BYJU's Complaints & Reviews

Byju's executive has given wrong information about the payment details of learning app and i rejected to take app and product also. From this month onwards they started deducting emi without any confirmation and after that i applied for cancellation as per byju's executive advice, after cancellation application also customer care people is telling they will deduct another emi in june

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. We sent a note to byjus to withdraw. No one got back to us for 3 months and they were very rude in the conversation. Every area manager needs to check with superiors for refund. It's been a year and no refund so far

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

I was convinced that the services will be good, i am highly disappointed. The battery drains very fast in the tab, it doesn't work properly. Also the materials and the tab was delivered later than what was promised. There is no responsibility from byjus. I regret that i chose this service. I hope after this complaint they send books and sd card on time and there will be some actions taken for the tab.

I have taken this tab enrolling for 5th std. And they also gave us 4th grade sd which does not load the videos. I have complained end no of times no use. They are just pushing the time to complete the year, very smart. More over it not safe for kids the guy mentor calls at 10 pm to talk to the child do u think its safe.
Its just rubbish app. You people better refund my money. I have all the proof since which the app in not working.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details. If this does not resolve the problem, i will post details after two months

I booked class 8th study material with samsung tab last month. They claimed that they take only 7 days for delivery but almost a month passed from the date of delivery then also i didn't got my order. Every time i call them they make different kind of excuses ans assure us with false hopes. I have also made the entire payment at the time of placing the order, now i have lost all the hopes and i feel duped by them.

I have purchased for my daughter a students kit for 8th and 9th standard and they have delivered.
Since then it never worked. When i tried their consumer service they told with sony experia z1 it wont work. Then i changed my handset to htc 816. Then they told it wont work with it also. They suggested me to have a samsung tab and i have purchased tab 4.

Still video was not loading, i complained and they promised to fix it and registered a complaint ticket. Finally they sent an email saying that ticket is closed since complaint attended.

I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I bought the app for my kids in 4th and 5th. The app has some games and challenges which test their brain power. They can unlock the next chapter/topic if they answer all the questions correctly. Sometimes the brain power suddenly reduces to zero and they get upset because of this. Also, the app shows their names wrong. When they complain to us, it is difficult for us to deal with these as we don’t know what needs to be done. Students who are 15 years or old would know how to resolve these issues, but this is not the case with younger students. They should seriously look into this

We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment.

Hi,

I bought the learning kit from byjus on 31/12/2018 (100, 358.45 at m/s www thinkandlearn byjusgurgaon incurred on 31/12/2018) and p[ayinmg the installment through hdfc bank credit card ref m-www thinkandlearn by, p:04, 0000429 (Ref# 09999999980408001792635).

I have stopped using the byjus kit because my son is now studying different course, for which byjus study material will not help us. Even byjus also stopped calling us for the last three weeks.

I am kindly requesting you to stop the monthly payment initiation from byjus for the same.

With regards,
Sathyanarayanan

I request all those who read this complaint on byju's and their cyber crime they perform to get benefit from third grade behaviour of extending the term after 15 days intentionally to collect more money from consumer.

Inspite of continuous suggestion that we cannot afford for highly charging byju's kit, the representative mr. Arjun of byju's imposed the kit to us and said he will collect after 15 days. After 15 days no response and we were waiting for returning back the kit. For one week after 15 days of period they intentionally avoided the calls and extended the time so that they can charge more and have performed cheap cheating. I request others not to buy byju's or even receive it for trial period. A fraudulant move is done now to somehow reap the hard earned money of customers.

I submitted a cancellation of the subscription byju's was trying to give regarding use of 15 days trial and if not interested then cancel the subscription and money would be refunded.
I've called 3 times for cancellation. After 3 calls they took my cancellation request. Now i've called 4 times for the refund process. They said that they will arrange a call back from cancellation team within 1 hour everytime i called. I waited for one hour but still no call back from byju's.
I want my refund. They have taken rs. 4000 right now and if subscription is not cancelled, they'll start deducting an emi of rs. 3000 per month.
I want my refund and cancel the subscription asap.

Hi,

My name is manasa on august i took a course in byjus but after 2months i was not able to pay emis because of the financial problem and i returned tab also and i payed 12000 till now after that my financial condition was not well i mailed to byjus head regarding cancellation i have proofs also but today i. E[protected] i received legal notice from byjus regarding to pay remaining money right now i am unable to pay money what should i do even i returned my tab they file complaint against me please do favor for me.

I pramod jituri father of manisha pramod jituri joined the course of byju's but there was no proper response from team byjus. So i sent the tablet back to the byju's team they asked me to do so. After sending back they are trying to collect the emi and using abusing language. If tablet returned to them no emi will be charged thet they said. But they didn't kept there words

My daughter s. Poojashree joined bijus product 10-12 tlp (As per receipt) on 23rd november 2018. Mr. P. R. Vigneshwar proposed this course which includes even classroom session for 11th and 12th standard. He told us that the total program cost about rs. 150000/- but he honored the final price of rs.69000/- after negotiation. But on 23rd march 2019, we have received a call from another mentor mr. Mani saying that this program would not have the classroom session. Hence we are disappointed in this issue, the earlier mentor p. R. Vigneshwar had made a fake promise. Hence on[protected]. We applied for cancellation of course and refund the total amount by them. Again the same mentor was contacted & he was very talkative and was quite smart to foolish me.in addition with email cancellation, i also approached to mr. Jabesh, manager, chennai, mount road office for 2 times in this regard, he told that the classroom session was removed and hence he would recommend for cancellation. After a lot of pursuing they told that the cancellation process was initiated, it would take 15 days times. But. Till the time no refund made & nobody was contacted to me. It seems they want to make me tired so that i stop following them up and they eat my money. It seems that they have captured the entire education business on the basis of fraud and cheating.

Hello, im afshan khan noushad and i want to make a complaint aint for byju, s. A madam named sweta came to me and recommended me to buy your product which was a tablet (Lenovo). I bought that item in a down payment at rs 2500 for 15 days trial. They told me if you returned the item you will get your payment back in 7to10 working days. I used it well and returned after 20 days through indian post. But i didnot get my money back. So now i want my money. Now it is about 2 months and didnot get my money. I will wait for your response as soon as possible.