BYJU's Complaints & Reviews

Tablet is not working properly, videos are getting interrupted in between. Called 2-3 times at customer support, they said you will get a call back from tech team within 24 hours. But i haven't...

From last 24 hrs i am struggling with this tablet. I have wasted a lot of time on this, moreover its weekend (The only time when you get extra hours to read). How will compensate for this?...

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working....

It is almost about 15 days, a byjus councellor name bhupendra has arrieved our home and he tell us about byjus and ask us to pay immediatly the cash in the case between 15 days if we cancel the subscription they will refund our money but the very 2nd day i have cancelled the subscription, and from that day thw person is neither picking up the phone nor replaying the messages. Its our hard earned cash sir, we cant just waste it. Thw amount...

I, sakina khety, the student from father angel highschool, virar east, standard 8th want to lodge my complaint as under:
That, some byjus examination was taken up in my school and according to my school performance and/or as per the policy of the company, one sales person of byjus named bipin nair (Contact no.[protected]) visited my home and explained us regarding byjus learning app. And he gave us a time period of 15 days in which...

I filed for refund but it is still pending from one and half months. I was promised that it will be done in 24 hrs but i think they like to tease people. I paid it through paytm. Their representative's name is sandeep choubey. Evey time i ask for refund he makes excuses. I hope its not a scam else i will file report in consumer forum. Very poor services of byju's....

We have been asked to take byjus product for our child by the byjus counselor by visiting our house and even though we are not willing to take the course, the counselor urged us to try their product and said that if it does not satisfy our expectations then we can withdraw from it.

He also stated that their team would call us within 15 days of this purchase regarding continuation of their course and we have been tricked by...

Taken a product from byjus some time back on the condition that we will return if the student does not show interest in it. Byjus have an open offer that customer can return in 15 days if they are not interested.

22 march: received product
With in 10 days raised a service ticket 1938506 to initiate cancellation. But the cancellation team seems too unprofessional to get the job done. They are looking for excuses and...

My son was in 3rd class which byjus forced us to buy their course along with notepad which is 4th class one, now my son is in 4th class and we haven't got the 3rd class course. Now the pad is broken which is in warranty but the authorised service centre says warranty can't covered for the broken screen. Byjus cheated us to buy which was not usable....

Have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved...

Sir i enrolled with your cat tablet programme last month. Your education counselor told me you will get the order in 1to2 weeks after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks...

My parents bought a course for me. Placed the order last week. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet....

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab....

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help....

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as...

I booked a course for my son s. Vishal (Reg no[protected],) on 10th march 2019, and i paid rs.6375 through internet banking the invoice number is byjus[protected], whilst making the payment i have been promised that we will get our educational accessories in 3 working days, it is almost a month now. Every time i require an update i need search for people and ask them for an update, i wish, your company could be responsible for providing...

I have booked your learning apps in last month. And given a token money 1000. But till date material not recd. I have already mail to your teacher regarding this matter. Now i am sorry to say i don't have any requirements of your apps. Kindly return my token money at earliest. I ordered this last month only and you said ill get it in 7 working days. 30 days have passed still no sign of delivery....

Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. We sent a note to byjus to withdraw. No one got back to us for 3 months and they were very rude in the conversation. Every area manager needs to check with superiors for refund. It's been a year and no refund so far...

My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me. My studies stopped because of this....

This is to inform you that i've been trying to contact with my mentor since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month ofoctober i don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you that please appoint new mentors for...

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change...