BYJU's Complaints & Reviews

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.. Its just money making company by giving dummy tab.

The byju's online classes is not responding to my continuous complain about their defective app loaded tab which is not working. The tab was sent to me with class 6 sdcard in it and no class 7 app which they say will be sent to me next year. Which i find weird since they are having the money for both the classes in advance then why they are holding up the sd card for class 7.
Tab + sd crad was sent to my with payment mode as cash on delivery but on invoice it is written prepaid which makes the thing more weird and doubtful though i still have the invoice but there is no mention of byju's classes on it. The only proof i have is their sd card. Please help me to get back at least half of the money of class 7. I dont want to continue with their classes.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months. Exams are due in 2 months & they are sitting relaxed as if they have no responsibility. This company is a cheat.

Have purchased for my daughter a students kit for 8th and 9th standard.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

I have taken byjus product for my son for 10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening.

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice.

I just received the byjus product. Though i received the product on time but there was a packing issue. The packing was all withered from the edge.
Please look after these small issues. The product that you guys deal with is electronic and fragile it will lead to necessary loss for both o[censored]s.
It is a feedback to the company to improve the packing.
The content of the app is very good. It has covered the minute topic and explained it well.

Registration for joining in byjus classes has been made by me on 28.04.2019 but due to some problem i am unable to take admission and i have mailed [protected]@byjus.com for refund my registration fee ie 3950/- and given full detail of account for refund the same. After so many conversation with support team and mail, no any concrete resolution made till date.

Recept no.. Tnl[protected] for rs. 3950/ via cash on 28-04-19
Byjus emply id: tnl[protected]Abhinav raman singh)
Recve from: vimala sinha
Mob [protected]/[protected]

Have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling cx support for a while but to my disappointment nobody is willing to take the responsibility.

I am really surprised by the pathetic customer care service that your organisation is offering. Inspite of sending the email below and innumerable phone calls for the past 2 weeks, there has been no action from your end. Not even an explanation why the order was not delivered and why i cannot cancel my order. But yes.. You have not failed to debit the money from my account promptly.

This is very disgraceful for an educational institution to go to this level of money making. I am going to report this with the consumer complaints and the social media and will make sure none of my acquaintances avail your services.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

We have taken byju's learning product for our son for 10th, 11th and 12th initially. We are not returning product as per policy with in 15 days
We only want to change options that is we want to enrol only for 10th std.

Emi for loan 65000 has not yet been initiated. We are not cancelling product but want product only for 10th std only.
Byju's leaning is not allowing to do so, it is not good marketing strategy to force upon us 11th and 12th study course when my son has not completed 10th the yet.

We are not sure what my son will pursue after 10th he may join diploma or arts.

We are forced to pay 65000 for 11th and 12th study even though we are not interested.
Sent email to [protected]@byjus.com. But they said i have to pay for all standards there is no other way. They even told to ahead with complaint to consumer court in a brazen manner
I was planning to pay for 10th, review it and if good would have definitely purchased 11th and 12th.
But now with this bad experience and their greed for money is same making me rethink.

Thanks and regards
Sanjeev murnal
[protected]@gmail.com
Son name : rishikesh s murnal 10th std

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

Dear sir/madam

I have already informed you that regarding my son byjus product 4=5+6+7+8 cbse in the name of mrs manashi rajkumari loan no-ban 18e[protected].
We want to close this learning product because there is no any service and support and guide line to support how to learn the app. Because of that my son is not interested also we are not able pay the payment due to financial issues in the meantime capital float customer care are call to us again & again and pressure to us. Kindly requesting close this loan and please give us the address of byjusso that we will return the tab or product to the organisation..

Thanks and regards
Subrata sinha
[protected]

The product and services of byju's is very unsatisfactory so i made a return request through email to there cancellation team within prescribed time limit but they do not respond to my cancellation email and also do not reply my call that i have make to customer care, they always said that you will receive call back from our cancellation team but not call back ever, if i call again to customer care they said we call you but you didn't pick our call that is completely wrong, and 2 day's back they said that after this long period we cannot cancel our return the product which is quite embarrassing.
Please help me...
Kamal khatri

Product cancellation for class 8th standard
Ref. No. 1863397 dated 16.03.19
Product return and delivered at biju's office on 2nd april 2019.

Several mail send to mahima. [protected]@bijus.com but no response received yet.

Please revert my refund status as initial payment and thereafter installment from my credit card is being dedicated.

Please let me know the status immediately

Regards
Santosh kumar tiwary
Daughter name avantika tiwary
Product for class 8th