the refund while their website clearly mentioned that 10 days. They also initiated loan process with Capitalflaot without my consent. Inspite of 3 days after returning the product they have not cancelled the loan. byjus is chor company and their false promise of 15 days is a trap.
Kindly...
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kiranFOMonish
from Mumbai, Maharashtra
Apr 17, 2019
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return of product from byju's

Address: Flat 508, Amrutha Hills, Opp. ICICI Bank, LancoHill road Manikonda, Hyderabad, Andhra Pradesh, 500089

The refund from company did not happen yet. Even after 3 days of returning product.They are saying 21 working days for this refund process but why wud they need so many days? They also triggered a loan through CapitalFloat without my consent and now they even want to start installment process as well. All this is happening after me returning product. Chor Company Byjus cheating customers and playing with their hard earned money. Please act...
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aastha0993
Apr 17, 2019
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no response in terms of refunding the blocked amount

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

I aastha agarwal, applied for the byju's gmat classes of 4 months on[protected]. I paid 34000 for this course, as rs 34, 000/- in which 4 months gmat prep.in lenovo tab 3 essential would be for rs 30, 000/- and rs 4, 000/- would be for admissions blocking, that will be refunded back if you are not moving ahead in case.

But as mentioned i did not avail the services and is demanding for the refund of 4000 from byjus, but got...
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